Business Profile

Auto Rentals and Leasing

Dollar Car Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Important information

Customer Complaint:
Dollar Car Rental requests and BBB recommends that if you have any complaints or concerns, please contact Dollar's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Dollar Car Rental's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Dollar and its locations throughout the world.

Complaints

This profile includes complaints for Dollar Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,699 total complaints in the last 3 years.
494 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
see Attached document

was double charged by the franchise
location at Hilton Head Airport on
1/29. I have been trying for 24 days to
call to resolve. Corporate customer
service is unable to help “because it’s
a franchise.” They would not provide a
receipt upon drop off, and said they
could only email it. I have received
zero emails. I have wasted countless
hours attempting to contact them, and
have tried 20-30 calls per day- they
have not answered the phone even
once. I have DM’d on Twitter, sent
emails, and called every available
number in attempts to remove this
erroneous charge from my statement,
and it seems my only recourse now is
to report the charges as fraudulent.
Every encounter with employees at
either the franchise or corporate level
has been an exercise in gaslighting
and frustration. It is unacceptable that
I have wasted this much time
fruitlessly trying to fix THEIR mistake,
and unbelievable that a business is
going on 24 days without answering
their phone.
Business Response
Date: 02/21/2023
Complaint
ID: ********
RR#:
*********

This is in response
to Erin Dyer.

I am sorry for any
inconvenience you have encountered, after a thorough review of your rental contract
I show that you were charged a one-week rate of $222.72 plus tax. I also show a
2-hour late charge of $18.80. Which brings us to the total of $286.85 that was
billed to you. Based on this information the charges billed are valid and no
refund is warranted.

Thank you for
contacting us.
Initial Complaint
Date:02/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a four-day car rental from 1/30 to 2/3 at ****************************, RR#*********. On the first day I got into accident in the dark and cold weather,I called roadside assistance immediately. We waited for the emergency roadside service for about 40 minutes, frightened and in a state of shock. When I was finally able to get in context with an agent from the roadside service, they asked right away if I had called 911. She said she could not do anything without a police report being filed beforehand. I felt that was very unprofessional and it definitely did not help my situation at all.I thought the FIRST priority was to call Emergency roadside which I now realize wasnt right. We did call 911 and it was the police who ended up helping us and providing all the necessary services, including tow service, which we had to pay out-of-pocket. Police also said one of the causes of the accident was unsuitable tires. Also, we were supposed to get vehicle replacement at the moment of accident, which we didn't get. The spot of accident is just about an hour away from the company.I am writing to request a refund for the services which were wrongfully withheld and for the company to compensate us for the lack of responsibility and assistance which is supposed to be included in my rental package.
Business Response
Date: 02/16/2023
Complaint ***********
RR#: 141334281

This is in response to Benyapha Tuntialongkarn.

I apologize for the inconvenience this matter has caused you. I understand how this ordeal delayed your trip and altered your experience. After a thorough review of this matter, Regrettably, I must deny your request for compensation. Based on our record the charges billed are valid and our local team followed policy and proper procedures.

Thank you for contacting us.
Initial Complaint
Date:02/13/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Re: Rental Record *********, case #********. On 2/6/23, I returned my rental car and upon scanning the statement of charges stubs, I noticed that I had been charged $289.15 for loss damage waiver for which I had declined both on the reservation form as well as verbally at the pickup counter. My auto insurance collision provision covers rentals and I can provide evidence of that. I was informed by the return clerk that I had indeed signed for acceptance of the waiver and this was reiterated by the customer support representative whom I contacted by phone, and by the customer relations representative via an email exchange. I do not dispute that I apparently signed such an agreement. My concern is that despite having declined this both on the initial reservation and to the counter agent, he subsequently apparently filled out the form for me to sign accepting it. He did not explain this change of charges to me, nor the cost I would incur. I requested that the customer relations representative review the video record of the counter interaction to confirm that I had verbally declined the collision waiver, but his response did not indicate that he had done so.
Business Response
Date: 02/15/2023
Dear ***********************,

I regret the misunderstanding regarding the additional service billed to you.

In accordance with the Terms and Conditions of the signed rental agreement; this rental does indicate that you accepted the additional charges for the Loss Damage Waver for this rental. Based on my thorough investigation of this matter, the charge billed are valid.

We encourage our customers to review the Signed Rental Agreement before leaving our facilities.If a discrepancy is found by the customer, they can have the agent remove the discrepancy and reissue a new agreement.

With the above in mind I have processed a partial refund for the Loss Damage Waiver (LDW) $130.13,as a gesture of our goodwill. Please allow 5-7 business days for processing.

Thank you for contacting us.
Customer Answer
Date: 02/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:02/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a call from Dollar through a travel service provider and paid up front. The total rental was $632 ******** dollars which was converted from ** dollars onto my credit card. I arrived at dollar in the *************** and waited an hour and a half to pick up my car and the car I selected was not available. I had booked the car specifically because I required a ***** fe in order to accommodate our luggage. I accepted a gmc terrain because I have two young children and could not waste more time as they both needed a nap. My rental was to take place from January 28, 2023 until February 6,2023. When I finally got to the desk I accepted the charges for a car seat and gas service. I received my bill and saw charges for $532 USD. I assumed I'd be charged only for those items I agreed to, but I was charged the $315 for Dollars insurance, which I explicitly stated I did not want at the counter. All requests are verbal at the counter and then you sign on a small screen that includes no text. I called dollar customer service and they said they see my signature on page 7 of the rental agreement. I stated I never saw the rental agreement and signed agreeing to what I confirmed verbally. Additionally I paid for insurance through the 3rd party booking agent I used; so why would I want double insurance? To make people wait ************************************************************************************************* the contract, is totally unacceptable and nafarious. The insurance also isn't easily recognizable on the receipt. **************** was unhelpful. clearly this is an issue that comes up frequently; their policy is if you sign there is nothing they can do and no one in the entire organization can help. I want my insurance money back, they are stealing money from people and hoping you don't notice. I ended up paying $1500 ******** dollars for a 10 day rental for a different car than I ordered that wasn't big enough for our family.
Business Response
Date: 02/14/2023
Complaint ID: ********
RR#: 140632133

This correspondence is being sent in response to a query made by *********************. Thank you for allowing us the opportunity to review your concerns.

