Complaints

This profile includes complaints for National Magazine Exchange's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  National Magazine Exchange

  1901 Ulmerton Rd STE 450 Clearwater, FL 33762-2300

• 

  National Magazine Exchange

  PO Box 9084 Clearwater, FL 33758-9084

• 

  National Magazine Exchange

  P.O. Box 9083 Baltimore, MD 21264

• 

  National Publishers Exchange

  10703 Ambergate Dr Humble, TX 77396

• 

  National Magazine Exchange

  Serving Nationwide San Diego, CA 92101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting Sports Illustrated magazines that I didnt order and I dont want. I called SI customer service to close the account and apparently this company is paying the account. I tried to contact National ***************** and was unable to get ahold of them. I googled this company and found out that they are scammers that do this sort of thing to people and then try to charge or threaten collections on people for subscriptions they didnt order. I just wont no more SI magazines and no bills of any kind.

  Business Response

  Date: 07/20/2023

  Dear Better Business Bureau, 

  We are writing this response to Complaint Case #********,filed by ************************** We want to ensure that all necessary information is provided to follow up and resolve this complaint. 

  National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

  Your current, and any future complaints regarding this customer, should be directed to Family ****************** Service. You may contact them at **********************************************************************, ************ or by visiting their BBB website at - ************************************************************************************************************************************************************************.

  We have taken the liberty of canceling the customers subscription to Sports Illustrated magazine and after the last printed issue is mailed, no additional copies will be sent.

  Best Regards, 
  Quality Mananger
  National Publishers Exchange

  Customer Answer

  Date: 07/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I am now working with a company in ** and am close to having this matter completely resolved. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 6th hot a sweepstake letter in mail . Called and was transferred after stating I was enter into sweepstake. Was told I would get 4 magazines for 48 months for ***** a month for 4 months for a total of ******. Told the man no so then he lowered it to 36 months at 6 months for ***** a month totaling it to be ****** .. I would receive a quarts watch and also too have coupons and put into a premiere customer status of multiple savings for 1 dollar, rheb it would be ***** a month. He chatged me ***** tougher. I only agreed to do the ***** a month and try the month of a 1 for the coupns.. I do not want these magazine and want my money back

  Business Response

  Date: 07/20/2023

  Dear *************,
  
  Thank you for taking the time to escalate your concern to us so we may investigate and take the appropriate steps to resolve. The National Magazine Exchange has been sponsoring sweepstakes for over thirty years as a way to promote our consumer subscription service offerings.  The information mailed to our recipients merely welcomes them to telephone us to enter the sweepstakes.  The mailer contains the complete sweepstakes rules, including instructions on how to enter, the date of the drawing, the odds of winning, all eligibility restrictions, and the statements that there is no purchase or payment necessary to enter or to win, and that a purchase would not improve the chances of winning. After completion of the entry our callers are offered discounted magazine services as well as various products to accept, if elected.

  Our records indicate that you called in to enter our sweepstakes on July 6, 2023. After your entry was completed, you were then offered a magazine package that you subsequently agreed to. After the billing terms were discussed,you provided card information which we initiated a charge for a total of $69.68 which was for the package you had selected. The billing details were captured,and the call proceeded.

  Our records further indicate that you called again July 7, 2023,to our *************************** to inquire about a pending charge of $69.68 The details of the previous call and arrangement were discussed, and you agreed to a reduction in cost and package to the total of $34.84 which is what was successfully charged to the account you provided. The charge that you are referring to in the complaint is reflected as pending and was not the actual charge that was posted to your account or ours. If you have further questions about pending transactions or the handling of those charges, please reach out to your financial institution as they handle that on their side. As of now we have cancelled your account, issued a refund of $34.84, and added you to our internal Do Not Contact database. If you should have any further questions or concerns,please feel free to contact our *************************** at **************.
  
  Best Regards,
  Quality Manager
  National Magazine Exchange

  Customer Answer

  Date: 07/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These folks contacted me. I told them I was done in the magazine business . I have a vision problem I cant enjoy magazines like I used to. They sent me magazines anyway then they sent me a bill something that I did not order, please cancel these subscription cancel all these magazines please dont bother me again

  Business Response

  Date: 07/25/2023

  **************** is a repeat customer with the ********************. 
  
  All of our calls are digitally recorded, and per audit of the calls **************** agreed to both of these orders without objection. Our records indicate that **************** called in to enter our sweepstakes drawing on both occasions. The information mailed to our recipients merely welcomes them to telephone us to enter the sweepstakes. The mailer contains the complete sweepstakes rules, including instructions on how to enter, the date of the drawing, the odds of winning, all eligibility restrictions, and the statements that there is no purchase or payment necessary to enter or to win, and that a purchase would not improve the chances of winning. After completion of the entry our callers are offered discounted magazine services as well as various products to accept, if elected. 
  
