Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 25, 2025. I purchased two products from ************************** ORDER# **** a gallon of 209 ($93.62) and 4 cubic feet bag of Mother Earth Perlite ($44.80) I was charged $54.95 for shipping. Bloomponic has never sent the Perlite and I have contacted them three times. The first two times they responded they would ship the missing perlite within a week. It is Now May 6th and they have never sent the missing product nor a refund for the product and the shipping. Bloomponic is not responding and their records on my account show the missing perlite has still not shipped. So they clearly have proof they have not sent the product.I am sending them the notice I am contacting the BBB, in hopes they will stop being criminals and either send the rest of my order or refund the amount of the missing product and shipping.

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered two reverse osmosis filters from this place and they sent me completely wrong items than I ordered. I notified them many times finally received a response with a tracking label to send the items back. They wouldnt refund me they said until they saw movement on the package so I notified them as soon as I shipped it back with no reply its long been delivered back to them still no refund they wont reply to me Ive sent numerous emails.

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company shipped product in loose box and contents burst and were unusable. Company promised refund and that has not been fulfilled.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24 I ordered 2 bottles of nutrients from bloomponics. Order #****. With shipping the total was $76.14. I received a confirmation of the order & the money was taken from my account. The order never arrived. I have e-mailed several times, texted, tried to call several times & always got a recording. Total scam going on I think.I would really appreciate your assistance.

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9th on purchased the following: Invoice #**** for a Leader Ecosub 420 Submersible Pump 1/2 HP 3960 GPH for $167.00 plus shipping of $25.00 (total cost $192.00). As of July 18th I did not receive any information regarding shipping of this product. So I sent then an email inquiring about it. I was told that the product was back in stock and will be shipped shortly. I then requested that they cancel my order and refund my credit card which was charged on July 9th. It took a few requests to get a response. I received an email from them on July 26th with the following statement: "Order #**** was canceled at your request and your payment has not yet been refunded". I have written four more times requesting the status of issuing a credit to my card and have not received a response. They are the worst company I have ever dealt with. Total lack of communication and honesty as well as billing me for a product not shipped and holding onto my money!

• Initial Complaint

  Date:07/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Azamax 7/12/24, $114.75, never heard anything else from them. Like the other complaints here, they don't respond to emails. I'm requesting a refund.

  Business Response

  Date: 07/29/2024

  Dear ****, 
  Thank you for reaching out to us. According to our records, this is the first message we've received from you regarding this issue, and we have not found any previous emails from you.
  We sincerely apologize for any inconvenience this may have caused. Please know that your refund has been processed successfully.
  If you have any further questions or concerns, please don't hesitate to contact us.
  

  Business Response

  Date: 08/02/2024

  We wanted to inform you that your recent order has been cancelled and the refund has been processed. You should see the refunded amount in your account within approximately 5 business days. We noticed that you reached out to the Better Business Bureau regarding this matter. Please rest assured that contacting us directly is always the fastest way to resolve any issues with your order. We are committed to providing excellent service and are here to help with any questions or concerns you may have. Thank you for your understanding, and we apologize for any inconvenience this may have caused.

• Initial Complaint

  Date:07/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29th, 2024, I bought a pump from the Bloomponic website. I received confirmation email that my order had gone through and that was it. A few weeks later I emailed the company asking for an update and never heard back. I have since emailed them a few more times, let voicemails and texted them. I have never received a reply. They took my money, never sent me what I ordered and have not replied to any of my messages.

  Business Response

  Date: 07/24/2024

  I am writing to sincerely apologize for any frustration and inconvenience you have experienced regarding your recent order and our email correspondence. It has come to my attention that there was a misunderstanding about our response to your previous email. I assure you that we did reply, but it appears our response may not have reached you as intended. We are deeply sorry for any inconvenience this may have caused. Regarding your order, we understand the importance of timely communication and fulfillment. Unfortunately, due to the circumstances, your order has been cancelled. Please rest assured that the funds will be credited back to your account shortly. We truly value your business and regret any inconvenience this situation has caused.

  Customer Answer

  Date: 07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Although I did call and text them repeatedly over a period of two weeks and never received any reply. I do not believe that they tried to replied to my email. I sent them two. In my opinion, they should not be in business. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/30/2024, I ordered an item from the store that cost $615. They were advertising on their website it would ship in one to two days and I had been looking for this item in stock for a while. I paid the full cost of it. After two weeks, I had been charged for the item, but I had not received correspondence from the store. I reached out to the support email and also ended up having to go to their Instagram account to contact someone as no one replied to any of my messages. I gave them my order number inquired about a potential time they might be shipping it. I was informed that it was on backorder, but they were expecting it in a couple of days so they said we could cancel the order and refund it, but we are expecting it in a couple of days. Agreed that they would send it out in a couple of days and I would keep it. And if it didnt come in by then I would cancel the order. So at this point, I had been waiting now till April 22. And I contacted them again via email and did not get a response. Went back to Instagram again and told them that, I still have not received my item. That day I canceled the order and asked for a refund. They are insisting the refund They have not refunded my money They will not respond to any of my messages at this point and Ive even tried calling. I just want my money back. I have been extremely patient and now its been two months and I still dont have a refund after canceling the order over a month ago. When I go to their website to check the order status, it says that I paid for it and that it is unfulfilled. It Does not reflect any refund was given, and I have not been given a refund at this point

  Business Response

  Date: 06/12/2024

   

   

  We did submit our reponse the same day we received the email from BBB. Below is our reply and also attached my email to you all. I don't why you didn't get my response through here. 

