Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Optical Goods

Stanton Optical

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Important information

  • Customer Complaint:
    This Review only reflects complaint activity for Stanton Optical locations that are corporate owned.

Complaints

This profile includes complaints for Stanton Optical's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Stanton Optical has 225 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 369 total complaints in the last 3 years.
    • 153 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2025

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered eye glasses from Stanton Optical (formerly eyetx optical/ office no. 1147 ) on 3-27-2025 (order number ********) and had not received them by today 4-24-2025. I drove to the office to inquire where they are. It turns out they have been there for several weeks sitting on a shelf. Anyway, at this point they said it just came in today and disappeared into the office and came out with the glasses and a notation I was notified minutes earlier by my cell and a email. That would not be possible because my cell was in my pocket and the email was time dated at the time I was sitting there. My problem is I don't feel confident to use them again (my optometrist of three decades sold his practice to Stanton but still works there) until the office manager/staff receive additional training on how to run a professional practice.

      Business Response

      Date: 04/25/2025

      We sincerely apologize for the experience you had and appreciate you taking the time to share your feedback. We understand how frustrating it must have been to discover that your glasses had been ready for some time without proper notification, and we regret the confusion that occurred during your visit. A team member will be reaching out soon. 

      Business Response

      Date: 04/25/2025

      We're very sorry to hear about your recent experience, and we truly understand how frustrating it must have been for you. However, we kindly want to clarify that our records show your last visit with Stanton Optical was back in 2020, and we are not affiliated with EyeTx Optical. It's possible there was some confusion due to changes in location or business names in your area, but we want to make sure you're assisted by the correct provider.
      If there's ever anything we can help with regarding your past visit with us, feel free to reach outwere here to help. Thank you for bringing this to our attention, and we hope your current concerns are resolved quickly with the appropriate office.

      Customer Answer

      Date: 04/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company involved was Acuity Optical ... I apologize.  I have actually used your store on I35 and found it to be top notch in all regards.  

      Sincerely,

      J ****** ******
    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I CALLED STANTON OPTICAL AT LEAST 3 TIMES BEFORE MY APPOINTMENT ON APRIL 15, 2025 AT 1:30PM TO VERIFY THAT MY UNITED HEALTHCARE DUAL COMPLETE ************* IS ACCEPTED THERE. I WAS TOLD ***. I HAVE SCREENSHOTS OF MY PHONE CALL LOG UPLOADED. I AM A SENIOR AND I HAD TO PAY FOR TRANSPORTATION TO THAT APPOINTMENT EVEN THOUGH IT WAS $5 WHICH IS NOTHING TO SOME PEOPLE BUT IT IS SOMETHING TO ME.

      Business Response

      Date: 04/25/2025

      We sincerely apologize for the experience you had and the confusion surrounding your insurance coverage. We understand how important it is to receive clear and accurate informationespecially when it comes to healthcare and transportation arrangements.
      We regret any inconvenience this situation caused you and appreciate you bringing it to our attention. Your feedback has been shared with our team for review, and we will continue working to improve communication and accuracy moving forward.

      Customer Answer

      Date: 04/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******
    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I went to Stanton optical at *************************************************, to order two pair of glasses cost $79 and get them at the same day as their promise on our local TV stations, such as Fox8 ,W12 etc, but ended up spending $185 and waited for almost 2 weeks, and got the glasses with incorrect prescription, and after more than 10 days wearing their glasses, my eyes are foggy and watery.I just want to get fully refunded, so I can afford to go to an eye doctor to get a right prescription , and get a new pair of glasses somewhere else.Thanks for your time and consideration.Sincerely ,******* ***

      Business Response

      Date: 04/24/2025

      We sincerely apologize for the poor experience at our ************* location. We regret the issues with the same-day promise, the increased cost, and especially the incorrect prescription that has caused you discomfort. One of our team members will reach you out as soon as possible. 

