Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for a free 30 trial to TeamViewer in January 15th, 2025. I read that I could cancel my trial subscription 1 day before the period ends which would have been February 14. However, when I went to their site, to cancel, it does not allow you to. It wants you to confirm payment. I did not want to and it charged my bank account anyway. I did not want the subscription. The fact that they did not make it obvious or even easy to cancel or even provide a 2 day warning about the trial period ending seems a little bit like running a scam or fraud. I want my money back that they took from my account without my willing consent since they did not allow an appropriate way to cancel what I did not want. TeamViewer should by now after all the complaints filed against them change their practices and be more transparent and honest with their customer dealings and not try to play games with the trial period and cancelation. Telling a customer they are charging the account moments before they charge seems to be an underhanded move. They don't even make it easy to get support to solve these kinds of issues.

  Business Response

  Date: 02/19/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22944745
  
  I am rejecting this response because:
  There is no attempt to come to a resolution.  It is an all or nothing.  The product is not what I need but forced to pay for a full year anyway.  The on reminder went in my trash box and never saw it.  I will get resolution by another way and will not recommend TeamViewer to anyone in my network.

  Rather than trying to solve the dissatisfaction they prefer to alienate and make a customer angry.

  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 02/21/2025

  We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an auto-renewal email with an attached invoice on 1/30/25 for the subscription billing period of 1/31/25 - 1/30/26 for the total of $1,221.76. There was no reminder that the account was set to renew.Prior to paying the invoice, I contacted TeamViewer support on 2/1/25 to learn about the license downgrade options due to its under utilization in my **************** Business for FY 2024; I anticipated a larger client base than I unfortunately got. TeamViewer did not respond until 2/4/25; I learned that the request was sent to a Licensing Specialist and that I would hear back within 3-5 days. I never heard back. On 2/5/25, I received an email that the card they tried to process for my invoice was expired; I did not want to pay the invoice until I heard back about downgrade options from the Licensing Specialist.I reached out again on 2/10/25 to learn that my ticket was closed after I had received NO contact from the Specialist. I submitted another ticket on 2/13/25 to explain how I submitted a ticket and never heard back. Today, on 2/14/25, I was contacted by ******* *., a Customer Support Specialist, NOT License Specialist, that my account was automatically renewed and that TeamViewer's policy is one that I had to notify them of downgrading or canceling 28 days prior to renewal. I expressed my desire to cancel and for the representative to explain the refund process (even though I am not "out" any money because the credit card on file was not charged due to its expiration). ******* mentioned additional fees or collection process if I did not pay the invoice. I requested that the account be canceled. I will pay a portion of the $1,221.76 for the few weeks of its licensed time in 2025, but refuse to pay the full invoice without planning or wanting to use it for the remainder of the year. I am a small business owner struggling to stay afloat. Big tech companies should be helping the little guys, not hurting them.

  Business Response

  Date: 02/19/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22943216
  
  I am rejecting this response because:

  I did not receive any email(s) from the business of the costs before renewal time. The only notice I received was on 11/26/24 that my payment of $0.00 was received (attached). I was not informed of the costs at renewal, January 31, 2025. Further, the business did not acknowledge their support agents' lack of response to submitted inquiries which could have lead to a faster resolution. I was assured that a licensing specialist would contact with me within 3-5 days and I never heard from anyone until I had to reach back out again. Support agent claims that "Reminders for renewal were dispatched on the following dates: 12/4/2024 and 12/29/2024" The messages sent on these days were blank, so can the business explain how these are meaningful and transparent messages? The two emails are attached. No subject. No content.
  
  As I mentioned, I am willing to pay for the partial usage, but refuse to pay the full year. This is a money grab and easily cancelable by the business. I do not want access to the platform for the remainder of the year because I want nothing to do with a company that operates this way: that ***** on customers who they even deem "loyal". The account can be disabled and my access therefore denied. There is no need to keep this account active. This is a reasonable request. If I had tangible goods that were difficult to process returns for, I would understand. This is easily cancelable. The company has offered a 20% discount. If they can offer a discount for "loyalty" they should be able to honor the cancelation.
  

  Sincerely,
  
  ***** *********
  

  Business Response

  Date: 02/21/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have a scam where they let people use anyone's name or information. I contacted them saying I was not sure how I would log on their account for canceling their free trial. I send them multiple emails and messages on their site and even tried calling them. They would not answer the phone or email. I was not able to cancel a free trial. Then when they reply they say it was already after the free trial. I told them I never gave them money and I did not use their service so I did not want their service. I am not using this service. I have tried requesting they remove my email and my information. This is not a valid purchase. I did not sign any contract with them. They have some hidden terms of agreement on their site that says people who do free trials must cancel 28 days before they get billed yet during the 7 day free trial they do not reply and there is not self service of canceling so you must contact then and they take over 7 days to reply and then when you do not pay they put their collections creditreform on for harassing you. I do not have their program on my computer and I am not interested in using this service. I told them cease and desist your collection efforts this is not my debt and not my purchase. They keep harassing me. The problem is with Teamviewer and they are using Creditreform with their scam. I tried filing a compliant with the ************************************. If a card is closed that was used on a free trial it is because the person does not want the product. Free trials that can not get properly canceled and then automatically convert on collections with a foreign company seems like a desperate scam. Please have them refund this issue. They are not being ethical and refuse replying with my emails now.

