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Business Profile

Casino

Hard Rock Bet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Casino.

Reviews

Customer Review Ratings

1.67

Average of 24 Customer Reviews

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Review Details

  • Kevin P

    Date: 02/28/2024

    Kevin P

    Date: 02/28/2024

    The hard rock casino has the worst customer service employees that I ever saw in my life. One of there customer service manager named ***** is the biggest joke the hard rock casino could hire. He is ignorant, he is lazy and the dumbest person I have ever spoken to. I won thousands of dollars in prizes on there mystery wheel spin and was never awarded anything. I even recorded the spins as recommended by ***** himself. They went as far as to tell me they can't receive videos through email on their site. I have been given every excuse in the book why they wont award me my winnings. One of there employees emailed me saying I have undeniable proof of my winnings but still nothing. This has been going on since November 2023.

    Hard Rock Bet

    Date: 06/23/2024

    Hello! 

    We reviewed ******************* claim back in December of 2023 and determined that the device he was using was dated and caused the issue he experienced. 

    *************** was awarded several casino good ***** during this time.

     

  • David L

    Date: 12/23/2023

    David L

    Date: 12/23/2023

    Hard Rock is a company that enjoys hurting the little guy. Withholds your fund when you win. Won't work with you resolve the issue just ignores. Big cooperations should not be allowed to bully.

    Hard Rock Bet

    Date: 06/24/2024

    We apologize that your experience with Hard Rock Bet didn't meet your expectations. We take player feedback very seriously and are always working to improve our services.

    From time to time, due to strict gaming regulations, we are required to request documents for verification purposes. We understand this can be frustrating, but it's a necessary step to ensure the security and integrity of our platform and our players.

    We apologize for any inconvenience this may have caused and want to assure you that we value your business. If you'd like to discuss your specific situation further, please don't hesitate to reach out to our customer support team.

  • Alihya J

    Date: 02/28/2023

    Alihya J

    Date: 02/28/2023

    I WOULD NEVER RECOMMEND ANYONE TO PLAY THE ONLINE CASINO. WHY ARE DOCUMENTS LIKE BANK STATEMENTS USED FOR WITHDRAWAL? ****** ** ONLINE CASINOS ALL THE **** AND THIS IS THE WORST BY FAR. THEY ARE QUICK TO TAKE A DEPOSIT BUT WHEN YOU WIN THEY MAKE IT H*** FOR A WITHDRAWAL. AND ONE OF THE MACHINES I PLAYED ON WAS BROKEN. I AM CONTACTING ** DGE AND THE NEWS BECAUSE THEY NEED TO BE BUSTED ASAP!!

    Hard Rock Bet

    Date: 06/24/2024

    We apologize that your experience with Hard Rock Bet didn't meet your expectations. We take player feedback seriously and are always working to improve our services.


    From time to time, due to strict gaming regulations, we are required to request documents for verification purposes. We understand this can be frustrating, but it's a necessary step to ensure the security and integrity of our platform and the protection of our players.


    We apologize for any inconvenience this may have caused and want to assure you that we value your business and are committed to upholding the highest standards of player protection. If you'd like to discuss your specific situation further, please don't hesitate to reach out to our customer support team.

  • Tyler S

    Date: 10/05/2022

    Tyler S

    Date: 10/05/2022

    Reservations online needs to be updated, says one thing and charged another. Explanation at first was technical difficulties, then it was we are updated out web site. After spending more than 45 minutes on hold and speaking with a supervisor still get the same response. Was told they would tell tech support. Tried online chat hours later since website is still giving me a different rate then when I go to check out it's over 100 bucks more. Live chat can't help they just answer simple questions. When I asked who I can call to complain about the web site I got no response. If you know the website is wrong shut it down or update it. Customer service extremely rude and I feel like they are just reading off a script. Not happy was going to spend for birthday at the casino but now I find myself going elsewhere since they do not listen to their customers and not shut down a product that they know is wrong

    Hard Rock Bet

    Date: 10/06/2022

    Hi *****:We are concerned to read of your experience trying to book a room and would like to assist you. Please know that we have emailed you directly at the email address provided in this review so we can connect with you directly.Thank you for sharing your feedback and we look forward to resolving your concerns.

Hard Rock Bet is NOT a BBB Accredited Business.

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