      Customer Answer

      Date: 04/29/2025

       
      Complaint: 23239074

      I am rejecting this response because:
       
      --------- Forwarded message ---------
      From: *** ***** <******************************>
      Date: Mon, Apr 28, 2025 at 9:09 PM
      Subject: accidently pressed the reject button
      To: ************************************** <**************************************>


      Dear CeeCee,

      Thanks for forwarding my complaint to stanton optical!
       I am glad they responded, so far I haven't had any contact with them.
      I do hope they contact  me by email or text me first, because I never answer the unknown phone number.
      I am looking forward to hearing from you  and stanton optical soon!

      Thank you again!



      Sincerely,

      ******* ***

      Business Response

      Date: 04/30/2025

      Ms. ***,

      We are sorry that we could not accommodate to replace your glasses, and we respect your decision of getting a refund. As you were explained in store, the full refund was issued. Attached is the proof in your receipt. 

      Thank you for your feedback.

       

       

      Customer Answer

      Date: 05/01/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


      Yesterday afternoon, the store manager called me, and I went to the store to return the glasses , and got fully refunded without any problem. 

      I am really grateful to BBB for helping solve the problem with the Stanton Optical so smoothly, After I filed the complaint, BBB contacted with me immediately , and told me they were processing my case. Couple of days later I got the apologize from the company, and in two days I got the store manager's call, and got fully refund.I give special  thanks to BBB, especially to CeeCee who is responsible for my case on behalf of BBB.

      Meanwhile, I feel really sorry for the manager and staff who work at the store, because they are so friendly and professional, and the people who made the lens , the frame, and assembly them together, because the glasses are so beautiful and delicate, but the incorrect prescription made everybody's hardworking in vain, because I just could not wear them. I wish the prescription would have had been correct, I would haven't had complained anything about it. I really hope the company improves their eye exam , and make consumers get correct prescription , and I am sure with their great customer service team , the company's business will thrive. I wish them the best.

      I highly recommend BBB to the people who want to purchase any goods or service, especially  the expensive ones or relate to your health. You should go to BBB website first to check the rate and reviews to the business that you are interested in, and compare with them, then choose the best one. That is the ****** that I have learned. I do wish I should have had consulted BBB  as earlier as *********** addition, if you have problem with business ,  go to BBB website ,and  file a complaint, they will try their best to help you out as a family.That is my experience to share with everyone who will read this message.

      Thanks to BBB and BBB's CeeCee again!

      Best wishes:)

      Sincerely

      ******* ***

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked for a refund for my purchase of $1151.58 from the Manager ***** at Stanton Optical due to they performed 3 eye exams and still did not get my prescription correct and I spent over 8 hrs total at this establishment and she advised me I could not get a refund but I could pay out of pocket for another eye exam elsewhere and they would remake my glasses. When I called corporate they advised they cannot help me that it is the managers decision.

      Business Response

      Date: 04/24/2025

      We sincerely apologize for the inconvenience and frustration this experience has caused. We understand how disappointing it must be to have gone through multiple exams and still not receive a satisfactory result, especially after dedicating so much of your time.
      We appreciate you bringing this to our attention and want to assure you that your feedback is being taken seriously. While the final decisions regarding refunds may vary depending on the circumstances at the store level, we are committed to doing what we can to make things right.
      For further assistance and to explore any additional options that may be available, we kindly ask that you contact our customer service team at your earliest convenience.

      Business Response

      Date: 04/25/2025

      Thank you again for taking the time to speak with us. We're glad to confirm that the matter has been resolved with the support of the store's management team. They followed up with you directly and was able to offer a partial refund equivalent to the cost of your outside prescription, as well as remake your glasses using that updated prescription.

      We truly appreciate your patience throughout this process. We're also happy to know that after our conversation, you felt heard and satisfied with the outcome. Your feedback regarding your experience has been shared with the store leadership so the appropriate coaching can be provided to the team. Please dont hesitate to reach out if theres anything else we can do for you.

