Reviews

This profile includes reviews for Lakeview Loan Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lakeview Loan Servicing, LLC

  4425 Ponce de Leon Blvd STE MS5-251 Coral Gables, FL 33146-1837

• 

  Lakeview Loan Servicing LLC

  100 E Business Way Suite 310 A Cincinnati, OH 45241

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  Lakeview Loan Servicing

  5151 Corporate Drive Troy, MI 48098

Review Details

• Review fromDarchelle E

  Date: 10/30/2024

  1 star

  Darchelle E

  Date: 10/30/2024

  My father bought a house through this companys VA program. He recently died and Im so upset that they denied my No Admin Necessary petition to takeover the property as the rightful heir. I am on the deed for the property so it makes absolutely no sense. Now I cannot pay the mortgage because I have to fight through the courts to access my fathers accounts. They denied my petition without doing any research just to give themselves more time. I wonder if they considered how the mortgage would be paid in making that thoughtless decision. I will be pursuing legal action against this company for their carelessness and neglect.

  Lakeview Loan Servicing, LLC

  Date: 10/31/2024

  Dear ********* ****

  We appreciate your bringing this to our attention and hear your frustration.  We do apologize for any inconvenience you may have experienced.  We would like the opportunity to have this addressed right away with the respective servicing involved.  Please know Lakeview Loan Servicing owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves.  As we contract with several different servicing companies to perform the day-to-day servicing activities (i.e. payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you.  We will reach out to you directly via your email to help assist. 

  Thank you for your partnership , ****** ******, ******************************** Issue Resolutions, ************

• Review fromMark G

  Date: 10/11/2024

  1 star
  I would not recommend ******** loan services to no one. They put us through h*** They pre-qualified as preapproved as everything. We went to look for a house. We found one. They said my husband had to have a job there. We agreed on two pay checks to prove that he was working. so he had to quit and give notice to his job in ********. To go to *****************, ***** to work. They waited one week before we were supposed to close and they would not finalize the loan. We lost our ******* money. I had to pay for an appraisal. I had to pay for an inspection. And we lost all that money so my next step is I will be taking Lake Vew loan services to court. If they do not pay us our money back. They took their sweet time on everything. And they had the contract and everything they knew what the deadline was. So please , stay away from ******** loan services. Bad company I used to have my home in ******* finance through them because they bought my lone from ********. And this is the way they treat a returning customer. So if they would treat us this way, they will treat anybody this way. So again stay away from ******** loan services.

• Review fromDeborah P.

  Date: 10/11/2024

  1 star

  Deborah P.

  Date: 10/11/2024

  NIGHTMARE COMPANY INCOMPETENCE IS OVERWHELMING I would leave a -5 stars if possible.This has never happened to us in 40 years of having a mortgage servicing company.The incompetency and immediate lack of accountability is outstanding. The misinformation they put forth should be considered illegal. Starting in July for my homeowners due in August.Never responding to my HO ins company.Many attempts by us and our ins co..proof of fax in August providing all information needed to Lakeview..still HOwners ins not paid.Complaint filed through BBB is Sept Followed by email contact daily to resolve issuemet with form response They still didnt pay Now OCT deadline for a August policy we had to pay ourselves to avoid cancellation of our homeowners.They finally contacted us days after BBB complaint filed, denying any contact from our HO ins co.I have fax confirmation, phone records and chat windows to proof differently Now Oct 11 all money is where is should be, policy in tact.If the law allowed I would kick this incompetent company in the *********** can only switch by refinancing and then no guarantee you dont wind up with the same awful servicing company.Thats how they get you though now isnt it?Keep all records when dealing with this company, they are a nightmare

  Lakeview Loan Servicing, LLC

  Date: 10/14/2024

  Hello, ******* ******: 

  
  

  We appreciate your feedback, and it's upsetting to hear that you did not receive the topnotch service that we strive to provide. We will research your concern with the respective servicing company who handles your loan account on behalf of Lakeview to assist you with addressing your concerns.

