Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS Moving & Storage

  6718 W. Plank Rd. Peoria, IL 61604

• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

• 

  PODS Moving & Storage

  11891 Amedicus Ln, Unit B Fort Myers, FL 33907

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used PODS Moving and Storage to help with our move. We loaded our belongings into a POD container in March and had it stored in one of their facilities. In July we moved and had the POD delivered to our new home only to find that it had been infested with termites. There were wings all over the wooden POD. We paid $850 to have the POD fumigated and kept it an extra week since we couldn't unload it sooner. We filed a damage complaint with POD to refund us the $850 but they denied our request claiming:
  "Please consider the terms of your rental agreement you entered into with PODS. The terms of our arrangement provides generally that you assume all risk of loss or damage to your contents however caused. This would include loss or damage from rodents. Also, our arrangement requires you to protect against the risk of loss of your contents by insuring your contents. Should you desire, you may view the rental agreement by accessing your PODS online account."
  
  We have regular pest control that services on our home so I know that we didn't have termites prior to this issue.

  

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/08/03) */
  I am in receipt of your correspondence concerning PODS customer, ***** ********. On August 3rd, 2022, contact to discuss the issue was initiated with ***** ******** in order to address concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** ******** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** ******** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a pod to be delivered on 7/26 to our apartment complex. Delivery was as scheduled but they placed the container with the door facing the opposite direction. The delivery driver knew this upon placement but said to call the company to schedule someone to come out and flip it which I never imagined would be a problem as it is their due diligence to fix their mistake for the customer in a timely matter. They are the ones that put it in the wrong direction to begin with and their customers are primarily people moving, which is a time sensitive event. The container they delivered is not functional as we can not get furniture in it with the door facing that direction. I called the company and waited a long time to speak to someone who assured me someone would be out that day 7/26 so we could start loading it. No one came. Called back 7/27 and they said someone would be back today. Never came. I thought I would try to load some stuff into the container in the mean time as we are on time constraints and have to be off the property soon. Well upon attempting to open the door, it is jammed and won't open. The container is not functional. I've been on the phone with two different employees since to 1. rectify the container placement as promised twice and 2. To get the door fixed so we can use it. To make matters worse, customer service hung up on me twice after I would not accept that there was nothing they could do as their calendar was booked and there wasn't a single other person to help us. Now we have a non functioning container sitting on a property that we don't own. And no back up plan or money to allow us another option to move our stuff. The business needs someone available to rectify the services of the people already charged. I will not accept that we just have to keep an empty container on this property and be out money for the services we bought. At this point, we were completely fraudulently charged for a service we didn't receive.

  

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 5, 2022/08/09) */
  I am in receipt of your correspondence concerning PODS customer, ****** ******. On August 9th 2022, contact to discuss the issue was initiated with Ms. ****** in order to address her concerns and work towards a resolution. During this review period, she has been advised to contact her specialist directly with any questions or concerns.

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent about 7 hours of my life on the phone with PODS customer service to no resolution. I spoke to Jackie on 7/1/22 and was promised a refund for 2 charges. My confirmation #'s are #XXXXXXX in the amount of $218 and #XXXXXXX in the amound of $91.14. Today, 7/27/22 I called to ask why I haven't received these refunds and was put on hold for 45 minutes by Crystal, randomly transfered to Renee, and hung up on by Renee when I asked her to stop talking over me so I could explain the situation. The customer today was disgusting and unprofessional. However, Renee informed me that I also should be refunded a $50 charge that went with the $218 so I will be including that in my request today. PODS needs to refund me a total of $359.14. They showed up 5 hours early on my delivery day and were turned away, when I spoke to the driver I told him to come back during the delivery window and he told me that he could not. That is on PODs, not myself or my bank account. The $218 and $50 are a charge I received for the PODS driver showing up 5 hours early. The $91.14 is miscellaneous, therefore also needs to be refunded. If the PODS customer service can't tell you what it is for, then it should not have been charged. I was promised these refunds in 3-5 business days, promised I would not be charged another month's rent, because it was PODS availabity that had our account going over a few days, and that there was no more charges moving foward, and now we are at 27 days after the confirmation, rude customer service and no refunds. I want this resolved asap and my money refunded. I am happy to provide delivery window emails and my conversations can be accessed through PODS recording if reference is needed. I have provided names of customer service and dates.

