Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unenrolled on August 29, 2022. I still get calls every day from UMA. Each time I speak to them they ask why I decided to unenroll, when I tell them they say they will put it in their notes and I should stop receiving calls but that hasnt happened. Ive blocked the number but it doesnt work since its somebody different calling you every time. Very annoying.

  Business Response

  Date: 09/15/2022

  In response to Complaint ID ********, the complainant has been placed on a Do Not Call status with our school. She should receive no further contact by phone. If there is any concern with this status, she may email UMA Student Affairs at ****************************************************************

  Customer Answer

  Date: 09/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I'm a student at Uma and I have noticed some weird activity with my financial aid I have called the school and when speaking to financial aid services I spoke with someone who was rude just told me I didn't know what I was talking about or they didn't know what I was talking about and all I needed was some answers to the few questions about my financial aid I was supposed to have two diversements on August 1st and August the 2nd each of my award letters that was sent to the school were $2,384 after a fee was taken out which I am fine with the amounts were 2360 I have already received one diversement from them of $200 so my account is up to date and I owe them nothing but I'm only getting $1,180 of the $2,360 that was awarded to Uma School that is leaving a $1,180 unaccounted for I don't get where the other half of the financial aid is or where it's going so when I called again to figure out if they would explain to me where the money was going and how I was not seeing the $1,180 they tell me they don't know what I'm talking about though it is on my school's ledger under the financial aid and I don't know what I'm talking about so I need this fixed I am struggling as it is when I enrolled into you ma we were under the understanding of getting my billing and medical coding and that I would have to quit work in order to do this because I cannot do it plus school too and that my financial aid would help me as far as my rents my lights food and attic and I didn't even get my first diversement that was sent out supposedly in May I can't find out anything about it so I never received that money and then I know my account is up to date and I owe nothing to the school because I've done got one diversement last week for $200 so I get the second diversement of $2,384 without the fee which which would leave $2,384 and they're only saying then I'm getting 1,180 so where's the other $1,180 at and where is it going cuz it's not coming to me that's what I'm trying to figure out

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 5, 2022/08/16) */
  Dear Ms. ******,
  
  Ultimate Medical Academy ("UMA") received your concerns from the Better Business Bureau ("BBB") on 8/10/22 about a financial aid disbursement. We take all student issues very seriously and appreciate the opportunity to respond.
  
  We know how important your financial matters are as a student and we regret to hear about any lack of, or confusing communication you received from UMA about your funding to cover school costs.
  
  A UMA Student Finance Advisor did try to reach you by phone on 8/12/22 to provide support and to answer any questions about your student account. We have not yet heard back from you and welcome your outreach.
  
  Also, by now you should have seen the stipend amount you anticipated in your Bank Mobile account. It was disbursed on 8/11/22. Please reach out to UMA Student Finance team at XXX-XXX-XXXX with any issues.
  
  If you have any further concerns, email **************@ultimatemedical.edu.
  
  Sincerely,
  
  UMA Student Affairs

• Initial Complaint

  Date:08/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to ultimate medical academy for my associates in health administration the whole year of last year is whe the problem arised I get a laptop that stopped working for me and had to work off my phone they refused to send another one saying because my financial aid need to be updated amend my taxes I asked for financial assistance a stipend multiple times and they said as soon as my financial aid updates I can utilize my stipend and get the laptop I have graduated and was told that this letter of late disbursement would be funded to me I asked over and over and they assured me I would receive it on 8/4. Manager from financial awareness said oh that went to your tuition then have the audacity to send me another form saying that my financial aid is partially approved just trying to get more and more money out of me. He the financial Mgr that he will listen to the conversations between i and rep that said I will receive my late disbursement on the first of august and he look at it and seen I should have received it on 8/4 how would he have seen all of that to now being told oh we use it toward your tuition but my financial aid was approved. I have been working so hard to get this to happen to me so unfair. I will take every matter I can to get this resolved please help
  

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 5, 2022/08/18) */
  Dear Ms. ****,
  
  Ultimate Medical Academy ("UMA") received your concerns from the Better Business Bureau ("BBB") on 8/10/22 about an additional loan fund request and a stipend you anticipated receiving on 8/4/22. You also asked for contact from the school regarding this matter. We take all student issues very seriously and appreciate the opportunity to respond.
  
  On 8/12/22 and 8/15/22, a UMA Student Finance Advisor attempted to reach you by phone to review your student account and answer questions regarding your additional loan fund request. UMA will continue to reach out to you to discuss, but please feel free to call the UMA Student Finance team at XXX-XXX-XXXX to further discuss the status of your request.
  
