Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  Pods

  4816 Pods Way Chesapeake, VA 23320

• 

  Pods

  2118 Commerce Dr Cayce, SC 29033-1525

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a contact with *** to deliver a 16 container on Saturday, 17MAY25 in **********, **. The day of 17MAY25 *** called me at 9am to inform me that one of their drivers had a family emergency and they could no longer deliver the *** that day, and the earliest they could deliver would be the following Wednesday, 21MAY25. I originally had help loading the *** the weekend of 17MAY25 through friends and family. My friends and family could not help load the *** during the week as they have their own jobs and lives. When we told *** on 17MAY25 that we were now going to have to hire movers to load the ***, because we no longer had the free help and I had to leave for ******* before Wednesday, 21MAY25, *** said we could submit a reimbursement request for the price of the movers. *** is now saying that they do not reimburse for movers as that is a concerned a luxury and not a necessity and they can reimburse me $145.33 as a one-time goodwill gesture in acknowledgment of the inconvenience caused by the delay However, the only reason I needed movers, which cost me $1,053.50, was because they broke their contract by not delivering on ******* as contracted to do so.

  

  Business Response

  Date: 06/17/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer, ***** ******.
  As noted in our prior response dated November 11, 2025, a full review of the matter was conducted, and the resolution provided was determined to be appropriate based on the facts available at the time.
  In the interest of customer service and due diligence, we revisited the issue upon receipt of this additional feedback. After a secondary review, PODS Enterprises, LLCs position remains unchanged. The claim was thoroughly evaluated, and the total value of the discounts applied to the accountalong with the compensation extended on June 11, 2025surpasses the amount requested in connection with the labor services.
  While we regret that we are unable to alter our position, we can confirm that the matter has been carefully reviewed to ensure fairness and accuracy.
  
  

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pods has continually refused to meet delivery dates. Since my PCS to ********** we have been waiting in a empty house for our shipment to arrive. They were first supposed to deliver on June 7th, which we confirmed 2 days prior. They never called the night before to notify of shipment, never contacted the day of and my wife had to reach out only to find out they canceled on us. Then they rescheduled for June 10th delivery, shifted from the morning timeframe to afternoon timeframe, and as expected missed the delivery. The explination was broken equipment stopped delivery. What's infuriating is that not once did anyone bother to notify us of this which leads me to belive it's a flat out lie. They claim they'll get it to us tomorrow because the equipment will magically be fixed for sure, and I cannot and will not believe it considering the incompetence that has been displayed thus far.Being that im inprocessing to my unit, and my wife is starting her job soon we do not have the luxury of time. Considing this experience i cannot recommend pods as a moving company, especially to military service members and will be doing everything in my power to ensure no other soldiers at JBLM get screwed over the way we did.

  

  Business Response

  Date: 06/17/2025

  I am in receipt of your correspondence concerning PODS customer, **** *******. As of June 16, 2025, we have resolved all concerns with Mr. ******* to his satisfaction. 
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ********** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that he feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.
  

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will not except my payment $1275.85. They have scheduled to Auction off my POD ON JULY 3 2025. They said I must first fill out a Credit Card Authorization form. I have fill it out and have Fax them 3 time and have email them through ************. They keep tell me they have not received any if them.

  

  Business Response

  Date: 06/11/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******** ******. On June 11, 2025, contact to discuss the issue was initiated with Ms. ****** in order to address her concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ****** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ****** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:06/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30, 2025, I was scheduled to receive delivery of an 8-foot PODS container between 4:00 PM and 7:00 PM a time window confirmed in advance. Instead, the ****** arrived nearly four hours early, around 12:40 PM, while I was briefly unavailable due to a flight. I had proactively informed PODS of this in advance.Earlier that day, a different PODS ****** successfully delivered a 16-foot container and assured me the 8-foot unit would also be no issue. When the second ****** arrived, he stated a waiver was required due to placement concerns. I signed and returned the waiver within four minutes, but the ****** left without delivering the container, claiming I had not responded in time.I urgently communicated via text and email, explaining that this container held my childrens beds and that we needed it delivered that day. Despite my efforts, PODS rescheduled the delivery to June 2 and has since denied me access to my container. On May 31, I called four times, including speaking with a supervisor, but no one could assist or provide a solution. I was told I would receive a callback, but no call ever came. I also submitted a formal complaint via email and received no response.PODS failed to deliver during the confirmed window, disregarded clear prior communication, imposed an arbitrary deadline, and has shown no accountability. I am now without access to essential items and have been given no resolution.