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into Stanton and had an eye exam I paid an extra 80 dollars on top of my usual fee because they claimed Arkansas upcharges.. When I got home to ***** and tried the contact lenses on they were the wrong prescription. I ended up having to get another exam. I contacted the store but they did not respond to me.

      Business Response

      Date: 04/19/2025

      Were truly sorry to hear about your recent experience and the inconvenience youve encountered with your contact lens prescription. We understand how frustrating this must have been, especially after traveling and needing an additional exam.
      We take these concerns seriously and would like the opportunity to assist you further. One of our team members will reach out soon. 
    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a new customer so when I called to make the appointment for a contact lens fitting and new contacts without insurance I was told it was great timing because they had a special for $149 that included the exam and three months contacts. I verified this on their website after hanging up as well. Then I got there and told the first ****** who I dealt with thats what I was there for. Then when I got to the end of the appointment they set me up with different contacts that didnt qualify. I told them about what I was quoted and they said oh, that was our call center. They asked me if I had insurance and I said I did not bring it with me because I was told I could pay the $149 for everything. So she said let me see what I can do. In the end she charged me $170 and gave me 1 months worth of contacts. I asked for my prescription and they said it wasnt ready yet, so after paying $170 I did not get what they advertised or the prescription I paid for. I paid and left. When I got home and looked at my receipt I realized I had also been signed up for their loyalty program and charged $20 for it without being asked about it beforehand or told they were doing so. They took advantage of the fact that my eyes were messed up from putting contacts in and out and burning and I thought I was signing for my receipt and I was probably signing for the program they snuck in there. So not only was it false advertisement but that is fraud as well. I would like either a refund AND my prescription for contacts and glasses emailed to me (as advertised) or the three months daily prescription contacts mailed to me, a billing adjustment made to my account for $149 that was advertised, and my prescription emailed to me.

      Customer Answer

      Date: 04/11/2025

      I am not able to print the medical release form they submitted so I can allow them to communicate with the BBB regarding the complaint. If they could re-submit the form as an attachment perhaps so I can download and print it then maybe I can print it and fill it out, then submit it and we can move forward with the complaint?

      Business Response

      Date: 04/12/2025

      Thank you for reaching out and letting us know. Were truly sorry for the misalignment between what you were quoted and what occurred during your visit. We do have record of the $149 promotion you were offered, and we apologize that this wasnt honored in-store as expected.
      Well be looking into this further and a member of our team will be reaching out to you directly. We appreciate your patience and the opportunity to make this right

      Business Response

      Date: 04/17/2025

      Weve reached out and left you a message to go over your options regarding your recent visit and the service you received.
      During your initial appointment on 04/08/2025, our team went over the Loyalty Program details with you and explained what your prescription was written for. You were provided a FIT set of contacts to ensure the prescription worked well for you, and we also scheduled a follow-up appointment for 04/25/2025 to address the fit, discuss the prescription, and request a brand change to match the promotion you were originally quoted.

      If you feel confident that the prescription works for you now, we can go ahead and request the brand change and place the order using the promotional offer. While the promotion is typically rebate-based, were happy to honor it in-store for you directly, so you wont need to file anything yourself. We can also mail your contacts to you for added convenience.
      Lastly, your prescription was also sent to you. 

      Customer Answer

      Date: 04/18/2025

       
      Complaint: 23186535

      I am rejecting this response because:

      The Information they have stated is incorrect. I am fine with switching out the brand and having them honor the promotion and mailing 3 months of DAILY Acuvue contacts to me because I wanted daily contacts not bi-monthly. What I disagree with is the statement that I was asked if I wanted to join the loyalty program AND pay the extra $20 to join it, before being charged. I was told I would get 20% off any contacts and a free eye exam next year after I checked out, but I did not realize it was part of any program yet until I got home and looked at me receipt in more detail and saw I had been charged for a loyalty program and then it made sense. This is where the consumer fraud comes into play and needs to be dealt with. In my case at this point I would accept an adjustment on my account back to the $149 and the contacts I was promised mailed to me, or a full refund, as I will not be returning to your place of business after the treatment I have received and how hard it has been to correct things. Youve lost my trust as a consumer.


