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Business Profile

Vacation Certificates and Vouchers

Executive Tour & Travel Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Certificates and Vouchers.

Important information

  • Customer Complaint:
    Most complaints concern the promotion of the vacation by third party marketers who fail to explain the terms and conditions of the offer including limitations and costs.

Complaints

Customer Complaints Summary

  • 49 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They refuse to refund me deposit after lying to me about the hotels and the actual stay.

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Is Really Getting Out Of Hand . Staff Here Are Very Soulless, Nonchalant Just Flat Out Don't Give A F*** About Helping Their Customers. Im Still Waiting On My $50 Deposit Back From September 27th 2023. The Voucher States Refunds Will Be Received Within 60 Days. Its Been Well Over!! Its Going On 90 Days! Nobody To Get Answers From. Representative States Theirs No One Else I Can Talk To. This Place Is A SCAM!

    Business Response

    Date: 02/27/2024

    This customer was refund by check number ****** for the amount of $50. Please see attached. It was mailed to them on 12/11/23

  • Initial Complaint

    Date:12/18/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told that we could use a certificate we got for September **** by my travel agent, and when I was trying to discuss this with the agencys rep to set up the reservation, the lady on the phone kept cutting me off was very rude to me saying that the travel agent I got the certificate from doesnt work for them so they dont have to follow what she says and I was just trying to clarify what had happened and where the misunderstanding had come from. They were argumentative and rude, kept interrupting me and talking over me. Claimed they couldnt hear me, and that I was breaking up yet would answer my responses like they could hear what I said and needed to argue. When I tried calling back for a manager, I got the same rude woman pretending that I was speaking to a manager because I wanted to complain about how disrespectful she was on the phone, and yet again, she urged to just send the refund and not go through them rather than allow me to ask questions or comments on how the customer service was lacking and appalling. I would rather pay full price for a hotel than have to go through this company. Theres no reason that they needed to treat me with such disrespect as I was not speaking to them disrespectfully I was just trying to clarify what I was told. That woman has no business being in customer service. If you have the option to go through another travel agency, I would take that other option. The headache and a disrespect is not worth going through this company. I want a refund as I paid $100 deposit and $15 certificate activation fee $50 fee for the reservation that they claimed they couldnt honor.

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My experience is basically the same as others complaining. I called to ask questions about the vacation options, and the customer service rep was very rude, she talked over me, and she says she wasnt answering my questions. She was only willing to accept additional monies for additional nights. Its been 70 days since I sent a certified request for refund, and they signed for it on October 6. Ive received no response. My phone calls ring up to 20 times with no answer or auto disconnect. I should have read BBB first, but since I got the certificate as a prize from a car dealership, I assumed it was legit.

  • Initial Complaint

    Date:11/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attended a presentation with Westgate resorts and was given a voucher for a "Vacation of a Lifetime" for my time. It was to provide me with a 2 night, 3 day stay at a hotel in one of the listed cities. When registering the voucher with Executive Tour & Travel Services, ***** I was told to provide a $50 refundable deposit, which I did on June 21, 2022.. I was provided a form to complete to request the location and dates of my stay. I submitted this form numerous times, and every time I did, I was told that those dates/locations were not available. However, if I was willing to attend another "presentation," they could find room for me. When I said I did not want to attend another one, they refused the request. After I submitted a variety of date/location options throughout the year, I reached the expiration date for the voucher. I requested a refund of the $50 deposit, as outlined on the documents provided. I received an email that I would receive a check for $50 within 60 days. That email was dated July 17, 2023, and I have not yet received a refund. I have reached out to the company, and they have not acknowledged any of my attempts to reach them.