  
  

  ****** ******, Director – Compliance Department, Issue Resolutions, ###-###-####

  
  

   

  
  

   

• Review fromDiana G

  Date: 09/26/2024

  1 star

  Diana G

  Date: 09/26/2024

  My Service Mac loan was sold to Lakeview late last year. Ever since then, it has been impossible to log into their systems, reset passwords, or do anything for my loan because I can't access it online. I opted for paperless notifications and statements, which means I basically can do nothing. I'm reading all the reviews here and the general response is "sorry, not our problem." What a bunch of **.

  Lakeview Loan Servicing, LLC

  Date: 09/27/2024

  Dear ***** ******,

  We appreciate your feedback, and it's upsetting to hear that you did not receive the topnotch service we strive to provide. We will research your concern with the respective servicing company who handles your loan account on behalf of ********************** to assist you with addressing your concerns.  A member of Lakeviews Issue Resolution team will reach out to you directly to further discuss and to help resolve.

  ****** ******, ******************************** Issue Resolutions, ************

• Review fromCarmela P

  Date: 09/23/2024

  1 star

  Carmela P

  Date: 09/23/2024

  My old mortgage company sold my mortgage to these people while I was settling an insurance claim with my homeowners' insurance. it has been terrible. I sent the check to them for their signature, but they lost the check! Unbelievable. They did the final inspection to make sure they could sign off on the check. They have the correct amount of the check but somehow they lost the check and no one called to say anything. I called to ask about the check because I was told the check would be on its way as everything was approved. Today I called to see what the delay was and I was told they didn't have the check. I cussed the lady out, that was rude of me. But I have been trying to get a signature on a check since April! It's September. I'm getting letters from the restoration company like some kind of fraud. I feel like I'm catching it from everyone because of this terrible customer Service. I wish they had left my mortgage at my old lender. I am not pleased at all with the Lakeview/Mr. ******.

  Lakeview Loan Servicing, LLC

  Date: 09/25/2024

  Hello, ******* ********

  Thank you for taking the time to leave us feedback. We are disappointed to hear that your loan servicing experience was not up to the customer service standards that we strive for and would like to apologize for this. We pride ourselves in providing all of our customers with excellent customer service. Please know ********************** owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves.  As we contract with several different servicing companies to perform the day-to-day servicing activities (i.e. payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you.  We will reach out to you directly via your email to help assist. 

  Thank you for your partnership, ****** ******, Director Compliance Department, Issue Resolutions, ************

   

• Review fromGary J

  Date: 09/13/2024

  5 stars

  Gary J

  Date: 09/13/2024

  ****** ***** excellent in his communication skill easy to talk with very knowledgeable

  Lakeview Loan Servicing, LLC

  Date: 09/16/2024

  Hello, *********************;

  Thank you for taking the time to leave us your kind feedback. We are pleased to hear of your positive experience. Our goal is to always provide the best customer experience possible.

  Thank you for being a valued customer. 

   

• Review fromAlicia R

  Date: 09/09/2024

  1 star

  Alicia R

  Date: 09/09/2024

  Sounds like I am not the only person whose escrow account they emptied out and increased the mortage to cover the shortage. I have been calling for 5 months and bless the patient people who take my calls but dont have the authority to help me. I have been told management (****** *******) that he will fix the shortages however he has since proceeded to dodge my calls. He wont even get on the phone but rather has his staff tell me he will call me back. Horrible! I want the money placed back in my account, my portage payment corrected and the additional money I have been paying every month paid and/or credited to my account. If this is not taken care of within 30 days I will be seeking an attorney.

  Lakeview Loan Servicing, LLC

  Date: 09/12/2024

  Dear *******************************,

  We appreciate your feedback, and it's upsetting to hear that you did not receive the topnotch service we strive to provide. We will research your concern with the respective servicing company who handles your loan account on behalf of ********************** to assist you with addressing your concerns.  A member of Lakeviews Issue Resolution team will reach out to you directly to further discuss and to help resolve.

  *************************, ******************************** Issue Resolutions, ************

• Review fromSamuel D

  Date: 09/07/2024

  1 star

  Samuel D

  Date: 09/07/2024

  I am reporting this rip off company to the ************************ on Monday. They will not contact you and just like everyone else on here they increased my escrow by $440 a month. If you do the math it should be $185 a month my taxes and insurance have not changed. They are stealing from people.

