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Business Profile

Wheelchairs

Hoveround Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheelchairs.

Complaints

This profile includes complaints for Hoveround Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hoveround Corporation has 6 locations, listed below.

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased a scooter from Hover 1. I received it but it does not work. I have tried For 2 1/2 weeks to reach the company, no one will responded to me. Please advise

      Business Response

      Date: 04/10/2024

      Thank you for sharing this feedback with us. Our mission is to deliver the highest quality patient care throughout our entire organization.Healthcare Privacy laws prevent us from responding in a public forum; however, our policy is to reach out privately to anyone who is a client to try to resolve their concerns.

    • Initial Complaint

      Date:01/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called about my power chair on January 5th and told them my chair was making a clanking sound and the man I spoke to refused to file my complaint and have someone check it out. He said the person that came for the same complaint a few months ago found nothing wrong. I said the repair man told me something that time was bent and he fixed it. This chair has had continuous problems.

      Business Response

      Date: 01/10/2024

      Thank you for sharing this feedback with us. Our mission is to deliver the highest quality patient care throughout our entire organization. Healthcare Privacy laws prevent us from responding in a public forum; however, our policy is to reach out privately to anyone who is a client to try to resolve their concerns.

    • Initial Complaint

      Date:12/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately two weeks ago I bought a four wheel outside scooter for my personal use . I made communication with a salesman by name ***********************. ****** sent me pictures of the ************* with specification. Me Being a retired engineer with balance disorder issues carefully reviewed the specification and ordered the scooter on the understanding the company would accepts returns. I received the scooter and I was dismayed the scooter came in a box and not on a crater. A friend of mine helped to assemble the scooter which looked like a TOY! Both the arm rest are the same time meaning the right hand site DOESN'T FIT! The tires looked like bicycle tires and it was DEFINITELY A TOY FOR INDOOR USE. I contacted the merchant with phone calls and Emails with no response. Today I spoke with ****** and he said I can return the bicycle with restocking fee shipping fee etc amounting to over $ 450! This is atrocious. How can an Indoor scooter be used outdoors unless one has a big bungalow like Mara ** GO? I am dismayed a reputable company would engage in selling such cotton unsteady item with wrong parts! Hoverand is a reputable mobility scooter being in business for decades and I am bewildered they peddled such items and s******* retired customers on social security! I request BBB to investigate my sincere complaint.Thanks BBB

      Business Response

      Date: 01/03/2024

      Thank you for sharing this feedback with us. Our mission is to deliver the highest quality patient care throughout our entire organization. Healthcare Privacy laws prevent us from responding in a public forum; however, our policy is to reach out privately to anyone who is a client to try to resolve their concerns.

      Customer Answer

      Date: 01/03/2024

       
      Complaint: 21042527

      I am rejecting this response because:

      Sincerely,

      *******************************

    • Initial Complaint

      Date:11/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the course of a month, I spoke with SEVERAL sales personnel at Hoveround to purchase a Electric wheelchair for my 85 year old father and was able to purchase one with the assistance of *************** The chair was delivered on Thursday, November 9, 2023 and unfortunately he passed away on Sunday, November 12, 2023. I called Hoveround on November 13, 2023 and several days afterwards to return the chair and receive a refund of $669.44 but they are telling me that since the chair was paid for with the help of his insurance, they are unable to refund my portion of the chair and I am unable to return the chair. I contacted ***** also and they were unable to help me as well. Hoveround's refund policy does not reflect that the chair is non-returnable under these circumstances. Please assist!! Thank you for your help.

      Business Response

      Date: 12/13/2023

      Thank you for sharing this feedback with us. Our mission is to deliver the highest quality patient care throughout our entire organization. Healthcare Privacy laws prevent us from responding in a public forum; however, our policy is to reach out privately to anyone who is a client to try to resolve their concerns.

