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Business Profile

Collections Agencies

ACS Inc. (Phony Debt Collector)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for ACS Inc. (Phony Debt Collector)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ACS Inc. (Phony Debt Collector) has 14 locations, listed below.

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    Customer Complaints Summary

    • 159 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/06/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am getting threatening emails about a debt I dont think I even owe. They wont provide me with proof of the debt, telephone number, or address of their business. Its just multiple emails from the an email server with different names of people attached. They are threatening court action.

    • Initial Complaint

      Date:01/03/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Phone Number- ********** Email Address- ************************** Last Date to File Lawsuit- December 28th 2022 Cost of the Lawsuit-$5825.36 ***************************************************************************************************** 75202).Case Format- Fair Debt Collection Act 811 (FC/SC)Due Amount-$856.34 Dear ******, *********************** This is to notify you and requires your immediate attention.We are going to file a lawsuit in the next 24 hours at Dallas County Court(600 ***********, ******, ** 75202)against your Name and SSN. After giving several notifications we didn't receive any response from your side. We will consider that you are ignoring this matter and you want to dispute this case file. We are in a process to inform the ****************************** & major Credit Bureaus as well.If we don't hear from you on time/today, we will be compelled to seek legal representation in the Court House. We reserve the right to commence litigation for intent to commit wire fraud under the pretense of refusing to repay a debt committed to, by use of the Internet. In addition we reserve the right to seek recovery for the balance due, as well as legal fees and any court costs incurred.Note:If we don't receive any response from your side, we shall have no alternative but to take action through the local County Courthouse to recover the amount due together with court costs and legal fees including all taxes which cost approximately $5825.36.If we receive the payment on time thereafter we will provide you with a full and final receipt stating that your case file is closed permanently with remaining zero balance. Don't take the matters lightly otherwise once the case file is downloaded thereafter we won't be able to help you out.If you fail to respond this notice that the Charges will be pressed against your SSN are:1. Violation of federal banking regulation act **** (C)2. Collateral check fraud 3. Theft by deception (ACC ACT 21A)*****************************

    • Initial Complaint

      Date:12/29/2022

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Its a fake company trying to scam people and say they are collecting a debt. They are threatening legal actions and lying about all of this

    • Initial Complaint

      Date:12/21/2022

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* Sunday We have tried to several time work with you but as you are not co-operating with us. Then unfortunately we have forwarded your case file to legal department of FDCP and IRS to put hold on your Tax return and if it was release then it should be seized until the judgment of your case file with us. We already updated legal department to file the Court petition in Courthouse. Once the Court Summons will be signed by the court clerk we will update you one copy at your postal address along with one copy at following places:1. Nearest Police Station 2. At your Employer 3. Internal Revenue Services 4. Federal Bureau for Credit 5. Bank with which you have accounts.Thank You We are talking about the creditor ACS, (Advance Cash Services), is a parent company which owns and operates more than 80 parental payday loan websites like CASH NET USA, CASH AMERICA & 500 CASH ADVANCE, US FAST CASH, PAYDAY **** **MINUTE PAYDAY LOANS, SPEEDY CASH, ACE CASH EXPRESS, MONEY TREE, ALPINE LOANS etc. you applied from one of our website and you never bothered to pay this debt, so the creditor wants to know your intentions about this matter of yours that what would you like to do. They do have a signed copy of the contract which is signed under your e-mail address *********************** also would like to mention your computer's IP address was also traced when you were signing the contract with the company. The money was successfully deposited into your bank account.We have a settlement amount for you, if you will make the payment of $450.00 by today, 12/21/22 then we can close your file at this amount only. Once the full and final payment is received a receipt will be sent to you stating that your outstanding debt is paid in full.Kindly let us know are you willing to resolve this matter out of the court house or we should proceed further with the legal charges against you. Once this case will be downloaded against you then we wont be able to help you out.Do reply ASAP.Yours sincerely,ACS INCORPORA On Wed, Dec 21, 2022, 7:04 AM ACS INCORPORATION ATTORNEY <*******************************> wrote:We are talking about the creditor ACS, (Advance Cash Services), is a parent company which owns and operates more than 80 parental payday loan websites like CASH NET USA, CASH AMERICA & 500 CASH ADVANCE, US FAST CASH, PAYDAY **** **MINUTE PAYDAY LOANS, SPEEDY CASH, ACE CASH EXPRESS, MONEY TREE, ALPINE LOANS etc. you applied from one of our website and you never bothered to pay this debt, so the creditor wants to know your intentions about this matter of yours that what would you like to do. They do have a signed copy of the contract which is signed under your e-mail address *********************** also would like to mention your computer's IP address was also traced when you were signing the contract with the company. The money was successfully deposited into your bank account.We have a settlement amount for you, if you will make the payment of $450.00 by today, 12/21/22 then we can close your file at this amount only. Once the full and final payment is received a receipt will be sent to you stating that your outstanding debt is paid in full.Kindly let us know are you willing to resolve this matter out of the court house or we should proceed further with the legal charges against you. Once this case will be downloaded against you then we wont be able to help you out.Do reply ASAP. Yours sincerely,ACS INCORPORATION.On Tue, Dec 20, 2022, 10:53 AM ACS INCORPORATION ATTORNEY <*******************************>********************* We have tried to several time work with you but as you are not co-operating with us. Then unfortunately we have forwarded your case file to legal department of FDCP and IRS to put hold on your Tax return and if it was release then it should be seized until the judgment of your case file with us. We already updated legal department to file the Court petition in Courthouse. Once the Court Summons will be signed by the court clerk we will update you one copy at your postal address along with one copy at following places 1. Nearest Police Station 2. At your Employer 3. Internal Revenue Services 4. Federal Bureau for Credit 5. Bank with which you have accounts Thank You.

