Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/3/25 - TeamViewer sent an invoice to a subscription I canceled via their online portal. After contacting their customer support team, they say they are unable to see that I sent a cancellation request and they are sorry for the inconvenience. " We have no record of receiving your request prior to renewal. If you attempted to submit a cancellation via our portal and believe it was not transmitted successfully, we regret the inconvenience. However, we cannot retroactively apply a cancellation outside of the policy timeframe."I unfortunately don't have a "screen grab" nor did they send an email receipt upon my request of cancellation via their portal. The only reason I have this service is by force. A paying customer of theirs uses it to access their system and I MUST use a commercial license to access someone's system that already pays them. Now I'm being forced to pay for a year subscription I will never use. Over $320! They offered a 30% discount for "customer loyalty" - I countered with 30% I now will only pay 50% of the invoice. Again, I did send a cancellation notice. Their systems just didn't deliver it. I also have their phone support say my invoice will be taken care of as I have not even sent a payment yet. They say the support never said that and instead was just saying they are forwarding my request to the support team. I requested the audio recording and they will not send it over.

  Business Response

  Date: 03/28/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23124271
  
  I am rejecting this response because:
  This does not address the fact that I DID send a cancellation notice via their portal within the contract terms, they just never received the notice. Not my fault their system did not work as intended. Not so I have prior experience to know what to except when following through with cancellation in this manner. 

  I waited, then ended up with an invoice  

  this also does not offer any compensation/reduction in the bill for a service I will no longer use  

  They also don't address why I even needed a subscription in the first place when I am only accessing another users system that is a subscriber already. That to me is predatory.

  
  Sincerely,
  
  ******* **********

  Business Response

  Date: 04/02/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23124271
  
  I am rejecting this response because:
  I send a cancellation request in the proper time frame through your portal. My account was not deleted and you state you never received my request for cancellation. 
  

  Again, I DID send the proper correspondence according to your contract and you did not take the proper action on your end. Maybe your systems were having issues? I have no idea, but I did send the request in time. 
  

  it was only upon my second attempt, out of the contracted window that you acknowledged receipt and then canceled my subscription. 
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unable to cancel my trial for TeamViewer as I was out of town for an emergency. I arrived home and Immediately cancelled my trial and was told I was too late and charged $665.78. I have never used this software and they said the only thing they could do is cancel my auto renew for next year. I am asking for a refund for a product I have never used. When I called on the phone I was met with attitude and told to contact my lawyers if I wanted a refund.

  Business Response

  Date: 03/28/2025

  TeamViewer strives to be as transparent as possible with all our policies. We have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.
  

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23119739
  
  I am rejecting this response because it doesn't address the fact that I attempted to cancel my free trial and did so within hours of the 30 day window.  I was unable

  to access a computer to do so and do not use this software, I haven't even opened it.  I would like to be refunded for the charge on my card for $665.78.
  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 04/02/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23119739
  
  I am rejecting this response because I am asking for a full refund of a product I never used or intended to use.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a complaint against TeamViewer, a remote desktop software company, for their unfair billing practices and poor customer service. Despite numerous attempts to resolve the issue, I have been met with rudeness and unhelpfulness.On March 10, 2025, I was charged $651.27 for a one-year subscription to TeamViewer's software, which I soon discovered did not meet my intended use. Unfortunately, I was unable to utilize the software, and my attempts to cancel my subscription via phone were consistently refused. TeamViewer's billing policy requires a 28-day cancellation notice, and they also have an auto-renewal policy, which I believe is absurd.When I tried to escalate the issue, I was told that I could only file a complaint through their ticketing system, which has been unresponsive and unhelpful. I am extremely dissatisfied with TeamViewer's business practices and customer service, as I am being charged for a program that I cannot use and will never use for the entire year that I paid for.I urge the Better Business Bureau to investigate this matter and take necessary actions to prevent TeamViewer from continuing to engage in unfair billing practices. I would appreciate any assistance the Better Business Bureau can provide in resolving this matter.Sincerely,**** *.

