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Business Profile

Legal Document Help

Easy Form Filler

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 121 total complaints in the last 3 years.
  • 104 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction is 3/11/2025 Business claimed to be passport processing business.Took Passport related personal information and $150, fee ************ contact does not connect and emails to support email address bounce back.

  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website uses deceiving marketing to mimic a US government agency. I want to cancel my order and get my money back.

  • Initial Complaint

    Date:05/10/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/9/2025 ID#************ $85.83 This is a phishing website, misrepresenting themselves as the site to apply for US Passports. Only when they issue a purchase receipt is their any mention of their true identity. "**********************************."I am concerned for the safety of my personal information.

    Business Response

    Date: 05/14/2025

    Dear ******, 


    We are writing you regarding your consumer complaint lodged before the Better Business Bureau, with number case #********, which we were notified of on May 10, 2025.  
    After having carried out all the necessary internal checks, we have not found your customer file in our database.
    Likewise, please note that the Order Number indicated in your complaint does not belong to our company.
    Therefore, we kindly request that you contact the appropriate company to resolve your complaint, since we are not the correct recipient of your complaint. 
    We trust the above has been of assistance. 
    Yours sincerely,
    Customer Service Department


  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to renew my passport online and I typed in "passport renew". This was the first website that popped up on top of the ****** page. I unfortunately filled out the passport renewal on their website and gave them very sensitive information about myself including, Social Security number, date of birth, place of birth, home address, phone number, passport number, parents full name, date of birth place of birth, and mothers full birth name (i.e. maiden name).I also gave my husband's name, date of our marriage, phone number I thought I was filling out this information on the official US state website. This happened on May 3, 2025 This website is designed to look just like the official US state website.Can you please help? I would like them to delete my full account, and I would very much appreciate it if you could PLEASE SHUT THIS WEBSITE down and others like it.Thank you

  • Initial Complaint

    Date:05/03/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a fraudulent company disguising themselves as a government website for passport renewal applications. I paid $85.83 on March 11, 2025 and it was withdrawn from my account on March 17, 2025.

    Customer Answer

    Date: 05/17/2025

    On May 6, 2025 the company refunded the money that they charged my account. 

    Customer Answer

    Date: 05/19/2025

    Date Sent: 5/17/2025 7:46:58 PM
    On May 6, 2025 the company refunded the money that they charged my account. 

  • Initial Complaint

    Date:04/30/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is posing as a government website for people who need to renew their passports. The website asked for my personal information and then generated it on a DS-82 form. I then had to pay for this service. This website came up ahead of the ************************ website. After now having looked up the actual website for passport renewal, this is not a service that needs to be paid for and I am concerned about my information being shared.

  • Initial Complaint

    Date:04/30/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False website for Passports! All the complaints and the company is still on the web.

  • Initial Complaint

    Date:04/25/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website imitates a government website but is NOT. They charged me $88.83 for a PDF form that was emailed to me which does not include the application fee! So now they have all my personal information including my social security number! Their url is *************************?! How would people know this is not a legitimate business? How is this legal?! But when your charged the bill states **************************. ! This is shameful and very shifty. I want my money back!

  • Initial Complaint

    Date:04/21/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to renew my passport today with the US government. This site disguises itself as if it were the actual site to process the renewal and instead charged $88.83 just to file the forms that we can easily do for free! I was under the impression that I was processing my renewal through the correct government site. This site even uses a .org URL. It is intentionally misleading and I can see many many complaints against the company made with the BBB. How is this site still allowed to scam the American people? I would like my money back and this company to be made to pay for what it is, a fraud.

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is posing as a government agency collecting money for passport renewals. They scammed me , and to find out many others, out of $88. This should be a crime and they should not be allowed to operate as a business. If you are reading this and you too have been scammed by this company, please contact me. I have reached out to an attorney about a class action lawsuit.

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