  Lakeview Loan Servicing, LLC

  Date: 09/09/2024

  Hello ***************************,

  We appreciate your bringing this to our attention and hear your frustration.  We do apologize for any inconvenience you may have experienced.  We would like the opportunity to have this addressed right away with the respective servicing involved.  Please know Lakeview Loan Servicing owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves.  As we contract with several different servicing companies to perform the day-to-day servicing activities (i.e. payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you.  We will reach out to you directly via your email to help assist.  Thank you for your partnership ,
  

  *************************, ******************************** Issue Resolutions, ************

• Review fromCarolyn D

  Date: 09/04/2024

  1 star

  Carolyn D

  Date: 09/04/2024

  9-4-24 I'm very disappointed in this ************ After ph conversations yesterday I found out that my INS. had ****************************** purchased INS on my behalf through ******************************. It was outrageous and only covered the structure. When I purchased my hm last year, my mortgage was with another ******** loan was sold to Lakeview. I had in place the best insurance on my home and property. Apparently when the insurance company sent the renewal, it went to the original mortgage company... nothing was transferred over, causing my insurance to lapse. I've been in touch with Lakeview, they have my contact info, etc. Why in the world would no one reach out to me by pH, email, certified mail etc, and say Ms ******, "your home is in need of insurance". I could have gotten in touch with my carrier and got the policy to them. I'm asking myself, is this insurance company getting some kind of kick back... it's outrageous, underhanded how this all happened. I was able to get homeowners insurance yesterday, for a thousand dollars more, and believe me, it covered more than just the structure! It's the best insurance one can buy. I would love to stand before anyone that's a part of this and ask them, "How would you feel, if there was a catastrophe and you not only lost your home, but you just found out that the insurance you thought you had wasn't in place, but the *** You trusted with your loan had purchased, out of your escrow, only enough coverage for the structure"& it was as much as you originally had in place for full coverage! I don't know if this is how S.C. does business, but I'm from the great state of **. This seems unfair, deceptive...and down right theft! I'm ashamed to even do business with this *** Or even tell anyone who has my mortgage. I'm hopeful that I will be able to change my mind about all of this, but it's certainly been an educated last few days! I'm asking for an apology, my monies put back into my account for coverage with my new ins. ***

  Lakeview Loan Servicing, LLC

  Date: 09/10/2024

  Hello, ******* D'A 

  We appreciate your bringing this to our attention and hear your frustration. We do apologize for any inconvenience you may have experienced. We would like the opportunity to have this addressed right away with the respective servicing involved. Please know Lakeview Loan Servicing owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves. As we contracts with several different servicing companies to perform the day-to-day servicing activities (i.e. payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you. We will reach out to you directly via your email to help assist.

  Thank you for your partnership ,

  *************************, ******************************** Issue Resolutions, ************
  

  
  

• Review fromJai C

  Date: 08/05/2024

  1 star

  Jai C

  Date: 08/05/2024

  This has to be the WORST company to still be allowed to service mortgages. They have a terrible customer service platform, it's borderline impossible to get in touch with a real person. They've overcharged my escrow by charging me for last years' insurance this year, causing my escrow to be short. Instead of fixing that, they just increased my mortgage to cover their mistake. I was on the phone for well over 2 hours and was hung up on by my representative after being placed on a 12 minute hold. I cannot believe that this is acceptable for any company. If you hear that this company is purchasing your mortgage, I HIGHLY recommend you refinance to avoid their issues, that will surely become your issues.

  Lakeview Loan Servicing, LLC

  Date: 08/07/2024

  Hello *******************, 

  We appreciate your bringing this to our attention and hear your frustration.  We do apologize for any inconvenience you may have experienced.  We would like the opportunity to have this addressed right away with the respective servicing involved.  Please know Lakeview Loan Servicing owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves. As we contract with several different servicing companies to perform the day-to-day servicing activities (i.e. payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you.  We will reach out to you directly via your email to help assist.  Thank you for your partnership ,

  *************************, ******************************** Issue Resolutions, ************