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Business Profile

Computer Services

TeamViewer US, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Reviews

Customer Review Ratings

1.03

Average of 38 Customer Reviews

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Review Details

  • Sam H

    Date: 03/16/2024

    Stay away from team viewer its a TRAP!!!! This company has a 28 day cancelation policy And an auto renewal policy which is absurd, no one to talk to, stay far away ************* better options out there.

  • Jacob G

    Date: 03/16/2024

    license issues with horrible support! AI chat is a waste of time

  • Nathan B

    Date: 02/12/2024

    My problem with TeamViewer is that when they are working on a ticket, they will email the customer to ask if the issue has been resolved. The problem with this email is that it is automated and it is sent on weekends (Usually Saturdays) every time and then closed automatically with in about 30 hrs. Not all people work on the weekends and cannot respond with in 30 hrs. This is a problem if the issue has not been resolved because now the customer has to open a new ticket.

  • Susan P

    Date: 02/12/2024

    This company has a 28 day cancelation policy. I started trying to cancel my subscription on January 5th, 2024 but no one ever answers the phone and then it give the option of pressing 1 to have the them call you back but no one calls back so by the time I finally tried to cancel online they told me it was too late and I would have to pay the yearly subscription for another year. Their tech support is rude and treated me like I was stupid. I would advise not using this company!




  • Jerrid O

    Date: 01/18/2024

    I paid for a subscription attempted to use it multiple times was never able to successfully activate the service. after the third or 4th day of attempting to use it I got a message that said my account had been locked because I was using it for work not personal use. I never was able to use it at all I don't understand how they came to this conclusion. The message told me I had been locked out and to try back at a later date. when I finally was able to attempt to access the system again was not able to activate my subscription it kept sending emails telling me to verify the computer I kept clicking the link in the emails and it never worked. I finally called the company and requested a refund but since they had me had locked me out of my account for supposedly using it for work, for so many days before unlocking it I was past their 7 day refund window. So even though they have been able to confirm that I have never successfully logged a computer into their service they will not issue a refund. This very much appears to be a company that creates its policy specifically because they know their product doesn't work or people will not want to renew their product so they make ridiculous policies to make it impossible for people to discontinue service once it is started, even if the product is never functional.

  • James S

    Date: 01/02/2024

    My experience with TeamViewer was nothing short of a nightmare. Despite canceling my service due to constant software issues, I received an unexpected bill for continued service. Attempts to resolve the matter with customer support were met with unhelpful responses and a lack of transparency.To make matters worse, TeamViewer escalated the issue by sending my alleged unpaid bills to a collection agency without warning. This unethical behavior and disregard for customer satisfaction are unacceptable. I strongly advise potential users to steer clear of TeamViewer and explore more reliable and customer-friendly alternatives in the market.

  • Henry S

    Date: 12/27/2023

    Do not do Business with Teamviewer, service was bad and even when we canceled before renewal date they do not care. They are based out of Germany they do not care about service they only want to get you in a subscription and that's it, they would follow you forever trying to collect. Its is a big scam using the image of a network provider.




  • Chandra M

    Date: 12/05/2023

    Very pathetic service, free version is lot better than paid subscription, requested money back and are refusing to pay.

  • Ramiro D

    Date: 10/24/2023

    We used the program for a long time and paid for 2 years of service. We no longer needed the service and sent an email about this about 3 weeks prior to renewal. Because it was not more than the MAGICAL 28 day time frame, they forced me to pay for YET another year for a program we no longer intend to use. They charge more than $2k simply for remote connectivity THEN preditorally force a consumer to stay with them even though 3 weeks prior to renewal IS PLENTY OF TIME for cancellation for MOST COMPANIES! This rule is SIMPLY to FORCE CHARGE CONSUMERS!

  • Milton S

    Date: 09/22/2023

    DO NOT USE THIS COMPANY, They where a terrible service for remote desktop then I canceled the almost a year ago and they tried to bill me again then threaten to come after me if my credit card company canceled the payment, No Customer Service Either! They also take 3 weeks to respond to your Emails!

TeamViewer US, Inc. is NOT a BBB Accredited Business.

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