  

  Business Response

  Date: 06/18/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** ********. On June 18, 2025, a PODS representative and Ms. ******** reached a mutual agreement, which included a Customer Satisfaction credit to address her concerns. The refund is currently being processed, and we consider the matter resolved.

  
  We greatly value our customers and are committed to providing a high level of service. While we regret any inconvenience Ms. ******** may have experienced, we appreciate the opportunity to review her feedback and respond accordingly.
  PODS Enterprises, LLC continuously evaluates our operations to enhance the customer experience and ensure we uphold the standards expected by those we serve.

  Customer Answer

  Date: 06/19/2025

  This response was provided verbally to BBB:

  I am accepting the company's offer of refund.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, as a Realtor in ** I hired this moving company (PODS) to assist my clients with their move as a token of my gratitude. On May 20th a 16ft pod was delivered the my clients home they were currently selling. The problem started to arise when I needed the pod moved to my clients new location. We closed Escrow on their home Friday June 6th, On Saturday June 7th I scheduled the Pod to be picked up and delivered. However I got an email late that Friday saying the pod was re-scheduled fue to "unforseen circumstance". I called them to fix the issue as the *** was now going to be on the new buyers property as late Saturday we handed over the keys. I spoke to customer service and they told me they were going ask the warehouse manager to make an acception and pick up the pod same same Saturday to avoid any issues. Unfortunetly the **************** **** are not allowed to send personalized email so when I asked for a recipt or some kind of copy as per our agreement they could not provide one and told me it was going to be documented on the property. On Saturday the day of pick up they were a no-call no-show . I caleed them again on Sunday but thtey cant do anything because pods arent delivered on Sunday and I also come to find out that the erea the pod is in they dont deliver until Tuesday! I had the case escalated to Management but they take ***** hours to get back to me via EMAIL ONLY! I NOW HAVE MY CLIENTS PERSONAL BELONGINGS INSIDE THIS *** AT THE BUYERS HOME AND A COMPANY WHO WILL NOT HELP ME SOLVE THIS ISSUE. The new buyer is ANGRY and wants to charge me $1,000 per day if I do not fix this issue. I got a call from a No Caller ID a minute ago it rang for 1 second, they hung up, It was from PODS letting me know that due to "unforseen circumstance" the pod will now not be able to get delivered until the 12th of JUNE!! I cannot have this the pod is on someone elses property and the buyer is ANGRY!!!Container ID#: ******** Order number# *******

  

  Business Response

  Date: 06/18/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* ********. Outreach to Mr. ******** was initiated on June 12th and again on June 18th to discuss the concerns surrounding scheduling and to work toward a resolution.
  
  We value our customers and are committed to providing a high standard of service. While we understand the impact that scheduling challenges may have, we remain focused on addressing customer concerns in a timely and constructive manner. PODS Enterprises, LLC continually evaluates operational processes and appreciates the opportunity to review feedback. We are committed to taking appropriate actions where necessary to ensure a positive customer experience.