  Business Response

  Date: 02/19/2025

  During the purchase you chose to be invoiced, at that point the upgrade and invoice were released with net 14-day terms. The upgrade took place immediately and the invoice is
  TeamViewer tries to be as transparent as we can with all our policies, terms, and agreements. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  If we did not get this request in the 7-day satisfaction guarantee the contract stands for the remainder of the billing cycle.

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22937130
  
  I am rejecting this response because:

  It is deceptive and I did message them right away and they did not respond. 
  
  So they get you on a free trial yet lock you out your account and I did message them telling them cancel yet they say they could not find my account.
  
  Free trials that later charge you money are not free so that is false advertising. 
  
  There was never money that transferred with them so the contract never started cuz I was not aware of that contract they hid.
  
  You can not trick someone in a contract. 
  
  Many people complain about these deceptive business practices they have done. 
  
  I was not using their product and could not log on to cancel and messaged them cancel.

  Sincerely,
  
  *** *****

  Business Response

  Date: 03/21/2025

  Thank you for your message. There may be cases in which TeamViewer incorrectly detects commercial use. Since this continues to happen,it sounds like purchasing a license would be to your best benefit.
  TeamViewer has several different licenses which are tailored specifically to your needs. Our license starts at US$50p/m and goes up from there. Please check out our buy now page:*****************************************************. You can also get in touch with our sales team to take advantage of some of TeamViewers new customer offers.
  If you choose to move away from TeamViewer, we do understand. There are many other free services you could try utilizing.

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The small business I worked for has been closed since September. Our TeamViewer subscription has not been used, but official cancelation fell through the cracks. The renewal is set for the beginning of March. I have tried to cancel this subscription to avoid another year's payment for a subscription not in use, and will not be used. The owner of this business, which does not exist anymore, is out of the country, but they insist that because it is in their agreement, there is nothing they can or will do to cancel this subscription. It was very difficult to even go through their cancelation process. This policy feels very predatory. All we want is to cancel the subscription to avoid paying for another year of a service we will not be using.

  Business Response

  Date: 02/19/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22935558
  
  I am rejecting this response because:
  

  I am following up on this matter on behalf of my mother, who is no longer in the country. The business that had made use of this service closed back in October. While we understand that reminders may have been sent, it is disappointing that TeamViewer is not being understanding of the reasons why these reminders were overlooked, or simply the fact that this is not a service that has been used for quite some time, even longer than the period of time in which this business closed. It was believed to have already been canceled. Clearly, this process was not as simple and straightforward as TeamViewer would like to present it as being. For TeamViewer to demand money for a service that will not be used, from a business that no longer exists, displays a self-serving policy.  

  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 02/21/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -My work computer was hacked July 2024 through TeamViewer. -I reported it to TeamViewer and asked to terminate the account immediately. -They agreed, but said that since the account was paid for already, they cannot prorate services. It will remain active, but they will cancel any auto-renew.-6 months later, the account auto-renews! -I provide all the records and ask them to reverse the charges. We have not used the account since last July. We provided proof of cancellation. They are not cooperating and now they said it's active and will not auto-renew in May 2025!! -We are disputing charges with our credit card, but they keep putting the charges through.-We don't have access to the account (not since July 2024) and told them that whoever is using the account is the person or company that hacked my computer.-Still non cooperative.

  Business Response

  Date: 02/12/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22926351
  
  I am rejecting this response because:

  Back in July 2024, TeamViewer confirmed to us (in writing) that all renewals will be cancelled. Since then, we have not used the account. They can see from the ** addresses that whoever logged in to our account... whoever has been using it and requested a renewal was NOT US. The account was hacked and we TOLD them. The account should have been shut down back in July 2024 when we told them it was compromised.

  It's either "subscription slamming" or the whole computer hack was an inside job, committed by TeamViewer! 

  Why didn't they take the hack seriously? Why would they renew after confirming they would not? Why are they so uncooperative when it comes to identifying the hacker? 

  Please see screenshots showing proof that my computer was hacked back in July 2024. The hacker attempted to divert our payments to go to their bank account!

  My previous email to BBB included my cancellation request to TeamViewer back in July 2024. 

