Identity Theft Protection
ID GuardThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for ID Guard's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 129 total complaints in the last 3 years.
- 102 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/02/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After looking over my account I noticed that a FAKE PREAUTHORIZED CHECK was used to create an account with this creation on March 25th, 2024. Please refund and stop all further use of this as it was created fraudulently and no refund was issued and no acknowledgement of this service was spoken to on *****'s behalf of this company/service. I contacted the company and they have stated that I authorized this transaction but I did not nor did I hear about this company until I checked my statement with my bank. Looking over all other complaints, this appears to be related to Club Save LLC which has an active BBB notice of their service.Business Response
Date: 04/02/2024
Dear *******************,
As per your request, your account has been canceled under the cancellation number #****** and the amount that was charged to you has been refunded. There will be no further charges to your account.
Please note that your refund will be sent in the form of a check. It will be sent to the following address: ***********************************************************************You can expect to receive your refund within 7 to 10 working days of having received this.
According to our records, the service has been provided as requested since 03/21/2024. We regret your bad experience with us. We appreciate your feedback on this matter,as this is not the way we do business.
Please feel free to contact us at ************ if you have any questions.
Sincerely,
Customer Support TeamCustomer Answer
Date: 04/10/2024
Complaint: 21515470
I am rejecting this response because:I have just received TWO letters in the mail from another business at the same address. The other businesses are SAVERS CLUB LLC and *** CHAT LLC. All are sending mail out of ******************************************************** with the main building address out of *************************************************** (for *** CHAT LLC) and Unit 167 (for SAVERS CLUB LLC) in ******** ******* *****. Upon calling the *** CHAT LLC which is a different number then ID GUARD and SAVERS CLUB LLC, it stated that the account was cancelled the same day that this BBB report was created on April 1st, 2024.
Please close all accounts related to this address and account and any further interaction and falsified checks will result in reaching out to the needed legal teams.
Sincerely,
*******************Business Response
Date: 04/11/2024
Dear *****,
We understand the frustration caused by all this. On previous message of cancelation, we included all programs and all charges.Including *********** and DOC Chat. These programs were canceled as well and refunds will include those charges.
Please feel free to contact us at ************ if you have any questions.
Sincerely,
Customer Support TeamCustomer Answer
Date: 04/16/2024
Complaint: 21515470
I am rejecting this response because: I have just recieved another letter in the mail Today, April 16th, 2024 that I was signed up for ID GUARD LLC which IS FALSE. Please see attached as this is fraudulent subscription and needs to be cancelled AGAIN. The address that is also provided on the invoice is a different address however the *** domain is the same as it previously was for the address based in *******.
Sincerely,
*******************Initial Complaint
Date:03/27/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a charge on my bank account from a check saying that I pre-authorized it when I never spoke to anyone or even heard of your business. This was for $3.49 on 3/21/24 for my name. I wish to have this refunded immediately and never have any further charges to my account. The check number was ****** and was 3/21/24 for the date.Business Response
Date: 03/28/2024
Dear *************************,
As per your request, your account has been canceled under the cancellation number #****** and the amount that was charged to you has been refunded. There will be no further charges to your account.
Please note that your refund will be sent in the form of a check. It will be sent to the following address: ********************************************************. You can expect to receive your refund within 7 to 10 working days after receiving this notice.
According to our records, the service has been provided as requested since 3/19/2024. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.
Please feel free to contact us at ************ if you have any questions.
Sincerely,
Customer Support Team.Initial Complaint
Date:03/22/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint on behalf of my elderly mother who has been victimized by false "Pre-authorized" checks coming out of her checking account. She never authorized these payments or was tricked into doing so because she has no memory of them nor desire to use these services. My mother needs to be reimbursed for amounts totaling $388.33 from October - February 2024. Call me. (3.49) ID Guard LLC (34.99) ID Guard LLC (31.27) Savers Club LLC (29.95) Doc Chat LLC (34.99) ID Guard LLC (31.27) Savers Club LLC (29.95) Doc Chat LLC (34.99) ID Guard LLC (31.27) Savers Club LLC (29.95) Doc Chat LLC (34.99) ID Guard LLC (31.27) Savers Club LLC (29.95) Doc Chat LLCBusiness Response
Date: 03/22/2024
Dear ***** **********
As per your request yesterday 03/21/2024, your mother’s
account has been closed, and refund will be issued. The service started October
19, 2023, when we received the call from Mrs. Lorinda V. and she
requested our services.
Be advised that no charges will be made in the future.
If you have any questions, you may call us at (800) 244-0364.
As for the
refund; you will receive this in form of a check, in the next 7 to 10 business
days, to the address provided: **** **** ** *** **** ******** *** ******
Sincerely,
Customer Care
(800) 244-0364Initial Complaint
Date:01/08/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
December 12, 2023 a check claiming I pre-authorized them to take money out of my account. I didn't. That check was for $3.49. On January 4, **** another check was "pre-authorized" but this time for $34.99. NEITHER OF THESE WERE AUTHORIZED! Also they misspelled my name on the checks that had them taking money out of my account, my name is ********, not ********. I called them and got put through the run around to get lied to saying something was going to be delivered to my phone within the next 10 minutes which was also a lie. Nothing came in. I had to change my account number to make sure this charge doesn't happen again.Business Response
Date: 02/22/2024
Dear ***************************,
As per your request your account has been canceled. Upon checking on our records, all was done correctly; we did provide the service as requested. Charge was already refunded.
Be advised that no charges will be made in the future.If you have any questions, you may call us at **************.
Sincerely,
Customer Care
**************Initial Complaint
Date:12/21/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A check was sent to ID ********************** LLC for $34.99 in my name and cashed by my bank. The problem is that I didnt send the check. Its fraudulent.Business Response
Date: 02/22/2024
Dear *********************,
As per your request your account has been canceled. Upon checking on our records, all was done correctly; we did provide the service as requested. Charge was already refunded.
Be advised that no charges will be made in the future.If you have any questions, you may call us at **************.
Sincerely,
Customer Care
**************Customer Answer
Date: 02/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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