  

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/08/04) */
  I am in receipt of your correspondence concerning PODS customer, ******** ****. On August 2nd, 2022, contact to discuss the issue was initiated with Ms. **** in order to address her concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. **** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. **** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in a dispute for over 2 months now with them regarding the mistransit of my POD. It was to have been sent to a city in California, but somehow it was sent to Oregon. I was able to speak to someone immediately and it was sent to Disputes. The person assigned to my "Case" gave me no response to any of my questions regarding when they first found out my POD was sent to the wrong location it wasn't immediately sent to the correct address. I have had my entire house of belongings held in a facility in Salem Oregon since around May 27th. I understand mistakes happen, and it's a simple mistake, however instead of seeing this error and immediately shipping my POD to the correct address, my issue was sent to the Disputes Department and left in their care while the took the majority of the month of June to "investigate" As of yet they have done nothing I've asked to correct this situation and they continue to fight me on the idea that a refund is "nonrefundable under contract" To add insult to injury when social media saw this post they sent me to the very same person I had been complaining about to see if they could "help me". Theu managed to get my POD sent back to Fresno, however all they gave me back was the difference in pricing to the correct address. I'm beyond done at this point and really need help to get them to own up to their mistake.
  
  I have included the initial Chat log that set this whole fiasco in motion.
  
  I also have an email chain showing the lack of communication on Stephanie R. part. She was the agent assigned to my dispute case and basically ignored all my calls and all my emails. No answers to my questions and a refusal to just refund me the entire cost of services rendered.

  

  Business Response

  Date: 08/17/2022

  Business Response /* (1000, 5, 2022/08/04) */
  I am in receipt of your correspondence concerning PODS customer, ***** ******. One of our PODS advocates is currently working with Mr. ****** to address his concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ****** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Mr. ****** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  
  Consumer Response /* (2000, 7, 2022/08/13) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They have offered to reimburse me for the troubles the situation has caused.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9th I scheduled a POD container to be moved on June 21. The moving truck never showed and I received no phone call. I contacted customer service June 22 and rescheduled an emergency pickup so I could meet my moving date of June 26th. The truck never showed and I wasn't contacted. Over the next several days I contacted customer service repeatedly. They kept filing reports with their dispatch center but couldn't reach anyone on the phone. This took me approximately 4-5 hours of phone time over several days. I never received word back from PODS and the truck never came. They'd assure me it would be transported then no one would come and I'd receive no phone call or explanation.
  
  I missed my moving date and had to cancel the movers I had coming.
  
  I wasn't getting anywhere with emergency moving so I rebooked on the website for July 26th, the earliest date available. The truck arrived at the site and refused to move the pod because it required him to drive across a bridge on the driveway. The driver who originally delivered the POD drove across the same bridge. I only know this because someone at the house spoke to the driver. He never contacted me, he was planning on simply refusing to make the move without contacting me.
  
  Apparently he has been to the property each time I scheduled an emergency move and never did the delivery but he's taken no steps to get another driver capable of doing the work.
  
  At no point have I ever received a phone call from PODS explaining why after scheduling a delivery 5-6 times they haven't carried it out.