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/19/2025

  Hello,

  Thank you for contacting us. I confirm that your contract subscription with the order number 002333108 has been terminated as requested and will expire accordingly on 5/25/2025.
  

  All features of the said license are still available until the expiry date. If you have additional questions, I remain available. 
  

  Have a great day!
  
  
  

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22926351
  
  I am rejecting this response because: 

  Our account has been cancelled and inactive since JULY 2024. The fact that it's still active means they are still not taking our complaint seriously. Someone hacked into our account and the hacker has been using it. Teamviewer has been extremely careless and negligent in handling this.Additionally, we ahve been constantly fighting a charge for an account renewal. Until they cancel and terminate service, we are not happy with their careless actions taken here. This is a serious issue and complaints have been filed with the *** and ******************************

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 04/21/2025

  Hello,
  

  Thank you for contacting us. 
  I confirm that your contract subscription with the order number ********* has been terminated as requested and will expire accordingly on 5/25/2025.
  All features of the said license are still available until the expiry date. If you have additional questions, I remain available. 
  Have a great day!
  Best, 
  

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 22926351
  
  I am rejecting this response because:

  I cancelled my subscription in July 2024. As previously mentioned, my computer was hacked. I reported this to TeamViewer (in July 2024) and requested service be terminated immediately. Somehow, TeamViewer kept my account open and the hacker continued to use it and create damage. The hacker is apparently STILL using MY account!? We just received a collection notice from TeamViewer to pay for the service. Why would our account be open now and TeamViewer say it will cancel in May 2025?!
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I supposedly have a TeamViewer business account. My email account was compromised recently ****** gmail, ******, etc). I resolved my issues with these companies and I keep getting an email with an invoice and a request for payment from ********** for a business account subscription. The invoice is for a little over $600. TeamViewer has refused to drop the invoice. They gave me the option of sending them a police report. I went to the **** and they instructed me that they would need a letter from them stating they would also conduct an investigation on their end. TeamViewer is not willing to provide this letter. I would like the invoice dropped and to not be contacted by them again.

  Business Response

  Date: 02/21/2025

  TeamViewer strives to be as transparent as possible with all our policies.We sent renewal reminders and have discussed our terms with you. While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is fine. I received correspondence from TeamViewer themselves that they have dropped the invoice. 
  
  Sincerely,
  
  ******* Ormeno ******

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has a 28 day policy that if you do not cancel your annual membership before the last 28 days they will not allow you to opt out of another annual charge. What a very deceptive way to do business.

  Business Response

  Date: 02/07/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22905854
  
  I am rejecting this response because:
  

  Your business practices are deceptive. I will never recommend your product and will steer others away from using it. I understand you sent emails but most subscriptions now a days do not have this requirement. Forcing me to pay for a subscription I dont need because of a certain policy is a total scam and is completely unethical business behavior. Unless my fees are refunded I will not accept your response.

  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/12/2025

  TeamViewer strives to be as transparent as possible with all our policies and procedures. We have records indicating that renewal reminders were sent to you on 12/10/2024, and 1/4/2025. You were subsequently billed on 2/5/2025.
  We are continuously working to enhance our processes and make them more transparent. We also encourage our customers to familiarize themselves with our terms and review the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22905854
  
  I am rejecting this response because:
  

  Making a customer read pages of hogwash just to get to the point that they understand theyll be charged if they dont cancel within 28 days is a very deceptive business practice and you guys know very well that you get a ton of people this way. Deceptive and unfair business practice and I request a refund of my charges.

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business, which went through very bad **************** after being a customer for over 4 years i tried to downgrade to a cheaper version, but they said that since i passed the 28 day notice before renewal i must paid the full amount of $887.28 for the annual fee, and they send me invoice number *********, on 12/9/24, i don't think its fair to make such a policy for a "annual payment plan" No one is remembering to cancel a renewal on time when it comes to Annual membership and they should be more flexible on this, now I have received a notice from creditreform, a debt collection agency informing me of unpaid dues.There was no empathy and consideration from the TeamViewer team with regards to my current situation.This is one of the worst experiences I have had from a software provider. Very disappointing service.

  Business Response

  Date: 02/07/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/09/2025

   
  Complaint: 22893459
  
  I am rejecting this response because:See attached i signed up with TeamViewer 4 years ago, at that time i saw the requirement that i need to cancel a renewal 28 days before the renewal date, we are now 4 years later, how exactly should i remember this policy, Teamviewer said that they sent email reminders however i NEVER got such reminders, after i see this response i realized that the reminder emails went into my spam so i didnt see that, so again how exactly do i need to know this?