   

   

  We appreciate the opportunity to address the review submitted by a consumer for our business, Bloomponic Hydroponics and Organics LLC.
  The individual in question placed an order with a credit card that our merchant account flagged as potentially fraudulent. Upon discovering this, we promptly informed the customer that the order would be canceled and the amount refunded to the card on file.
  Since then, we have been subjected to almost daily harassment and slander from this person via email and social media. Despite our advice for them to contact their bank to file a claim, they have claimed that their bank cannot reach us. This claim is untrue, as our system automatically accepts chargebacks initiated by card companies without requiring additional communication from us.
  Furthermore, if the card was flagged for potential fraud, this is an issue the customer must address directly with their bank. Based on the nature of the ongoing harassment and slander, we suspect this may be an attempt by a fake customer, possibly related to competitors known to slander smaller businesses.
  We have taken all necessary steps on our end to resolve this matter, including canceling the order and processing the refund. We now request that the harassment and slander cease immediately.
  Thank you for your attention to this matter.
  Best regards,
  ***********************
  President

  Customer Answer

  Date: 06/18/2024

   
  Complaint: 21765357
  
  I am rejecting this response because:
  They ripped me off for $615 and they NEVER refunded me.  I asked for it and they said they would cancel it and issue it, which they didn't.  I am out that money with no product.  You ripped dozens of people off this exact same way.  If you refunded me, please provide proof.  I have been blasting you on social media because you're a shady business and I don't want to see someone else get ripped off.   You said you had it in stock....lie. You said you would have it in soon....lie.  You said you refunded my money, and that's a lie too.  If there's a refund there's a paper trail...where is it? You guys should be ashamed of yourselves.  
  

  Sincerely,
  
  **********************************

  Customer Answer

  Date: 06/18/2024

   
  Complaint: 21765357
  
  I am rejecting this response because:
  They ripped me off for $615 and they NEVER refunded me.  I asked for it and they said they would cancel it and issue it, which they didn't.  I am out that money with no product.  You ripped dozens of people off this exact same way.  If you refunded me, please provide proof.  I have been blasting you on social media because you're a shady business and I don't want to see someone else get ripped off.   You said you had it in stock....lie. You said you would have it in soon....lie.  You said you refunded my money, and that's a lie too.  If there's a refund there's a paper trail...where is it? You guys should be ashamed of yourselves.  
  

  Sincerely,
  
  **********************************

  Customer Answer

  Date: 06/18/2024

  They claim that they ermailed me right away to let me know they had to cancel my order due to potential fraudulent activity on my card.  This is a total lie. I never heard or read one thing about that.  They never emailed me so I had to insta message them.  I blasted them one day so other people don't get ripped off.  You guys have done this to dozens of people.  When I did not receive my order after a couple weeks, I emailed Bloomponics and they did not respond for days. So I hit them up on insta, and they told me that the item was on backorder,  but they expected it by the end of the week.  They offered to cancel, but i told them if it's only a couple of days I would just wait.  However, when a couple more weeks passed and I still hadn't received what I paid for, I reached out again, requesting a refund and order cancellation.  They cancelled the order.  In no way shape or form did anyone tell me my card was flagged as fraudulent.  I was charged the money with no problem and it's still not in my account.  Stop lying you guys please just refund me. This is wrong. I've attached =the emails and highlighted the backorder excuse, and as you can see (this is the only correspondence I had with them other than what I've shown you) theres nothing mentioned once about credit card flagging for fraud.  My bank did not alert me, and the order went through fine.  You guys get your ******************'t ship, lie that you couldnt bc my card was not flagged for suspicious activity.  You guys have done this to other people.  I want proof of my money being refunded, as I've shown proof of payment AND proof you haven't refunded me.  All you've done is liel.  
  

  Business Response

  Date: 07/02/2024

  This has been resolved, customer has been refunded. 

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online 4/12/24, I went through the check out process that included me giving my mailing address for the product. I paid the shipping that the website listed based on my zip code. On 4/16/2024 I received an email stating I needed to pay $125 more money to ship it to ******. I requested they cancel the order and refund my money. They were aware of my location when I checked out. On 4./19/24 they canceled my order but have not refunded my money. I reached out and they said it would be 7-9 days. It has been two weeks now and I have not gotten my refund. They do not answer my emails, or respond to their customer service chat or answer their phone. I paid $312.66 and want to get my refund. Hoping you can help.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a chiller from Bloomponic on 8/29/2023. They indicated this product was in stock and ready to ship for delivery within **** business days. It is now 9/18/2023 and no communication from this company. I have tried reaching out via phone and email with no response.

  Business Response

  Date: 09/27/2023

  Hello, the customer had opened a charge back and then wrote this complaint. At this time his money was refunded.

  Customer Answer

  Date: 10/04/2023

   
  Complaint: 20621948
  
  I am rejecting this response because:
  As of today, the merchant has not responded to my credit card dispute.
  Sincerely,
  
  *****************

  Business Response

  Date: 10/04/2023

  The chargeback was handled on our end and funds were refunded. Your bank may take longer which is out of our hands. 

  We do not have anything on our end that we need to as this was already handled. 

  We suggest contacting your bank.
  

  Customer Answer

  Date: 10/04/2023

   
  Complaint: 20621948
  
  I am rejecting this response because:
  I have no reason to trust this business which did not provide any communication via phone or email when they failed to deliver the product I ordered. I will be trusting Citibank and what they told me is that this business has not responded to any of their messages either. They also have not provided any proof of the refund they claim to have made.
  Sincerely,
  
  *****************