Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never was their customer and don't know how they got my cell phone number. But they are harassing me with calls and text messages... I already told that I'm not interested in their services, but they keep calling multiple times a day and texting me. I already blocked multiple their phone numbers, but they keep calling from different phone numbers.

  Business Response

  Date: 02/10/2023

  Dear ***********************************, 
  
  Ultimate Medical Academy (UMA) received the inquiry submitted to the Better Business Bureau (BBB) on 2/7/23 with your request for no further contact from our school. We take all concerns very seriously and appreciate the opportunity to respond.   
  
  Ultimate Medical Academy apologizes for any undesired outreach. We received your information via an online form used to request information about our educational programs.
  
  Per your request for no further contact from UMA, your phone number has been placed on our internal Do Not Call list and your email address has been unsubscribed. You should not receive any further communication from UMA unless a new request for information is requested online or you contact UMA by phone.
  
  Sincerely, 
   
  UMA Student Affairs 

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I showed interest in the program later found out that its not accredited where I live and employer will not accept the diploma. Contacted UMA the next day and express that I wanted to withdraw my application and was told that I ticket was put in but I continually receiving calls and emails about starting my first day. So, I contacted them again and requested my application be withdrawn and that I get a confirmation stating that it had been withdrawn but it hasnt happened. How can it be hard to withdraw an application but not to put it threw? Its pure harassment and I want the emails and phone calls to stop.

  Business Response

  Date: 02/06/2023

  Dear Ms. *******, 
  
  Ultimate Medical Academy (UMA) received your inquiry to the Better Business Bureau (BBB) on 1/30/23 regarding your request to cancel enrollment and for no further contact from our school. We take all concerns very seriously and appreciate the opportunity to respond.  
  
  UMA is institutionally accredited by the ****************** of ****** Education Schools (ABHES). ABHES is recognized by the **** Secretary of Education as a national accrediting agency for the accreditation of private,postsecondary institutions in ***************** offering predominantly allied health education programs.
  
  We are sorry to hear that you are no longer interested in attending UMA and with receiving additional outreach to support you getting started in the ****** and Human Services Associate of Science (***) program. We certainly apologize for any undesired contact.
  
  On 1/25/23, a day after you enrolled in the *** program, our notes on record indicate you advised our Admissions team by phone on your desire to cancel enrollment.
  
  On 1/31/23, our Registrars team cancelled your enrollment and an email confirming this was sent the same day.
  
  Also, per your request in your BBB inquiry for no further contact from UMA, your phone number has been placed on our internal Do Not Call list and your email address has been unsubscribed. You should not receive any further communication from UMA unless you initiate a new request for information online or contact UMA via phone.
  
  If you have any questions, please email ***************************************************************. 
   
  Sincerely, 
   
  UMA Student Affairs 

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ultimate Medical Academy is calling me and emailing me at least 3 times a day and i have asked them to stop multiple times. They started calling my brother. I dont owe them anything, i graduated, i said i dont need help finding a job, i can do that on my own. After all that ive said, it should be clear i dont want uma to contact me, yet they ignore what i say and continue to harass me.

  Business Response

  Date: 01/26/2023

  Dear ******************,
  
  Ultimate Medical Academy (UMA) received your request from the Better Business Bureau (BBB) on 1/19/23 requesting no further contact from our ****** Services team. We take all concerns very seriously and gladly reviewed your matter.
  
  We apologize for any undesired communication from our ****** Services team. This team reaches out to our graduates to help them find employment. We noted that you do not desire any assistance from this team and appreciate the feedback. Should you change your mind in the future, please reach out and let us know.
  
  On 1/24/23, phone numbers on your record were placed on our internal Do Not Call list and your email address was unsubscribed. You, as well as anyone available at those phone numbers, should not receive any further communication from UMA unless you initiate a new request for information online or contact UMA via phone.
  
  If you have any further concerns, please contact Student Affairs at ***************************************************************.
  
