Reviews

This profile includes reviews for Lakeview Loan Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lakeview Loan Servicing, LLC

  4425 Ponce de Leon Blvd STE MS5-251 Coral Gables, FL 33146-1837

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  Lakeview Loan Servicing LLC

  100 E Business Way Suite 310 A Cincinnati, OH 45241

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  Lakeview Loan Servicing

  5151 Corporate Drive Troy, MI 48098

Review Details

• Review fromSandy K

  Date: 07/17/2022

  1 star

  Sandy K

  Date: 07/17/2022

  I hate having to give them 1 start to write a review on this despicable company that purports to be a loan servicer, yet clearly states they pass the loan servicing on to other servicers. During 2019 and 2020, they consistently misapplied payments between the two loans we had which they were supposed to be servicing, and then they charged a surprise $20,000 fee for nefarious "charges" that we had to pay at closing and have deducted from funds we were to receive. During Covid, we had a three month forbearance which was ultimately paid off at the sale of one of our houses (July 2020), but they still reported it to the credit bureaus as no payments being made. Lakeview Loancare didn't pay insurance on our home in 2021 and I ended up paying State Farm to keep the policy in force. Then Lakeview "said" they sent a check (in the wrong amount), then "said" they'd send another check "overnight" to pay the policy, yet State Farm never EVER received it and I was still continually charged the escrow. Lakeview Loancare took every opportunity to systematically destroy our credit by also misapplying loan payments to the wrong loans and placing some payments into SUSPENSE accounts while posting others wherever they wanted to post them. The extra $500 payments I have made monthly to reduce my principal has barely made a dent in the loan amount, yet I can't seem to get through to Lakeview Loancare to get anything in writing about where every cent went! RUN AWAY FROM THIS COMPANY!!!! Lakeview Loancare is run by a bunch of idiots who have no idea about generally accepted accounting principles and will RUIN your finances AND your CREDIT!

  Lakeview Loan Servicing, LLC

  Date: 07/18/2022

  ********************,Lakeview regrets to hear of your challenging servicing experience. If there were servicing errors made, we will be sure this is escalated internally with the respective servicing company and corrected as needed. I was able to locate your loan in the subservicer's system. We will investigate these concerns right away regarding the credit reporting, the $20,000 charge which you stated above which was erroneous and the insurance issues. We will communicate with you directly via your email above. We appreciate your reaching out to us, thank you. *************************, ******************************** Issue Resolutions, ************

  Sandy K

  Date: 07/19/2022

  Thank you for a response. It's too bad you don't respond sooner, like when someone is trying to get into their account and can't. There are ways that your IT department can detect these events. I can't get into my Lakeview Loancare app NOW, not even to LOOK at my account! I'd like to see the amortization schedule, the escrow account, etc. I've been paying $500 more each month for the past 2 years and can't see where it was posted or see any real progress in the balance dropping. For all I know, all that extra money could be sitting in a SUSPENSE account. The app says my Social Security number is wrong. It is NOT. It says my User name is wrong. It is NOT. I've never had such a messed up mortgage servicer in my life. This isn't the first time I've had trouble getting into your site, either. I have always wondered why LL would lock a customer out of their account? I don't even owe you money, and I STILL can't get into my account to review it. You'll probably tell me I can call Customer Service. Honestly, I'd rather not spend 2 hours - or more on hold and still not get any answers. I work 8 to 5 each day and don't want to be on hold for 2 hours on a Saturday. I really would like to see you find the mistakes. I'm not saying we never paid a single late payment, because we did. But the very first payment that you all said was late was actually paid to the originating mortgage lender just before they sold it to Lakeview. Then, we suffered a couple of other setbacks, but Lakeview didn't care. I lost my job after having Whooping Cough and Diphtheria and burned through my leave with the State of Texas. The house we bought there in Houston turned out to be a Harvey House (meaning it had sustained heavy water damage during Hurricane Harvey and the Seller had lied to us). We spent in excess of $30,000 in repairs to just unload it for what we originally paid for it. It only got worse with Lakeview. You all were equally horrible and heartless during Covid. When we were struggling to repair the house, Lakeview "offered" us a forbearance - in the form of extending our loan with your Company for another TEN years. No thanks!, we said. Then, when we were finally getting out from under the loan with Lakeview, you leveled us with another surprise - a HUGE penalty that came out of the closing proceeds. And, as if all this wasn't enough, your company seemed to go out of its way to screw up our credit by not fixing the mistakes you'd made back then and along the way by misallocating payments. I spent weeks trying to get someone from Lakeview Loancare to answer questions about what happened to my insurance payment that should have been paid. I finally paid the premium myself, rather than have my insurance canceled and have Lakeview Loancare institute a "single interest policy" - not altogether coincidentally by a Company Lakeview is connected with. I've managed to finally get my credit score back into the 700s, no thanks to Lakeview Loancare. I wasn't surprised at all when I started reading about the experiences others have had with Lakeview Loancare, which is why I added my experiences, too. Your Company's leadership needs to take a long, hard look at your internal processes and listen to those of us who are telling you how horrendously we've been treated. And get rid of some of your awful staff who have screwed so many people over. All the people that reviewed Lakeview Loancare can't be wrong! Remember the old saying: "Where there's smoke, there's fire!" Sandra K*******