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Business Profile

Wheelchairs

Hoveround Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheelchairs.

Complaints

This profile includes complaints for Hoveround Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hoveround Corporation has 6 locations, listed below.

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have MS. ******** pays for an electric wheelchair every 5 years. I was due to get a new one in January. Hoveround contacted me in November 2024, to verify that I was eligible, and telling me that the chair was coming. Meanwhile, I heard that Hoveround was going out of business. I've called them numerous times and there's, always an excuse why my Hoveround hasn't been sent. They need more pa per work from the Doctor, etc.. Today, it was something else. I'm to the point of exploding. Please resolve this for me. I need this for getting around.

      Business Response

      Date: 04/23/2025

      Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or frustration you may have experienced. Our mission is to deliver the highest quality care and service.Your concerns matter to us, and we want to make things right.

      Due to healthcare privacy laws, we are unable to address specific concerns in a public forum. However, it is our policy to reach out privately to anyone who is a client to try to resolve their concerns.

    • Initial Complaint

      Date:02/21/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just want my wheelchair everyone involved has approved it. They continue more papers more time to process it's been 3 years off and on they frustrate me so much. Sincerely ***** *******

      Business Response

      Date: 03/10/2025

      Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or frustration you may have experienced. Our mission is to deliver the highest quality care and service.Your concerns matter to us, and we want to make things right.

      Due to healthcare privacy laws, we are unable to address specific concerns in a public forum. However, it is our policy to reach out privately to anyone who is a client to try to resolve their concerns.

      Customer Answer

      Date: 03/12/2025

       
      Complaint: 22969708

      I am rejecting this response because:
      There was nothing from them just be honest
      Sincerely,

      ***** *******

      Business Response

      Date: 03/18/2025

      Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or frustration you may have experienced. Our mission is to deliver the highest quality care and service.Your concerns matter to us, and we want to make things right.

      Due to healthcare privacy laws, we are unable to address specific concerns in a public forum. However, it is our policy to reach out privately to anyone who is a client to try to resolve their concerns.

      Customer Answer

      Date: 03/19/2025

       
      Complaint: 22969708

      I am rejecting this response because:
      I don't want to resolve it privately but I might have to settle for ******* dollars
      Sincerely,

      ***** *******

      Business Response

      Date: 03/28/2025

      Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or frustration you may have experienced. Our mission is to deliver the highest quality care and service.Your concerns matter to us, and we want to make things right.

      Due to healthcare privacy laws, we are unable to address specific concerns in a public forum. However, it is our policy to reach out privately to anyone who is a client to try to resolve their concerns.

    • Initial Complaint

      Date:01/23/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got my scooter on July 9th, 2024 I drove it for 3 weeks and it flipped over on me and stopped working they have came out one time in service that in October, they gave me a new battery and a new supercharger, it worked for one day and have not worked since I have been calling them over the last 4 months they keep telling me they're going to send me another battery but I don't understand why because it is not charging or working I'll continue to call them and still get no resolution, they said I can purchase one but don't have the money to purchase it I am disabled and on ******** and ******** I am at my Wit's end and have no way to get around, I just asked them for an exchange and every time I talk to someone several times 6,7,8 times they just hang up on me and I have to continue calling back this is getting ridiculous, I just need a resolution as soon as possible thank you for anything you can help me with God bless

      Business Response

      Date: 02/04/2025

      Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or frustration you may have experienced. Our mission is to deliver the highest quality care and service.Your concerns matter to us, and we want to make things right.

      Due to healthcare privacy laws, we are unable to address specific concerns in a public forum. However, it is our policy to reach out privately to anyone who is a client to try to resolve their concerns.

      Customer Answer

      Date: 02/10/2025

       
      Complaint: 22843735

      I am rejecting this response because:
      No one has reached out to me I have called y'all and I am calling you back today, I was told they're going to send me another battery and a charger with the technician but the technician has already done this so I don't know where to go from here if you can just trade my scooter for a wheelchair or whatever that will be fine with me thank you very much
      Sincerely,

      ****** *******

      Business Response

      Date: 02/11/2025

      Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or frustration you may have experienced. Our mission is to deliver the highest quality care and service.Your concerns matter to us, and we want to make things right.

      Due to healthcare privacy laws, we are unable to address specific concerns in a public forum. However,it is our policy to reach out privately to anyone who is a client to try to resolve their concerns...

      Customer Answer

      Date: 02/25/2025

      Hoveround came and resolve my issue thank you very much

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Been waiting on a motor for over a year with no resolution in regards to my safety or well being. I have gone thru multiple service **** and repairmen, but they've either taken back the supplies or said nothing was wrong. I just want an operational assistive device.

      Business Response

      Date: 01/28/2025

      Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or frustration you may have experienced. Our mission is to deliver the highest quality care and service.Your concerns matter to us, and we want to make things right.

      Due to healthcare privacy laws, we are unable to address specific concerns in a public forum. However, it is our policy to reach out privately to anyone who is a client to try to resolve their concerns.

    • Initial Complaint

      Date:01/06/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      H3132303834**3331H has been giving me the run around for my electric wheelchair. They keep telling me my doctors paperwork is outdated yet they have submitted the paperwork 4-5 times. I&#**;ve gone through all the processes like being measured for the chair, picking out the chair, my insurance has also already approved the chair yet I still can&#**;t get it delivered.

      Business Response

      Date: 01/14/2025

      Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or frustration you may have experienced. Our mission is to deliver the highest quality care and service.Your concerns matter to us, and we want to make things right.

      Due to healthcare privacy laws, we are unable to address specific concerns in a public forum. However, it is our policy to reach out privately to anyone who is a client to try to resolve their concerns.

