Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS Moving & Storage

  6718 W. Plank Rd. Peoria, IL 61604

• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

• 

  PODS Moving & Storage

  11891 Amedicus Ln, Unit B Fort Myers, FL 33907

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting a POD since October 2018, paying $189.99. For the first few months I was on auto payment, but then I needed to change the date so I needed to pay online each month myself. A few months ago I decided that after all this time I was never going to go back to ****** so I was going to just get rid of the **** When I asked what I needed to do, sign a release and get it sold, I was told I needed to go through the entire Lien process to get it sold. The first time they charged me incorrectly was in February, I tried to dispute through me bank but that never went anywhere, after that I spoke to the PODS home office and told them I wanted them to remove my info, I was done and would go through the process to sell. Yesterday I saw they charged me AGAIN on 7/2 just randomly chose a day and charged me, causing my account to go negative, I called AGAIN **************, and was given zero help.

  

  Business Response

  Date: 07/14/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer ***** *****. A review of the issue that gave rise to this complaint is currently underway. Ms. ***** has been assigned a PODS Advocacy Representative and has been contacted to advise of assignment and provide contact information while the review proceeds.  We will continue to work with Ms. ***** until the review is complete and will provide details and appropriate resolution accordingly.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ***** may have endured.  PODS Enterprises, LLC, prides itself on its quality customer service and I regret that Ms. ***** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with ********************** experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented 3 pods from this company, they were delivered on 4/21/25. I rented the pods for 2 months. I scheduled the pods to be picked up on 6-20-25. The driver came to pickup one of the pods and said the grass was too high around the pods, and that he would reschedule. A site manager called a few minutes later and unsure me that I would not be charged the next month fee of $785.95 because the reschedule was not my fault. The pod was rescheduled for 6/24/25, but I was also charged an additional month fee of $785.95. I call the 800 number associated with the business, they said they would reimburse me after their 5 day waiting period. On July 1, instead of being reimbursed, I find an additional charge for $785.95 pending on my online bank statement. This is so unfair, I should not be held accountable for their continued mistakes and I want my money back that they have charged me unfairly.

  

  Business Response

  Date: 07/07/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer,****** *****.
  A refund was initiated on July 1, 2025, and on July 7, a PODS representative contacted Ms. ***** to confirm receipt. Ms. ***** acknowledged that she received the refund, and the matter has been satisfactorily resolved.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ***** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. ***** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express our serious concerns and disappointment regarding PODS failure to retrieve one of our storage containers as scheduled, despite multiple communications and assurances.We had scheduled the pickup of two PODS units: one for June 26th and the other for June 27th. While the first unit was successfully retrieved, the second unitscheduled for collection on June 27thremains on our property. As of tomorrow, July 1st, the home will no longer be ours due to a completed sale, and we now face potential fines and penalties from the new owners due to this unresolved issue.Over the past week, we have made numerous phone calls to your customer service team, only to receive inconsistent and contradictory information. Several representatives assured us the unit would be picked up on June 27th, while others indicated it would not be collected until June 30th. Most recently, around 12 PM today, a representative named ******* assured us that the *** would be removed by tomorrow morningprior to the buyers closing on the home. However, we were contacted again later this evening and informed that the earliest possible pickup date is now July 9th.This situation is unacceptable. We have made every effort to communicate in advance, meet scheduling requirements, and resolve this matter in good faith. We have been met with conflicting statements, lack of follow-through, and, at times, abrupt call disconnections. As a result, we are now at risk of legal and financial consequences and are unable to provide the new homeowners with full and clear access to their property.We request immediate escalation of this matter and demand that PODS arrange for the urgent removal of the container no later than tomorrow morning, July 1st. Further, we expect a formal explanation and accountability for the mismanagement of this service.Please consider this a time-sensitive matter requiring immediate action.

  

  Business Response

  Date: 07/05/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Mr. **** *****.
  On July 1, 2025, a PODS representative attempted to contact Mr. ***** to confirm that his container was scheduled for pickup that day. As Mr. ***** was unavailable, a message was left. Our records confirm that the container was successfully picked up on July 1, 2025, satisfactorily resolving the matter.
  At PODS, we place great value on our customers and are committed to maintaining the highest standards in service. We regret any inconvenience Mr. ***** may have experienced and apologize if his expectations were not met. While we take pride in the quality of service we provide, we understand that there are occasions where a customers experience may fall short. When such concerns are brought to our attention, we thoroughly review the circumstances and take appropriate actions to address the feedback.

