Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled at UMA in April of 2024, I was looking to further my education. After speaking with consultants at UMA I thought it would be a great opportunity to attend. Shortly after that I noticed inconsistencys in what they initially stated. It was apparent that they were targeting people who had GED and scam students out of their financial aid money. Refusing to release students financial aid- holding on to students money. We can not purchase any books for our courses- we can only read digital books-if you are doing an assignment you have to keep flipping to anther screen to read book chapters. I withdrew last Monday- I was fed up with them. Instructors on not live but on previously recorded video. I was told by 4/5 different employees of UMA that it will take 3 days, 30 days, ********************** from school. Which I found was inaccurate, that it takes 3 days unless you change your mind. Now on the 14 th of April they sent Pell ***** their portion of the money back- but is trying to hold my portion for ***** days. And lets not forget they received their portion. I would like for them to send me my money so I will not have to deal with anymore. This school put their phones on to away they can screen calls and not answer.

  Business Response

  Date: 04/24/2025

  Dear Ms. ************************************ acknowledges the concerns you raised with the Better Business Bureau on April 17, 2025, regarding your withdrawal request and return of financial aid funds.
  
  We sincerely apologize for any inconvenience or unclear communication about the processing of your voluntary withdrawal from the Health Sciences Medical Administrative Assistant associate of science program.
  
  Our records indicate that you called our ***************** on April 7, 2025,to request withdrawal. You were informed that it would take three business days.
  
  On April 8, 2025, you contacted our UMA Student Finance team for an update and were informed that the withdrawal process was underway. You inquired about the return of Title IV funds, and you were advised that this process takes ***** days.
  
  On April 11, 2025, you received an official notice via email confirming your withdrawal.
  
  On April 21, 2025, Student Finance Leadership requested an expedited return of your Title IV funding, which was completed the same day.
  
  Please reach out to our Student Finance team at ************ with any questions.This team will be happy to assist you.
  
  Additionally, we welcome all interested students to seek enrollment in our programs. Our resources are primarily digital to complement our online classroom setting. For students who prefer hard copies, we do offer purchase options for resources available in hard copy form.
  
  If you have any further questions or need, please email ***************************************************************************************************************.
  
  Sincerely, 
   
  UMA Student Affairs 
  
  

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent a whole week and a half getting the necessary documents and loans to attend this school on my first day of school this school dismissed me after I took out the student loan and nobody contacted me or emailed me about anything I still dont know why on the first day they dismissed me with no reasoning they should tell people that before the state pays them money they waited good to that student loan was approved

  Business Response

  Date: 04/02/2025

  Dear Ms. ************************************ acknowledges the concerns you raised with the Better Business Bureau on March 25, 2025, regarding financial aid setup and enrollment status.
  
  We sincerely apologize for any inconvenience or confusion caused by our communication.
  
  As of now, you are not enrolled at UMA. Although your anticipated start date was March *******, a cancellation email was sent on the same day.
  
  Regrettably, you did not meet the eligibility requirements to continue your enrollment. On March 30, 2025, we sent an additional email providing access to important information related to the background check you authorized UMA to obtain, and how this affected your enrollment.
  
  The financial aid setup was not completed, no loans were approved, and UMA did not receive funding for you and did not charge you any tuition fees.
  
  For any questions regarding the background check or your financial aid status, please contact our Student Finance team at ************.
  
  If you have any further questions or need assistance, please email ***************************************************************************************************************.
  