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband is 82 years old and we got a Hoveround to assist him with mobility. However, it was tearing up the floors and trim in our house because the chair is too big for the doors, and the wheels are not good for wood floors, it tears them up and eats the rugs. So therefore he could not use the chair. The real issue is that I have been calling them for months to pick-up the chair and they always say they will call back and that they will come and get the chair but they never do! He is handicapped and can not use this chair. It's been months and months. They do not care about their customers!

      Business Response

      Date: 09/13/2024

      Thank you for sharing this feedback with us. Our mission is to deliver the highest quality patient care throughout our entire *********************** Privacy laws prevent us from responding in a public forum, however,our policy is to reach out privately to anyone who is a client to try to resolve their concerns.

    • Initial Complaint

      Date:07/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought the power wheelchair 3-2023, it broke 3-2024 I called it was 11 days out of warranty , the bushing broke in the back end of chair, they told me we needed a Dr prescription to get it fixed and to keep using it just use seat belt, now something else has broke, they received the Dr prescription, nothing done yet, I am an amputee and cant use crutches or ****** this is the only way to get around, I had changed insurance the first of the year so they are out of network now, and keep telling me and my insurance they need a single care agreement letter to go forward even tho insurance said it would pay 100% ******** rate. I have been getting the run around since March and I need help getting chair fixed or a new one. Every time I call Hoveround they keep telling me they are waiting on my insurance and when I call insurance they say they have sent what they want. Please help!!!!!

      Business Response

      Date: 07/22/2024

      Thank you for sharing this feedback with us. Our mission is to deliver the highest quality patient care throughout our entire organization.Healthcare Privacy laws prevent us from responding in a public forum, however,our policy is to reach out privately to anyone who is a client to try to resolve their concerns.

    • Initial Complaint

      Date:05/17/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered hovercraft on the telephone and was delivered last Tuesday unassembled in box, weighing over 200lbs with the box making it impossible for us to get it in our home ready to use. The Delivery driver helped get it out of the box thankfully & discovered it defective with plastic stuck in the wheel and a flat spot in the tire wheel making it not operable. We chose to reject the delivery with understanding it would be repaired and returned in new condition. The following week a return delivery was attempted with the same hovercraft defect and the delivery driver informed us that it was just sitting in the warehouse. We elected to refuse the delivery once again since it is not functional and is supposed to be brand new. Called the company headquarters and was told that I would need to pay a fee for restocking of $1500. Also a delivery fee of $100. And an additional manufacturing fee of some sort totaling around $2000. I purchased this product for $3745. I called my bank to contest the charge but Im still waiting for the completion of all the payment to be returned.

      Business Response

      Date: 05/20/2024

      Thank you for sharing this feedback with us. Our mission is to deliver the highest quality patient care throughout our entire organization. Healthcare Privacy laws prevent us from responding in a public forum; however, our policy is to reach out privately to anyone who is a client to try to resolve their concerns.

    • Initial Complaint

      Date:05/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ADVISED BY HOVEROUND TO MAKE APPOINTMENT WITH MY PRIMARY DOCTOR SOLELY TO DISCUSS THE NEED FOR A POWERED SCOOTER.I DID SO.MY DOCTOR AUTHORIZED AND FILLED OUT ALL PAPERWORK.MY INSURANCE APPROVED.I WAS CONTACTED BY HOVEROUND AND ADVISED ALL WAS SET BUT MY INSURANCE PAID ONLY 80%AND HOVEROUND NEEDED TO COLLECT THE 20%REMAINING BEFORE I COULD RECEIVE THE SCOOTER BUT THEY COULD BREAK PAYMENTS DOWN TO 7 THEY HAD TO COLLECT $156 TODAY AND GET AUTO PAY FROM BANK FOR BALANCE.I DONT PAY ANYONE FOR ANYTHING I DONT HAVE.I WAS EXPECTED TO FORWARD BY SENSITIVE BANK INFORMATION $156 AND HAVE TO WAIT FOR AN UNSPECIFIED TIME FOR DELIVERY.THIS IS POOR BUSINEES TO SAY THE LEAST.IM 76 ON A FIXED INCOME WHO BORE THE EXPENSES OF 4 UBBER RIDES TO AND FROM MY DOCTOR,CONTACTING HER WITH NEW INFO HOVEROUND REQUESTED,RECEIVING LETTERS STATING HOVEROUND HAD BEEN TRYING"UNSUCESSFULLY"TO REACH ME BY PHONE A PREFABRICATION AND CAUSING ME TO DOUBT THEIR CREDIBILITY.SEE ATTACHED

      Business Response

      Date: 05/15/2024

      Thank you for sharing this feedback with us. Our mission is to deliver the highest quality patient care throughout our entire organization. Healthcare Privacy laws prevent us from responding in a public forum; however, our policy is to reach out privately to anyone who is a client to try to resolve their concerns.

    • Initial Complaint

      Date:05/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted hoveround over a year ago looking to get information on how to purchase a wheelchair for my brother, but never talk to anyone just left my name and number but fortunately a wheelchair was purchase through other opportunities now called them today to be removed from the call list and they want my brother's name before they can proceed which again I never mentioned his name from the very first call, and they have been calling my number ever since leaving voice messages. Just wanted to be removed without invading questions

      Business Response

      Date: 05/14/2024

      Thank you for sharing this feedback with us. Our mission is to deliver the highest quality patient care throughout our entire organization. Healthcare Privacy laws prevent us from responding in a public forum; however, if youd like to continue the conversation, please call us at ************

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