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS completely failed to deliver the service I scheduled months in advance. Their failure not only disrupted my move but forced me to secure emergency moving services at nearly double the cost, escalating my initial PODS estimate of $4,000 to over $7,700 with another company. Their lack of accountability, poor communication, and ongoing billing issues have left me with both financial and logistical hardship.Details of the Complaint:I scheduled a PODS container delivery three months in advance.I received a confirmation email the night before confirming delivery between 3 PM and 6 PM on June 26th.PODS never showed up. I received no phone call, no email, no notification that my delivery had been cancelled.I only discovered the cancellation when I called PODS myself at 6 PMhours after the delivery window had closed.During the call, I was told:My delivery was cancelled due to "issues on their end."My container was rescheduled without my consent to July 3rda full 56 days later than agreed ******* solutions were offered. The response was essentially Its not our fault.A supervisor was rude, dismissive, and blamed a third party rather than offering help or ************************ Harm:Because of PODS last-minute cancellation, I was forced to secure emergency moving services without the time or luxury to shop ********* original PODS estimate was $4,****** emergency move with another company cost me over $7707.17 (a difference of ******* I have documentation, receipts, and written evidence from both PODS and the new moving company to validate this.Ongoing Billing Issue:PODS charged me $2,994 for the cancelled service.Despite calling three separate times, I have been told each time that the refund is being processed and the services are ************ of today, my account still shows an active service scheduled for July 3rd.The money has not been returned to my account.

  

  Business Response

  Date: 07/10/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ********* ***********.
  On July 10, 2025, a PODS representative contacted Mr. *********** to confirm that credits were applied to the charges billed by PODS as a Customer Satisfaction credit, resolving his claim.
  Regarding compensation for services rendered by a third-party company, we regret to inform you that PODS does not provide reimbursement for third-party service expenses.
  We place tremendous value on our customers and strive to uphold the highest standards in the industry. We sincerely regret any inconvenience Mr. *********** may have experienced. PODS Enterprises, LLC prides itself on delivering quality customer service, and we regret that Mr. *********** feels his experience fell short of that expectation.
  We sincerely apologize for any instance in which a customer is not completely satisfied with their PODS experience. When such feedback is received, we thoroughly review the circumstances and take appropriate measures to address the concerns raised.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23536157
  
  Thank you for your response, but I must respectfully reject the resolution offered by PODS.
  
  
  While I acknowledge the credit applied by PODS as a Customer Satisfaction credit, this falls dramatically short of addressing the full extent of the harm caused by their gross negligence and failure to deliver services as promised. The situation created a time-sensitive crisis for my familyone that forced us to scramble, absorb nearly $4,000 in additional emergency moving expenses, and suffer unnecessary emotional and physical stress, not to mention the damage to our belongings and disruption to our lives.
  
  
  A service-based companyespecially one of PODS size and revenueshould be well aware that moving is not a flexible, oh well type of experience. Your business model exists precisely because people rely on precision and trust during critical transitions. To dismiss your complete failure to notify me of a cancellation, and the fallout that followed, with a generic apology and refusal to make things right is not only unacceptableits telling.
  
  
  PODS had a clear opportunity here to retain a customer and demonstrate genuine care. Instead, youve chosen to deflect responsibility and hide behind policy. That decision speaks volumes about your companys values and priorities.
  
  
  Please note that I fully intend to pursue every available channel to ensure this experience is visible to others. That includes sharing my story publicly, pursuing additional complaints through consumer protection agencies, and if necessary, seeking legal guidance. You may consider this my formal rejection of your resolution.
  
  
  Sincerely,
  ********* ***********
  
  

  

  Business Response

  Date: 07/18/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer, Francisco SantosSilva.
  
  As noted in our previous response dated July 10, 2025, this matter was thoroughly reviewed, and the resolution provided was based on the details available at that time. In light of the additional feedback received, the issue was reassessed.

  Following a second comprehensive review, PODS Enterprises, LLCs position remains the same. All charges billed directly by PODS were addressed appropriately. Expenses associated with third-party services fall outside the scope of PODS' policies. While efforts were made to accommodate the requested delivery date, scheduling constraints and driver availability prevented an earlier appointment.

  
  Regarding the concerns of contents damage, our records indicate that no items were loaded into a PODS container, and as such, a contents claim cannot be validated.

  
  Should Mr. SantosSilva choose to continue this matter through legal avenues, a letter of representation from his legal counsel may be submitted for our records. We appreciate the opportunity to review and respond to this matter and can confirm that all relevant details were carefully evaluated to ensure a fair outcome.

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23536157
  
  I am rejecting this response because:
  
  Thank you for your response, though Im disappointed that PODS has chosen to avoid responsibility for the significant financial and emotional harm caused by their failure to meet a confirmed delivery commitment.
  
