Business Profile

Auto Rentals and Leasing

Dollar Car Rental

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Dollar Car Rental requests and BBB recommends that if you have any complaints or concerns, please contact Dollar's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Dollar Car Rental's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Dollar and its locations throughout the world.

Complaints

This profile includes complaints for Dollar Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,682 total complaints in the last 3 years.
486 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/01/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am disputing a $1082.62 charge Dollar Car Rental charged me for a rental in **** **.On 2/9/23 we rented a vehicle thru AutoSlash, a discount auto rental company that secured our rental in **** ** thru Dollar Car Rental. We paid AutoSlash $602.94 for a van rental for the period March 7th March 16th. This was a comprehensive charge which included taxes, and AutoSlashs receipt states there would be no additional charges due at pickup. Upon arriving in ****, the Dollar Representative conveyed to ** how the roads were in bad condition due to the snow, and recommended that we upgrade to an AWD vehicle. The rep quoted the additional cost per day at $18.56 for our original contracted time. I accepted that upgrade charge. The per day upgrade charge would have brought our total for our original 9 day rental period to $770.00, of which we had already paid $602.94. We prolonged our trip and added 2 days car rental to our contract. Dollar charged us $156.58 for those 2 days rental, or $78.29 per day, which I dont dispute. Currently, the daily price we are being charged for the original 9 day period however breaks down to $152.55 per day, ($602.94 (AutoSlashs charge) + $770.00 (Dollars charge) = $1372.94). Theres no way the mid size SUV we rented would rent for $152 per day, and I would never have agreed to it if that were the case. Again, Dollar charged it out at $78.29 per day for our 2 day extension, as shown on our bill, but for some reason want to charge me $152.55 per day for the original 9 day contract. Originally I thought that our initial payment to AutoSlash, $602.94, may have not been credited towards our bill, so I contacted AutoSlash, who stated the following; After some investigating by us, we found that the confirmation number and the number on the receipt which you provided to us match your reservation in our system which means that Dollar used the prepaid reservation. Any additional charges need to be worked out between you and Dollar, as Dollar is the entity which overcharged you.Therefore, it appears Dollar is not crediting us the $602.94 we paid to AutoSlash. If it were, it would leave us a balance due for the upgrade of $167.06, which amounts to $18.56 per day, the price quoted to us by the Dollar Car representative in ****, not $770.00 they are charging for me for an upgrade.Dollar should only be charging me for the upgrade, and the 2 additional days we extended our rental. 1) Upgrade Charge for 9 days = $18.56 per day = +$167.06, 2) 2 Additional Days Rental = +$156.58; Plus Tax of (******%) = +$65.59; Total Owed Dollar for upgrades = +$389.23; Dollar Charges to me = -$1082.62; Dollar Owes Me = +$693.39 assuming tax calculations are correct.Dollar has stated the following however; After reviewing your rental record, I verified that your prepayment was only to cover the base rate, while the $1082.62 was charged after taxes, fees, surcharges and upgrade fee.First, our charge and payment to AutoSlash was comprehensive, taxes included, and if not for the upgrade and 2 days additional rental, we would not have had any dealings with or charges from Dollar. Dollar is charging me as if I rented directly from them, and if I had the charges would be correct, but I didnt and they need to credit me the $693.93 as broken down in the figures above. Bottom line, Dollars charge for an upgrade fee of $770.00 is wrong. The $770.00 charge includes the price paid to AutoSlash plus the upgrade charge, and they are not crediting me the $602.94 already paid to AutoSlash. Dollars only legitimate charges should be for the $18.56 per day upgrade for 9 days, as quoted by the Dollar Representative in ****, and the 2 days additional rental, plus tax.
Business Response
Date: 05/03/2023
COMPLAINT 20003331
Thank you for contacting us.
Were very sorry to see that you didnt have a 5-Star experience at our Dollar Car Rental location. As a gesture of our concern we will refund the credit card on file for $770.00 for the upgrade fee. Please allow 5-7 business days for processing.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Customer Answer
Date: 05/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:05/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented a car from Dollar Rent A Car at the ******* ** Airport location. We were quoted $35/day rate for 4 days and charged $151.44 for rental.We returned the car 4 days later, but we were 2 hours late.On an invoice I just received in the mail, I see that they charged ** $458.89 instead of $151.44 (which they refer to as a "Voucher Value"). Our credit card would only authorize $392.00 (which they refer to as "Miscellaneous Credits) so Dollar sent ** an invoice for the additional $66.89. The invoice is attached.We called to understand why we were being charged so much. They said it was because if we return the car late, they can change the daily rate of the car. So instead of charging ** $35/day, they retroactively changed it without our knowledge to $99/day plus the 2-hours extra of $16.85/hour.This cannot be permitted. To charge ** $334.85 extra because we returned the cart 2 hours late. When the full bill should only be $151.44.Initially on the phone, they would not explain when we tried to understand the issue. They dodged all the questions and tried to say it was for fees, gas, etc. Our rental agreement #: *********
Business Response
Date: 05/03/2023
Complaint ID: ********
RR#: 172569924

