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Business Profile

Legal Document Help

Easy Form Filler

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 123 total complaints in the last 3 years.
  • 105 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought i was on a government passport site, this is fraudulent and impersonation of a government agency. I want a full refund. I am 53 year old woman with one income supporting 2 adults 5 cats and 3 dogs. I cannot afford to waste money like this. These people should be taken off the Internet for impersonating a government office.

  • Initial Complaint

    Date:08/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filled out the online form for my wife to get a copy of the passport application. When finished I was given an option to download a copy which I did. The file says corrupt and wont open. It also say a receipt was emailed to me. I have no receipt in my inbox or spam folder. The website says they can be reached 24/7 which is not true. When I call a recording says nobody is available. When I email support it says they are looking into my complaint. Nobody has reached out to me by phone or email. I believe this company is a scam!

  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The site charges $85 to fill out the form. The form is supposed to be emailed to you, and you are allowed to print it online. The passport form does not print correctly, and it was not emailed to the address given. *********** said it is a scam.

  • Initial Complaint

    Date:08/27/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used easy form filler without realizing that I was not utilizing a government site. The site appears as if you are completing everything you need to be able to renew your passport. They then proceed to charge you as if it is the renewal fee. After completing this, I was emailed all the paperwork that is free to complete via the actual government website with the instructions to pay the real renewal fee for my passport. This website is charging to do something that is completely free with the pretense that it is what is needed to be able to renew your passport. Now they have EVERYTHING needed for identity theft because the passport application form requires all info someone would need to open bank, credit, rental, loan info in your name. This business needs to be shut down. I was able to stop the charge on my card from going through thanks to my credit card company's fraud alert but have had to place a credit freeze with all the bureaus & still have a few more to set to make sure no bank accounts or utilities and such can be opened in my name without my knowledge

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was online trying to apply for a new passport. It came upon this site that supposedly would let you fill out a form and do the renewal online. I filled out their form and submitted it and they charged me $85. Afterwards I found out that you cannot get a new passport online that you have to fill out paperwork and bring it in to a passport renewalfacility like the post office. This was a big scam and I want my money back

  • Initial Complaint

    Date:08/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 22, 2024 I was searching the internet for the US **** of ***** to try to renew my passport online. The first website that came up was easy-form-filler.com with a picture that looks similar to US **** of *****'s website. I continue to enter my personal information thinking it is the online renewal process. It asked for my credit card information and even asked if I would like to purchase passport loss insurance for an extra $20 and something (don't quite remember). I proceed to enter my credit card information to pay for the service which I assume is the fee to renewal my passport and the extra $20 for insurance which was a total of $88.83. I Site stated that my application was sent to my email so when I check and download the application (thinking it a copy for me to keep). I caught that verbiage that I must pay the **** of ***** $130 to renew the passport and the application was only the actual form. They also did not provide anything about the "passport insurance" that they charged me for. That was the moment I knew this website is a scam. I would like for them to refund the full amount they charged me - $88.83 and for others to know this website is a scam and not to become a victim.

  • Initial Complaint

    Date:07/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Easy-Form-File.com is posing as a government site. It is the first thing that pops up when you search passport application/renewal this should be illegal and the government should shut them down. The site looks very legit. I gave them $88.83 to fill out a form that I was duped into believing was for my passport renewal. I will fight to get my money refunded and to get this site shut down. This is unacceptable that the site remains able to continuously con people out of money.

  • Initial Complaint

    Date:07/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is very deceiving. I type in passport renewal and this pop up and looks legit until I got charged $88.83 just to fill up a form. I emailed them and still waiting for them to response.

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was assisting my partner with applying for a passport and was unknowingly on this third party website, which is very much disguised as the government website to renew or apply for a passport. This business is charging for a service that is completely free and using multiple different websites/business names to make it difficult for customers to actually figure out who we are paying/supposedly working with. I saw the charges on my credit and bank accounts from passport-assist.com, which does not actually have a website, and then received the confirmation email from easy-form-filler.com. After checking through my internet history, the actual website for the form is *********************************. I have not received a response from customer support. I was not only charged on my debit card, which was DECLINED on their site (supposedly never went through), but I was also charged on my credit card. I would like a FULL refund of the $64.88 charge on my debit card as well as the $64.88 charge on my credit card. I would also like my partner's information completely deleted from their system.

  • Initial Complaint

    Date:07/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a search online to renew a recently expired passport. The first site to pop up claimed to renew it for you. It looks legit and appears to be government related. It charged me and collected all my personal information. I thought it was odd when I didnt receive any payment confirmation from the government and then did a search further only to learn that this site is a scam.

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