Complaints

This profile includes complaints for National Magazine Exchange's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  National Magazine Exchange

  1901 Ulmerton Rd STE 450 Clearwater, FL 33762-2300

• 

  National Magazine Exchange

  PO Box 9084 Clearwater, FL 33758-9084

• 

  National Magazine Exchange

  P.O. Box 9083 Baltimore, MD 21264

• 

  National Publishers Exchange

  10703 Ambergate Dr Humble, TX 77396

• 

  National Magazine Exchange

  Serving Nationwide San Diego, CA 92101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NME has charged my debit card $77.48 on March 3, **** for a subscription that I have no idea what it is. I do not have any magazine subscriptions and am furious my debit card has been hacked by this questionable company. I have filed a fraud claim with my bank.Please remove me from anything associated with NME. You are a fraud company and have stolen/been given information about me WITHOUT MY CONSENT.

  Business Response

  Date: 03/28/2023

  Dear *************,

  We apologize for any inconvenience caused by this incident. We are currently unable to locate any accounts associated with the information provided to us in this complaint. We request you to please call us at ************** or email us at ********************************* so we can acquire the info needed to resolve this matter for you.

  Best Regards,

  Quality Manager

  National Magazine Exchange

  Customer Answer

  Date: 03/29/2023

  I do not have an account with this company, hence why I filed a complaint they billed my bank. I have opened a fraud investigation with my bank as well.

  Business Response

  Date: 04/07/2023

  Dear *************,

  Again we apologize for the inconvenience this has caused you but we do need to gather more information to further assist with this complaint. We welcome you to email us at ************* or call us at ************ so we may investigate and assist with resolving the issue.

  Best Regards,

  Quality Manager

  National Magazine Exchange

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have any recollection to purchasing any magazines. I've tried to contact someone to have the magazines stopped & had no success. Then yesterday 02/27/2023 & today 02/28/2023 I was contacted by a collection agency, Monarchy something, not sure the exact name, saying I owed over $200. I am elderly & on a fixed income & can't not/do not afford ANYTHING like this. I don't think I was ever charged but I may have over looked it considering I have had multiple unauthorized transactions thru my bank account causing myself to cancel my account & get a new one. I would PLEASE like this issue to be resolved & to not be contacted anymore afterwards. I get many *********** not sure what is it isn't scammers ANYMORE. THANK YOU VERY MUCH

  Business Response

  Date: 03/29/2023

  Dear ***************,
  
  The National Magazine Exchange has been sponsoring sweepstakes for over thirty years as a way to promote our consumer subscription service offerings.  The information mailed to our recipients merely welcomes them to telephone us to enter the sweepstakes.  The mailer contains the complete sweepstakes rules, including instructions on how to enter, the date of the drawing, the odds of winning, all eligibility restrictions, and the statements that there is no purchase or payment necessary to enter or to win,and that a purchase would not improve the chances of winning. After completion of the entry our callers are offered discounted magazine services as well as various products to accept, if elected.
  After reviewing the contacts and account associated with your information we have concluded the following. On December 3, 2022, you called in to enter our sweepstakes, and were subsequently offered magazines which you elected to receive. After selecting the magazine titles you preferred to receive the billing details were discussed and agreed to, and the transaction was concluded. As of now we cancelled your account and added you into our Do Not Contact database to prevent further correspondence.
  
  Best Regards,
  Quality Manager
  National Magazine Exchange

• Initial Complaint

  Date:02/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid them $77.00 in December and have only received 3 magazines to date, which I never read. I called to cancel my subscription, which they would not allow without paying another $77.00, which I did not seeing any choice except damaging my credit.

  Business Response

  Date: 02/27/2023

  Dear *********************,
  
  The National Magazine Exchange has been sponsoring sweepstakes for over thirty years as a way to promote our consumer subscription service offerings.  The information mailed to our recipients merely welcomes them to telephone us to enter the sweepstakes.  The mailer contains the complete sweepstakes rules, including instructions on how to enter, the date of the drawing, the odds of winning, all eligibility restrictions, and the statements that there is no purchase or payment necessary to enter or to win,and that a purchase would not improve the chances of winning. After completion of the entry our callers are offered discounted magazine services as well as various products to accept, if elected.