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I chose PODS for my cross-country move. I had no issues with my first container delivery, pickup, redelivery. PODS informed me on the day of the second pickup that they would be arriving a day late for my pickup. Not great, but I tolerated it since our next *** was scheduled for 2 days later. I received my second container on June 4, 2025. The next day, when I tried to open the **** it wouldn't open. I used all my strength and could not open it. Obviously this is a problem and I wanted to take no chances on this defective *** causing major issues for my major move. I called PODS on the afternoon of June 5, ************************************************ ***lace the *** with a different one. They told me they would send someone BY June 6. When no one showed up all day on June 6, I called again. They told me they would send someone on June 7. I called again the morning of June 7 (a Saturday, and the day we were supposed to load our *** with the bulk of our items) to make sure that someone would, in fact show up. They told me someone would come to my house by 5pm. At 4:10pm, I called again to check because no one from PODS had called or showed up. On this call, I was told that it was documented that my issue was resolved. I told them it was most definitely NOT resolved, and that I had not heard from anyone from PODS. The ***resentative then told me the previous ***resentative had requested a "***osition" of the ***. I had never requested that. My specific request was always the same: fix the door on the defective container or ***lace the container with one that was not defective. After a 45 minute phone call, on which I was put on hold multiple times for the *** to speak to the supervisor at the Sarasota PODS location, I was left with no resolution, no written indication on my account that the issue would be resolved in the next 24 hours, and only verbal confirmation that they would SUPPOSEDLY be back in 3 days to resolve this issue.

  

  Business Response

  Date: 06/11/2025

  I am in receipt of your correspondence concerning PODS customer, **** ********.  Our ********************** Customer Advocate has since spoken directly with **** ******** to address their concerns.   We sincerely appreciate the opportunity to receive feedback and work toward a resolution.  We were pleased to provide additional discounts for the move, which **** ******** graciously accepted.  PODS considers this matter to be resolved amicably.
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry.   We sincerely regret any inconvenience that **** ******** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that **** ******** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  
  

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the internet to research and book a PODS delivery, pick up, and storage. It asked what you wanted and I chose 2 - 16' containers to be dropped off at my existing address and then moved to my new address approximately 13 miles away. Also wanted to extend the timeframe to 2 months total so we had time to move in and properly store our items. The internet quote was for roughly $630. That seemed very fair for the process so I booked the pick up date and the removal dates: At least I thought I did. Drop off was 5 days after the date requested. They damaged both sides of my driveway but made me sign a release before they left or I wouldn't get the PODS. Later scheduled the removal and delivery to new address. Today I received another charge on my credit card (charge #4) for $440 +/- that was over and above the internet quote. After speaking with 3 representatives all of which are rude and arrogant. They said well we sent you an email with the charges and you're at fault for not catching the error if there was one. Needless to say the charge is double the internet quoted amount, the shipping dates are moot and the customer service **** are complete jerks. This is a bait and switch scam that is going on without notice. I will spend as much time as I have to dispute this companies unethical policies.

  

  Business Response

  Date: 06/16/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *** *******.
  Our records indicate that Mr. ******* placed his order online, and the charges applied were consistent with the pricing presented at the time of booking. A 30% promotional discount was correctly applied to the Initial Delivery, the first Monthly Rental, and the Final Pick-Up fee, in accordance with the terms of the promotion. The second Monthly Rental was charged at the standard rate, as the discount only applies to the first month of rental service. These details were previously communicated to Mr. ******* via email on June 7, 2025. We believe this matter has been addressed appropriately, but we remain available should the Bureau require any additional information.

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ******* may have endured. PODS Enterprises, LLC prides itself on its quality customer service, and I regret that Mr. ******* feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less-than-satisfactory experience, we endeavor to review the processes that gave rise to the feedback and take appropriate measures to address their concerns.

   

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23432588
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** *******

  Customer Answer

  Date: 06/20/2025

  I have been in contact with one of their dispute resolution folks and we have traded many calls.  Once you create an online quote they send you a contract, keep in mind it is not written in sync with that online quote, and then the online quote is deleted and supposedly not accessible by PODS or the customer.  Seems not only odd, but convenient to change the information on their end.  While it may be true that I did not read through the multi page confusing email they sent me, I never expected it to be different than that which was quoted online.  I then created a new quote online with the same exact parameters as my original quote and received a quote even less than the original one.  I used this screenshot to send the dispute resolution lady, and her comment was that the date of the quote did not match the time frame of my complaint and therefore it did not prove anything.   If I ran my business like this, I would not ever have another customer.  The information is misleading and downright deceptive.  Why would the online quote not be retrievable?  Does that sound like someone you want to do business with?  

  

  Business Response

  Date: 06/30/2025

  Thank you for the opportunity to respond to Mr. ******* concerns.

