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Business Profile

Health Products

Nutraition

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Nutraition's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nutraition has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Nutraition

      Clearwater, FL 33760-4022

    • Nutraition

      1777 Abram Ct # 2001 San Leandro, CA 94577-7011

    • Nutraition

      1261 S 820 E STE 210 American Fork, UT 84003-3875

    • Nutraition

      1315 Oak Field Dr 4380 Brandon, FL 33509

    • Nutraition

      37 Madison Ave Hasbrouck Heights, NJ 07604-1311

    Customer Complaints Summary

    • 243 total complaints in the last 3 years.
    • 180 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/18/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I have received 3 packages in the mail which to my knowledge I did not order. I am guessing that my underage Grandson may have clicked on some type of solicitation on my iPhone. It appears that I am on some type of monthly purchase. The sender address is: NUTRAITION UNIT UNIT **** **************************************************************. The 1st item I received is some type of blue tooth device which I have left sealed in its box. I am not sure what the other 2 items are since I have left them in their shipping packages. There is nothing in the 1st package to provide any details for a customer service contact. I have also searched the internet for customer service contact details with no luck in find anything. I will be happy to return the 3 items and am looking for a refund plus the immediate stopping of any future shipments from NUTRAITION.

      Customer Answer

      Date: 11/03/2022

      The company did contact us & did a complete refund for all 3 items we were charged for.  They were actually very responsive once you had made contact with them even though they did not reference the BBB in our communications. 

      We appreciate the support & help that BBB provided!!

      Regards,

      *********************

    • Initial Complaint

      Date:09/23/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I received a package in the mail which to my knowledge I did no order. The sender address is:NUTRAITION UNIT **** ************************************************************ The item I received is some type of blue tooth device. I am watching for a charge to my debit card account. Can you tell me how the charge would be posted as I did not purchase this.Im looking for a refund when and if this posts to my account.Thank you,*******************************

      Business Response

      Date: 09/27/2022

      To Whom It May *************************** you for your letter, we take these matters seriously and have active customer support to handle all of our consumers' concerns.  

      We have investigated ************************ account and found that an order was placed by ****** last 08/19/22 AT 8:06pm EST and 09/13/22 at 1:45am and the terms of the offer were agreed to by the customer.

      However, as a company, we remain completely committed to customer satisfaction. Therefore, we have gone ahead and issued full refund of $39.98 and $49.98. Please allow 7 to 10 business days to reflect on her credit card statement.

      We sincerely apologize for any inconvenience and or misunderstanding. We hope this helps settle her dispute.  

      Sincerely, 
      Customer Support

      Customer Answer

      Date: 10/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      I still do not think this purchase was done by me, but thank you for the refund. I am very curious as to what the product was that was purchased?

      Sincerely,

      *******************************

    • Initial Complaint

      Date:09/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August I received some device, I have no idea what it is. Today I got another one. I did not order this and have no use for it. They did charge me $39.99 last month and I will reject if they try this again!!!!

      Business Response

      Date: 10/11/2022

      To Whom It May *************************** you for your letter, we take these matters seriously and have active customer support to handle all of our consumers' concerns.  
      We have investigated ******************* account and found that an order was placed by ***** last 08/18/22 at 8:55pm EST and 09/12/22 at 2:23am EST and the terms of the offer were agreed to by the customer.  However, we see this customer has never contacted us regarding this issue. The transaction was fully refunded back to the customers account on 09/20/22. It should already reflect in the customers account.

      We sincerely apologize for any inconvenience and or misunderstanding. We hope this helps settle her dispute.  
       
      Sincerely, 
      Customer Support

    • Initial Complaint

      Date:09/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a luggage tag, bluetooth, that I never ordered.I have not found a charge but will keep a look out.I can not find contact info for this shipper

      Business Response

      Date: 09/19/2022

      To Whom It May *************************** you for your letter, we take these matters seriously and have active customer support to handle all of our consumers' concerns.  

      We have investigated ******************* account and found that an order was placed by ***** last 08/17/22 at 4:10pm EST and 09/08/22 at 9:20pm EST and the terms of the offer were agreed to by the customer.

      We have no record of this customer trying to contact us regarding this issue. However, as a company, we remain completely committed to customer satisfaction. Therefore, we have gone ahead and issued full refund of $39.98 and $49.98. Please allow 7 to 10 business days to reflect on her credit card statement.

      We sincerely apologize for any inconvenience and or misunderstanding. We hope this helps settle her dispute.  

      Sincerely, 
      Customer Support

    • Initial Complaint

      Date:09/08/2022

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/06/2022, Shopaffair" aka "Nutraition" of ***********, ** (a scam storefront), sent ** two unsolicited items via ***** a cheap flashlight and a bluetooth GPS tracking/missing item locator. They somehow obtained our debit information and made two unauthorized charges in the amount of $19.99 and $49.98. Many people are complaining of these practices by this company.

      Business Response

      Date: 09/27/2022

      To Whom It May *************************** you for your letter, we take these matters seriously and have active customer support to handle all of our consumers' concerns.  

      We have investigated ***************************** account and found that an order was placed by ***** last 09/01/22 at 8:17pm EST and the terms of the offer were agreed to by the customer.

      We have no record of this customer trying to contact us regarding this issue. However, as a company, we remain completely committed to customer satisfaction. Therefore, we have gone ahead and issued a full refund of $69.97. Please allow 7 to 10 business days to reflect on his credit card statement.