  Business Response

  Date: 03/21/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled a subscription and teamviewer reached into my account and stole my money without my permission for a new year.

  Business Response

  Date: 03/21/2025

  Hello,
  Thank you for contacting us. 
  I confirm that your contract subscription with the order number 006339127 has been terminated as requested and will expire accordingly on 3/6/2026.
  All features of the said license are still available until the expiry date. If you have additional questions, I remain available. 
  Have a great day!
  
  

  
  

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23069539
  
  I am rejecting this response because: it is unfair and unjust to charge me a whole year. They did not provide proper notification. They make it difficult to cancel. I canceled within the period. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/26/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to cancel my account after years of service. They had a second account that they locked you out of and you would only need to cancel. I needed hours online with support to make this account and was unable to meet a month before hand canceling because of their inability to help me.

  Business Response

  Date: 03/21/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23017142
  
  I am rejecting this response because:  They did not address any concerns about a second account required to cancel the account.  I am now  sending letters to my representatives about your continued pursuit of this matter.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/26/2025

  TeamViewer strives to be as transparent as possible with all our policies and procedures. We have records indicating that renewal reminders were sent to you on 12/7/2024, and 1/1/2025. You were subsequently billed on 2/3/2025 However, you attempted to cancel on 1/30/2025, which was past the policy date.
  We are continuously working to enhance our processes and make them more transparent. We also encourage our customers to familiarize themselves with our terms and review the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23017142
  
  I am rejecting this response because:I tried to cancel multiple times and you guys gated it with a second account. I LOOK forward to seeing your company in court and have forwarded all documents to my senate representatives.  
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/28/2025 I installed TeamViewer software onto my computer and somehow ended up registered under their trial period by way of installing the software onto my computer. I have used TeamViewer before to log into my friends computers and show them how to fix certain issues and this had never been a problem. On 2/28/2025 I received an invoice for $610 for a one year business license subscription. I immediately called and asked to cancel as I had not yet paid but was told that cannot happen over the phone so I emailed in an created a support ticket. TeamViewer says there is nothing they can do to cancel the invoice (even though I havent paid, never received a contract, didnt use the software during the trial period and havent used it at all since they have tried to bill me for a year) - I didnt even realize I had signed up for a business trial and had ZERO contact from TeamViewer between 1/28/25 and 2/28/25. I feel deceived and myself as well as many other on the internet (do a quick search) feel that TeamViewer deliberately makes this a vague process that is difficult to cancel to try and force a year subscription that cannot be cancelled. I dont want it, I wont use it, I have paid for it yet - so why would they be allowed to force this on me and threaten collections?-Tatton

  Business Response

  Date: 03/21/2025

  Hello,

  Thank you for contacting us. 

   I confirm that your contract subscription with the order number 006542103 has been terminated as requested and will expire accordingly on 2/26/2026.

  All features of the said license are still available until the expiry date. If you have additional questions, I remain available. 
  

  Have a great day!
  
  

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23016776
  
  I am rejecting this response because: I do not wish to subscribe or interact with this business. 
  
  I do not appreciate their customer service or product and I want them to stop trying to charge me.
  

  2026 is not an acceptable termination, the account should not exists, I do not want to purchase it today or tomorrow or ever  - stop trying to charge me please  

  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/26/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23016776
  
  I am rejecting this response because there were no renewal reminders or communications from the TeamViewer team until a bill was sent.
  

  Can you provide evidence of any communication?

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/26/2025

  TeamViewer strives to be as transparent as possible with all our policies. We discussed our terms with you. While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.
  
  

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23016776
  
  I am rejecting this response because:
  
  Please (as previously asked) provide evidence of communication prior to billing. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/21/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23016776
  
  I am rejecting this response because:
  
  There was zero contact from TeamViewer until invoicing repeatedly for a renewal which I didnt sign up for. Why would there not be a new account created initially invitation contact? 