  Due to PODS actions, I incurred nearly $4,000 in additional moving expenses, not to mention damaged belongings and extensive disruption to my familys relocation process. The partial credit applied to my account does not come close to addressing the actual costs and hardships created by this situation.
  
  I had hoped PODS would choose to resolve this issue honorably. Instead, theyve opted to dismiss the real and documented impact of their failure. This was not a minor inconvenienceit was a complete breakdown of service on a critical, time-sensitive move.
  
  As a result, I will be pursuing next steps beyond this complaint, including:
  
  Filing formal complaints with the ************************* the ****************************, and relevant consumer protection agencies;
  Publishing detailed public reviews and sharing my experience across social media and media outlets to inform future customers of ********************** practices.
  
  I regret that a company with PODS reputation has chosen this path, but I will ensure my experience is both heard and documented.
  
  
  Sincerely,
  
  ********* ***********

• Initial Complaint

  Date:06/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We scheduled our PODS delivery for Friday, June 27, 2025, to our NY location, with pickup on June 30 and delivery to GA on July 11. This was confirmed and paid for. My husband took off work for both dates, and we hired ******* 8:30 AM on 6/27, we were informed the *** would not arrive until July 1too late for our 6/30 move-out. No advance notice was given. Repeated calls to customer service led only to overseas call centers unable to help or escalate.I drove 3 hours round-trip to a local branch, saw hundreds of empty PODS, and spoke to a manager who admitted they were overbooked and understaffed. He falsely claimed our *** was stored elsewhere and promised a callbacknone came. A manager said someone would call Friday EOD or Saturday. Again, no call. Another *** said they left my number with multiple branches. No follow-up. We were told wed receive compensationnone has been issued.Were now paying additional housing costs, rescheduling help and travel, and my husband cant unload the *** in ** as planned. Worse, we were told the July 11 delivery date cant be reinstated.This has disrupted our entire move. Theres been no accountability or access to real support. PODS overbooked, failed to deliver, and refuses to make it right.We are requesting:********** of our *** by July 1 (or sooner)**** delivery on July 11, as originally scheduled 3.Compensation for extra lodging, lost time, and travel costs

  

  Business Response

  Date: 07/07/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customers ******** and ********* ********. A review of the matter that led to this complaint is currently underway. Mr. ******** has been assigned a dedicated PODS Advocacy Representative, who has reached out to introduce themselves and provide direct contact information. We will continue to work closely with Mr. ******** until the scheduling concerns are fully resolved and will provide updates and an appropriate resolution accordingly.

  
  At PODS Enterprises, LLC, we place great value on our customers and are committed to delivering the highest standards of service in the industry. We sincerely regret any inconvenience Mr. ******** may have experienced. While we pride ourselves on providing quality customer service, we recognize that in this instance, Mr. ******** feels his expectations were not met. We apologize for any dissatisfaction and want to assure you that when concerns are brought to our attention, we thoroughly review the circumstances and take the necessary steps to address them.

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  POD moving delivered one of two pods to my new home. Driver wouldnt attempt to get anyone closer to house saying it would damage his tires. Odd but let go. He u loaded and **uldnt get door open. I asked him what to do and would Pod **me out to open and he replied dont know. Left bc he had to go pick up a pod. I spent 45 minutes on phone immediately to get someone to assist and they cant help bc on a schedule and booked and too bad we can **me Monday. Thats all fine and good but they are scheduled to pick up on Monday and deliver pod2. Of. Purse I have movers too **ming out. No one to ** Plain to and no help. Driver **uld have cared less.

  

  Business Response

  Date: 07/02/2025

  I am in receipt of your correspondence concerning PODS customer, ***** *****.  On June *********, our ********************** advocate spoke with ***** ***** to address concerns about what occurred during the delivery of one of the containers.  We appreciate ***** ***** taking the time to provide vital feedback about the experience.  ***** ***** graciously accepted a partial refund.    PODS considers that matter to have been resolved amicably. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** ***** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pods has left a Pod on on our property and will not pick up. This pod was not rented by us and they do not have permission to leave it on our property I was told it would be picked up already and it never was. They have been notified that they are not able to keep it on our property and had been notified on 6/24/25 that it needed to be removed by end of day on 6/27/25 they confirmed that they had escalated the case and that it would be removed. This is a commercial property with businesses and this Pod is blocking one of the units at this property. They did not remove this Pod as of end of day on 6/27/25. We are seeking immediate removal of the Pod as well as reimbursement for damages as we cannot lease the unit that the pod is blocking. Pod location is ******************************************* ********** NC *****.

  

  Business Response

  Date: 06/30/2025

  I am in receipt of your correspondence regarding ****** ********. Our records confirm that the container was successfully picked up on June 30, 2025.
  We sincerely regret any inconvenience or delays Mr. Moriarty experienced leading up to this resolution. 

