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Business Profile

Custom Knives

Blade City, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Knives.

Complaints

This profile includes complaints for Blade City, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Blade City, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order# ****** for ****** ***** I placed my order on 4/20/25. I called to check on my order on 4/28/25 and was told that they were waiting on one thing for my order and that it was expected later that day or the following day and then it would be sent out. They even offered expedited shipping. On 4/28/25 I received an email that my order was shipped but according to tracking only the shipping label was created. I have tried calling numerous times over the past week as well as emailed and posted on their ******** with no answers or replies. I would like my order or a refund at this point.

    • Initial Complaint

      Date:04/07/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a blade on the 27th of march. Its been a little over a week and have not received an update about shipping, or a tracking number. Ive sent two emails to the customer service department, with no responses. Ive tried calling, and an automated machine told me to call back on the next business day, and that they werent taking anymore calls. I was charged and I have yet to hear back or get any updates. At this point I just want my money back.

    • Initial Complaint

      Date:12/21/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered some knives on December 1 2024 , paid over 300$ (600$ value) Black Friday sale. After first week contacted company as the **** tracking number showed label created awaiting package, company said that **** doesnt scan their packages, waited another week contacted company again - **** tracking showed no package, contacted company again after 3rd week **** still did not show a package or an expected shipping date, contacted company again stating there was no **** of package within the **** system (contacted **** ) I contacted my credit card company and filed a dispute of charges

      Customer Answer

      Date: 01/15/2025

      I have finally received my package - but the customer service from them I would not recommend , or I doubt I would purchase anything from them again
      **** ******

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like the "giveaway" I won,(10/11/24) I entered a giveaway and won a bench **** knife (as shown on the screen and description) the business then saw who won and proceeded to switch the giveaway items. At first they said they'd send stickers but than agreed to send the knife. after receiving the package the knife that was suppose to be sent wasnt instead a china brand knife "dknife" of far lesser quality and valve then the bench **** advertised. As per *** gambling laws switching giveaways is illegal. I would like the knife that I won to be sent to me not a cheap replacement. Package was received on (10/21/24) after trying to resolve the issue myself by asking the business while they were live streaming they proceeded to "gas light" me and saying it wasn't the item I won. Yet the description and video receipt shows otherwise. So they are clearly lying. Then they proceeded to block me and now other people who purchase from the business have been messaging me and harassing me.

    • Initial Complaint

      Date:08/06/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid blade-city $106 plus another 10 bucks for 2-day shipping and I still havent received my package I would like to know why they even offer a 2 day option if they are not going to fulfil that order seems very scamish to me

    • Initial Complaint

      Date:12/17/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on December 5,2023 and was told it would ship within one to two business days. As of December 16, 2023 tracking information or the product has not been received. Have tried calling and emailing with no response.

    • Initial Complaint

      Date:12/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was never fulfilled. Money was taken out of my bank account, and I'm receiving no reply from the company after several attempts for several days.

    • Initial Complaint

      Date:11/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to a monthly subscription was charged at the beginning of october and waited until late october to reach out regarding when id recieve my subscription and was told it was just shipped out Nov 3 it is now Nov 10 and my tracking number still says awaiting dropoff and the customer service takes days to weeks to respond

    • Initial Complaint

      Date:03/21/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wont replace a purchase that broke

      Customer Answer

      Date: 04/18/2023

      Is was resolved 

      thank you 

    • Initial Complaint

      Date:02/21/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a ******* Balisong on 1 Oct 2022 via Order #******. Since 15 Dec 2022, I have emailed their customer support more than 6 times and received 3 responses promising item is being shipped or that they are trying to determine a suitable resolution for my inquiries and that they would get back to me. They have promised a ship date 2 weeks from emails in Dec 2022, and a tracking number. I have requested a refund if they cannot ship the item ordered. No further responses. It is impossible to reach anyone there by phone, they leave their inbox full so cannot even leave a message. Total amount charged to my credit card was $52.94, including a fee for **** "Quick Ship plus Tracking." I an seeking a refund of the total amount charged to my credit card since it has been almost 5 months since my order and I have not been able to reach any resolution since they will not respond.

      Bureau Response

      Date: 04/20/2023

      ****** *******
      Blade City, Inc. 
      1335 SW 18th St

      Miami FL 33145





      Dear ****** ********



      This message is in regard to a complaint submitted to Better Business Bureau (BBB) about your business on 2/21/2023 by ***** *******.  This complaint was assigned ID 19440954.



      BBB has received further correspondence from the consumer regarding the above-referenced complaint. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter.  If necessary, BBB will offer mediation or arbitration to bring this matter to a close.  



      The details of this complaint are below or attached.

      If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

      To access/respond to this complaint online:


      In the interest of time and good customer relations, please respond within 10 calendar days of receiving this notice. The text of your response may be publicly posted on BBB's website.  BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.

       

      We look forward to your prompt attention to this matter.

      Sincerely,


       


      ****** **
      *******************



      MESSAGE FROM CONSUMER:



      Good afternoon ******,
       
      Thank you for allowing me the opportunity to update the subject complaint with details of the resolution.
       
      Resolution of Complaint:
      I did not get contacted by this business due to this complaint, but rather it was immediately after I posted a Google review about my experience with the company that I was personally called by one of the owners of the company. He explained to me that with the limited resources they had between the four co-owners and the highly increased level of business due to increased marketing effort, they had to subcontract out their customer service to a third-party company. Apparently, after many complaints, Blade City realized this was a bad idea and was actually doing more harm than good for their business. The owner offered me a choice of resolutions, one of which was a complete refund, and that is what I chose. In addition, I was surprised to learn that they also sent me the knife I had ordered…free! While it was unexpected, it was really appreciated after such a long wait. It is important to anyone who reads this to understand that the owners of this company really do want to satisfy their customers and this was just a learning experience for them which, according to them, has caused them to revise their operations accordingly. I consider this complaint completely resolved!

    Blade City, Inc. is NOT a BBB Accredited Business.

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