Thank you for contacting us. Please accept my apology for the billing error related to your charges. I have adjusted the balance that was showing as owed to zero. I have also adjusted your daily rate to the reserved rate of $37.86 and the two extra hours to $6.44 per hour. The refund is $324.75 and will post to your credit card within 7 business days.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Customer Answer
Date: 05/24/2023

I received your message that Dollar Car Rental will refund the amount. But it has not been refunded yet. What do I do?
Business Response
Date: 05/30/2023
Claim ID ********
RR 172569924

This is in response to *****************

I sincerely regret the delay, after review of our records I have proceeded to process a manual refund for $324.25. Please allow 5-7 business days for funds to post.

Thank you for contacting **.
Initial Complaint
Date:05/01/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today I returned a car to the *************** and the staff were horribly rude to me when I explained the trouble I had with my reservation. They were totally unprofessional and implied I was lying. I have rarely been so insulted by a business. I find it appalling they treat people with such contempt. I wanted to explain to them that I had trouble extending my reservation and they didn't believe me that my call had been routed to a call centre instead of the Halifax desk. The guy tossed the business card on the floor. The lady was appalling. How dare you attack my integrity.
Business Response
Date: 05/03/2023
Complaint ID: ********
RR#: 922212620

Thank you for contacting us. At Hertz, we pride ourselves on the high quality of our customer service, and it is disturbing to learn of the incident you described. I sincerely apologize for the impression our representative left with you. Please be assured that local leadership in Halifax will be sent a copy of your comments for their review and corrective action.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Customer Answer
Date: 05/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me

Sincerely,

***********************
Initial Complaint
Date:05/01/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had prepaid reservations for dollar rental car at the airport *** on 4/28/23 at 7pm I stood in line for 2/1/5 hours got to the desk and was told that it was going to be another 2 hours wait time which turned out to be 4 hours more we were told that they were waiting on cars they didnt have any cars so that being said that i didnt get the rental until 2am the next day I paid for a small electric car which they didnt have so I had to pay for a upgrade which wasnt fair to me I paid for two days of rental but I didnt get the car until the next day. I also paid 126 dollars for a hotel that gave my room up cause I had to check in by a certain time. I shouldnt been waiting for a reserved car that been paid for a month in Advance for 7hours this shouldnt happen to anyone which I heard that this happens quite often they need a better way my reservation number is **************
Business Response
Date: 05/03/2023
Complaint ID: ********
RR#: 187602741

Thank you for contacting us. Please accept my sincere apology for any inconvenience caused due to the wait for a vehicle. This is no more acceptable to ** than it is to you. As a gesture of apology we would like to mail you a rental certificate to use towards a future rental. Please provide your mailing address so that we may mail the rental certificate.
Initial Complaint
Date:05/01/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**************** **** ! The agent has nasty attitude. I have been at this airport for over two hours when my reservation was at 830 pm. The agebt states all cars wait is over hour. However she giving cars to whomever she want too. She would not allow me to speak to a manager. She give the party in front me a car immediately. She stated please dont question me and how I run this company. Im blunt and I said what I want to say .
Business Response
Date: 05/22/2023
BBB Case# *********
RA Number: 187567111

This is in response to *************************,

I am sorry for any inconvenience you experience you experienced when picking up your rental at our *************** facility. The travel industry at large is experiencing high demand in travel while facing shortages in vehicle availability from manufactures. These circumstances have provided strain our typical customer experience. Please rest assure ******, we will be utilizing the feedback you provide to make the necessary corrections to better serve our customers. Your comments have been shared with our General Manager to ensure the necessary steps are taken to correct these issues you pointed out.

Thank you for contacting us.
Initial Complaint
Date:04/28/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They had to know this was coming... and no one from management reached out to apologize for this experience. I had the unfortunate experience of encountering this EVIL woman.I prepaid for a rental car in the amount of $403.86. I was happy to see that someone was working at the counter when I arrived. I walked up to the counter and gave her my reservation number. She asked me if I had a flight information proving I was returning the car the day that I was leaving as well as a major credit card. I told her I did not and she said she COULD help me, but she WOULD not. She told me all the other rental car companies have a policy that you cannot rent a car unless you have a flight going out that day. Also, you have to have a major credit card (I don't. My mortgage is paid off and I have money in the bank, I don't use credit). After she refused to help me, I went back and forth with her requesting the name of a manager which she refused to give me for about 10 mins. In tears, I gave up and went to another rental car counter, feeling completely deflated. The other rental company gladly helped me and I was on my way within 10 mins.After this, I walked up to the counter at Budget/Dollar rental car and said to the woman "That worked out and you're a piece of $#!T." because of what she put me through. She responded by calling me a "White ***** B****."Not only did I have to spend an extra couple hundred dollars using another rental company last minute, I literally had the worst experience of my life. I will make sure I share this experience every chance I get
Business Response
Date: 05/16/2023
BBB Case 19994553
Res No: K4502727989

This is a response to ***********************

Thank you for letting us know about the difficulties you experienced. I apologize for the impression the employee left with you. We are concerned about the quality of our service and appreciate your bringing this matter to our attention.Please be assured the appropriate management has been sent a copy of your comments for their review, and to take the necessary corrective action.