  Sincerely, 
   
  UMA Student Affairs 

• Initial Complaint

  Date:12/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attending UMA since April 2024, each time it is time to disperse financial aid its an hassle. I am being targeted because I have filed multiple complaints against UMA. I have been waiting since November 12, 2024 for my financial aid to be dispersed, today is December 17, 2024. I have had 4 different financial advisors, every time I call, I am being told something different. When I first started tuition was paid out within 5 days : 05/28/2024TuitionAuto-Bill$6,887.50$6,887.50 05/29/2024Direct Subsidized Loan *******FA 104185($1,732.00)$5,155.50 05/29/2024Direct Unsubsidized Loan *******FA 104193($1,220.00)$3,935.50 05/29/2024Direct Unsubsidized Loan *******FA 104193($1,749.00)$2,186.50 05/29/2024Pell ***** *******FA 104203($3,698.00)-$1,511.50 06/04/2024Stipend - PELL *******BM-6/4/2024(-$1,511.50)07/28/2024TuitionAuto-Bill$6,412.50$6,412.50 07/30/2024Direct Unsubsidized Loan *******FA 104915($1,220.00)$5,192.50 07/30/2024Direct Unsubsidized Loan *******FA 104915($1,749.00)$3,443.50 07/30/2024Direct Subsidized Loan *******FA 104925($1,732.00)$1,711.50 08/20/2024Pell ***** *******FA 105102($3,698.00)-$1,986.50 08/22/2024Stipend - PELL *******BM-8/22/2024(-$1,986.50)$0.00 Each time it takes longer and longer to receive funds.I regret going to this school and I just want my financial funds released to me.

  Business Response

  Date: 12/27/2024

  Dear Ms. ************************************ received the concerns you submitted to the Better Business Bureau on 12/17/24 regarding a financial aid stipend.
  
  We apologize for any delays with the processing of your additional loan funds request. There was a hold in place from a previous loan lender.
  
  Our Student Finance worked with you to get a letter from that lender for us to remove the hold. Your letter was received on 11/26/24.The hold was removed on 12/2/24, and your additional loan funds request was submitted for review by our ***************** team on 12/10/24.
  
  Following approval, a credit balance was posted on 12/17/24. Funds were then transferred to *********** with an anticipated availability in your account on 12/23/24. 
  
  Please reach out to our Student Finance team with any questions at ************.
  
  If you have any further questions or needs, please email ***************************************************************************************************************.
  Sincerely, 
   
  UMA Student Affairs 

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started at ultimate medical academy on 10/21/2024 and i was 2 weeks into my 1st course and then went to go and do my work the next day and it was saying error. It wasn't letting me login at all. I couldn't figure out why. And then about 6 hours later I get an email from my advisor saying that all the previous questions I asked him in my very 1st email to him he couldn't answer because he just seen I was kicked out/withdrawn from the program and he didn't know why. He said well we're your grades bad?! Were you not logging in enough? I had a 99.9% in the class and logged in every single day, never missed a day! Then I thought to myself wow I just handed in a disability accommodation yesterday and then all of a sudden I'm kicked out the next day without a warning or without informing me? To me this seemed like discrimination against my disability! So I emailed every single person that I knew of at UMA and told them I was going to report them for discrimination in accordance to the disability law if i wasnt re-enrolled cuz what they did was against the law. Not even 20 min later I get a call and an email from someone else who I never spoken to saying they wanted to get me back enrolled right away at the next start date. So I said okay sounds good. Then so I started again on Nov. 4th and then Nov. 5th I get a call from financial aid saying I'm getting close to pell ***** amount and only thing they can offer me is a loan through UMA but I would have to pay $500 a month! But they understand if I just want to unenroll and he just kept pushing me to un-enroll! I said dude I make $800 a month and support 3 children! and recieve ********** financial aid and you know I'm the lowest income bracket possible and u guys r offering me to pay $500 a month! If I could afford that why would I need financial aid! UMA JUST WANTED ME OUT THATS ALL! I WILL BE REPORTING UMA AND GOING VIRAL WITH MY STORY! thanks to them I was in tears n my mental health back down the drain!

  Business Response

  Date: 11/15/2024

  Dear Ms. ************************************* acknowledges the concerns you submitted to the Better Business Bureau on 11/5/24 regarding the cancellation of your program.
  
  We apologize for any inconvenience or unclear communication regarding the cancellation of your enrollment in the Medical Billing and Coding Associate of Science program,which was scheduled to start on October 21, 2024. The cancellation was due to insufficient financial planning for your program of study.
  
  Our Student Finance team reviewed your student record to best understand your finance options.
  
  Since you have reached the lifetime limit for the Pell ****** you are no longer eligible for this funding. Additionally, the *************** of Education requires you to submit additional documentation to determine your eligibility for federal student aid. Our team is happy to discuss this further and explain in detail what occurred and what would be needed if you are interested in returning.
  
  Please reach out to our Student Finance team with any questions at ************.
  
