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Business Profile

Vacation Certificates and Vouchers

Executive Tour & Travel Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Certificates and Vouchers.

Important information

  • Customer Complaint:
    Most complaints concern the promotion of the vacation by third party marketers who fail to explain the terms and conditions of the offer including limitations and costs.

Complaints

Customer Complaints Summary

  • 49 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a vacation package and I paid $50.00 for a booking. I attempted to book dates more than 6 months and kept getting emails "still waiting on confirmation". I was advised to request a refund if i no longer wanted to book with ETTSI. I faxed in the required documents and was told a refund was issued November 2022 but I have not received a refund to date. Every time I call customer service I keep getting the run-around (a different story). My daughter even sent them a letter, but received no response.

  • Initial Complaint

    Date:10/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son gave me a travel certificate that he had received after attending a timeshare. He thought was for a free vacation and certificate is misleading. In order to find out any details you had to register your certificate and pay $49. I had a feeling this was a scam so I dug into the details right away - which they don't make it easy to figure out- I had to be persistent and make numerous calls to get through and ask questions. It was not a deal at ALL and I cancelled my certificate within the 30 days. They don't make it easy to cancel you have to mail (who does that anymore) in your refund request. I then received an email on August 15th from them stating that my refund was approved and they would be mailing my check within 60 days. Today it is 10/26/22 and I still haven't received my check. I think they make a living off these $49 registrations as people don't jump through the hoops. I have tried calling and emailing and of course no response. I wish I would have looked at the BBB before I redeemed the certificate. They are an awful company and how they stay in business is baffling. My credit card company is disputing the charge.

  • Initial Complaint

    Date:10/15/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They indicated my dates were not available so a refund was in order (see refund approval). Reached out after 60 days passed....nothing. Reached out after 75 days passed .....nothing. Finally got someone on the phone 9/8/22 that indicated refund was sent 9/1/22. My address has changed but forwarding is active for prior address. Today is 44 data since refund was sent. Nothing. Beware.

    Business Response

    Date: 11/16/2022

    Consumer Response /* (2000, 6, 2022/10/26) */
    Refund received today.

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scammed and $599 plus $99 was stolen with a promise of complimentary or discounted cruise which costs over $200 more than booking directly with Carnival cruise line. They are affiliated with Vacation Rewards International and the $599 package I purchased was to include a "complimentary" balcony cabin cruise. I believed I would pay $99-199 for tax and fees but not over $200 more than what I could book directly from Carnival.

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IN GOOD FAITH prior to THIRTY (30) days of depository fee date of receipt, the submission of my money of $50.00 and coming into an agreement and obligation with penalties that I Member********************* would experience such low-quality customer care.

    After experiencing such low-quality customer service, I am reading poor customer service reviews. I am baffled that a company would promote yet deliver such low standards of quality care to paying customers!

    My intention today is to cancel this contract without further obligation or penalty. Due to the overwhelmingly negative experience and reviews of your company I am NOT confident IN TRUST of doing business with this company.

    In this process of "I" doing business "prior to" THIRTY (30) days of fees, penalties, and obligation "I" agreed in good faith that I would receive excellent to good quality care from a reputable company. MY INTENT TODAY IS TO CANCEL AND REQUEST A FULL REFUND OF $ 210.36 WHICH IS A $ 50.00 DEPOSIT FEE AND A $160.36 DESTINATION DEPOSIT FEE BY SENDING NOTICE TO: EXECUTIVE TOUR & TRAVEL SERVICES, INC, AT 301 INDIGO DRIVE, DAYTONA BEACH, FL., 32114

    Sincerely,

    *************
    Member #*******************

  • Initial Complaint

    Date:07/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a vacation for my daughter and me. I had to legally change her name and on her passport. The passport wouldn't have been returned by the days our trip was for. Since the vacation package cost over $3700, I didn't want a voucher so I asked for a refund, and they wouldn't give it to me. I attempted a dispute with my credit card and that didn't go through. Now that I decided to use the voucher, they said that it is not active. So basically, I can't get a refund not a voucher, that I paid insurance for.

Executive Tour & Travel Services Inc. is NOT a BBB Accredited Business.

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