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Business Profile

Consumer Finance Companies

Nicholas Financial, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Nicholas Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Nicholas Financial, Inc. has 45 locations, listed below.

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    Customer Complaints Summary

    • 49 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need a lien release for a paid off vehicle from Nicholas Financial Services that is now closed and it says that ******** took over loans and that company is rude and can't help me 2011 Dodge Journey VIN #***************** account number ********** my name is ****** ****** ******************************************** ************** email *********************** I need this information ASAP emailed to me

    • Initial Complaint

      Date:03/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 2009 ***** Tahoe on February ******* , vin: ***************** Nicholas Financial is listed as the Lien, Westlake says they cant release the lien since it's not under that name. Now I can't get the title because no one is helping me and no one is help on customer service. I paid the vehicle off and never got a letter or email. I just need the title or lien release letter so i can do this.

    • Initial Complaint

      Date:01/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a car off and got my title. Apparently they sold it after it was already paid off to another company. They called me while back explain was a mistake they never called me again now I'm getting collection letters? Why are they selling closed account to another lender?? smells like a huge fraud going on.

      Business Response

      Date: 01/10/2025

      We have contacted the company that his account was sold to and informed them that the customer settled this account with us.

      Customer Answer

      Date: 01/10/2025

       
      Complaint: 22781706

      I am rejecting this response because:

      I need paperwork showing its paid off so i dont keep having this issue. I hope it its understandable
      Sincerely,

      ****** *******

      Business Response

      Date: 01/13/2025

      Per your request, I have attached a satisfaction of debt letter. We apologize for the confusion and inconvenience this has caused you. 

    • Initial Complaint

      Date:12/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Nicholas financials, I do not have a contract with Nicholas financials and they did not provide me with the original contract as I requested.

      Business Response

      Date: 12/16/2024

      Customer is liable for the debt with ********************** I have attached a copy of the contract he signed. He may call our office for payment arrangements at ************.

    • Initial Complaint

      Date:12/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I purchased a 2009 buick enclave suv vin: ***************** in 4/2014 from ************** in ********* the finance company was Nicholas Financial I received a congratulations letter and the contract agreement saying that my vehicle was paid off 4/2019 i am trying to get in contact with Nicholas financial to get a lien release i have contacted Westlake multiple times, I am told they do not have my account on file because my vehicle was paid off before they took over I am still not able to get in contact with anyone from Nicholas financial to get my lein release

      Business Response

      Date: 12/09/2024

      I have attached a copy of the lien release letter. The original will be mailed out today to the address the customer provided in this complaint.

    • Initial Complaint

      Date:11/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need lien release from Nicholas Financial from an account that was paid off several years ago and now they are closed permanently. 2014 town and country. vin *****************. I need this ASAP!! I have bought a car through ******* and need It by 5pm tomorrow. I have Called Westlake which is who took over. However, my can was paid off before the takeover.

      Business Response

      Date: 11/14/2024

      I have attached the lien release that she requested. The original will be sent to her at the address provided in the complaint.

    • Initial Complaint

      Date:10/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off a car loan for my ********* back in 2022 and the title was mailed to me. I also received verification through my credit report that the loan was paid off. I recently went to sell my car and discovered that Nicholas Financial has a lien out on my car and is refusing to release the lien to me. In the state of ********, a lienholder must release a lien within five business days of the lien being satisfied. It is required once the loan is paid off.

      Business Response

      Date: 10/30/2024

      Nicholas Financial, Inc. transferred her account to ***************************** on 12/01/2022. Nicholas Financial, Inc. then sold her account to ***************************** on 04/26/2024. Customer paid her loan off with ****************** Management on 08/21/2024. She will need to contact ***************************** for her title/lien release. ***************************** **************. Her account number is ********.

      Customer Answer

      Date: 10/31/2024

       
      Complaint: 22488425

      I am rejecting this response because: My loan was paid off November 10th, 2022. Attached is my credit report that will confirm this account was closed and paid off. The title was mailed but not my lien release.