  If you have any further questions or needs, please email ***************************************************************************************************************.
  
  Sincerely, 
   
  UMA Student Affairs 

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22515688
  
  I am rejecting this response because: I started a second time on November 4, 2024 and turned in a letter from doctor stating that I was okay to receive financial aid and gave them my doctor information to send a paper for him to fill out. They gave my doctor less than 24 hours to fill out and fax a paper back. Of course no doctor can do that! Then they cancelled me the next day! Why should I have to start over again a 3rd time and do week one a third time when u guys are the ones who keep canceling me?! And I had financial aid set up already. I know I don't receive the pell ***** but I still can receive student loans. For as much as u guys charge and say to care about your students and their careers u sure didn't care about mine when I had a massive panic attack and ended up in the hospital because u guys made promises the second time I was enrolled and then didn't fall through with them. School is all I have thats good for me in my life right now. I'm trying to show my children to finish college but how can I do that if you guys keep doing this to me? I just want to be in school and finish my degree for my kids and myself. I've had a rough past 15 years of my life and lots of trauma and school is what helps me through that. So how can u guys make this better for me?! What can u guarantee?! 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 11/26/2024

  Dear Ms. ***************** appreciate your follow-up, and regret any unease experienced following the cancellation of your second attempt at enrollment in the Medical Billing and Coding Associate of Science program. You were scheduled for another start on November 4, 2024.This cancellation was also due to insufficient financial planning for your program of study.
  
  There is additional documentation that the *************** of Education requires you to submit to determine your eligibility for federal student loans.
  
  Please reach out to our Student Finance team with any questions at ************.
  
  If you have any further questions or needs, please email ***************************************************************************************************************.
  
  Sincerely, 
   
  UMA Student Affairs 

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22515688
  
  I am rejecting this response because: I did another entire week of classes starting Nov 4th 2024 then u guys ripped me out of class again! And yes u needed my doctor to fill something out, and I gave the financial **** my doctors name and fax number and then the next morning I was withdrawn for that second time! I emailed my doctor that night before and told him to be on the lookout for it from you guys and it was never sent! I was just withdrawn not even 24 hours after talking with financial aid after they told me I wouldn't be withdrawn again because I had talked to them and they were going to send my doctor the papers to fill out. So how in the world is that even my fault that you guys can't do your job? You guys have caused me so much mental distress and crushed my goals and dreams and showed my kids that colleges can't be trusted. This is absolutely ridiculous that you guys have ruined my mental health cuz then after being withdrawn the 2nd time, u guys then call me the next day and said u wanted to get me signed up to start over again once again! So you guys wanted me to start over again with the same class for a third time? That's absolutely ridiculous. Makes me think it's all cuz of my simple disability on why u guys keep taking me out of class and then starting again. Because this all seemed to start happening the next day after I turned a letter in from my other doctor indicating an accomodation that I would need. I had no problems until I handed that in!
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is an issue with the school and posting the funds to the account. I have asked for an update on my aid, what is needed what is missing, and they do not answer.I have been depending on these funds for the cost of repairing my computer, and they constantly call about work but will not give solid answers. I have called the student loan companies, but they are referring me to school. The agents are rude, ghetto and do not care to help me at all. I need my money, and every time its time for financial aid it shouldn't have to be this hard.

  Business Response

  Date: 09/05/2024

  Dear Ms. ********** *****,
  
  Ultimate Medical Academy received the concerns you submitted to the Better Business Bureau on 8/28/24 about communication from our Student Finance team.
  
  We regret that you did not previously receive the insight you were seeking. On 8/29/24, our Student Finance team spoke with you on the phone and was able to advise on when to expect your stipend request. A disbursement should be sent to *********** on 9/6/24, and it will be deposited into your account within one to three business days.
  
  Our Student Finance team is glad to provide guidance and support at ************.
  
  If you have any further questions or needs, please email ***************************************************************************************************************.
  
  Sincerely, 
   
  UMA Student Affairs 

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22208719
  
  I am rejecting this response because: i have been calling all week and cant speak to anyone. i was told the 4th & 5th here it is the 6th i still cant speak to anyone i got an email yesterday emailed right back and nothing. 
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 09/15/2024

  Dear Ms. ********** *****,
  
  Ultimate Medical Academy received the response you submitted to the Better Business Bureau on 9/6/24 about communication from our Student Finance team.
  
