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Average of 23 Customer Reviews
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Review fromNorman P
Date: 04/07/2025
1 starNorman P
Date: 04/07/2025
Terrible company. Last Sept., I paid $234 for a years worth of home delivery of Sun Sentinel newspaper. I just received a notice that after 6 months of delivery's, they are stopping the paper with no refund. I thought a contract was a contract and it cant be broken midway. If they want to stop their ever skinny paper, refund me the difference. I've called several times and the answer is no refund. Not right. There really should be a Zero star review as I would have used it.
Sun Sentinel
Date: 04/29/2025
April 29, 2025
Our sincere apologies regarding any inconvenience or misunderstanding associated with the Sun Sentinel. The information and feedback you provided within this BBB review and your feedback is being reviewed and proper course of action will be taken, if needed. For any additional information associated with our Terms and Conditions associated with your former subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled. Customer Service will be contacting you directly to assist with this concern.
Thank you, ******
Executive Resolution Center
Review fromRobert H
Date: 11/21/2024
1 starRobert H
Date: 11/21/2024
Unscrupulous business practices. They hike their rates with little or no notice. I have multiple times called in to cancel or complain. The last time was a few months ago. They offered me an only slightly rate and then when I said just cancel, then offered $7.96 a month. More than I really care to pay but tolerable. To complained about this practice and pressed the agent on how long this rate would be good for, but got no straight answer. I just saw on my credit card statement this month it is $19.96. I am *** UP with these games. And it is really a shame because newspapers need support and I want to support mine. Why cant they just have some integrity? I am cancelling now forever. DO NOT SUBSCRIBE. And I can already tell will write some saccharine response, as Ive read to some many other Complaints below. Dont bother. Just let me know when you all are prepared to honor the rates you quote customers, for at least 12 Months at a time. ******* pulled this stunt and you had to call in every 12 months to avoid the rate hike, but at least they honored 12 months. Whoever owns the Sun Sentinel doesnt even have that modicum of integrity in jerking customers around. Again, and it pains me to say it, but DO NOT SUNSCRIBE.Sun Sentinel
Date: 11/27/2024
Our sincere apologies regarding any inconvenience or frustration associated with your Sun Sentinel digital subscription. The information you provided within this BBB Review and your digital account is being reviewed and proper course of action will be taken, if needed. Customer Service is contacting you directly to review with you your specific subscription information within the next 5-7 business days. For more details and to view the Complete Subscriber Terms and Conditions associated with your home delivery subscription, please go to ***************************************** the meantime, if you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Customer Service Department at ************ or respond to any emails received for further assistance. Thank you, Katina Executive *****************Review fromBrian M
Date: 11/05/2024
1 starBrian M
Date: 11/05/2024
Today I reviewed my **** statement and found that Sun Sentinel had billed my via ez pay for $259.48. I had previously signed for a trial subscription. I did not approve Sun Sentinel to bill me in advance for an annual subscription. of $259.48. I called the cancellation **** today to dispute and told the agent that they did not have my approval to bill me $259.48 and that I wanted to cancel and be refunded the payment. The agent hung up on me. I have contacted **** to dispute and have the charge removed. Very poor business practice by Sun Sentinel.Sun Sentinel
Date: 11/08/2024
November 8, 2024
Our sincere apologies regarding any inconvenience or misunderstanding associated with the Sun Sentinel.
The information you provided within this BBB Review and your digital subscription is being reviewed and proper course of action is being taken, if needed. Customer Service will be in contact with you to assist further within the next 7-10 business days as there are no notations on your account reflecting any cancellation request. Please be advised that all subscriptions are continuous and the next available rate associated with your subscription is applied. For any additional information associated with our Terms and Conditions associated with your digital subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.
In the meantime, if you should have any further concerns or would like any further assistance, please do not hesitate to contact our Sun Sentinel Customer Service Department at ************.
Thank you,
******
Executive Resolution CenterReview fromKathy M
Date: 09/06/2024
1 starKathy M
Date: 09/06/2024
Very poor customer service. I signed up for a promo digital service then I did not wish to renew. They offered a new promo so went for it. Unknowingly they kept my previous account open as well but delinquent for non payment since the card expired. It continued to accrue to $85 and they demanded payment via email, I then called right away. Speaking with 2 service **** then a 'supervisor' they offered to reduce to amount to half. Why would a person have 2 digital accounts? I didn't use two to read a digital copy. It makes no sense. They said I had received the service and must pay. Being a new widow I was so upset to have a delinquent account so I agreed to pay half then cancelled my current account. I'm so mad at myself for accepting their resolve I may dispute it. Customer for decades - now gone forever.Sun Sentinel
Date: 09/20/2024
September 20, 2024
Our sincere apologies regarding any inconvenience or frustration associated with your Sun Sentinel digital subscriptions.