  According to our records, Mr. ****** received an online quote through our website. As noted in our terms, quotes obtained online are valid for 7 days from the date they are generated. Once that period passes, the quote expires, and any subsequent bookings are subject to current pricing, which may vary based on availability, timing, and market conditions.
  

  In Mr. ******* case, it appears a new quote was generated after the initial one had expired. While the details of the quotes may have appeared similar, the pricing reflected updated conditions and applied to a different reservation window.
  

  We have reviewed the transaction and confirmed that the amount charged matches what was displayed in the order confirmation and final invoice at the time the reservation was completed.
  

  We understand how pricing differences may cause concern, and we appreciate the opportunity to clarify how our quoting and pricing structure works. Based on our review, we believe the charges applied align with our policies and the information presented at the time of booking.
  

  
  

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23432588
  
  I am rejecting this response because:
  Their explanation is so wrong I didnt want to waste anymore time responding to this ridiculous company.  I am challenging the charges made to my credit card.  The whole internet quote system and 7 day pricing is not even remotely related to the bait and switch tactics they pulled.  I received a quote online for $638.  I placed the order at that time.  Not 7 days later.  They charged my card on 3-4 occasions totaling over $1,000.00.   I only created a second online quote to PROVE TO THESE IDIOTS that you can still receive a quote for less many than was charged to me for these services.  Its mind boggling how they can act like I didnt receive the online quote for $638.  Where is the quote?   Why do their online quotes disappear?   Im challenging and contacting the ** attorney general and filing a complaint.  
  Sincerely,
  
  *** *******

  

  Business Response

  Date: 07/10/2025

  Thank you for your continued feedback.
  We understand Mr. ******** dissatisfaction and have reviewed the matter once again. However, we must respectfully maintain our position based on the facts and documentation available.
  As previously stated, the original quote obtained online was valid for 7 days in accordance with the terms clearly presented during the quoting process. The charges incurred reflect the pricing and services confirmed at the time of booking, not the earlier expired quote. While Mr. ****** may have generated a second quote afterward to compare pricing, this does not retroactively alter the charges associated with the confirmed reservation.
  All billing activity aligns with our pricing policies and was fully disclosed in the order confirmation and final invoice. While we regret that Mr. ****** feels misled, we have found no evidence of deceptive practices or billing outside the scope of agreed terms.
  We will provide all necessary documentation to the credit card issuer and regulatory authorities as part of any formal inquiry. At this time, no adjustment to the charges will be made, and our response to this complaint remains unchanged.

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I chose pods to assist in my moving because hauling everything I own in a Uhaul van is miserable. My expected experience is that they would provide me with the bare minimum information when it came to getting the pods delivered but they didn't provide clearance information for their truck on delivery and were unable to deliver it to the correct spot and then left immediately and told me to file for a permit (could not tell me which permit) so that I could block traffic and then when I called back to try and determine the things I needed to do, they gave me their next available date for delivery, a week away. It's mind boggling to me that they could leave out this critical information that's required for delivery to an address they were told in advance. Today is the first I'm hearing of these permits and none were required in **, so now I'm screwed and have to wait another week to get ahold of my stuff rather than being able to do so today as I've been told I would have been able to do.

  

  Business Response

  Date: 06/11/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** *******. On June 6, 2025, and June 11, 2025,we attempted to contact Ms. ******* regarding her delivery concerns. A voicemail was left, and a follow-up email was also sent to facilitate further discussion.
  
  At this time, we kindly ask that Ms. ******* respond directly to the emails sent by PODS so we may continue working toward a resolution.
  