  Upon checking your account details it appears you called in to enter our sweepstakes on December 6, 2022. After you completed the entry into the sweepstakes you were then offered a magazine package which you accepted and then provided card details. On February 14, 2023, you called in to our *************************** to inquire about your account and cancel. At that time your account was cancelled and a prorated refund of $66.76 was issued to the card we have on file.
  As of now we have entered your information into our Do Not Contact database to prevent future correspondence. If you need any further information or assistance, feel free to contact us at *************.
  
  Best Regards,
  Quality Manager
  National Magazine Exchange

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail a few days ago saying I have a debt with this company. I have not signed up for a magazine subscription in over a year. This company is trying to charge me for a debt that is not mine.

  Business Response

  Date: 01/30/2023

  Dear ***************,
  
  Thank you for taking the time to escalate your concern to us so we may investigate and take the appropriate steps to resolve. The National Magazine Exchange has been sponsoring sweepstakes for over thirty years as a way to promote our consumer subscription service offerings.  The information mailed to our recipients merely welcomes them to telephone us to enter the sweepstakes.  The mailer contains the complete sweepstakes rules, including instructions on how to enter, the date of the drawing, the odds of winning, all eligibility restrictions, and the statements that there is no purchase or payment necessary to enter or to win, and that a purchase would not improve the chances of winning. After completion of the entry our callers are offered discounted magazine services as well as various products to accept,if elected.

  Our records indicate that you called in to enter our sweepstakes on November 7, 2022. After your entry was completed, you were then offered a magazine package that you subsequently agreed to. After the billing terms were discussed you provided card information, which we were unable to collect any funds from. Due to this we sent your file over to our collections agency.Please not that we nor our partner notify the credit bureaus and this instance doesnt negatively impact you. As of now we have notified the agency to cease collection attempts, we have cancelled your account, and added you to our internal Do Not Contact database. If you should have any further questions or concerns please feel free to contact our *************************** at **************.
  
  Best Regards,
  Quality Manager
  National Magazine Exchange

• Initial Complaint

  Date:01/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail telling me I am entered I an official sweepstakes with NATIONAL MAGAZINE EXCHANGE , I never applied or talked with anyone related to this business and I find it very wrong for them to assign me a winning number if picked in Sept ****. I feel this is a set up/trap by getting me to call the ************** phone number that by doing so it will lock me into some kind of binding one sided contract only agreed and made up by NATIONAL MAGAZINE EXCHANGE or another third party that they have set up this scam to trap consumers into joining a magazine subscription ring that THE CONSUMER was not ever informed, did not have any clue in knowing. By the letter I received in the mail, all its telling me that I have to do is 3 steps: 3-STEPS:1- Call **************. 2- PROVIDE ID # assigned for when drawing occurs on: SEPT. 09, **** at approx. 1 p.m. eastern time.3-Comfirm my Address I find it very strange that they never confirmed my address (which they already have some how) but they never confirmed my address when they were assigning these possible winning serial number out , my number assigned to my name is #******** But now they decided that they need to verify my name and address , this is a tactic so they can properly send unauthorized billing statements to Consumers who never talked with or knew about getting themselves into a hidden contract by or with the Business in relation to National MAGAZINE EXCHANGE.I feel by doing this to the consumer up to now that this business should lose all rights they have to put on OFFICIAL PRIZE COMMUNICATION DRAWINGS, that they should never be able to get addresses freely like they are doing and with trickery and not being 100% TRANSPARENT in explaining truely why they have sent letters out to consumers without consumers having any prior acknowledgement of who, what, when, why, and how this Business can even think this is a fair business exchange contract.

  Business Response

  Date: 01/24/2023

  Dear Mr. Midkiff,
  
  We appreciate your feedback and would like to expand on how our
  business operates. The National Magazine Exchange has been sponsoring
  sweepstakes for over thirty years as a way to promote our consumer subscription
  service offerings.  The information mailed to our recipients merely
  welcomes them to telephone us to enter the sweepstakes.  The mailer
  contains the complete sweepstakes rules, including instructions on how to
  enter, the date of the drawing, the odds of winning, all eligibility
  restrictions, and the statements that there is no purchase or payment necessary
  to enter or to win, and that a purchase would not improve the chances of
  winning. After completion of the entry our callers are offered discounted
  magazine services as well as various products to accept, if elected.
  We show that you entered the sweepstakes but didn’t purchase any
  additional products from us. As of now we have added your information to the Do
  Not Contact database to prevent further correspondence. If you should have any
  further questions or concerns please feel free to reach out to our Customer
  Service department at ***************
  
  Best Regards,
  Quality Manager
  National Magazine Exchange

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was signed up for your magazine via 3rd party and want to cancel my subscription. This is a scam. I was charged $69.68 on 01/03/2023 and after looking into this it seems this is happening to others also. I would like this subscription cancelled as soon as possible.