  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning,we are Alpha Immobiliare,we made a subscription with Teamviewer from November 2023 to November 2024.We tried to cancel our subscription before november 2024 but it was more difficult to cancel as it was to make the subscription (in opposition to the "click to cancel" policy), so our colleague (which had her personal email as method to be contacted from TeamViewer and that doesn't work with us anymore) decided to sent a written letter to the Team Viewer office in order to cancel the subscription.We never received confirmation about the cancellation of the subscription, but they sent a new invoice for the new period (november 2024 - november 2025). They also claimed that they sent a written letter to us that we never received at our studio, as our local post office can confirm. Also, our credit card we used as payment method in 2023 expired and we did not expect any automatic renewal of any subscription, so we still did not pay for it on november 2024.They are now contacting us from debt collection company asking for the subscription fee, plus the debt collection company fee (after 3 months?), since, they say, we did not ask to cancel in time ( 28 days before the ending of the subscription which was november 2024), saying that they did not receive any letter and that we should have tried to cancel using their ticket system on their website, which was indeed far more difficult to manage that it was when we decided to subscribe in 2023.We looked up online and found a lot of similar cases related to their unfair 28 days in advance renewal policy and the difficulties in requesting the cancellation through their website and we are sure this is a predatory behaviour.We ask for assistance to this matter since they already appointed a debt collection company and we are not being able to explain to them that we sent the physical letter to their office. We know they have an office in ***** so we are contacting you to help with the matter.Thanks

  Business Response

  Date: 03/19/2025

  TeamViewer strives to be as transparent as possible with all our policies. We have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23011976
  
  I am rejecting this response because: this is more a request of better clarification from you: we understand that the future renewals have been terminated by you as we already requested also by sending a written letters to your company in *** and *******. The question is, does this also apply to the renewal already being done few months ago (after we sent the request of cancellation by written letters), for which you asked the company CREDITREFORM to collect the money from us (invoice *********) including the debt collection fees, as per pdf attachment?
  
  Sincerely,
  
  Alpha Immobiliare S.r.l.

  Business Response

  Date: 04/02/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

• Initial Complaint

  Date:02/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/27/2025: TeamViewer Auto Renewal Scam: Difficult cancel, & predatory renewal practices documented by many customers.I was a customer of ********************** for 6 years. Due to a business closure I needed to cancel. I was not able to login to my customer account as the billing is separate from the product portal where the product is. I spent days trying to access this other area, which required an entirely separate email and password.After finally logging in, I canceled the service weeks prior to the renewal date received email confirmation. I was then told that I was locked into a full year of service because I had not provided notice a full month before the renewal date. I contacted customer service. I do not want this product, I am not using the product, and was not aware of this requirement. What is the point of telling me the renewal date when the real cutoff is a month before it? They never sent me the real date that I would need to cancel by. They refused this request on 2/27/2025. I explained that they do not have consent to bill me for a product that will not be used. On 2/27/2025 I provided a revocation of credit card authorization notice to the same customer support email. On 2/27/2025 I spoke to ********** regarding my formal revocation of authorization notice to TeamViewer should they attempt to charge my card in 2025.Upon researching my issue, I've found hundreds of other cases complaining of this same predatory practice. I wish I had found these earlier:The Florida office ****** reviews repeat my same story ad nauseum, found here: ***************************************** SiteJabber has over 100 one-star reviews regarding the same renewal policies: hhttps://************************************************************************************************* Same renewal policy complaints at and one-star rating at **************************************************************** This policy should be revoked. For a relatively happy customer of 6 years, it has soured my experience with the company forever.

  Business Response

  Date: 03/05/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 22998949
  
  I am rejecting this response because the business stated in its responsive that:

  All your future renewals have indeed been terminated by TeamViewer, but I am still being contacted as of March 18th by ************************************************************************ requesting payment for the supposedly canceled renewal.

  Please update your records and inform **** ***** that I no longer owe money for this and I will close the complaint.