    • Initial Complaint

      Date:11/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received new MPV5 in February. Tires do not provide traction, chair is making a clunking noise in reverse, ball bearings have fallen out of bottom of chair. This was reported in September and we have followed up weekly to no avail. The chair is for a 90 year old disabled female to get around her home. Just need it repaired!

      Business Response

      Date: 11/06/2023

      Thank you for sharing this feedback with us. Our mission is to deliver the highest quality patient care throughout our entire organization. Healthcare Privacy laws prevent us from responding in a public forum; however, our policy is to reach out privately to anyone who is a client to try to resolve their concerns.

      Customer Answer

      Date: 11/08/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ********************* has approved for me a Hoveround but Im being told because of my weight Im not eligible but I know they have scooters for weight capacity of more than 300lbs. The lady was very rude & when I asked if she could help me with another scooter she was very rude and said no contact another company. I have checked with *********** do have scooted that go up to 400 but I dont need one that big only 325. Im mean ins is willing to pay so why cant they help a person that cant walk much & needs out of house for sanity reasons.

      Business Response

      Date: 11/06/2023

      Thank you for sharing this feedback with us. Our mission is to deliver the highest quality patient care throughout our entire organization. Healthcare Privacy laws prevent us from responding in a public forum; however, our policy is to reach out privately to anyone who is a client to try to resolve their concerns.

    • Initial Complaint

      Date:09/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******, 2022 my doctor sent an order to Hoveround for a mobility scooter for myself. Here it is 14 months later and I still have not received the scooter. Every time I call the company I get a different answer. Ive been lied to and deceived. I need this scooter and Im tired of getting the runaround.

      Business Response

      Date: 10/11/2023

      Thank you for sharing this feedback with us. Our mission is to deliver the highest quality patient care throughout our entire organization. Healthcare Privacy laws prevent us from responding in a public forum; however, our policy is to reach out privately to anyone who is a client to try to resolve their concerns.

    • Initial Complaint

      Date:09/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I talked to some one months ago they said they had everything that they needed and I'm approved and the Scooter will be in to them in Sept and that is when it will be shipped. Now I call they telling me they need only one paper work. This is ridiculous they could have told me that at first . It's very very very hard to get my Dr ****** staff to fill out paper work they are a very small staff.So far they filled out long paper work three times that you a kept losing Could you all refax the paperwork to *************************** my name is *********************** ***** 08/14/1966 Fax ********** ****************************************************************** Npi ********** ************************

      Business Response

      Date: 09/22/2023

      Thank you for sharing this feedback with us. Our mission is to deliver the highest quality patient care throughout our entire organization. Healthcare Privacy laws prevent us from responding in a public forum; however, our policy is to reach out privately to anyone who is a client to try to resolve their concerns.

    • Initial Complaint

      Date:08/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They refuse to repair my hoveround chair

      Business Response

      Date: 08/14/2023

      Thank you for sharing this feedback with us. Our mission is to deliver the highest quality patient care throughout our entire organization. Healthcare Privacy laws prevent us from responding in a public forum; however, our policy is to reach out privately to anyone who is a client to try to resolve their concerns.

    • Initial Complaint

      Date:08/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the wrong wheelchair from hoverround. They sent me a chair for up to 400 pounds. I weigh about 270 pounds. It is partially my fault when I went to the doctor. I did not get away that day. I just told the nurse by weight and she either forgot or recorded what was on my chart from a few months ago. Chair is not usable in my apartment. Its too big and I barely get through the door.I just want to exchange my chair for one size smaller I dont want any refund signatures, cheaper, and I am willing to pay a restocking fee I just wanna chair I can use because my current chair is about on its last legs and I cannot survive without a chair

      Business Response

      Date: 08/21/2023

      Thank you for sharing this feedback with us. Our mission is to deliver the highest quality patient care throughout our entire organization. Healthcare Privacy laws prevent us from responding in a public forum; however, our policy is to reach out privately to anyone who is a client to try to resolve their concerns.

      Customer Answer

      Date: 08/23/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    Hoveround Corporation is NOT a BBB Accredited Business.

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