  Business Response

  Date: 01/16/2023

  Dear ***********,

  Thank you for taking the time to escalate your concern so we may investigate and take the appropriate course of action to resolve. The National Magazine Exchange has been sponsoring sweepstakes for over thirty years as a way to promote our consumer subscription service offerings.  The information mailed to our recipients merely welcomes them to telephone us to enter the sweepstakes.  The mailer contains the complete sweepstakes rules, including instructions on how to enter, the date of the drawing, the odds of winning, all eligibility restrictions, and the statements that there is no purchase or payment necessary to enter or to win, and that a purchase would not improve the chances of winning. After completion of the entry our callers are offered discounted magazine services as well as various products to accept,if elected.

  Our records show that on December 28, 2022 you called in to enter our sweepstakes. After the entry was completed there was a magazine package offered to which you agreed to. While auditing the contacts for your subscription we observed that the Representative you spoke with submitted your agreed upon package and pricing incorrectly causing you to be charged more than what was agreed to. Due to this we have cancelled your magazine order. Upon attempting to issue a credit for the initial charge but then realized the charge was returned from your financial institution. Due to this no refund was issued as we never successfully charged you. We have also added your information to our internal Do Not Contact database to prevent future correspondence.

  If you should have any additional questions or concerns, please feel free to reach out to our *************************** at **************.
  
  Best Regards,
  Quality Manager
  National Magazine Exchange

• Initial Complaint

  Date:12/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/29 I received a "** Magazine" in the mail, I had never ordered the magazine let alone read a ** magazine. I had called the ** customer service and they had informed me that I could not cancel the subscription through them and that a "third party publisher" had been the one who put the subscription together. I was given a phone number for the "National Publishers Exchange" ***************) to cancel the subscription.I called the *** and spoke with a employee named "El" (Employee ID: ****** and asked for my name and zip code. She was able to identify where I lived. I asked to have the magazine subscription cancelled, she informed me that "I have cancelled the subscription". She was unable to provide me a confirmation code, told me that I could not cancel the "*** membership" and would have to speak to another person at "Western Readers Service" ***************) and got a voice mail requesting a "call back number". I left a message and have not heard back. Ultimately I would like to have all of this removed/cancelled because I do not have any interest in this charade. This feels predatory towards people my putting together magazine subscriptions without the consent of the person they are filling the subscription for.I appreciate your time and allowing for me to air my grievance.

  Business Response

  Date: 01/04/2023

  Dear Better Business Bureau, 

  We are writing this response to Complaint Case #********,filed by **************************** We want to ensure that all necessary information is provided to follow up and resolve this complaint. 
  National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

  Your current, and any future complaints regarding this customer, should be directed to Western ****************** Service. You may contact them at ************************************************ ****, ****************************, ************  or by visiting their BBB website at - **************************************************************************************************************************************************.

  We have taken the liberty of canceling the customers subscription to GQ magazine and after the last printed issue is mailed, no additional copies will be sent

  Best Regards, 
  Quality Manager
  National Publishers Exchange

• Initial Complaint

  Date:12/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  He recibido correos para participar en sorteos y no quiero que me molesten no tengo intencin de participar , ni he pedido que quiero hacerlo. Tampoco quiero comprar revistas

  Business Response

  Date: 01/10/2023

  Estimado ***************************,

  El National Magazine Exchange ha estado patrocinando sorteos durante ms de treinta aos como una forma de promover nuestras ofertas de servicios de suscripcin para consumidores. La informacin enviada por correo a nuestros destinatarios simplemente les da la bienvenida para que nos llamen por telfono para participar en el sorteo. El correo contiene las reglas completas del sorteo, incluidas las instrucciones sobre cmo participar, la fecha del sorteo, las probabilidades de ganar, todas las restricciones de elegibilidad y las declaraciones de que no es necesario realizar ninguna compra o pago para participar o ganar, y que un la compra no mejorara las posibilidades de ganar. Despus de completar la entrada, se ofrece a las personas que llaman servicios de revistas con descuento, as como varios productos para aceptar, si as lo eligen.