      We sincerely apologize for any inconvenience and or misunderstanding. We hope this helps settle her dispute.  

      Sincerely, 
      Customer Support

      Customer Answer

      Date: 10/03/2022

       
      Complaint: 17936073

      I am rejecting this response because your claim that *************************** placed an order is false. Nutraition of *********** has multiple identical fraud complaints against it with the BBB et *********************************** payment information was fraudulently used by Nutraition to send an unsolicited order for random items. I would like to see a receipt from the site where the purchase was made, and for Nutraition to cease and desist from a) falsely claiming that complainant placed any order(s) in the aforementioned amount absent proof of said claim; and (b) immediately cease and desist from using or attempting to use complainant ******************************* ACH, debit, credit, or address information for any and all purposes, permanently.

      Sincerely,

      *******************************

      Business Response

      Date: 10/07/2022

      To Whom It May ****************** are sorry for any confusion. While we do seem to have this customer in common, we are not ********************** and want to be immediately disassociated from that business. There apparently is an incorrect link to our business somewhere directing customers to us. We have refunded the purchase associated with ******************** if there was malpractice performed. We do collect transactional data at time of purchase and do not mind sharing it. However, due to our strict compliance with PCI standards, ******************** solely is welcome to request the purchase details through our customer service.

      Sincerely,
      Customer Support

    • Initial Complaint

      Date:09/08/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company offered a Dyson vacuum cleaner for two dollars stating that there is an overstock at ******** Instead they sent me a little finger thermometer and not the product that was stated in the advertisement. They charged me $49.98. See the supporting documents and how can I go about Securing a refund. Thank you, *********************

    • Initial Complaint

      Date:09/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The following complaint has been closed: 17857392.Resolution: merchant claims that they refunded $ ****** twice, but only one refund in the amount of $ ****** is showing on credit card. I called the bank they confirmed that only 1x $ ****** has been refunded.The bank was not able to find refund with transaction codes provided:DATE: 06/21/22 AMOUNT: $****** TRANSACTION ID: ********** DATE: 06/21/22 AMOUNT: $****** TRANSACTION ID: ********** Again only one refund is posting.

      Business Response

      Date: 09/07/2022

      To Whom It May ********************** know that we have tried to locate ******************************* account with the information provided. However, no results were found in our customer management system. It appears this charge came from a different company. Also, the prices posted ($119.00) does that match any of our offers.  

      We would recommend ****** to get in contact with her financial institution for assistance related to the transaction processed on her account.

      Sincerely, 
      Customer Support

    • Initial Complaint

      Date:08/31/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nutraition has been sending me products over the last couple of months. I can't find where to stop something I didn't order and I can't find out how to stop them

      Business Response

      Date: 09/27/2022

      To Whom It May ********************* is no record of this customer was found in our customer management system. It appears that the transaction may have come from a different company.

      We would recommend ***** to get in contact with her financial institution for assistance related to the transaction processed on her account.

      Sincerely, 
      Customer Support

    • Initial Complaint

      Date:08/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aug 25th said I ordered was shipped on the 27th. I didn't order this pulse oximeter it just showed up. I didn't get charged for it yet. I don't know the business and would like to know how they got my info to send it. I looked up Nutraition and found I'm not the only one they have done this to.Order#**F7131549 Tracking#**********************. I hope this gets settled and I don't get charged. Thank You ***************************

      Business Response

      Date: 09/21/2022

      To Whom It May *************************** you for your letter, we take these matters seriously and have active customer support to handle all of our consumers' concerns.
       
      We have investigated ******************************* account and found that an order was placed by ******* on 08/25/22 at 1:25pm EST and the terms of the offer were agreed to by the customer. 
       
      The full amount of $39.98 was refunded to the customer when she contacted customer support on 08/25/22. This should already appear on customer's account. We also found ******* placed another order on 09/17/22 at 2:01am EST. However, as a company, we remain completely committed to customer satisfaction. Therefore, we will issue a full refund for this order ($49.98). Please allow 7 to 10 business days to reflect on her statement.
       
      We sincerely apologize for any inconvenience and or misunderstanding. We hope this helps settle her dispute.
       
      Sincerely,
      Customer Support

    • Initial Complaint

      Date:08/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an iPad pro which the company stated that I had won I only had to pay $19.98 shipping! I was charged $38.98 plus another charge for $1.95. I received a smart watch which doesn't even work!! I want my money back but there was no purchase order and the email is not valid. This came from nutraition this company was not on the survey I took, I believe the survey was from Amazon bit now I know it wasn't!! I want my money back and hopefully do not get charged anything else.

      Business Response

      Date: 09/19/2022

      To Whom It May *************************** you for your letter, we take these matters seriously and have active customer support to handle all of our consumers' concerns.  

      We have investigated ************************* account and found that an order was placed by ****** last 08/17/22 at 7:38pm EST and the terms of the offer were agreed to by the customer.

      We have no record of this customer trying to contact us regarding this issue. However, as a company, we remain completely committed to customer satisfaction. Therefore, we have gone ahead and issued a full refund of $39.98. Please allow 7 to 10 business days to reflect on her credit card statement.

      We sincerely apologize for any inconvenience and or misunderstanding. We hope this helps settle her dispute.  

      Sincerely, 
      Customer Support

    Nutraition is NOT a BBB Accredited Business.

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