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an 8 *** container on May 15, 2025 for a scheduled delivery date of May 16, 2025 to my previous home. The *** was delivered as scheduled on May 16, 2025 to my home. The *** was then picked up from my house and taken to the ********************************** facility as scheduled and was then supposed to be deliver to the ********************************** facility on June 7, 2025.I logged into MyPODS account this morning (June 5, 2025) and saw that details regarding my *** delivery were changed without my knowledge. I am on the phone right now (June 5, 2025) with PODS customer service to find out where my *** is and why delivery details were changed without my knowledge. I was told at the beginning of this call that they made a mistake and cancelled my order so my *** is still at the ********************************** facility when it was supposed to be in transit to my final destination which is the ********************************** facility. Now after being on hold for over an hour Im being told that my *** is at the ********************************** facility even though my online account is still showing that its at the ********************************** facility. I was scheduled to pick up my *** at the ********************************** facility on June 9, 2025 with movers that I already scheduled and hired. But I dont know if my *** is still at the ********************************** facility, if it is in transit, or if it is at ************************************** facility. Im trying to be transferred to a supervisor at PODS to figure out where my *** is and why my order was cancelled without my knowledge but I keep being put on hold. This is unacceptable. Where is my ***? And when can I retrieve my items? I need to coordinate the ********************************** facility unloading with my movers asap and I cant do that without being given factual information by PODS. This is quite literally the most terrible customer service I have ever experienced.

  

  Business Response

  Date: 06/17/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** *****. On June 12th, a ********************** Advocate connected with Mrs. ***** to discuss the next steps in the claims process. Following that discussion, a resolution was reached and confirmed as satisfactory by the customer.
  At this time, we respectfully request that this complaint be closed as resolved. Should you have any questions or need further assistance, please feel free to respond directly to this email for the most efficient support.

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had stuff transported by PODS and they damaged my Computer in the process of the move. The insurance does not want to cover it and are blaming it on "mechanical or electrical derangement" which i proved was impossible to occur the way the computer was packaged up. They also said it was "vibration or shifting during transport" that may have caused the issue and i sent photos proving it was not normal vibration or shifting that occured during transport and it was major movement that caused damaged to other items as well. In photos you can see how everything heavily shifted and even was completely out of place as well. The bubble wrapped item is a TV that was in the back of the container that ended up in the front. Thats how badly the trailer was moved and damaged other items as well.

  

  Business Response

  Date: 06/05/2025

  I acknowledge receipt of your correspondence regarding the customer from **********************, ***** *****. Please note that the *** contents coverage purchased by the customer is managed by a third-party company, ************, and not by PODS Enterprises, LLC. Therefore, we can only provide information on how the coverage was initially presented. Since ************ oversees the claim review process and makes the final determination, any disputes or requests for updates regarding the claim should be directed to them.
  
   
  
  Given that the customer's concerns are specifically related to the denial of the claim, we kindly request that this complaint be removed from PODS Enterprises, LLC and forwarded to ************ at ******************************************************. When forwarding, please reference the complaint filed with the West Florida BBB, complaint # ********, on behalf of ***** *****.
  
   
  
  Should the customer wish to dispute the denial of their claim, they will need to contact ************ directly in writing or by responding to their emailed communications and follow their dispute process.
  
   
  
  At PODS Enterprises, LLC, we highly value our customers and are committed to maintaining the highest standards in the industry. We deeply regret any inconvenience Mr. ***** may have experienced. We take pride in our quality customer service and are disappointed that Mr. ***** feels their experience did not meet our usual standards. We sincerely apologize for any dissatisfaction and appreciate the opportunity to review and address the processes that led to the customers feedback. With this response, ********************** considers the matter appropriately addressed and forwarded.

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23428335
  
  I am rejecting this response because: the insurance provider is saying it is PODS fault for the clearly excessive motion of the PODS container that caused the damage to the computer was during the transportation of the container. Although there is no physical damage to the container itself, everything inside was visibly not transported with care. Multiple things were damaged. The computer being the most expensive of the items is the reason for the claim in the first place. I need this resolved immediately because it has been almost a month now with nothing but false rejections stating that it was due to a mechanical or electrical failure even though caution to prevent these things were put in place before initial packaging of my computer. 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 06/19/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** Perez . On June 18th, 2025, a PODS Advocate connected with Mr. ***** to discuss the next steps in the claims process. Following that discussion, a resolution was reached and confirmed as satisfactory by the customer.
  
  
  At this time, we respectfully request that this complaint be closed as resolved. Should you have any questions or need further assistance, please feel free to respond directly to this email for the most efficient support.

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****