Reviews
This profile includes reviews for Fidelity Warranty Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 42 Customer Reviews
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Review fromDavid C
Date: 09/30/2023
1 starDavid C
Date: 09/30/2023
Wonder how this company is still in business? And, still gets an A- review from the BBB. On BBB and their websites the phone is for some type of life alert. Someone at the BBB call the number. This is a scam. Has the BBB looked/read any of the customer feed back. This scam starts with the dealerships, whom have to know this company is a scam, yet continue to sell warranty policies, BBB, smh.
Fidelity Warranty Services, Inc.
Date: 10/03/2023
Dear ****************, We take your concerns very seriously and sincerely apologize for any inconvenience you have encountered. It would greatly assist FWS if you could forward your telephone number, and we will contact you promptly. You may forward the information to ******************************************** We are here to help!Review fromZach S
Date: 09/29/2023
1 starThey approved warranty work on my car the parts price was 1,300$ when ordered from a ***** dealership the part was back ordered and when it came in the part had increased in price by 500$ . They refused to cover the cost of the parts inflation and would only cover what they agreed too for that warranty work no more no less so now I'm stuck with a 900$ bill when it was supposed to be 200$ from my deductible. So why are you a warranty company if u don't take the full part price and I pay my deductible of 200$. Make no sense . Should I have just opened another claim and tried to get you to cover the part at the higher cost .Review fromSara C
Date: 07/22/2023
1 starSara C
Date: 07/22/2023
SCAMMERS!!! Never in my life have I been so frustrated and ****** off at a warranty company. If iI had the option to give a negative **** stars I would. Wanted to be refunded for the warranty I have not needed. Was told I had to go through the dealership I purchased the car from. The dealership could not refund my money because they are no longer owned by the same company as when I bought the car. Now I can't even call this so called warranty company. Number gives me every other scam known to man and a run around. I have already put a review online regarding the dealership and their lack of customer service and RUDE employees. Please y'all if you don't have savings to cover major vehicle repairs don't get the vehicle. I just want to save you some heartache and stress!Fidelity Warranty Services, Inc.
Date: 07/26/2023
Dear ******************, We take your concerns very seriously and sincerely apologize for any inconvenience you encountered. We will reach out to you directly at the email address you provided to obtain the additional contract information to process your cancellation request. We are here to help!Review fromGregorio S
Date: 07/05/2023
1 starThey denied a rightful claim without explanation. I appealed and apparently to investigate it further they contacted the warranty broker instead of the shop where the car is. It is disgusting to treat customers in this manner.Review fromJuan H
Date: 05/16/2023
1 starJuan H
Date: 05/16/2023
Worst extended warranty. Don't want cover my replacement engine and I have all mechanical technicians reports and the warranty don't care.Fidelity Warranty Services, Inc.
Date: 06/23/2023
Dear **********************, We take your concerns very seriously and sincerely apologize for any inconvenience you experienced in the processing of your claim. It would greatly assist FWS if you could forward your contract number, Vehicle Identification Number (VIN#), sales contract, or a copy of your retail installment agreement from the purchase of this vehicle. We will be happy to conduct further research. You may forward the information to ******************************************** Once we receive the information, we will be better able to review your claim and determine if your claim was processed pursuant to the terms of your contract. We are here to help!Review fromRyan M
Date: 02/04/2023
1 starTransmission leaked fluid and the car came with engine splash shield that prevented me from even knowing this seal broke causing fluids to get low and because of this I was denied my claim. - Avoid MaxCare from Carmax.Review fromMerlin G
Date: 01/20/2023
1 starI called to ask about protection plan options for my vehicle, but the agent said he wanted to "build a file on me first". I asked why he needs to build a file on me before telling me about their products. He started to ask my full name and personal info, instead of telling me their plan options based on the vehicle. So I declined and refused to give out personal info without knowing if their product is suitable for me. Instead of just giving me product details that I requested, he was ok with losing my business because I refused to tell him all about my life. Strange.Review fromJohn K
Date: 01/06/2023
1 starThey work hard to deny every claim. Their exclusions work to leave consumers in the lurch.Review fromSteven D
Date: 12/08/2022
1 starI bought a warranty in July 2022 and in December my timing belt went out and I took my 2011 Infiniti to the actual dealership and they advised me that I needed a new timing belt which is covered. They called Fidelity and they verified that it was covered and they will send someone to verify the issue. ******* came out and the mechanic advised the Rep what he found afterward Rep left and said he would call the dealership back. ******* called 12/07/2022 and said that the dealership would have to take the bad part so he could see the bad part but kicker is they said Fidelity would not pay for service, the dealership called me and informed me that I would have pay the ******* to get this done and the Rep would come back and look at part and then would he determined if Fidelity would pay the repair. I have had warranties before and none of them work this way and how Fidelity is handling defeats having a extended warranty if I have to pay out my pocket for something they said is covered. I tried calling to speak to a supervisor and I was on hold for over 3 hours and then the calls drop every time. I just want Fidelity to honor their contract with me.Review fromLila S
Date: 11/18/2022
1 starFidelity would not cover damage to parts of my vehicle. The oil leaked on and damaged the floor cover. Fidelity wouldn't pay for the replacement .
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