  Sincerely,
  
  **** *******

  Business Response

  Date: 03/21/2025

  Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We understand and respect your request.
  However, we would like to inform you that there is an outstanding balance on your account that needs to be addressed. We are committed to resolving this matter in a manner that respects your preferences and ensures your satisfaction.

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 22998949
  
  I am rejecting this response because in the previous message you said all future renewals have been canceled. Are you now saying that future renewal does not include the specific 2025 renewal that started this complaint? That is the only renewal I am contesting.

  Id like to reiterate the deceptive practice of providing me a renewal date in all your correspondence when that date is actually far past the date I need to decide by.
  

  There was never any correspondence that said please decide by February 6th, only the renewal date of March 6th. If you are really committed to transparency and making it clear to your clients the terms of the agreement, youd actually send us the real date that we need to decide by. 

  Given the many hundreds of complaints about this specific practice Ive found, you must realize by now this is a common problem that is repeatedly hurting your brands reputation.
  

  Please do the right thing and honor our 6 years of business by not forcing me to pay for a product I do not need or want. I am under the burden of closing my business in difficult economic times, and this process is exhausting.

  Sincerely,
  
  **** *******

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I removed TeamViewer from my computer, canceled our online account, and removed by billing information on or around March 23, 2024 after having office computers hacked. The computer security technician that worked on our computers indicated that TeamViewer was a possible route that was used by the hackers, and that is why we removed TeamViewer immediately.We received notice in May 2024 that our account was suspended due to non-payment, which we did not find an issue with since we believed that we closed our account and were no longer using it. Months later I found an assortment of emails in my Spam folder of collection notices from "ABC Collections Team" telling me that I owe $298.80 for a year of service from April 2024 to April 2025, which I did not use and which TeamViewer said was suspended service. How can you charge someone for suspended service? If there's no service, there should be no charge.I would like this issue resolved by removing this charge from my account and stopping the bill collection for service that was suspended. The document indicating suspended service is attached for your records.

  Business Response

  Date: 02/26/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22989146
  
  I am rejecting this response because:

  TeamViewer did not respond to my complaint or my desired resolution to this complaint. There was no answer as to why they billed us for a year of service when they clearly suspended service, as provided in the attachment to our complaint. The only resolution to this complaint is to have this "bill /  collection" removed from our account. We owe $0.00 as we did not use service.

  Sincerely,
  
  ********* *******

  Business Response

  Date: 02/28/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22989146
  
  I am rejecting this response because:

  TeamViewer sent me the exact same copy of their canned response. They did not respond to my individual complaint or my desired resolution to this complaint. There was no answer as to why they billed us for a year of service when they clearly suspended service, as provided in the attachment to our complaint. The only resolution to this complaint is to have this "bill /  collection" removed from our account. We owe $0.00 as we did not use service.

  
  Sincerely,
  ********* *******

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the charge of US$2,253.60 on invoice #********* which was automatically renewed on Jan ******* without my authorization. I am requesting a cancellation of this invoice due to the following reasons:1. Lack of ***************************************** failed to provide clear and conspicuous disclosure of the auto-renewal terms before I agreed to the subscription. The auto-renewal policy was not clearly presented during the checkout process or within the TeamViewer dashboard. Instead, the only mention of auto-renewal was buried in the invoice and the ****, which violates Californias Automatic Renewal Law ***** Bus. & Prof. **** *****, et seq.).2. Failure to Send Proper Renewal Notice Under California law, businesses must send a renewal reminder at least 30 days before an annual subscription renews. I did not receive any such notice. If I had, I would have taken immediate action to cancel.3. No Option to Cancel Easily The **** Negative Option Rule requires companies to provide a simple and accessible cancellation method. However, TeamViewer does not allow users to manage auto-renewal directly from their account dashboard. Instead, it requires customers to open a support ticket, creating an unnecessary barrier to cancellation.We contacted TeamViewer via phone call and e-mail but they refused to void/cancel the invoice. We are not using the service and do not wish to continue with it.

  Business Response

  Date: 02/26/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.