  Sincerely,
  
  UMA Student Affairs

  Customer Answer

  Date: 01/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attending Ultimate Medical Academy since August of 2022 and it had been some shady stuff going on with my financial aid. First they didnt get the pell grant from the department of Education which was very shady at first because I have had attended other colleges in the past and my pell grants has always posted no matter what, I never have til this day recieved my pell grants from this school. Every time I would talk to the financial aid department he would get an attitude and sound all smart on the other end of the phone. Which was also a red flag so I went online and found out I am not the only one saying this school is a scam. I am out of 10k and I am planning a trip down there to talk to someone because yall are scamming a lot of people and one day they will scam the wrong one. I will not reccomend this school to anyone please run if you are facing similar problems please contact me maybe we can do something and team up and put a stop to this.

  Business Response

  Date: 01/26/2023

  Dear Ms. M****, 
  
  Ultimate Medical Academy (“UMA”) received your concerns from
  the Better Business Bureau (“BBB”) on 1/18/23 about a Pell
  grant. We take all issues very seriously and appreciate the
  opportunity to respond.  
  
  We apologize for any interaction with UMA staff you felt was less
  than positive. On 1/12/23, a member of the UMA Student
  Finance team had a phone conversation with you where he advised that you are
  eligible for, and have been awarded, the full amount of the Pell grant for
  2022/2023. However, the funds have not posted to your student account because
  you must be in attendance to be eligible to receive these funds. Because you
  have not attended school since 12/22/2022, these funds have not been disbursed.
  
  On 1/24/23, a Student Finance manager called you to discuss the situation with
  your Pell grant. During the call you expressed understanding and advised that
  you had initiated a voluntary withdrawal and wished to remain in such status.
  
  We have reviewed your file and there is no indication of out-of-the-ordinary
  support or interactions regarding your experience with UMA Student Finance in
  August 2022. We did request a Default Clearance Letter (DCL) for you to be
  eligible for financial aid in August 2022. However, around this time, we also
  received guidance regarding an initiative called “Fresh Start” which allowed
  students who were previously defaulted on student loans, prior to the pandemic
  repayment pause, to be eligible for financial aid without obtaining a DCL.
  
  If you have any questions regarding this initiative or would like to speak with
  our team about your experience in more detail, we would be happy to assist.
  Please reach out to our Student Affairs team at
  [email protected]. 
  
  Sincerely,
   
  UMA Student Affairs 

  Customer Answer

  Date: 01/26/2023

  
  
  Complaint: ********
  
  
  Even before then I was logging in you guys stole my money it’s okay though I will be getting a lawyer involved in this. Fuck y’all. I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Chelsea M****

  Business Response

  Date: 02/02/2023

  Dear Ms.
  M****,
   
  UMA
  apologizes for the continued misunderstanding. When a UMA Student Finance
  manager spoke with you on the phone on 1/24/23 about the Pell grant and your
  student account, you expressed understanding of the situation and the actions
  you needed to take to be eligible for the Pell Grant. At that time, you advised
  that you were not continuing with UMA and had initiated a voluntary withdrawal.
  As previously stated, to be eligible for the Pell Grant funds, you needed to be
  in attendance at UMA and the funds would have been applied to your student
  account.
  
  Sincerely,
  
  Student Affairs

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last month, I inquired about a program they offer. they enrolled me even after I told them I'd have to look at my finance options. I talked it over and decided now is not the right time for me. I've asked multiple times to be un enrolled. they keep calling from different numbers, and even sent me a package. they will not take no for an answer and I don't know what to do anymore. they are terrible and I wish I never inquired.

  Business Response

  Date: 01/31/2023

  Dear Ms. *******, 
  
  Ultimate Medical Academy (UMA) received your concerns from the Better Business Bureau (BBB) on 1/25/23 regarding enrollment cancellation. We take all issues very seriously and appreciate the opportunity to respond.  
  
  Our records show that you enrolled in the Health Sciences Medical Office and Billing Specialist Associate of Science program on 12/27/22 and were scheduled to start school on 1/17/2023.
  
  We are sorry that you are no longer interested in this associate degree program.
  