  

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/08/03) */
  I am in receipt of your correspondence concerning PODS customer, ***** *****. On July 29th 2022, contact to discuss the issue was initiated with ***** ***** in order to address concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** ***** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** ***** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pods dropped an 8ft container in early June and a 16 ft container a few weeks later. They never entered the 8ft into my online account and when asked why I was told it was an error on their end and I wouldn't be able to see the Pod at all. They then failed to pick up the 8ft as scheduled even after I called and confirmed twice in the days prior that the 8ft would be picked up as planned. They then told me the 8ft would be picked up with the 16ft, their mistake, they should've grabbed them together. They never came to get the 8ft Pod and we moved out of the property with the 8ft Pod left behind with promises it would get picked up. New owners take possession and I get a call trh Pod is still on site days later. I've spent weeks trying to contact a supervisor or manager and none will get back to me. I have saved chats with Pods reps assuring me initial pickups would happen as schedule, missed pickups would be corrected, and my ongoing issues are being addressed. When I call in I get hung up on after 30-45 minutes. No resolution. My 8ft Pod was left behind and im being charged a storage fee by the new property owners. My 16ft Pod is still showing as scheduled to be picked up on 7.21 (its 7.26).
  
  Pods has been a nightmare and the time I've spent trying to get someone to help me has been criminal. They have made my move exponentially harder and I'm desperate for resolution. All of my families possessions are now with Pods - 16ft Pod is somewhere I can't track and the 8ft Pod was forgotten about entirely.

  

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 5, 2022/08/07) */
  I am in receipt of your correspondence concerning PODS customer ****** *******. On August 7th, 2022, contact to discuss the issue was initiated with Mr. ******* in order to address his concerns and work towards a resolution. In the meantime, he has been advised to contact the specialist directly with any further questions or concerns that may arise.
  
  
  Consumer Response /* (3000, 7, 2022/08/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Pods continues to fail to communicate effectively...I do not accept this as even close to resolved. Pods here punts my problem down the line again!
  
  I received an email from an Executive Resolution Specialist yesterday, Sunday, 8.7.22, and I responded to that email with details of my situation same day hoping for any info on my stuff. In return I received an out of office reply stating that person would be back tomorrow, Tuesday, 8.9. I tried Pods chat again Sunday and today and no agents were...again...available. I work full time, it was literally my daughter's 10th birthday yesterday, and I don't have time to waste sitting on hold for 45 minutes to get hung up on as usually happens when I call in. I've received no incoming calls from Pods trying to fix this.
  
  No, I do not accept their response and hope Pods will resolve this faster than trying to punt here. I need my, my wife's, and our 4 kids' stuff 5 days ago as I'd been repeatedly told I would be, not another "Someone will get to you eventually". See attached screenshot of email indicating I have quite a while longer to even talk to someone who may be able to help. Unacceptable Pods. It seems to me Pods is buying themselves another ten days to pretend to be working on resolving my issue. Please help me get my stuff and get Pods to stop charging me and refund my money!
  
  
  Business Response /* (4000, 9, 2022/08/19) */
  I am in receipt of your correspondence concerning PODS customer ****** *******. On August 19th, 2022, follow up was sent to Mr. ******* confirming further details surrounding his order; as well as requesting documentation to support his compensation request. In the meantime, he has been advised to contact the specialist directly with any further questions or concerns that may arise.

• Initial Complaint

  Date:07/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 6, 2022 I ordered a POD to pack and move from Pennsylvania to Georgia. The customer service rep I spoke with initially was great. I shared that I'm living in an apartment building. She explained that the POD would take up "just over 2" parking spaces. In a building with almost 200 residents, blocking off spaces isn't easy, but I was able to work with building staff to block off 3 spaces for the POD delivery. The POD was scheduled to be delivered on July 22, 2022 between 3:15-6:15pm, and for the driver to call me 30 minutes out so I could guide them to the spaces. The driver did not call me, and the first thing he said when getting out of his vehicle was "I was supposed to be off work hours ago!" He then said 3 spaces wasn't enough room, but was able to deliver the POD successfully after being incredibly disrespectful to me. The POD was supposed to be picked up on Monday, July 25, 2022 between 1-4pm. It was not. When I called customer service they stated that the driver tried to call me at 4:47pm (that was an outright lie and I've attached a screen shot of my phone log to prove it), and that there was not enough room to load the POD. Why did this initially start with needing 3 spaces, then 4, and now I'm supposed to block off more? If PODS was able to unload the POD in the 3 spaces, then they should have been able to pick it up in the same space. Since it wasn't picked up yesterday, they've changed the pick up date to August 5, 2022. My lease ends on July 31, 2022 and I can't just leave this POD full of all my belongings in a parking lot at a building I don't live in. Today, when I called customer service for help, Gladys stated that she put in a request with the storage facility to have it picked up this week before my lease ends. She said that if they approved that request I would be notified, but if not, I won't be. I need HELP. I need someone to make this right. Worst moving experience ever.