  A partir ******, 10/01/2023, hemos agregado su informacin a nuestra base de datos No contactar para evitar *****************. Si tiene alguna pregunta o necesita ms ****** no dude en comunicarse con nuestro ************ de ******************* al **************.

  Atentamente,

  Gerente de Calidad Intercambio

   Nacional de Revistas

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have signed up for the prize entry on October 22,2022 but I have not received no magazines or a watch that they was going to send me. The reason I didn't send no money was because I was lied to and on top of that I owe the $283.72 of December 12,2022 when I never gotten nothing. My account number is ****

  Business Response

  Date: 01/10/2023

  Dear *************,
  
  Thank you for taking the time to escalate your concern to us so we may investigate and take the appropriate actions to resolve. The National Magazine Exchange has been sponsoring sweepstakes for over thirty years as a way to promote our consumer subscription service offerings.  The information mailed to our recipients merely welcomes them to telephone us to enter the sweepstakes.  The mailer contains the complete sweepstakes rules, including instructions on how to enter, the date of the drawing, the odds of winning, all eligibility restrictions, and the statements that there is no purchase or payment necessary to enter or to win, and that a purchase would not improve the chances of winning. After completion of the entry our callers are offered discounted magazine services as well as various products to accept,if elected.

  After carefully reviewing the calls associated with your account,we have identified the following. On 10/9/2022 you called in to enter our sweepstakes. After your entry was completed you were then offered a magazine package which you subsequently agreed to. The billing details were discussed and agreed to during the call. During the call you provided a **** which did not allow us to collect any funds, which is the sole reason you never received magazines. We can assure you we are not a scam, and we also dont provide services when not financially compensated.

  As of now we have cancelled your account, informed our collection agency to cease attempts, and have added you to the Do Not Contact database internally. Please feel free to contact our *************************** at ************** should you have additional questions or concerns.
  
  Best Regards,
  Quality Manager
  National Magazine Exchange

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From National magazine Exchange it had a number on there to call said no purchase necessary to enter their sweepstakes I call I give them the number that's on the letter that came.So the lady on the other end of the phone is trying to get me to buy magazine subscriptions I told her I don't want magazine subscriptions she said well we have to go through the process so just pick some so I think I picked like six of them and then there was a little more discussion and we said our goodbyes. 2 months later I receive a phone call from a collections agency trying to collect $288 some odd dollars from me for the magazines magazines I never received anyway. Yes I received no magazines so I don't feel they have the right to send me to a collections agency to try to collect money that I never received anything for and also for it said no purchase necessary so I've received no magazines they've received no money I don't want no magazines and I'm not paying them because it's it's a fraud thank you ***********************

  Business Response

  Date: 01/10/2023

  Dear **************,
  
  Thank you for taking the time to escalate your concern to us so we may investigate and take the appropriate actions to resolve. The National Magazine Exchange has been sponsoring sweepstakes for over thirty years as a way to promote our consumer subscription service offerings.  The information mailed to our recipients merely welcomes them to telephone us to enter the sweepstakes.  The mailer contains the complete sweepstakes rules, including instructions on how to enter, the date of the drawing, the odds of winning, all eligibility restrictions, and the statements that there is no purchase or payment necessary to enter or to win, and that a purchase would not improve the chances of winning. After completion of the entry our callers are offered discounted magazine services as well as various products to accept,if elected.

  After carefully reviewing the calls associated with your account,we have identified the following. On 9/24/2022 you called in to enter our sweepstakes. After your entry was completed you were then offered a magazine package which you subsequently agreed to. The billing details were discussed and agreed to during the call. During the call you provided a MasterCard which did not allow us to collect any funds, which is the sole reason you never received magazines. We can assure you we are not a scam, and we also dont provide services when not financially compensated.

  As of now we have cancelled your account, informed our collection agency to cease attempts, and have added you to the Do Not Contact database internally. Please feel free to contact our *************************** at ************** should you have additional questions or concerns.
  
  Best Regards,
  Quality Manager
  National Magazine Exchange

  Customer Answer

  Date: 01/10/2023

   
  Complaint: 18630392
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************