    • Initial Complaint

      Date:12/21/2022

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******************************* ******* Sunday We have tried to several time work with you but as you are not co-operating with us. Then unfortunately we have forwarded your case file to legal department of FDCP and IRS to put hold on your Tax return and if it was release then it should be seized until the judgment of your case file with us. We already updated legal department to file the Court petition in Courthouse. Once the Court Summons will be signed by the court clerk we will update you one copy at your postal address along with one copy at following places: 1. Nearest Police Station 2. At your Employer 3. Internal Revenue Services 4. Federal Bureau for Credit 5. Bank with which you have accounts. I

    • Initial Complaint

      Date:12/12/2022

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a threatening email from ACIS *** regarding a payday loan from ace cash that I never took out. They are threatening to *** and government freezing ss#

    • Initial Complaint

      Date:12/07/2022

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Keeps leaving voicemails approximately every 2 weeks. My voicemail only records the end of the message, "...If judgement is filed it will affect any employment and/or bank accounts, contact ACS at ************ to discuss the matter"I looked up the business and it looks like a cash loan servicer. I do not have any cash loans and I do not know why this "business" keeps contacting me. I believe it may be a scam.

    • Initial Complaint

      Date:12/01/2022

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received emails more then once stating i ugh money to ace cash express and need to pay money to keep from being arrested.

    • Initial Complaint

      Date:11/08/2022

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a email from a company called ACS INCORPORATED attempting to collect a debt from a pay day loan that I did not take out. The email had no call back number and was very threatening and also stated that they will have my local sheriff deliver a warrant for my arrest if I do not pay ****** today. I replied that they have the wrong person and I have no such debt. To which they replied and demanded ****** immediately or further legal actions would be taken. Even arrest. There was no contact information on the email except a email address which was a gmail account.

    • Initial Complaint

      Date:10/04/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting emails stating that I am being sued from a company I have no clue about. I get the information below and not sure why or what to do with it. I tried to reach out but never received anything back,. I am unsure if this is scam or not but they need to stop harassing me. Our company Advance Cash Services (ACS **** has authorized us to recover the full amount due to them. As we put your Social Security Number into our National Checking Database System we found that you have been never charged for a fraud **************** the reason the Court House has decided to give you chance to take care of this issue outside the Court without having a report on your Credit History and Social Security Number.We regret that if we do not receive your response within the next 48 hours, we shall have no alternative but to take action through your local County Court to recover the amount due together with court costs and legal fees which is approximately $17874.95. AS YOU ARE A DEFAULTER ON THIS CREDIT UNITED LEGAL INVESTIGATION BUREAU HAS STATED 3 SERIOUS ALLEGATIONS AGAINST YOU AND THEY ARE: (1) VIOLATION OF FEDERAL BANKING REGULATION (2) COLLATERAL CHECK FRAUD (3) THEFT BY DECEPTION

    ACS Inc. (Phony Debt Collector) is NOT a BBB Accredited Business.

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