  A representative from our Student Finance team called you on Saturday, 9/7/24. However, you did not answer. Your disbursement was sent to *********** on Friday, 9/6/24. Our Student Finance team is available to answer any questions at ************.
  
  If you have any further questions or needs, please email ***************************************************************************************************************.
  
  Sincerely, 
   
  UMA Student Affairs 

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a schlorship from the ******************* for $5,000/ semester for career training. I applied to Ultimate Medical Academy and was approved to enroll. I received additional funds from **** of education, covering a majority of my tuition for the first semester. My personal portion to pay every month was $550.93 with the first payment due on 11/05/24. I signed my promissory note and informed Careersource of the additional funds. Careersource notified Ultimate Medical Academy that they would be sending a check on my behalf and I was able to start my first week of classes on 8/12. Once I started classes, the financial aid department started calling me several times a day, every day demanding a "good faith" payment be paid now. I advised them that I did not agree to make a "ggod faith" payment nor was I informed that I needed to make a good faith pyment prior to enrolling. None of my financial aid documemts that I signed mentions a good faith pyment and the school was already going to receive more than half of my tuition through scholarships and loans. I signed my documents agreeing to my first payment to be made on 11/05/24. When I told financial aid I would be stricking to my payment schedule as outlined through FAFSA and not make a good faith payment, they dropped me from my classes and deactivated my course. I have attaced all of my fiancial documents that were signed and a copy of my scholarship from careersource.

  Business Response

  Date: 08/28/2024

  Dear ****************,
  
  Ultimate Medical Academy received your request from the Better Business Bureau for no further contact from our school on 8/19/24. You also advised on some financial aid concerns.
  
  Per your request, your phone numbers have been placed on our internal Do Not Call list. You should not receive any further communication from UMA unless you initiate a new request for information online or contact UMA via phone.
  
  In review of your financial aid, you had been close to reaching your aggregate limits for student loans and the Pell ***** when establishing your initial aid with UMA. This caused a balance that was not covered. UMA did receive notice regarding a Career Source voucher. However, we did not receive a check to apply toward tuition costs.
  
  Ultimately,your enrollment was cancelled when eligibility requirements were not being met.You have no financial obligations to our school.
  
  Please contact Student Affairs at *************************************************************** with any further questions or needs.
  
  Sincerely, 
   
  UMA Student Affairs 

• Initial Complaint

  Date:07/30/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They cold called me and I couldn't get the girl off the phone. I was some what interested but she was pushy and fast.Now she won't stop calling and they are acting like I've already signed up.I've replied to her text right away that I am no longer interested and left her the same in voice mail.

  Business Response

  Date: 08/09/2024

  Dear **************,
  
  Ultimate Medical Academy received your request from the Better Business Bureau for no further contact from our school on 7/30/24.
  
  We apologize for any undesired outreach. Your phone numbers have been placed on our internal Do Not Call list. You should not receive any further communication from UMA unless you initiate a new request for information online or contact UMA via phone.
  
  Additionally,your pending enrollment has been cancelled.
  
  Please contact Student Affairs at *************************************************************** with any further questions or needs.
  
  Sincerely, 
   
  UMA Student Affairs 

  Customer Answer

  Date: 08/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unfairly withdrawn from school while attempting to complete my last course. I have then been denied reentry to complete my last course. I have spent 2 years completing my program only to be denied access to finish my program.

  Business Response

  Date: 07/26/2024

  Dear Ms. *************** 7/17/24, Ultimate Medical Academy received your concerns submitted to the Better Business Bureau regarding your re-entry options with our school. We are sorry that you are not happy.
  
  You were withdrawn from UMA on 2/17/24 for not completing documentation your externship site required you to complete. At the time, UMA staff offered to help guide you through completion of the documentation, but you declined this support. The externship was your very last course to take to complete the Pharmacy Technician Associate of Science program.
  
  We welcome you to contact the UMA Re-entry team at ************ to discuss completing your program.
  