  

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/08/04) */
  I am in receipt of your correspondence concerning PODS customer, ***** ******. On July 29th, 2022, contact to discuss the issue was initiated with Ms. ****** in order to address her concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ****** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ****** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called PODS on June 13th to schedule retrieval and unload of my POD on Wednesday June 15th. I then scheduled Pack and Load Services to unload and transport my goods on that date. Upon arrival at the Pack and Load Storage Facility on the morning of the 15th we were informed that their equipment was broken and had been since the 13th and they were unable to retrieve my POD from its stack. While they were aware of this, they failed to inform me. I therefore incurred a $475 Penalty from Pack and Load Services as they had dispatched the truck and crew as scheduled - I had to reschedule them for the 17th when PODS could retrieve the POD from the stack. The $475 Penalty was totally due to PODS Facility's failure to inform me of their equipment breakdown.
  

  

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 5, 2022/08/04) */
  I am in receipt of your correspondence concerning PODS customer, ****** ********. On August 2nd, 2022, contact to discuss the issue was initiated with Mr. ******** in order to address his concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ******** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Mr. ******** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  
  Business Response /* (1000, 8, 2022/08/15) */
  Mr. DeYoung accepted the settlement offer that was presented. PODS considers that the matter has been resolved amicably.

• Initial Complaint

  Date:07/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my initial order with PODS on 6/16 for an 8ft Container to be dropped off at my apartment on June 23rd and picked up the following day June 24th. I had initially wanted to move on June 23rd but was told if I did that, my pod would not be able to be dropped off in ************, ** until July 13th due to the July 4th holiday. I was told that if I moved the dates forward to being dropped off on the June 20th and picked up on June 21st, I could expect my *** container to be delivered on June 30th. The next day, I changed my order to a 16ft *** instead with no issue. I did not receive a confirmation for the size in the *** (never did receive that). From that point on, my account was a mess. They double billed me for two different accounts, one for the 8ft container and one for the 16ft container. I called daily trying to straighten this out. On 6/16/22, I was charged $1,398.32. On 6/17/22, I was charged an additional $1,398.32. I had not received any e-mail confirmation from PODs regarding my order at this time, so I had no idea what I owed. When I called PODs, they told me that there was an error in my account and it would be straightened out the next day. This went on for the next week, where they tried to put two charges on my bank account for both for a little over $400. The charges showed as pending for a few days blocking that money from my bank account, but they finally came off my account after several calls to PODs. I also asked them to take my account off AutoPay so they wouldn't keep trying to bill my bank account daily. They agreed, but two days later they changed it back to Autopay and continuing to bill my bank account daily.On July 27th, I was credited $1,398.32 on my bank account which was a refund for one of the double charged amounts. I have continued to reach out to PODs to get this situation resolved, but now they have stopped communicating with me .Much more went on after that, but I don't have anymore space to type it.

  

  Business Response

  Date: 08/09/2022

  I am in receipt of your correspondence concerning PODS customer ***************************. On August ********, contact to discuss the issue was initiated with ******************** in order to address her concerns and work towards a resolution. During this review, she has been advised to contact her specialist directly with any questions or concerns.
  