      Sincerely,

      ****** ********

      Business Response

      Date: 04/28/2025

      Ms. ********, 

      We apologize for the confusion. We have issued a partial refund of $20 to offset the cost of the Contact lens club and we have already requested the change on the type of contacts in your prescription. We will mail the contacts to your home address as soon as this gets completed by our specialist. Your order will arrive in approximately 7 business days. The refund may take 3-5 business days to show; the timeframe depends on your bank.

      Thank you for your patience. 

      Business Response

      Date: 05/06/2025

      Ms. ********,

      The new order has been successfully processed and will be delivered to your home address. 

      if you have any more questions, please don't hesitate to reach out. 

    • Initial Complaint

      Date:04/09/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in for an eye exam yesterday, April 8th ******************************************************************************************* eyeglasses. I told them neither that I only wanted to pay for the eye exam, they said that wasnt possible that I had to make a purchase that there was no other option . So I then had to make an eyeglasses purchase . I then called customer service and they informed me that that was a lie that I couldve just paid for the eye exam . So I want to cancel my eyeglasses order I paid over ************************************************************************************************************** theyre unable to process my cancellation. I just want my money back and to cancel my order .

      Business Response

      Date: 04/11/2025

      Thank you for bringing this to our attention. We're truly sorry to hear about the confusion and frustration you've experienced during your recent visit. You should never have felt pressured into making a purchase, and we regret any misinformation that was provided.
      Please know that we take your concerns seriously. A member of our team will be reaching out to you shortly to assist you. 

      Customer Answer

      Date: 04/11/2025

       
      Complaint: 23183794

      I am rejecting this response because:
      I have spoken to multiple customer service representatives, including the supposed manager at the Stanton optical store I visited and other employees at that location before the 24 hr cancellation policy was up . No one was able to help me they kept telling me I would receive a call back I never did . So the next day I called the store again which they then the supposed manager responded with this is the first time Im hearing of this issue Im sorry Im not able to do anything anymore as the 24 hour cancellation policy has passed. Which is really frustrating because I made sure to call before the time was up . Terrible experience and no customer service whatsoever. 
      Sincerely,

      ***** ****

      Business Response

      Date: 04/17/2025

      We sincerely apologize for the inconvenience. A refund of $150 on April 14th has been processed back to the credit card used for the original purchase. Please allow ********************************************* your bank account. If you need any further information or assistance, feel free to reach out. Please see receipt attached. 

      Business Response

      Date: 04/26/2025

      We are always happy to assist you. Unfortunately, we haven't been able to find a date that fully meets your needs so far. However, you are more than welcome to visit us at any time that works best for you. If you need any additional information or support, please don't hesitate to reach out. We're here to help!
    • Initial Complaint

      Date:04/09/2025

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in and paid for glasses, which an incorrect prescription. I returned the glasses and received a refund for the glasses, however, they kept part of the refund for the eye exam. I called and argued the charge, since the prescription they gave me was entirely wrong. I even told them what my previous prescription was and what they gave me after contacting my regular eye doctor and what they gave me was ***** weaker than my previous prescription from April 2024. They still refused to refund the eye exam and told me instead to go back in for another exam repeatedly.

      Business Response

      Date: 04/11/2025

      Thank you for bringing this to our attention, and were truly sorry for the experience you've had.
      We understand how frustrating it must be to deal with an incorrect prescription and the challenges that followed. Your concerns are important to us, and we want to make things right.
      A member of our team will be reaching out to you shortly to follow up and discuss the next steps.

      Customer Answer

      Date: 04/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It saddens me that it took the Better Business Bureau reaching out to get this resolved and to get a call back, despite me having called myself and waiting on hold for 10 minutes only to end the call with a promise for a manager to call me back within an hour. 2 days later I received a call that didn't mention my call but instead my ****** review.

