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Business Profile

Collections Agencies

ACS Inc. (Phony Debt Collector)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for ACS Inc. (Phony Debt Collector)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ACS Inc. (Phony Debt Collector) has 14 locations, listed below.

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    Customer Complaints Summary

    • 159 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2022

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A&S Collections has called my family and friends asking for me by my maiden name. Inquiring that I owe a debt. They are invading my privacy and deliberately harassing my family and friends. I liked them up and apparently they have been shut down since 2017. I called the number they left with my ************ ************, which shows as an unknown number. I was not nice when I called and actually hung up on the representative. She called back my phone and told me I would be served in a couple weeks. Please look into this supposedly collection agency as I believe them to be a scam. Thank you *******************************.

    • Initial Complaint

      Date:09/22/2022

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got an email on September 21st,2022.With this below:Garnishment Notification and Arrest Notice LEGAL DEPARTMENT OF MAJOR CREDIT BUREAU Case file: 11/AN54870 Loan Reminder/Debt Recovery Due Amount- $1200.00 Settlement amount to close this account at once by today only:- $650.00.....Plus more.

    • Initial Complaint

      Date:09/14/2022

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting threatened emails

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received numerous of threatening emails and phone calls from this scam company. They have tried to threaten me into paying a loan I didn't even apply for . When I asked them to provide the documentation showing that I borrowed from a loan servicer , I was sent with more settlement offers and got the run around . This is definitely a scam , and also if it's a legal matter with arrest you would be contacted via postal mail with document not email this company is a phony .

    • Initial Complaint

      Date:08/17/2022

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8-16-2022 received an email from acs debt collectors with the domain name of gmail.com and the are trying to make me pay a settlement of 450.00 for an outstanding loan I never received

    • Initial Complaint

      Date:08/16/2022

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving threatening emails from ACS Inc claiming I took out a loan from one of their companies I have asked several times for copies or information as to which company where these funds were deposited the date and amount which bank they could not said they don't give that information asked me to pay 450$ to settle and close

    • Initial Complaint

      Date:08/05/2022

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving threatening emails from ACS Inc claiming I took out a loan from one of their company and I will be taken to court I asked them to send me a signed copy of the contract and the total amount that I owe they told me they couldn't send me a copy and yet has to send me the amount of the loan they also said I could make a one time payment of $450 and the file will be closed they said I should make the payment using a Vanilla One gift card these people are scammers.

    • Initial Complaint

      Date:08/02/2022

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from ACS Legal Services re: an outstanding debt, a supposed warrant out on me and offering a settlement. I requested further info, but two more emails only resulted in more settlement offers and no specifics. I looked them up and found the ongoing complaints/fraud profile. I've blocked them and reported them as spam to Google/Gmail but wanted to file here are well. I've attached a copy of the email chain for your reference.

    ACS Inc. (Phony Debt Collector) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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