When using a debit card for a retail rental you are required to have two forms of I.D., a $500 deposit, and if renting from an airport, a return flight coinciding with the return date. I apologize for any confusion regarding our Debit Card Policy.

Thank you for contacting **.
Initial Complaint
Date:04/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/19/23 I rented a vehicle from dollar as my car was in the repair shop while traveling, I was quoted $77 for the day. They held $277 on my credit card which was fine. I had the car less than 24 hrs. When I returned the car I was told the deposit would be returned to my card. 3 days later it was not returned, in fact the payment cleared for $438. I sent in a check to pay my tolls to the *** for *******. Only to notice Dollar has now charged my card about $30 for that. I dont understand where these random unknown additional fees are coming from. They were not presented to me clearly. This sounds like they scam unsuspecting people. A week after that I rented a car directly from hertz rental car, who said they are aware of the scamming practice and hear complaints often about these dollar rental car locations yet they arent closed. How is this ethical or right to the consumers?!
Business Response
Date: 05/11/2023
BBB Case 19993403
RR No: 181474705

This is a response to ***********************

Upon my review of your rental I found you were charged a $400 smoking fee as evidence of smoking and a cigarette was found in the vehicle. Smoking is not allowed in our vehicles per the terms and conditions and as such the charge is correct and no adjustment is due. While I understand this is not the desired outcome, we stand by the final charges billed.

Thank you for contacting **.

****************
Executive Customer Service
www.hertz.com
Customer Answer
Date: 05/11/2023

Complaint: 19993403

I am rejecting this response because: I did not smoke in that rental. When I entered the rental I told the agent there was trash in the car. A ********* bag and tons of receipts from ******* I was told they were aware and clearly overlooked it. The total doesnt even add up to a smoking charge. It would have been a whole different total. These vehicles arent even cleaned prior to people picking them up and this is how you scam people by leaving them dirty and expecting the next person to pay when youve probably already charged the person before.

Sincerely,

***********************
Business Response
Date: 05/22/2023
BBB CASE#: 19993403
RR#: 181474705

This is in response to ***********************

Our decision is unchanged and will not be processing any adjustments for the $400.00 cleaning fee. Our location removed the vehicle from service to be detailed and deodorized the charge is valid. While I understand this is not the desired outcome, please consider this is our final decision on the matter and consider this fully addressed and closed.

Thank you for contacting **.
Initial Complaint
Date:04/28/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 1/13/23 Charged $353.01 and paid on 1/13/23; estimated tax due at pickup was $130.02. Upon picking up rental car on 4/14/23, Dollar closed my reservation & had to create a new one. This resulted in 2 different pending charges (a $500 and $600 charge). When I returned the rental car, I had vacuumed the inside due to sand from the beach. It rained 1 day on my trip. I did not wash the outside of the car as it was not dirty, it was from rain. My credit card was charged $390.00. When I looked at the receipt, it said taxes were $117.10 and a $400.00 "outside car washing fee" for a total charge of $517.10. When I returned the rental, I was told everything was good. I was not told that the car smelled like smoke or that the outside of the car was dirty. I called dollar customer service who spoke to ******************** at ********, they claim the charges are correct. I called Dollar customer service back, explained that my card was charged $390.00. Dollar Rental customer service sent another email to ******************** at ******** explaining the incorrect charge. Once again, I returned a smoke free and vacuumed rental car. Dollar claims the $400 charge is for "outside washing fee" as stated on the receipt but the charge from Chase is $390.00 as provided in the documentation below. I refuse to pay for a $400 outside car washing fee when I returned a clean and smoke free car. ***** cannot dispute the charges because the receipt does not match the charge. I am asking for a billing adjustment because I agree to pay the remainder of the taxes that are owed ($117.10) but again I wasnt even charged correctly. Dollar Rental screwed up my reservation & provided a receipt that does not reflect the charge of $390.00. Of note, I rented a car from Dollar at this same location exactly 1 yr prior and had zero issues. Dollar will not let me speak to a manager so I have had to use customer service who has sent emails with zero resolution.
Customer Answer
Date: 05/12/2023
Dollar Rental reached out to me and refunded me the $390.00 as well as the $400 cleaning fee. I canceled my dispute with ***** and am waiting for it to be processed on the merchants side so I can receive my refund and pay my balance. Thank you
Business Response
Date: 05/16/2023
BBB Case 19991653
RR No: 179311381

This is a response to ***************************

I am glad to receive confirmation you were able to work with our customer service department who resolved ********** with you directly, issuing a refund for the cleaning fee of $400.