       

      Thank you for resolivng the matter.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reluctantly turned to Stanton Optical in ******** after shattering my glasses in an emergency. My prescription was less than a year old, and I had zero issues with near or far visionI simply needed them for prolonged computer use (810 hours daily) as a regional professional at a financial investment firm. Since they offered a next-day appointment, I gave them a chance.The Zoom eye exam was a new experience, but the resulting glasses were completely unusable. While distance vision was acceptable, anything nearmy phone, computer screenwas frustratingly blurry. Worse, wearing them for more than 30 minutes caused severe eye strain and headaches, something I never experienced with my original prescription. Given that my old glasses worked perfectly just 48 hours prior, this was inexcusable.I returned to address the problem, the staff treated me as if I didnt understand my own vision needs. Instead of fixing the issue, they argued that I needed two separate prescriptions (one for near, one for far)a solution that felt like an upsell, especially since my previous single prescription handled both flawlessly. They claimed theyd consult their manager but returned with the same dismissive response, refusing to acknowledge their error.Fed up, I booked an exam with an in-person optometrist (unaffiliated with Stanton). Shockingly, my new prescription matched my original one exactlyconfirming that Stantons prescription was wrong. Not only can I now see near and far perfectly, but the headaches and eye strain are gone. This isnt an isolated issue. Other reviews cite similar prescription inaccuracies, yet Stanton Optical refuses to take accountability. While the $110 wasted on a useless exam and defective glasses is irritating, the bigger problem is their blatant disregard for customer concerns. A trustworthy business listens, corrects mistakes, and prioritizes patient careStanton did none of these.

      Business Response

      Date: 04/08/2025

      Were truly sorry to hear about your experience, and we appreciate you taking the time to share these details. Its clear that this situation caused significant frustration, especially given the urgency and professional demands you were under. We understand how critical it is to have glasses that support your daily needs, particularly when working long hours in front of a screen, and we regret that we fell short in delivering a solution that met those expectations. One of our team members will be contacting you soon. 
    • Initial Complaint

      Date:04/03/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife ***** ***** purchased glasses from the Stanton Optical Store in ******. The glasses did not work as she was unable to adapt to the progressive lenses that made her ill and unable to navigate. After multiple discussions with the staff there, she returned the glasses and was told she would get a full refund, less the exam cost. This all occurred in December 2024. We made multiple calls to the store over the period of January asking for a full refund and was told it would take up to 3-6 weeks. I, ***** *****, called the **************** on March 8, 2025, and was told that they contacted the store and we would hear back from the store within 24 hours. We never heard back from either the ****** store or the ****************. I once again called the **************** on April 1st, and was told they had no record of any such call or action, but they said the ****** store would call us within 24 hours. After 72 hours of not hearing from them, I called the **************** again and this time they said, that ***** would have to call as they are not permitted to deal with anyone other than the patient. That was the first time we were told that by ****************. The ****** store will not return our phone calls and the **************** appears to be using every excuse possible. My wife has asked me to do this as she has grown frustrated trying to get our money refunded, especially after we have been told numerous times we would get a refund.

      Business Response

      Date: 04/04/2025

      Were very sorry to hear about the experience you and your wife have had, and we sincerely apologize for the delays and lack of follow-up youve encountered. We understand how frustrating this must be, especially after being told a refund would be issued. This isnt the level of service we aim to provide, and we truly regret the inconvenience caused. Our team will be reaching out as soon as possible to help resolve this and ensure it gets the proper attention.

      Business Response

      Date: 04/05/2025

      We have proceeded with the refund for $705.66, and it might take 3 to 5 business days to show on your account, depending on the bank's time frame. if more assistance is needed dont hesitate to reach out. 

      Business Response

      Date: 04/05/2025

      We have proceeded with the refund for $705.66, and it might take 3 to 5 business days to show on your account, depending on the bank's time frame. if more assistance is needed dont hesitate to reach out. 

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.