  On Friday, 1/6/23, you informed our Admissions team by email that you did not wish to continue with program enrollment.
  
  By Friday, 1/13/23, our Registrars team had cancelled your enrollment and an email confirming this was sent the same day. We do not have record of any calls after this time.
   
  If you have any questions or further concerns, please email ***************************************************************. 
   
  Sincerely, 
   
  UMA Student Affairs 

• Initial Complaint

  Date:11/29/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was researching potential course options online for expanding my knowledge in medical billing and coding and was immediately contacted by a representative who pushed me through the enrollment process. All I wanted was additional information and next thing I know, I'm apparently enrolled for classes. The "fine print" on the application states you can withdraw your enrollment request within 72 hours by contacting ****************************************************************************** which I have now done at least five times, to no avail. I have also requested confirmation of my unenrollment by replying to every single email they continuously send to me regarding the start of classes and financial aid. I have replied to *******************************-Manager of ******************* *************************** (no title), as well as FIVE emails to ******************************************************************************. All I want is for someone to confirm my unenrollment and any corresponding financial burden. It would also be appreciated if the harassment by phone, text and email would cease (as also requested in every email that has been sent.)

  Business Response

  Date: 12/05/2022

  Dear Ms. ******, 
  
  Ultimate Medical Academy (UMA) received your notice from the Better Business Bureau (BBB) on 11/29/22 for us to cancel your enrollment and to cease contact. We take all concerns very seriously and appreciate the opportunity to respond.  
  
  Per your BBB inquiry, you say you requested information online regarding UMA courses in medical billing and coding. You then received immediate contact from a UMA representative by phone and say you were pushed through the enrollment process.
  
  Our records show that you participated in a two-way conversation and informational presentation about UMA and the programs offered on 11/10/22.During this call you electronically signed an enrollment packet to enroll in the Medical Billing and Coding Associate of Science (***) program and were scheduled to start school on 11/28/2022.
  
  We are sorry that you are no longer interested in the *** program and the additional outreach from UMA. We certainly apologize for any undesired contact.
  
  On Sunday, 11/27/22, our notes on record indicate that during a phone call, you informed our Student Finance team on your desire to cancel enrollment. You also mention that you sent emails regarding this to the UMA Registrars Office.
  
  By Tuesday, 11/29/22, our Registrars team had cancelled your enrollment and an email confirming this was sent on 11/30/22.
  
  Additionally,per your request for no further contact from out school, your phone number has been placed on our internal Do Not Call list and your email address has been unsubscribed. You should not receive any further communication from UMA unless you initiate a new request for information online or contact UMA via phone.
   
  If you have any questions, please email ***************************************************************. 
   
  Sincerely, 
   
  UMA Student Affairs 
  

  Customer Answer

  Date: 12/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive have been berated by 4-6 phone calls per day. I have asked several times to be removed from any subsequent call list and have continued to block all numbers that have called. It seems like every time I get called from different numbers.

  Business Response

  Date: 11/14/2022

  Dear ******************,
  
  Ultimate Medical Academy (UMA) received your request from the Better Business Bureau (BBB) on 11/10/2022 requesting no further contact. We take all concerns very seriously and gladly reviewed your matter.
  
  In your BBB concern, you mention receiving four to six calls a day and that these were continuing despite a request for this contact to cease.
  
  We apologize for any undesired outreach. On 11/8/22, your phone number was placed on our internal Do Not Call list. You should not receive any further communication from UMA unless you initiate a new request for information online or contact UMA via phone.
  
  If you have any further concerns, please contact Student Affairs at ***************************************************************.
  
  Sincerely,
  
  UMA Student Affairs

  Customer Answer

  Date: 11/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I started school, I was told I would be getting a degree plus a certification in billing and coding. Which when my last course was almost over, I found out that I was only getting a degree (which I haven't got yet)

  Business Response

  Date: 10/26/2022

  Dear Ms.?*****,? 
  