The customer experience and information you provided within this BBB review and your digital accounts are being reviewed and proper course of action will be taken, if needed. Please be advised advised that multiple accounts are not uncommon for digital subscriptions as we do have Schools, Libraries and ******************* using several digital accounts which could be managed by one person. These multiple accounts would need their email address formally activated to each subscription in order to have digital access. Also, all promotional offers are continuous and you would need to contact Customer Service in order to stop the promotional digital service from one subscription and them order again to start another account. Due to your feedback, Customer Service will be contacting you directly within the next 5 business days. Criteria and details regarding the Sun Sentinel subscriptions are reflected with all accounts and promotional offers, billing statements and any other correspondence. For more details and to view the Complete Subscriber Terms and Conditions please go to www.tribpub.com/tc.
Should you have any further concerns or would like any further assistance, please do not hesitate to contact our Sun Sentinel Customer Service Department at ************.
Thank you,
******
Executive Resolution CenterReview fromLaurence K
Date: 07/28/2024
1 starLaurence K
Date: 07/28/2024
I signed up on 10/17/23 for 52 weeks. Now I see an unauthorized renewal on my Amex card dated 7/24/24 for $55.64 In the past, they give you BS about how some issues are special or double-issues.And... I only get it twice a week (Wed, Sun), yet I've had 4 non-deliveries in the past 3 weeks. Even when they were supposed to re-deliver later in the day (my option), they didn't. They always say, "we'll credit you."The worst service. Think how many people are cheated who don't pay attention to the renewal date.Sun Sentinel
Date: 08/07/2024
Our sincere apologies regarding any inconvenience or misunderstanding associated with your Sun Sentinel subscription. The information you provided within this BBB Complaint and your home delivery account is being reviewed. Your feedback regarding your customer experience is acknowledged and proper course of action will be taken, if needed. After reviewing your active subscription, it seems Customer Service did provide assistance to your concerns on July 30, 2024 and updated the account of which adjusted your weekly rate and paid thru date. For any additional information associated with our Terms and Conditions, please refer to www.tribpub.com/tc.
Please do not hesitate to contact our Customer Service Department at954-375-2018 for any other concerns.
Thank you,
******
Executive *****************Review fromDonna P
Date: 07/22/2024
1 starDonna P
Date: 07/22/2024
On June 23, 2024 I signed up for The Sun Sentinel subscription, the ad says, ( $17.76 FOR AN ENTIRE YEAR OF NEWS! 52 WEEKS OF WEDNESDAY & SUNDAY HOME DELIVERY PRE-PAID OFFER ONLY Offer includes Standard Digital Access. ) I spoke to Adel she said the subscription would start on June 26, 2024. I did not get a paper so I called and was told it was to late to send out a paper but I would get a credit which I still don't have. So on Sunday the 30th still no paper so I called again this time no paper was sent out so I cancelled my subscription and was told I would get a full refund. On July 7, 2024 ****** contacted me via e-mail apologizing for any inconvenience and hope that I would allow them to serve me in the future. So I replied back and said if you can guarantee I will get the paper on the delivery dates I will reinstate the subscription. ******** replied back to me ( We cannot guarantee you a paper delivery every scheduled day on time. So the Sun Sentinel refunded me back all but .45 cents. Yes .45 cents is nothing but if this company does this to more customers that .45 cents adds up. Also why would a company offer something that they cannot deliver?Sun Sentinel
Date: 08/07/2024
Our sincere apologies regarding any inconvenience or misunderstanding associated with your former Sun Sentinel subscription. The information you provided within this BBB Review and your home delivery account is being reviewed. Your feedback regarding your customer experience is acknowledged and proper course of action will be taken, if needed. After reviewing your former subscription, it seems Customer Service did provide assistance to this concern and the refund of $18.48 was returned back to your credit card charged on July 9, 2024.Customer Service will be contacting you directly to see what other assistance may be provided at this time.
Please do not hesitate to contact our Customer Service Department at ************ for any other concerns.
Thank you,
******
Executive *****************Review fromNatalie G
Date: 05/29/2024
1 starNatalie G
Date: 05/29/2024
Horrible. Ordered a print subscription for my mother in Jan. ** also comes with an electronic edition but she can't access this because of her age. ** was never delivered. When I called Customer Service, they apologized and lowered the price. ** still wasn't delivered. After 10 days of no deliveries, I cancelled the service (Jan 24). I then get a phone call 13 weeks later that I owe a balance of *****. I have confirmation number of cancellation. They cant get this right. I am the still receiving the electronic edition of this paper and they still send me emails that I owe money.This is a poorly run business and need to be reported.Sun Sentinel
Date: 07/05/2024
Our sincere apologies regarding any inconvenience or frustration associated with your mother's Sun Sentinel digital subscription.
