Reviews

Review Details

• Review fromPhoenix G

  Date: 03/27/2024

  1 star
  I first spoke to postcardmania in late 2023. The sales lady was very high pressure sales. When I said I was simply wanting information, she told me the rates would change if I didn't sign-up then. I said, oh well, I'm not ready to commit. 1st red flag.I was then bombarded with emails, texts, and calls to close me. 2nd red flag.I decided to invest in 3 mths of mailings, 1500 postcards per. Btw: Though I never needed to advertise my ***********************, I had marketed my books for over 20 yrs. I knew marketing, costs, ROI, etc. I knew what to expect.After my first mailing, I was already concerned, because I received nothing. Not one call or email out of 1500. 3rd red flag.I asked one of my clients who was in the zip code, age, income, and gender parameters of my mailing list if she received my postcard. No, she did not. Neither did her two female neighbors. I expressed my concerns to my rep at the company. She couldn't explain. 4th red flag.After the 2nd mailing, and again, with NO responses whatsoever, I asked my rep to CANCEL my agreement. Something was not right. She told me it was best to run five mths or even more. What?! This was not what they told me when I signed on! Typical marketing BS! 5th red flag.This morning, I decided to check the BBB. This is when I realized I am NOT the only with the exact same concerns! So many other business owners are complaining about the same thing: absolutely no return on their investment. No calls. No emails. 6th and final red flag.NOTE: I had asked for samples of my postcards. First, my rep declined me. Why? I told her that was odd, considering the money I had spent. She then agreed to mail me some samples. It's nearly 6 weeks later, and no samples. Another huge red flag.Based on the aforementioned, I will be seeking a full refund with my credit card company. Nothing, but a waste of my time and money. Something is very wrong here. PART TWO:After I expressed my numerous concerns, PostcardMania suddenly claimed I had to invest in at least 3-5 months, before I saw any response. That, however, is NOT what their high-pressure sales people told me. They assured me 3 months, with ***** postcards per month, would produce "an impressive return!" They also refused to cancel my acct. I was livid. When I asked to view my mailing list, their rep told me she had to "look into it". Excuse me? She then told me they had to be careful who they sent mailing lists to, considering "all that was going on in the supreme court." What?!? She finally sent me a file, but I couldn't even open it.I asked for my list once again. This same **** ****** said they had to "SCRUB MY LIST" before they sent it. Oh, the games were never-ending! Their excuses were insulting and absurd! After $***** spent, ***** postcards mailed, and over 60 days without a single response, I quit! I filed my complaints with my c/c. I am disputing every $ spent with this scam of a company. Please, do NOT give them your money. It is a shameful marketing scam. For the record: I am not the only with the same complaints. Please read below:

• Review fromAndys Transport Services L

  Date: 03/14/2024

  1 star

  Andys Transport Services L

  Date: 03/14/2024

  Very attentive people to speak to. They always return calls promptly. Very professional design.The process is horrible. Numerous delays in getting the design finished. I was told mailing date of March 8. Then March 11. Then March 12. Today is the 14th. Nothing has been mailed yet.
  

  PostcardMania

  Date: 03/15/2024

  Hi there, I see someone from our Quality Control Division reached out yesterday in hopes of resolve any issues with your campaign but they were unable to reach you. Someone will be reaching out again today, so hopefully we can get this handled. 
  

• Review fromMichelle H

  Date: 03/04/2024

  5 stars

  Michelle H

  Date: 03/04/2024

  PostcardMania's customer success team is awesome, so I am giving the company 5 stars, even though their sales personnel and tactics earned negative marks in my opinion. Dyanni from the Postcard Mania success team was a delight. She was professional and did a great job ensuring that I maximized my company's new direct mail campaign. If you can get past the ridiculous and antiquated attempts at creating urgency... You'll be delighted with the implementation team.
  

  PostcardMania

  Date: 03/05/2024

  Thank you for the 5-Stars! We appreciate your honest feedback and will be discussing this further to see how we can make improvements to our process. Glad to see our Campaign Coordinators won you over, we hope to continue helping you grow your business!

• Review fromkevin a

  Date: 02/02/2024

  5 stars
  **************** is a very professionai assest to and for postcard mania

• Review fromLaurie R

  Date: 01/09/2024

  1 star

  Laurie R

  Date: 01/09/2024

  Horrible Spent $1400 they told us that our postcards hitting mailboxes on 12/20/2024 for our event on 1/04/2024 Today is 1/09/2024 and they still have not arrived. Not a single person has received them. ****** has done nothing but blame the post office for not delivering. ~$1400 and no response. Absolutely horrible
  

  PostcardMania

  Date: 01/11/2024

  Hi ******- It's unfortunate we couldn't get this handled internally and we sincerely apologize if there was a delay in escalating your concerns. Your mailing was scheduled to go out on 12/20 with a USPS delivery timeline of 3-5 days. This was outlined in the mailing schedule confirmation email sent after this agreement was made with your campaign coordinator. You mail tracking shows 99.93% delivered and based on all the data at our disposal, we have nothing that indicates an issue with USPS delivery. Regardless, I'm having our Quality Control Manager reach out to provide more data so we can hopefully come to an agreement. 

• Review fromAmanda B

  Date: 01/08/2024

  5 stars

  Amanda B

  Date: 01/08/2024

  Extremely attentive to needs and detail oriented within advertising. Great people that are in constant communication regarding designs and marketing materials. I am glad that we used Postcard Mania and would use them again.
  

  PostcardMania

  Date: 01/10/2024

  So glad to hear this! Thank you for letting us know, we'll make sure your team hears about this rave review!

• Review fromJudi M

  Date: 12/29/2023

  5 stars
  I have been using PostCardMania for a few years now.They have been very attentive to my needs with my advertising.Their turn around time when getting back to me is very quick.They have always gone above and beyond to service my needs.I definitely recommend them.Easy to work with and they provide excellent communication.

• Review fromTeresa M

  Date: 12/19/2023

  5 stars
  Our firm has used PostcardMania for several years now for a yearly project and the service has been very well received. This year ******** was our contact during the process and she was right on point which was appreciated as we worked thru the process.

• Review fromGregg C

  Date: 11/15/2023

  5 stars
  It's my first time working with PM. The service from ****** so far has been outstanding. He has been very helpful answering all my questions.

• Review fromRoxy G

  Date: 11/02/2023

  5 stars
  Your system is so easy to navigate and when things were a little confusing, ******************** made sure to help me walk through every step. I love the customer service when needed. It's great that she was able to go back and check on little details I missed out and add them in very promptly. ******** was very helpful and patient with me being new to this process! Cards came out GREAT and just as I imagined them for our Company! Here at All Approved Electrical We All Approve ******** as the BEST EVER! *****