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ******** may have endured.   PODS Enterprises,LLC prides itself on its quality customer service and we regret that Mr. ******** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from ******* to **********. The business has taken my money and half of my belongings. They have had multiple delays in providing service and been dishonest for reasons to fail to deliver. Their call center people have no contact with local offices and have repeatedly stalled. If not for placing my own GPS device in the pod I would have no idea where it is, and neither would they.

  

  Business Response

  Date: 07/05/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******** ****. A review of the issue that gave rise to this complaint is currently underway. Mr. **** has been assigned a PODS Advocacy Representative and has been contacted to advise of assignment and provide contact information while the review proceeds.  We will continue to work with Mr. **** until the review is complete and will provide details and appropriate resolution accordingly.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. **** may have endured.  PODS Enterprises LLC prides itself on its quality customer service and I regret that Mr. **** feels they experienced nothing less. We sincerely apologize for any instance where a customer is not completely satisfied with ********************** experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a recent customer of ********************** who hired them to move my family due to a new job opportunity. We originally planned to move from ******* to ******** however, my job opportunity changed to an offer in **************. (This was an initial cost of $2,600) I notified PODs more than a week in advance of when they ask for a change of address, and most importantly for this case, notified them PRIOR to my container departing their storage facility in *******. However they told me that they were unwilling to stop the shipment and a few days later, ended up moving my POD from ******* to ********. They were totally unwilling to simply divert that order to ************** and are now telling me that I need to spend an additional $3000 for a completely new order to move my belongings from ******** to **************. Im very disappointed that the company would not have flexibility, especially knowing that A. I gave them significant notice, and B. my POD container was literally passing by the updated delivery address. Ive called, been told that a manager will give me a call within an hour and then get no response. I usually have to send a couple emails in order for them to respond and Im just told that I have no options other than to place a new order, and more than double my cost for this move. Just like my phone calls, in my emails ai request to get in contact with a manager, but they just tell me I have no options and ignore my request to escalate my concern. I am hoping a manager will reach out as requested and in the meantime assume I just need to spend the additional money in order to get my belongings. I hope the company will get this feedback to someone in leadership. Based on the timeline of my communication and their decision to still move my items I do not think my request was something that could not be accommodated. I hope to get this resolved and would like to add that other than this, Its been a pleasant experience working with the company.

  

  Business Response

  Date: 07/03/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Mr. **** ******. On July 2, 2025, an attempt was made to contact Mr. ****** to further discuss his concerns; however, we were unable to reach him, and a voicemail was left.
  On May 4, 2025, Mr. ****** placed an order to have his container transported from ******* to ********. At the time the order was placed, it was confirmed that transportation would begin on May 20, 2025, with the intent of delivering the container in ******** by May 30, 2025.
  On May 17, 2025, Mr. ****** contacted PODS and requested a change to the delivery address within ********. This request was processed and updated accordingly.
  On May 23, 2025, Mr. ****** contacted PODS again to request a delivery change from ******** to **************. At the time of this request, the container was already in transit and arrived in ******** on May 24, 2025.
  PODS coordinates transportation logistics through a network of shared routes and schedules, where multiple customer containers are transported together. Once a route is underway, mid-transit rerouting is not operationally feasible due to the coordinated movement of multiple shipments.
  We appreciate Mr. ******* understanding and patience. Based on the details of the order and the timing of events, the container was transported as agreed to the destination state. Any additional transportation beyond the original destination would require a separate charge.
  Thank you for the opportunity to respond.

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a 16' container from PODS with the monthly expiration date for the container to be June 19, 2025 with a three day ***** ******* We completed our move in on June 18, 2025 and called PODS to have the container picked up before the monthly expiration date. PODS stated they were unable to pickup the container until June 23, 2025 which is past our ***** ******* Additionally, PODS stated we would be charged another monthly rental fee in the amount of $529.78 since we would be past our expiration date. We should not be charged the fee due to PODS inability to pickup the container in a timely manner. It is suspect that PODS was able to pick up the container exactly one day after our expiration for the ***** period and thus charged the additional fee for one day of rental. We request a refund of $529.78 credited to my credit card which was charged on June 20, 2025. In fact, we should not have paid the fee until after our ***** period but we were still charged.

  

  Business Response

  Date: 07/03/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* ******* and complainant ******* **********. A review of the issue is currently underway. We regret the delay in Ms. ******* move and understand the inconvenience caused. A PODS customer advocate reached out to Ms. ************* with a proposed resolution. Upon her response, we will proceed accordingly and continue working with her until the matter is fully resolved.
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. *************may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. ******* feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.