We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Consumer Finance Companies

Nicholas Financial, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Nicholas Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nicholas Financial, Inc. has 45 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 49 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello.My name is ************************* and I purchased a car from Nicholas Financial on June 9, 2014. The car was paid off in full on November 15, 2018. The car was purchased from Bedford Auto Wholesale in *******, ****. I went to the title bureau as I am trying to sell the car and need a duplicate title. I was told there is a lien on the car and that I would have to contact the finance company which I tried to do but found out that they were no longer in business. So we were told to contact the company that bought them. Which we did, and they have no record of this account. Westlake purchased Nicholas in 2022, we paid the car off in 2018. Our credit sesame report shows the car being paid off and the account closed. I really don't believe I received the title from them. We really need this lien removed so we can sell this car, as we have just found out that my wife has been diagnosed with cancer and we need the money. Please help. I don't know where else to turn. Please just remove this lien. Any help would be so appreciated. Thank you.

      Business Response

      Date: 08/15/2024

      I have attached a copy of the lien release letter. It will be mailed to the customer at the address that was provided in the complaint. 

      Customer Answer

      Date: 08/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my vehicle from ******* ********************** in 2013, once it was paid off I contacted ******* ********************** to get my title. I was informed that ******* ********************** had closed and ******** took over. They stated they could not find my account because they only work with active accounts. I provided them with the Vin number, last four of social and DOB only to be told sorry nothing we can do. I went to the *** and they stated that they can't give me my title without a lien release. Which I can't obtain, even the *** at the *** reached out to ******** but no one would help her either! I have been trying for a year to get a Discharge of Lien Release Letter sent to me and to the ***. Please help me and send the release letter as soon as you can. Per conversation with *****************, he advised us that they do not have a record on file for me and he would email the *** to inform them of that, but he never emailed the *** to inform them that there was no record on file for our vehicle. After tracking down anyone for help we found an email address for ************************* and westlake sent us a support ticket #*****, but never resolved our issue and we need it resolved ASAP. Thank you in advance.

      Business Response

      Date: 08/09/2024

      Customer originated his loan on 03/12/2013 for a 2005 ******** SRX, VIN *****************. He fell behind on his payments and Nicholas Financial, Inc. charged off his account on 09/29/2016. Customer never paid this account off. He still owes a balance of $2,620.37. He can contact us at ************** or email ******************** to resolve his account. 

    • Initial Complaint

      Date:08/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid my loan off with Nicholas Financial in 2016. I went to get a duplicate title only to find out that Nicholas Financial still has a lien on my title and has since gone out of business and been sold to Westlake Financial. I contacted ******** and they told me that they did not have any of my information. I need this lien to be lifted so that I can obtain a replacement title to sell the car. I also contacted the ***** this morning only to find out that the title is showing a lien on my vehicle that is paid off. I dont know what else to do at this point. Please help ********************************

      Business Response

      Date: 08/08/2024

      I have attached a copy of the lien release letter. The original will be mailed to the address that was provided in the complaint. I have also emailed a copy to the email address listed in the complaint.

    • Initial Complaint

      Date:08/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally had my auto loan through Metrolina (which is was bought out by ******* financial) I paid my car off 6/4/21 and received my Title about a month later with Metrolina name still on the title. I went to register my car in a new state today and they are telling me I still have a lien on my car. I found out today that ******* financial has closed, I need help getting the lien taken off my title.

      Business Response

      Date: 08/02/2024

      Nicholas Financial, Inc. is not closed. I have attached a copy of the lien release letter. The original will be mailed to an address she has provided: 

      ************************

      *********************

      A copy of the letter was also emailed to her as well.

    • Initial Complaint

      Date:07/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid my loan off with Nicholas Financial on July 21,2020. I went to get a duplicate title only to find out that Nicholas Financial still has a lien on my title at the ****************** and has since gone out of business and been sold to ********. I contacted ******** and they told me that they did not have any of my information. My ***************** needs this lien to be lifted as soon as possible so they can pay me for my car because some one stole it on July 4th, 2024 and it is a total loss. I also contacted the ** DMV this morning only to find out that the title was sent to ******** in March on my vehicle that is paid off. I have uploaded all the documentation showing my vehicle is paid off including emails from Nicholas Financial as proof.

      Business Response

      Date: 07/18/2024

      I have attached a copy of the lien release letter. The original will be mailed to the address listed in the complaint. If customer needs further assistance, she can contact Nicholas Financial, Inc. at ************.