  His first order was placed on December 30, 2021 and he agreed to a four year service term.  He activated his card while speaking with the billing supervisor so that the payment would process.  No other payments were received in spite of the billing notices sent on February 17th,2022 and on March 14th, 2022.  This account was referred to an outside collection agency on April 10th, 2022 due to nonpayment.  We cancelled this order on September 15th, 2022 after receiving an email from **************** requesting that we do so and notified the agency to cease collection efforts. His second order was placed on April 13th, 2023,for a one year service term. We cancelled this order on July 17th,2023 with a refund of $55.05 to the card provided by ***************** 
  
  Due to preprinting of labels at the publishers it can take up to 90 days for the magazines to stop being delivered.  He is welcome to keep or discard them as he wishes. If he should have any further questions if can reach out to our *************************** at **************.

   

  Best Regards,

  Quality Manager

  National Magazine Exchange

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Forbes magazine with mail label *********************** using my home address. No one by that name lives at this address nor has anyone here ordered that magazine. This is fraud pure and simple and other complaints to the BBB bear that out. I contacted ****** providing the label info telling them to stop sending here. They replied giving this company as the responsible party.

  Business Response

  Date: 06/19/2023

  Dear Better Business Bureau, 

  We are writing this response to Complaint Case #********,filed by ******************* for ************************ We want to ensure that all necessary information is provided to follow up and resolve this complaint. 

  National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

  Your current, and any future complaints regarding this customer, should be directed to ******************* You may contact them at  ************************************************************** or ************, or by visiting their BBB website at - ******************************************************************************************************************************.

  We have taken the liberty of canceling the customers subscription to Forbes magazine and after the last printed issue is mailed, no additional copies will be sent.

  Best Regards, 
  Quality Manager
  National Publishers Exchange

  Customer Answer

  Date: 06/24/2023

   
  Complaint: 20178800
  
  I am rejecting this response because: I am not going to communicate with an agency that I have previously not done so. There are many complaints about National Publishers Exchange and interestingly they always provide the same canned response. Forbes magazine sent me to this company. They can contact **************, *** and resolve this. I have been getting harassment from a collection agency in ******* not *******. I have already filed a complaint with the ******* ************************ regarding this company and the collection agency, and will if not resolved file with the ******* ************************ as well. In addition the Phoenix metro area is huge and am sure local television stations will jump on a story about a companys targeting of senior citizens with national implications as well. I am not *********************** and my address was used illegally to send this magazine. The choice is yours to fix or await further potential legal action.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/06/2023

  Dear Better Business Bureau,

  We believe this matter is completely resolved. ************ initially submitted a complaint about receiving a misaddressed magazine he did not order, and we canceled the magazine with the publisher. As to his concerns regarding harassment from collections agencies in *******, we have no knowledge of this. ************ has never been our customer and we do not use consumer collections agencies.

  The National Publishers Exchange is a clearing house for hundreds of independent sellers of magazines across the country. These independent companies send their customers' magazine subscription orders to us,or other companies like ours, to have their orders formatted and processed with the various publishers. As such, we have no consumers as customers. We have not spoken to nor sold anything to *************

  ************** has repeatedly tried to communicate with *********** but has not been successful.*********** may contact ************** at ************************************************************** or ************, or by visiting their BBB website at - ******************************************************************************************************************************.
  
  Kind Regards,
  Quality Manager
  National Publishers Exchange

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issues of Sports Illustrated magazine began showing up within the past few months using my name at my employers address. I did not authorize this magazine subscription and do not know how it became associated with my employer. I do not know who is being charged for the subscription and when I contacted Sports Illustrated for a cancellation, they indicated that they could not cancel the account due to it being issued by a third party, NME.This is fraudulent and the account needs to be cancelled. Auto-renew features on this account need to be cancelled as well to protect future activity. Charges incurred for this unauthorized subscription should be refunded.Attached image shows Acct# and shipping information from the magazine shipping label.

  Business Response

  Date: 06/08/2023

  Dear Better Business Bureau, 

  We are writing this response to Complaint Case #********,filed by ******************** We want to ensure that all necessary information is provided to follow up and resolve this complaint. 

  National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

  Your current, and any future complaints regarding this customer, should be directed to ******************* You may contact them at  ************************************************************** or ************, or by visiting their BBB website at - ******************************************************************************************************************************.

  We have taken the liberty of canceling the customers subscription to Sports Illustrated magazine and after the last printed issue is mailed, no additional copies will be sent.

  Best Regards, 
  Quality Manager
  National Publishers Exchange

• Initial Complaint

  Date:05/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent magazines to both my personal and work address. All magazine subscription departments refused to cancel the subscription, that only this 3rd party who created them could. Called this third party, spoke to "****" who was very rude and hung up on me. Tried to tell me my electric and water company were likely who "sold" my information and that " you get advertising all the time, it doesn't matter how we go your info" and refused to tell me how they gained both my work and personal addresses.