Thank you for contacting **.
Customer Answer
Date: 05/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car online with Dollar Rental months in advance of a trip home from ****** to *******. I paid for all but $200 of the rental online at time of reservation with my debit card, approx $900.00 for a month rental. I was told that the remaining $200.00 was a deposit due upon rental. When I got to the airport in ******* at 5:30am, (redeye flight), the counter didnt open until 7:00am, so I waited with my service dog and my luggage for the counter to open. The lady behind the counter was extremely hard to understand, and she asked me for a credit card for the balance owed. I gave her my debit card originally, as it was my preferred method of payment. She said she needed a credit card, they could not accept a debit card. I found this to be unusual...I have a credit card, but prefer to pay cash, ie debit. I have a *********** credit card that I only use in cases of emergency, the lady told me it was denied. I was surprised, I thought it was because I hadn't used that card in awhile, so I used another one and it went through. This transaction was made on January 29th, 2023. I returned the car on Feb 24th, and I thought that was a good rental experience overall...Fast forward to last week. I received a notice from my credit card company, ***********, that my credit card was past due for the second payment that was missed! I hadn't used that card before or since that rental experience, so I was very upset when I saw the charge of $653.09! Plus interest $17.39, and late fee of $25.00...I called Dollar Rental **************** (after a 48 hour cooling off period that I give myself, so I can communicate effectively, lol) and the person on the phone wanted my credit card information, which i did not have at the time, so I told them i would call them back later and reported the fraud to my credit card company, ***************** The charges have been taken off of my credit card, as well as the fees by the credit card company.
Business Response
Date: 05/10/2023
Complaint ID ********
********************** Agreement 140733176

This is in response to ************************

I regret the confusion. After review of your Rental Agreement, I am showing the Toll Package ($279.80), Fuel Purchase Option ($58.64), and additional taxes and fees ($294.65) were billed at the time pick up totaling $653.09. With the above in mind, the charges billed are valid, and no refund is warranted.

Thank you for contacting **.
Customer Answer
Date: 05/11/2023

Complaint: 19987324

I am rejecting this response because:
I was charged on another card the correct amount owed, which was for the toll plan and gas plan. The total was ****** for those two items. The other charges are not warranted or agreed to, and the card that was charged this erroneous amount, was DENIED at time of purchase, so how can it be charged to that card? I will continue to dispute the charges made to this card, as it was DENIED at the Dollar rental counter! I was charged for the tolls and the gasoline package on the *************** card. The total amount on the receipt is not the correct amount. You cannot just add extra fees, not describe them, and them charge my card that you previously denied. This is fraud, plain and simple and I will continue to fight this dispute! *********************** :)
Sincerely,

***********************
Business Response
Date: 05/17/2023
BBB Case #: 19987324
RA #: 140733176

This is in response to ***********************,

While I understand this is not the desired outcome our decision has not changed. Adjustment credits are based on information that, in this case, does not support an adjustment to the additional charges billed. As we were not present for the conversation between you and our representative, we must rely on the documentation available. In accordance with the Signed Rental Agreement the charges are valid, and no adjustment is warranted.

Thank you for contacting **.
Initial Complaint
Date:04/26/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Dollar Location in *********************** and was told that due to their own fault ( my key in lock box) my car was not logged in until the next day and that I was to receive a refund for the overcharge of the daily rental $68.04. She said it would take approximately 7*10 days to process. Since no credit to my account I called the complaint number and was told that I did not return the car until the 21st! That is a lie because I caught my Flight on the 20th a Charter and I can prove that. The person - **** said I had admitted on a recorded line that I did not return until the 21st... I explained that I was mistaken and Im just upset - I returned on the 20th! He said bascially that I was lying. I told him that I will no longer do business with this company. This is terrible customer service and a disgrace to the industry. They should be shut down in order to protect the public. I will be contacting our State Representative in this matter. The amount of money in my case is nominal however this company is getting away with cheating the public and should be held accountable.
Business Response
Date: 05/11/2023
Complaint ID: ********
RR#: 180736780

Please accept my sincere apology for the billing error and any inconvenience caused. A review of our records indicates our **************** team issued a refund for the extra day on 04/26/23 for the amount of $68.07. Although processed on 04/26/23 it can take up to 7 days to post to your account.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Customer Answer
Date: 05/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************

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Dollar Car Rental is NOT a BBB Accredited Business.