  • Initial Complaint

    Date:06/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called 386-255-3393 on 6/8 at 8:19AM CST for general questions regarding the reservation process. The rep I spoke with was so rude that I couldn't believe I was speaking to someone in customer service. She was very short, had an aggressive tone, and began to cut me off when I tried asking questions. I told her that I didn't even get my question all the way out, and she responded saying, "Are you having a bad day??" She then informed me that she was having a bad day. Shocked, I told her that she was being rude and she responded saying, "Oh." I asked to speak with a supervisor and she cold transferred me back to the automated system. I waited on hold for over an hour before being transferred to Maria who cold transferred me to "manager" Lauren. Lauren was slightly helpful but still didn't seem to care. Don't do business with this company! They don't care how they speak to customers and take no accountability for their agents conduct.

  • Initial Complaint

    Date:05/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a travel certificate for a free 3 day 2 night stay through ETTSI. There were mandatory fees that would be charged and you have an option to pay $99 for additional nights. I wrote a check on 2/27/23 for $169.24 and the check was cashed the day before my trip on 3/29/23.I understand that the $49.24 is non-refundable as it states that, however, i am asking for the extra night with taxes to be refunded back to me. They do tell you that they will place you in a standard motel but the motel that I was placed at was absolutely disgusting. I had to do a timeshare presentation and even my guide was shocked and disgusted that ETSSI would place anyone there. I found out that the location was a COVID housing motel for the homeless during the pandemic. There was mold, mildew, the was door old, the tub was sinking in and I could go on and on. I had the 3 day and 2 night certificate (certificate number ***********************) and i paid for an extra day, however, I left after one night because of the nastiness. I fully understand not receiving the booking fees back but I called to request my money back for the extra night with taxes since i did not stay there. The representative was totally unemphatic and said its a really nice motel and I should have taken pictures. When I went to check out even the front desk associate said "you don't have to explain, we know" The fact that I paid for a service/room and couldn't get it due to unsafe/unhealthy conditions is not fair for a refund. They said they work with a 3rd party agency and they charged for the stay. They had me me wait a month before I could even receive an answer. When i asked if i can speak with the booking agency I was told No. They were dismissive of my concerns.

  • Initial Complaint

    Date:04/26/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I got a certificate issued to us on 9/3/22 and we had to register it within 60 days. I activated it on October 1, 2022 and after having a bad feeling and calling about the types of hotels we decided to cancel. We were within the 30 days and on 10/17/22 they said our request was approved and to allow up to 60 days.

    It is now 4/24/23 and we still haven't gotten a check. I've emailed and called and got no response. My credit card company said since it is over 60 days we cannot dispute it.

    All I want is our $50 back. I wish we would've done research more prior to paying but it is so hard to even talk to someone! $50 is a big deal to some. Especially when it is promised to you.

    Customer Answer

    Date: 05/18/2023

    Good morning, 

    I finally have received a check from the company in the amount of $50 that I should have received in December.  

    Thank you

    ******* ******** 

  • Initial Complaint

    Date:04/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place is a scam . They lead you to believe you can vacation at one of their destinations but when you put in request they all of the sudden only have availability out of your state And then can’t even refund the $50.00 activation fee that I spend under false statements. Their customer service is horrible , I am not sure how they are still in business. With all these complaints I would think they would be under investigation. Very disappointing as I was planning a trip for my sons birthday to **** **** and now we have to cancel . My kids are disappointed.

  • Initial Complaint

    Date:03/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is similar to others filed. My husband and I got a certificate and we paid the $50 to get this so called "free" vacation after they try to shove a timeshare down your throat to buy one. We were cool awesome free but after reading and all; its not really free but we were like whatever its fine, lets just try it. Besides being super complicated to get it all setup, I sent a letter to cancel the trip(because you have to send a letter instead of talking on the phone or email) and get my refund because unfortunately my mom got breast cancer and I need to go take care of her. The refund was dnied because i had to cancel within the 30 days but this was unexpected. Like I said before I was gonna do the trip but things happen. They should understand that, so I am just upset I can't get my money back.

    Customer Answer

    Date: 03/23/2023

    So you can put resolved

Executive Tour & Travel Services Inc. is NOT a BBB Accredited Business.

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