  If you have any questions, email **************@ultimatemedical.edu.
  
  Sincerely,
  
  UMA Student Affairs
  
  
  Consumer Response /* (3000, 7, 2022/08/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Spoke with a rep from financial awareness and he says that because now I graduated that the money that I was going to receive and 3 different reps said I would by 8/4 said it will all go to Ima this should have been told to me and not after the I've waited this whole semester and he said I never requested for a stipend in which I did and someone deleted my request I'm sure because I asked numerous of times for another laptop the one they gave me completely went out, my student advisor sent me over to financial aid in regards and they said they never received my request. Had me to amend my taxes in which I owe irs $4,000. And uma is refusing Lu to compensate me. And being told by 3 reps that I would received aid but never did. How is this fair? He said Miss **** you won't be receiving anything from us, I'm really hurt how they've done me. I really would like actions to be taken against them. I have also reached out to ceo of UMA but no response.
  
  
  Business Response /* (4000, 9, 2022/08/26) */
  Dear Ms. ****,
  
  Ultimate Medical Academy ("UMA") received your further concerns from the Better Business Bureau ("BBB") on 8/23/22 about an additional loan fund request and a stipend you anticipated receiving on 8/4/22. We take all student issues very seriously and appreciate the opportunity to respond.
  
  We apologize if any information was not clear about the additional loan fund request you were working to submit after you had finished your UMA program on 6/16/22.
  
  As of 8/15/22, our Student Finance Team was attempting to reach you by phone. You had not completed the additional loan fund request process. There was conflicting information on your application.
  
  If there were any additional loan funds that could be approved, these amounts could only be applied to any remaining charges on your student account. There was no longer potential for you to receive a stipend check after you completed your UMA program.
  
  Please feel free to reach out to UMA Student Finance team at XXX-XXX-XXXX if you wish to further discuss.
  
  If you have any other questions, email **************@ultimatemedical.edu.
  
  Sincerely,
  
  UMA Student Affairs

• Initial Complaint

  Date:08/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested information about online classes and I am no longer interested but they won't stop calling my phone. The call from different numbers. I would like them to stop calling me or stop them from sending any emails.
  

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/07) */
  Dear Ms. *****,
  
  Ultimate Medical Academy ("UMA") received your concerns from the Better Business Bureau ("BBB") on 8/3/22 regarding excessive contact and a request for no further outreach from our school. We take all concerns very seriously and appreciate the opportunity to respond.
  
  Our records show that calls were made to you by our Admissions team on 8/3/22. We apologize for any undesired outreach.
  
  Your phone number has been placed on our internal Do Not Call list and your email address has been unsubscribed. You should not receive any further communication from UMA unless you initiate a new request for information online or contact UMA via phone.
  
  If you have any questions, please email **************@ultimatemedical.edu.
  
  Sincerely,
  
  UMA Student Affairs

• Initial Complaint

  Date:07/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended and graduated Ultimate Medical Academy, I obtained my Medical Assistant Certificate. I only went to UMA because I was told that they will help you find a job in that field. I told them I wanted to work with seniors at a nursing home or hospital. They found me a job at LensCrafters as a sales associate and told me that due to not having experience I would need to stay there a year to get the experience. This all happened in 2015 and it's now 2022 and I still work in optical. I was get outrageous amounts of calls over the years regarding my balance with them and don't feel it's right they made these promises and is not holding up their end of the bargain but I'm expected to do so. Something needs to be done!

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/07) */
  Dear Ms. *****,
  
  Ultimate Medical Academy ("UMA") received your concerns from the Better Business Bureau ("BBB") on 8/3/22 regarding employment options following completion of your UMA program. We take all concerns very seriously and appreciate the opportunity to address your matter.
  
  Our records show that you attended UMA from 8/25/14 to 7/18/15 and graduated from the Medical Administrative Assistant diploma program.
  
  UMA does not guarantee employment following program completion. Our Career Services team provides job search assistance, and they are available throughout your career to provide support at XXX-XXX-XXXX.
  
  Payment for your loans will be due to your lender. You may always contact the UMA Student Finance team at XXX-XXX-XXXX if you need any help getting in touch with your lender regarding your loans.
  
  If you have any questions, please contact us at **************@ultimatemedical.edu.
  
  Sincerely,
  
  UMA Student Affairs