  Please contact Student Affairs at *************************************************************** with any further questions or needs.
  
  Sincerely, 
   
  UMA Student Affairs 

  Customer Answer

  Date: 07/29/2024

   
  Complaint: 22004417
  
  I am rejecting this response because:
  That is a lie! I never had an externship site. One was NEVER set up! I did everything on my end for the externship, the externship coordinator never put me with any pharmacy!

  
  Sincerely,
  
  ***************

  Business Response

  Date: 08/01/2024

  Dear Ms. *************** appreciate this feedback. We understand that you are currently working with our Re-entry Team to establish a date to return to complete your UMA program.
  
  As part of the process for establishing an externship pharmacy site, we will guide you through completion of required documentation. This will include, but is not limited to, the Rules,Regulations and Releases, and the ***** Certificate of Completion.
  
  Please contact Student Affairs at *************************************************************** with any further questions or needs.
  
  Sincerely, 
   
  UMA Student Affairs 

• Initial Complaint

  Date:06/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a student at UMA for this first semester. I have had nothing but hassle and lies. They called me multiple times statement of educational purpose to be turned in, and it was turned in on April 30th. When I started with UMA they called me 50 times every day about financial aid documents that I rushed went and got verified notarized and returned. I was then no longer called. I put in for a refund due to financial issues that I was having and was set. May 6th , I called and got told different information about the statement of education.Once disbursement time came, I was given a date of June 20th. On the 20th I spoke with *************** who was very rude and did not want to help. ****** hung up on June 25th and she hung up. I called and spoke with and was told that there was a wait of 2 weeks to 3 weeks for disbursement which did not match what I was told, but I let it go. I called again around June 21, June 25th, ****** gave a total turn around time of 2 weeks , and stated that it was the complete time.***** is saying I wont get it until Tuesday July 9 is a scheduled date , nothing before that and she's stated and additional 1-3 business days from that before I will see anything.

  Business Response

  Date: 07/04/2024

  Dear ************************ *****,
  
  Ultimate Medical Academy received your request from the Better Business Bureau on 6/28/24 for UMA to contact you regarding a financial aid disbursement.
  
  Our Student Finance team connected with you on 7/1/24. During the call we were able to answer your questions and address your concerns.
  
  
  We confirmed that you are receiving financial aid funding on time and with no delays. We clarified your disbursement dates and explained that any disbursement dates listed in your portal, and the notification letter, are estimated.
  
  Your funds were paid out on 6/27/24. This is the earliest possible date for pay out. A stipend will be released on 7/9/24.
  
  If you have any further questions or needs, please email ***************************************************************.
  
  Sincerely, 
   
  UMA Student Affairs 

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21915242
  
  I am rejecting this response because: I did not get any refund or any answers to anything. im not locked out of the portal abd cant do any work. 

   

  
  Sincerely,
  
  ************************************

  Business Response

  Date: 07/18/2024

  Dear ************************ *****,
  
  Ultimate Medical Academy appreciates the opportunity to respond to your further inquiry. As such, a leader on our Student Finance team called and spoke with you on 7/17/24. It was agreed that there are some corrections necessary for your 24/25 FAFSA for next steps to occur. Our Student Finance team is glad to provide you with guidance and support at ************.
  
  If you have any further questions or needs, please email ***************************************************************.
  
  Sincerely, 
   
  UMA Student Affairs 

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I constantly keep asking for them to send my cost of attendance to my current school and they refuse and they are holding my financial aid because I dont want to attend their college anymore.

  Business Response

  Date: 07/04/2024

  Dear ****************,
  
  Ultimate Medical Academy received your request from the Better Business Bureau on 6/24/24 for UMA to send your cost of attendance to another school.
  
  On 6/25/24, our Student Finance team had a phone call with you to discuss the need. We explained that completion of a FERPA disclosure form would be necessary to authorize us to send UMA tuition costs and financial aid information directly to another school. You agreed to completing this form and advised that you would return it as soon as possible.
  
  Once we have a completed FERPA disclosure form on record, we can provide your new school with the information requested.
  
  If you have any further questions or needs, please email ***************************************************************.
  
  Sincerely, 
   
  UMA Student Affairs 

  Customer Answer

  Date: 07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************