      Sincerely,

      ******* *****

      Business Response

      Date: 11/01/2024

      Nicholas Financial, Inc. stands by its original response. The credit reporting for Nicholas Financial, Inc. is correct. When Nicholas Financial, Inc. transferred her account to ****************************** they reported the account closed with a zero balance with a special comment "O" (Account transferred to another lender). I have attached what Nicholas Financial, Inc. reported. Dates and balances reflect what is showing on the part of her credit report she provided. I have also attached the ***************************** screen showing her account was marked paid on 08/21/2024. She will need to contact ***************************** **************.

      Customer Answer

      Date: 11/01/2024

       
      Complaint: 22488425

      I am rejecting this response because: The Lien Release should have been sent along with the title back in November of 2022 when the loan was paid off. ******** portfolio is refusing to release the lien to me and there is no reason they should even have it. Missouri law states: Sections *******, *******, and *******, RSMo require the lienholder to release the lien on a separate document within 5 business days after the lien is satisfied. Proper procedure was not followed and the business response is false, I have never made any payments to Westlake Portfolio.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:10/14/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried to get a duplicate title only to find Nicholas Financial still had a lien on the vehicle. It is a 2004 GMC Envoy XL. The loan was paid off probably 10 years ago. I see this has been an issue for many other people. Need the title to sell the vehicle.

      Business Response

      Date: 10/14/2024

      I have attached a copy of the lien release letter. The original will go out in tomorrow's mail.

      Customer Answer

      Date: 10/14/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 22410377, and find that this resolution is satisfactory to me.




      Sincerely,



      Reed And Denise Neuman

    • Initial Complaint

      Date:08/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a loan for my car through Nicholas Financial and it has been paid off for about 4 years and just found out that they are still showing holding a lien on my vehicle and I was told that they are out of business and I don't know how to get my titles for my vehicles

      Business Response

      Date: 08/21/2024

      I have attached a copy of the lien release letter. The original will be mailed to the address that was provided in the complaint.

      Customer Answer

      Date: 09/03/2024

       
      Complaint: 22173478

      I am rejecting this response because:

      Sincerely,

      ******* ******

      Customer Answer

      Date: 09/09/2024

      This response was taken verbally by the BBB: Need lien letter stating that lien is no longer on either vehicle, DMV requesting. Please send to P.O. ******************************** 

      Business Response

      Date: 09/10/2024

      I have attached copies of the lien release letters separating the vehicles. The originals will be mailed to the address that was provided in her response.

      Customer Answer

      Date: 09/17/2024

       
      Complaint: 22173478

      I am rejecting this response because: They only sent 2 copies of the ***** Blazer and not anything for my Scion xb and I really need it to be mailed to me for my Scion 

      Sincerely,

      ******* ******

      Business Response

      Date: 09/17/2024

      Both letters were attached to my original response (she just had to scroll down to get the second letter). Both original letters were mailed to the customer at the address she provided in her complaint. We received return mail due to no mail receptacle. It is not our fault if she is not receiving her mail. She should provide an alternate mailing address to receive her letters. In the meantime, we will mail out a new letter to the same address and hopefully she will receive that one. 

    • Initial Complaint

      Date:08/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally financed a 3500 Chevrolet express van from metrolina auto, which was than transferred to ******* financial - which I FULFILLED my debt obligations since April 12, 2021. I received a title with a lien with metrolina still as the lien holder. Unfortunately the dmv lost it and I now I do not have a title. However, I never received a lien release, which ***** E D. Or the title after it being paid off - which ***** E ************ portfolio keeps saying they will send it - puts me on hold for a long time. Then tells me I should receive it in about 5 - 7 business days. But I have yet to receive anything. I was told this 5 times already. I really need these documents to sell my van. I will absolutely be pursuing legal action if this is not resolved immediately.

      Business Response

      Date: 08/19/2024

      I have attached a copy of the lien release letter. The original letter will be mailed out today to the address that was provided in the complaint.

    Nicholas Financial, Inc. is NOT a BBB Accredited Business.

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