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Business Profile

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Sun Sentinel

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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.17

Average of 24 Customer Reviews

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Review Details

  • Jackie R.

    Date: 11/12/2022

    I only subscribe for Saturday and Sunday delivery and also have on-line access. We continue to have missed deliveries (9/4/22, 9/17/22, 9/24/22, 10/22/22, 11/12/22). So basically, 25-30% of my subscription are missed deliveries. I call, email, and basically get a canned response. I have asked that a Supervisor call me at least 5 times, no one ever calls. Absolute worse customer service of any business located in Broward County.

  • Bert N

    Date: 10/31/2022

    HORRIBLE CUSTOMER SERVBICE - ALMOST IMPOSSIBLE TO SPEAK TO A HUMAN BEING: WHEN YOU DO, THEY HAVE LIMITED ABILITY TO ASSIST YOU - I WANT MY SUBSCRIPTION IMMEDIATELY CANCELLED - THIS IS A DISASTER - NO WONDER CIRCULATION HAS PLUMMETED.

  • Donna F

    Date: 09/10/2022

    I spent countless hours on the phone with my complaints to Sun Sentinels customer Service due to delivery problems for several years of my paper subscription. Finally I cancelled, telling them in that conversation again I was tried of the poor service, paying for a paper I never received. Today I received a Final billing for a delivery fee. I am so angry they have the nerve to charge me a delivery fee for a paper I never received. I gave them one star only because that is the least I could give them, otherwise I would not give them that.

  • Ali K

    Date: 07/20/2022

    I spent almost an hour on the phone today as Sun Sentinel has been DOUBLE BILLING me for over one year. The customer service rep hardly spoke English so it was very difficult to understand her. Now Im waiting for accounting **** to call me??????

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