  Ultimate Medical Academy (UMA) received?your inquiry from the?Better Business Bureau (BBB)?on?October 20, 2022. You expressed concerns about not receiving your program diploma and not achieving certification. We take?all concerns very?seriously and appreciate the opportunity to respond.?? 
  
  Our records show that you started the Medical Billing and Coding Associate of Science (****) program on May 17, 2021, and subsequently graduated on October 1, 2022.  
  
  As mentioned in the UMA Student Catalog description of the **** program on page 153, Upon successful completion of this program, the graduate will be awarded a Medical Billing and Coding Associate of Science degree.  
  
  The program description also advises that the **** program provides course preparation to sit for the Certified Professional Coder (CPC) examination offered through American Academy of Professional Coders (****). Graduates must meet eligibility requirements to sit for the examination. Please contact the **** at ************ for examination details. 
  
  We congratulate you on your recent October 1, 2022, completion of your **** program. As of October 21, 2022, your diploma is on schedule to be sent to the vendor that specially prepares these documents. Please allow up to five weeks to receive your diploma in the mail.  
  
  Payment for your loans is due to your lender. Please contact the UMA Student Finance team at 877-246-is you need help getting in touch with your lender to review a payment plan for your loans. 
  
  If you have any?questions, email ***************************************************************.? 
  ? 
  Sincerely,? 
  ? 
  UMA Student Affairs

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was requesting information from their site and instantly I got a call to help me enroll in the program and to fill out financial aid to find out the best plan to my future plans on 10/12. They stated I would be able to cancel my enrollment within 72 hours on the site or by contacting ******************************* and ***. Then there was no way for me to cancel my enrollment on the site nor was ******* able to walk me through it on the site after thats what she advised prior to me enrolling. And she then directed me to her boss *** to cancel the next day. Which I did speak to him the following day of my enrollment and he stated he did process a cancellation and I should be getting a email within the hour that i never received . Now after the following day which is today 10/14 I called once again and spoke to ******* and she stated *** would call me within the hour. And now 4 hours later I cant get through. I just would like a email of cancellation to my enrollment asap.

  Business Response

  Date: 10/19/2022

  Dear Mr. *******************, 
  
  Ultimate Medical Academy (UMA) received your inquiry from the Better Business Bureau (BBB) on 10/16/22. You requested for your enrollment with our school to be cancelled and to receive an email confirmation of this status. We take all concerns very seriously and appreciate the opportunity to respond.  
  
  On 10/17/22, your enrollment in the UMA ********************* Associate of Science program was cancelled. A Senior Director of ******************* Admissions personally emailed you to confirm that you were no longer enrolled.
  
  If you have any questions, email ***************************************************************. 
   
  Sincerely, 
   
  UMA Student Affairs 

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a stipend or voluntary loan increase over 2 months ago and I was told around Sept 15th I would be seeing something related to the increase I asked for. Also I checked my great lakes account and it shows that the school did indeed receive the money for the full amount of my whole tuition which I have attached a screenshot not only that I was told I owed **** more dollars on my account, how when they have already received all the money from student loans. I will be hiring a lawyer to look into and possibly suing for negligence and shady practices that are illegal. I've called several times regarding this and no one can give a straight answer and then they stated that they were waiting on a Pell ***** as if I don't have access to same information that they do on what money has been recieved from student loans. This is so ridiculous I shouldn't have to fight over something that I am legally able to receive and I do not trust the financial aid department I already have spoken to a lawyer and it's been determined that I have a case.

  Business Response

  Date: 10/06/2022

  Dear Ms. Sterling, 
  
  Ultimate Medical Academy (UMA) received your concerns from the Better Business Bureau (BBB) on 10/4/22 about your additional loan funds disbursement. We take all concerns very seriously and appreciate the opportunity to respond.  
  
  On 10/4/22, a member of the UMA Student Finance team reached out and discussed your student account. You expressed satisfaction with receiving news that your additional loan funds were posted on 9/29/22 and that stipend funds would be deposited to your existing *********** account on 10/5/22.  
  
  If you have any questions, email ***************************************************************. 
   
  Sincerely, 
   
  UMA Student Affairs