The information you provided within this BBB Review and this account is being reviewed and proper course of action will be taken. Currently, there is an active subscription associated with your email address so you will be contacted directly to assist with your request and billing concern within the next 7 business days.In the meantime, should you have any further concerns or would like any further assistance, please do not hesitate to contact our Customer Service Department at ************.
Thank you,
******
Executive Resolution CenterReview fromBeverly G
Date: 05/16/2024
1 starBeverly G
Date: 05/16/2024
The Sun Sentinal has fraudulent business practices. After signing up for a 6 month digital subscription at a specified quoted price of $6.50 for 6 months (even got confirmation number from vendor) ... they instead charged $103.74. Took persistence and finally insisting on speaking to a manager to finally reach a resolution. This was the second time this happened to us where they quote one thing and charge something different on your account. We do not trust the Sun Sentinal anymore and have decided to cancel our subscriptionSun Sentinel
Date: 07/05/2024
Our sincere apologies regarding any inconvenience or frustration associated with your Sun Sentinel digital subscription.
The information you provided within this BBB Review and your digital account is being reviewed and proper course of action will be taken, if needed. Please be advised that after reviewing your prior stopped account it seems that the pending payment was processing when your promotional rate was applied therefore due to this adjustment a seperate refund needed to be processed. After review your stopped account effective May 29, 2024 your refund was processed in the amount of $103.65 back to your credit card on June 4, 2024 due to standard processing times. Thank you for continuing to be a valued Sun Sentinel digtal subscriber associated with your new promotional subscription.
Should you have any further concerns or would like any further assistance, please do not hesitate to contact our Customer Service Department at ************.
Thank you,
******
Executive Resolution CenterReview fromBen F
Date: 04/26/2024
1 starBen F
Date: 04/26/2024
I think their billing practices are deliberately confusing. They make it difficult to cancel your subscription and send "invoices" that don't actually contain any information about your subscription or even any actual dollar amounts, making it difficult to tell if your cancellation was successful. You would think that a "BBB A+ Accredited Business" would be able to send invoices with relevant information such as an amount due, service dates, perhaps information about your current subscription and rate. But no, you just get "renewal options" which makes it sound like you need to respond in order to continue your subscription, while in reality they are just silently adding to your invisible bill every month. Sure, I should have read the fine print and realized that the fact I was still receiving any type of email from them meant something was amiss, but a company that wanted to be upfront with their customers would send accurate, detailed invoices. Harassing customers to pay a "past due" balance they've never been notified about for a service that was supposed to have been cancelled is not a good look.Sun Sentinel
Date: 05/08/2024
May 8, 2024
Our sincere apologies for any inconvenience or misunderstanding you have experienced associated with your cancelled Sun Sentinel digital subscription.
The information you provided within this Complaint and your billing associated with your account is being reviewed and proper course of action will be taken, if needed. After reviewing your former subscription, Customer Service had assisted with your concern and adjusted half of the balance due in the amount of $42.77. In the interest of fairness, I have processed a second credit adjustment in the amount of $42.77 therefore there is no further balance due at this time. Please disregard any prior bill statements you may have previously received. For any additional information associated with our Terms and Conditions, please refer to www.tribpub.com/tc.
In the meantime, if you have any further concerns or would like any further assistance, please do not hesitate to contact our Customer Service Department at ************.
Thank you,
******
Executive Resolution CenterReview fromJeff W
Date: 01/08/2024
1 starJeff W
Date: 01/08/2024
Very disappointing. We missed reading the Sunday paper so subscribed for Sunday/Wednesday delivery. After about six weeks, we have received maybe four or five papers, total. Two Sundays and maybe two Wednesday. We called constantly. They said we would get credit for the missed papers. When we finally had enough and called to cancel, they were only going to credit ** $10. We really looked forward to reading the local paper like we used to, but I guess not in Palm Beach County. What a horrible paper.Sun Sentinel
Date: 01/29/2024
January 29, 2024
Our sincere apologies for any inconvenience or frustration you have associated with the Sun Sentinel. Customer Service will be contacting you directly to provide assistance within the next **** business days. Thank you for continuing to be a valued subscriber. In the meantime, if you need any additional assistance please contact Customer Service at ************.
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