  Business Response

  Date: 05/19/2023

  Dear Better Business
  Bureau, 

  We are writing this response to Complaint Case #********,
  filed by ***** ******. We want to ensure that all necessary information is
  provided to follow up and resolve this complaint. 

  National Publisher’s Exchange is a magazine clearinghouse
  that processes and fulfills magazine subscriptions to publishers on behalf of
  multiple third-party agencies. With that being considered, National Publisher’s
  Exchange does not sell or solicit the sale of magazines or any other types of
  products to consumers. Additionally, our office does not handle any type of
  consumer billing or payment processing.

  Your current, and any
  future complaints regarding this customer, should be directed to US Periodicals,
  INC. You may contact them at  ***** * ** **** ***** ***** ******** ** ***** ** ************* ** ** ******** ***** *** ******* ** * ************************************************************************************************************

  We have cancelled the customer’s subscription to
  Sports Illustrated for Kids magazine when she called customer service on May 16th and after the last printed issue is mailed, no additional copies will be sent.

  Best Regards, 
  Quality Manager
  National Publisher’s
  Exchange

• Initial Complaint

  Date:05/08/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a GQ magazine that I never ordered, and was told by GQ that it was a third party company called National Publishers Exchange. I never ordered any subscriptions. This is fraudulent and predatory.

  Business Response

  Date: 05/10/2023

  Dear Better Business Bureau, 

  We are writing this response to Complaint Case #********,filed by **************************** We want to ensure that all necessary information is provided to follow up and resolve this complaint. 

  National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

  Your current, and any future complaints regarding this customer, should be directed to Western ****************** Service. You may contact them at *******************************************, *** ************************************, ************  or by visiting their BBB website at - **************************************************************************************************************************************************.

  We have taken the liberty of canceling the customers subscription to GQ magazine and after the last printed issue is mailed, no additional copies will be sent.

  Best Regards, 
  Quality Manager
  National Publishers Exchange

  Customer Answer

  Date: 05/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory at this time. I would prefer full relief, and not ever have to worry about suspicious subscription activity.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail (I dont know how they got my address) advertised as a official prize communication re: $10,000.00 a week awarded for 52 weeks - CASH. It is clearly a scam and concerning that it was mailed to me.

  Business Response

  Date: 05/04/2023

  Dear **************,
  
  The National Magazine Exchange has been sponsoring sweepstakes for over thirty years as a way to promote our consumer subscription service offerings.  The information mailed to our recipients merely welcomes them to telephone ** to enter the sweepstakes.  The mailer contains the complete sweepstakes rules, including instructions on how to enter, the date of the drawing, the odds of winning, all eligibility restrictions, and the statements that there is no purchase or payment necessary to enter or to win,and that a purchase would not improve the chances of winning. 
  
  Best Regards,
  Quality Manager
  National Magazine Exchange

• Initial Complaint

  Date:04/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a copy of GQ magazine that I never subscribed to, when I tried to cancel the subscription, they said a third party subscription service signed me up. They directed me to the National Magazine Exchange number, which I called and could not cancel this fraudulent subscription. I did not approve this.I would like this subscription to be cancelled as I have never subscribed to it in the first place.My Account Number is **************** you.*******************

  Business Response

  Date: 04/07/2023

  Dear Better Business Bureau, 

  We are writing this response to Complaint Case #********,filed by ******************** We want to ensure that all necessary information is provided to follow up and resolve this complaint. 

  National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

  Your current, and any future complaints regarding this customer, should be directed to Western ****************** Service. You may contact them at *******************************************, PMB **********************************, ************  or by visiting their BBB website at - **************************************************************************************************************************************************.

  We have taken the liberty of canceling the customers subscription to GQ magazine and after the last printed issue is mailed, no additional copies will be sent.

  Best Regards, 
  Quality Manager
  National Publishers Exchange

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father, *************************, is 92 years old. This company told him he won a prize and to provide his name and address to receive. He does not think he received a prize but he has started getting magazines he didnt order and Natl Magazine Exchange has sent his name to ***************************. They are harassing my 92 year old dad. I want it stopped. I have filed with National Magazine, no one will call me back.

  Business Response

  Date: 04/03/2023

  Dear ******,
  
  In reviewing our records, we found 2 magazine orders for your father. The first was placed August 24, ***** and has been cancelled with a refund of $20.79. The second was placed on December 5, 2022 and has been cancelled with a refund of $66.20.
  
  An audit of the calls from your father confirm he agreed to these orders. We apologize for any misunderstanding. We have also placed his information into our no call/no mail files.
  
  Please dont hesitate to contact us with any other questions or concerns. You may email us at ********************************* or by calling our customer service department at ************.

  Best Regards,

  Quality Manager

  National Magazine Exchange

  Customer Answer

  Date: 04/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************