  Im a small business owner that downsized and from 15 employees im now a one employ business that cant afford to pay such a high bill, i dealt in the past with MANY software business, NO ONE have such a stricken policy when it comes to cancel renewals, and the world needs to know about this, i dogged online and see MANY other people fall into this scam with them, and they know how to play with this to make sure its getting dogged into the internet, my goal is here that other people should know about this and STOP using teamViewer, so they save a lot of money
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 02/12/2025

  TeamViewer strives to be as transparent as possible with all our policies and procedures. We have records indicating that renewal reminders were sent to you on 10/12/2024, and 11/6/2024. You were subsequently billed on 12/8/2024 However, you attempted to cancel on 12/9/2024, which was past the policy date.
  We are continuously working to enhance our processes and make them more transparent. We also encourage our customers to familiarize themselves with our terms and review the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22893459
  
  I am rejecting this response because: See attached proof that shows both of your 2 email reminders went into my spam folder,

  As transparent you are, the more wrong you are with clearly saying you have policies that is not right to your customers
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/31/2025 I received an Email from Unknown person, stating that he Co. Team Viewer***** will withdraw $228.00 from my account. I don't even know ******** is that, moreover I have not given authorization to withdraw money from my account to this Company. In addition to that, the person that I spoke with told me that I they have been doing this since 2022, which I have not idea. I'm 65 years old and this is a fraud agains the older population. You stated that you don't deal with criminal acts but your agency have lawyer that can go after Online fraud/criminal acts. I will send the same complaint to the *******************************, DC ******* phone number is ************ and the private phone # is ************ NC Thank you

  Business Response

  Date: 02/03/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

• Initial Complaint

  Date:01/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company purchased a 'perpetual' license many years ago. It was sold as a 'forever' license with no renewals, no expiration but a very high cost.This 2024 around Nov they reached out to say our perpetual license was 'expiring', and that we needed to sign up again for the service and pay annually.We discussed pricing, and on Dec 14th I requested a formal invoice *for consideration*, along with the new agreement to review with our team. No decision was made to sign ***** invoice or agreement was sent to us to review. We did not sign any agreements. We did not activate any *********** of Jan 1st (and to this day) we were kicked off our 'perpetual' license and lost access to provide support services to our customers. As of 1/1/2025 we are on a 'free' license, have not used the service, and moved on to another solution (image attached).On Jan 7th we received an automated message with an invoice saying we had to pay. Within 2 minutes we responded to the email saying we did not want to renew, and we weren't going to continue with Teamviewer (attached image). No response.On Jan 22nd we received an 'overdue' notice, and again immediately we responded saying we never wanted to move forward (image attached), in which they insist we must pay for something we didn't want, ask for, nor approve.We want no business with Teamviewer. We are puzzled by the posture of trying to force customers to pay for services which we don't want.

  Business Response

  Date: 02/19/2025

  We have discussed our terms with you. While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22879639
  
  I am rejecting this response because: I did not agree to any terms, nor signed any agreements or signed up for any services. Companies can't just create an invoice, with no terms agreed to or signed off, and try to force customers to use their services. I still never received any terms or agreements, definitely never agreed or signed anything. No license was accepted, and invoice was delivered almost 30 days after we requested it to review terms for approval by senior staff. No agreement was sent, nor anything signed ever. This company is trying to harass me and many others in an attempt force me to use a service i do not want, nor signed up for. I signed up for a perpetual license 10 years ago, which you cancelled Jan 1st 2025 - we have been kicked off the platform and stopped using once you "retired" our license. This is not a renewal, but NEW service you are trying to force me to use, which I fully rejected immediately once you sent the invoice. Again, we rejected your invoice as soon as you sent it, never accepted or activated any licenses, nor used the service in any capacity since you expired our perpetual license, so there should be nothing else to discuss other than this company never contact us ever again, as we have requested the harassment to stop repeatedly. Attached is us telling you we are not continuing nor using teamviewer going forward, immediately after it was sent to us. 

  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 02/21/2025

  TeamViewer strives to be as transparent as possible with all our policies.We sent renewal reminders and have discussed our terms with you. While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22879639
  
  I am rejecting this response because: it's sad/pathetic that you dont even read these requests. I know you have endless disputes because of your predatory renewal antics, but this was not a renewal. You reached out telling us we had to sign up for new service, or lose access to teamviewer, because our previous perpetual license (with no renewals) was being expired. We chose to lose access to teamviewer because we don't want to do business with an aggressive company. 

  We never signed up for new service, nor signed/accepted any agreements or terms for new services. All we asked was for  proper pricing/invoice & agreement to **review**. Additionally, no services have been rendered or licenses activated/accepted. We specifically said we weren't moving forward, immediately. Just because you provide pricing, doesn't mean I have to sign up, it's insane.

  I would have considered staying with teamviewer had you not used such scummy, aggressive predatory behavior. I can't imagine what genius over there believes this is a good tactic to keep customers. Should be ashamed of yourselves.

  Sincerely,
  
  ******* ********