    • Initial Complaint

      Date:07/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am urgently writing to address errors on my credit report caused by the disclosure of my personal information to credit bureaus, resulting in significant financial and emotional distress.According to 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be treated confidentially.Furthermore, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not provided.The discrepancies related to NICHOLAS have adversely affected my financial situation and need immediate correction.Additionally, compliance with 15 USC 1666(b) is necessary, as it prohibits creditors from treating credit card payments as late under specific conditions.For your reference, my account details are:Account Number: **************I request a thorough review of my account, immediate correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. Your immediate attention to this matter is appreciated.Sincerely,*************************

      Business Response

      Date: 07/14/2024

      I have reviewed this complaint. Customer opened a loan with ********************** on 12/16/2016. When he originated the loan, he authorized the transaction and the credit reporting. He mentioned credit card payments, but we are not a credit card company, so I don't believe that applies to Nicholas Financial, Inc. He did not state any specific credit reporting inaccuracies. If he can provide us with a copy of his current credit report and specify the inaccuracies, we will be more than happy to review further.

    • Initial Complaint

      Date:03/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Nicholas Financial. I Do Not Have A Contract with Nicholas Financial.They Did Not Provide Me With The Original Contract as I Requested

      Business Response

      Date: 03/11/2024

      Customer is liable for the debt with ********************** I have attached a copy of the contract she signed. She may call our office for payment arrangements at ************.

    • Initial Complaint

      Date:03/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my serious concern regarding the disclosure of my personal information to credit bureaus, resulting in inaccuracies on my credit report. This situation has led to significant financial and emotional distress.As outlined in 15 USC 1681 Section 602, I assert my right to financial privacy and expect my information to be treated confidentially.Furthermore, 15 USC 1681 Section 604(a)(2) highlights that a consumer reporting agency cannot share account information without my explicit consent, which I have not provided.I have identified discrepancies on my credit report associated with NICHOLAS FIN, negatively impacting my financial situation. I urgently request the correction of these errors.Additionally, I want to stress 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under specific conditions.For your reference, my account details are as follows:Account Number: **********I request a thorough review of my account, immediate rectification of credit report inaccuracies, and strict compliance with federal laws governing my information.Failure to address these concerns promptly may result in legal action. Your prompt attention to this matter is greatly appreciated.Sincerely,*****************************

      Business Response

      Date: 03/05/2024

      Your complaint indicates that Nicholas Financial, Inc. must validate unspecified information that you found confusing in your credit files with an unidentified credit reporting agency. Unfortunately, we do not have sufficient information to investigate your dispute. If you believe that information being reported to a credit reporting agency is inaccurate, please provide some explanation about the basis for any such dispute and any documents and information that might support any dispute you which to assert. Documentation may include any relevant account statements you received from us and a copy of the relevant portion of your consumer report that contains any allegedly inaccurate information we might have furnished. You may submit your dispute and supporting documentation to this address: Nicholas Financial, Inc., ************************************************************************ 

    • Initial Complaint

      Date:03/01/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I had a car loan under Nicholas Financial, I am currently being Garnished for an amount of *******. However I was in a car accident and my insurance total out the car. I was paying gap insurance which was included in my monthly payments. So this should have covered the full balance. Now Im being garnished for something I had no clue I still owed. Please I need further assistance immediately

      Business Response

      Date: 03/05/2024

      I have attached a copy of ********************************* deficiency letter which outlines what was received by the Insurance and Gap. Because the Insurance and the Gap did not cover the full balance of what was owed, the customer had a deficiency balance. This letter was sent to the customer. I have also attached notes from his account that show he was made of aware of this deficiency balance. Since he never cleared the deficiency balance, his account was charged off and then later sold to Commercial Research and Recovery. Nicholas Financial, *** is not garnishing him. He is advised to contact Commercial Research and Recovery at ************** for any further questions regarding his garnishment. 

    • Initial Complaint

      Date:12/01/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a car loan through Nicholas finance. I paid my car off in October 2019 they sent me out a title but I have miss placed my title. Ill call the **** They said I still have a lien on my title I just recently find out that they have Nicholas finance has closed, and I have no way of getting someone to take the lien off my title urgently seeking help.

      Business Response

      Date: 12/04/2023

      I have attached the requested lien release letter for her to take to the **** The original will be mailed to the customer at the address she provided in her complaint. If she needs further assistance, she can call ***************** at **************.

      Customer Answer

      Date: 12/04/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    Nicholas Financial, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.