  Customer Answer

  Date: 08/19/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  PODs did contact me through e-mail on August 9th and I responded to them on August 10th to open communications with them and to discuss the situation. They did not respond to my email or 2 follow up emails until August 18th (except for one Automated response e-mail). At that point, they claimed I still had a balance of $1589.04 and offered me a $500 reduction of that balance. I had already payed more than half of the bill after all the duplicate charges and follow up refunds. I refused their offer as I had already told them I would not be paying anymore to them. I had to cancel two debit and credit cards because of their daily attempts to charge my account for over 4 weeks (41 times). I wasn't going to risk them having access to another one of my credit cards. I went without my motorized wheelchair for 3 weeks due to their constant "technical" errors, meaning I was bedridden for that time and could only get to the bathroom and back with my ******. So this situation affected me physically, emotionally and financially. I have copies of all my correspondence with PODs so I can prove everything I have claimed. I also have the phone records for all the calls I had to make. I would NEVER recommend this company to anyone. I am attaching the full account (that I was unable to post initially due to character limits) of my dealings with this company.
  See Attachment/File: PODS Disaster.odt

  

  Business Response

  Date: 08/19/2022

  I am in receipt of your correspondence concerning PODS customer ***************************. On August *********, ******************** was contacted to confirm the review of her account and concerns had been completed. As she confirmed the total amount she has been billed after all adjustments were completed, it was found the remaining balance is valid. However, due to her frustrations PODS has offered a gesture of goodwill should she choose to accept. After her response along with the final documentation is received, PODS will proceed with the offer accordingly. In the meantime, she has been advised to contact her Specialist should she have any further questions.

  Customer Answer

  Date: 08/22/2022

  PODs did contact me through e-mail on August 9th and I responded to them on August 10th to open communications with them and to discuss the situation. They did not respond to my email or 2 follow up emails until August 18th (except for one Automated response e-mail). At that point, they claimed I still had a balance of $1589.04 and offered me a $500 reduction of that balance. I had already payed more than half of the bill after all the duplicate charges and follow up refunds. I refused their offer as I had already told them I would not be paying anymore to them. I had to cancel two debit and credit cards because of their daily attempts to charge my account for over 4 weeks (41 times). I wasn't going to risk them having access to another one of my credit cards. I went without my motorized wheelchair for 3 weeks due to their constant "technical" errors, meaning I was bedridden for that time and could only get to the bathroom and back with my ******. So this situation affected me physically, emotionally and financially. I have copies of all my correspondence with PODs so I can prove everything I have claimed. I also have the phone records for all the calls I had to make. I would NEVER recommend this company to anyone. I am attaching the full account (that I was unable to post initially due to character limits) of my dealings with this company.

  Customer Answer

  Date: 08/24/2022

  As of today August 24th, 2022, PODs has attempted their automatic withdrawal again from the two credit cards I had to cancel because of them. This was without my authorization (obviously), but just proves that the harassment continues.

  Customer Answer

  Date: 08/29/2022

  As of today August 24th, 2022, PODs has attempted their automatic withdrawal again from the two credit cards I had to cancel because of them. This was without my authorization (obviously), but just proves that the harassment continues.

  

  Business Response

  Date: 09/07/2022

  I am in receipt of your correspondence concerning PODS ***************************. Per our previous response on August 19th, 2022 and complete review of Ms.********* account, PODS Enterprises, LLC position remains unchanged. As the balance due is valid, the gesture of goodwill stands. Should ******************** look to proceed with the offer, she may return the completed documentation to her assigned specialist directly and a credit towards the balance will be expedited. 

  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Inc.considers this matter closed.

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17895279
  
  I am rejecting this response because:
  They have not tried to work with me for the past 2 1/2 months. They put me through h*** which I detailed in my first response. They continue to try and charge my cancelled credit cards on a regular basis. They have not shown any effort to call me and work with me on this matter. I have read similar complaints on BBB about this company and realized this is the way they do business. They do not care about the customer.
  Sincerely,
  
  ***************************