We apologize for any misunderstanding regarding the additional charges billed for *******, ** rental. Our records show that these services were accepted and signed for at the time of rental. After my thorough review of our records, I can confirm these added services were accepted and signed for at the counter by you. As such, the benefits of these services were extended for the duration of your rental. These charges were outlined on page one of your Signed Rental Agreement (SRA), therefore, the charges are valid. Please find a copy of your Signed Rental Agreement (SRA) attached. It is the customers responsibility to review the terms of this documentation, which a printed copy is provided in the rental sleeve before departing the facility.

However, as a one-time goodwill gesture, I have issued a 50% credit of the Loss Damage Waiver (LDW) fee in the amount of 157.46. This has been processed back to the credit card on your account. Please allow 5-7 business days for processing.

Please know that we take all customer concerns seriously and I want to thank you for allowing me the opportunity to review this matter.
Customer Answer
Date: 02/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:02/13/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from dollar through the ******************************************************* in October. Received a bill in the mail after the fact for charges which seems strange since I provided my card at the time of rental for any such charges and assumed it would be taken care of. Got a second bill and went online to pay it, realizing maybe it didn't get charged before. Using the website from the invoice, made the payment on January 14, 2023. Received a confirmation number via email that the payment was made, and it came off my credit card. Fast forward 2 weeks, I got a letter in the mail from a collections agency saying I didn't make the payment. Contacted dollar and realized I inadvertently put the "document number" instead of rental agreement number on their site when I made the payment. First of all, that number shouldn't even be there ne as r the payment date and amount unless the company is intentionally trying to trick people!!!! So called dollar and was told they could do nothing to apply the payment to the correct account. They didn't even want my confirmation number, nothing. Completely unable to do anything and refused to let me speak to a supervisor. Was told I would have to dispute with my bank. So, they had no problem taking my money, are holding it hostage and won't put it in the correct account. I can't imagine I am the first person this has happened to since they are putting extraneous info on their invoices, like I said, probably to ensure this happens. Then refuse to help. I have never heard of a company taking your money, refusing to apply it to the correct account and also refusing to do a single thing to help. Like, just take it from the bl as ck hole of "unapplied payments" and put it where it belongs!! Why provide me with a confirmation number via email if it means nothing and your reps can't even do anything with it?! All I need is for them to apply the payment to my correct account which is the most logical solution I don't understand how their reps don't get it.
Business Response
Date: 02/14/2023
Complaint#********
RR#:962079904

This correspondence is being sent in response to a query made by ****************************Thank you for allowing us the opportunity to review your concerns.

I sincerely apologize for the inconvenience experienced. However,since this payment was made to ********************** you will need to contact them directly at *************. We do not have access to their billing system as it is different than ours.

While I understand this is not the outcome you were anticipating, please know that we take all customer concerns seriously.
Customer Answer
Date: 02/15/2023

Complaint: 19386871

I am rejecting this response because:

The payment in question was made on the website provided on the invoice, payhertzinvoice.com. why would your company not have access to payments made on the site you directed me to in order to pay the invoice? That doesn't make any sense.

Sincerely,

***************************
Business Response
Date: 02/22/2023
Complaint ***********
Res#: K40200920E8

This correspondence is being sent in response to a query made by ***************************.

After a thorough review of our records, I can confirm your account for Rental Agreement ********* has a zero balance. Therefore, your payment was applied correctly.

Thank you for allowing us the opportunity to further review your concerns.
Customer Answer
Date: 02/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:02/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dollar Car Rental in ****** - Experience 9/17/2022 through 9/19/22 - Excessive wait time for car rental at pickup - Reserved car was not available. Was forced to upgrade to Jeep at my expense - Vehicle rented was non-functioning due to repeated overheating.- Replacement vehicle was not available at our location (Boulder) as I was told on phone.- Repair shop where I took vehicle (recommended by Dollar) was booked and unable to do anything to help - **************** number never answered the phone - went to voice mail. No way to contact.- Car had to be towed back to the airport rental location.- 1 day of our vacation was wasted trying to stop overheating, find another vehicle, returning vehicle.- We had to acquire another vehicle for the remainder of our trip (9/19 through 9/27) at our own expense.- I have called, emailed, and mailed Dollar Rent A Car with absolutely NO response from them except for the following - They continue to send me a bill monthly for "taxes and fees" that they claim that I owe in the amount of $146.92 - I have also worked with my credit card company ************** through which I booked the rental) to dispute the charges. I am attaching some of the correspondence with them which indicates that Dollar did not respond to their requests regarding the disputed charges.I would simply like the company to adjust my "bill" to zero and stop sending me invoices with "URGENT PAST DUE" warnings.It would be nice if they apologized
Business Response
Date: 02/13/2023
Complaint ID: ********
RR#: 912398583

This is in response to ****************************

Our decision is unchanged in this matter, the appropriate refund was entered, and no further adjustments are due. In addition, our records indicate we received a chargeback disputing the remaining $30.00 on 09/30/2022. This has been investigated and found all charges are valid and has been sent to our collections team to collect on the amount owed.

Thank you for contacting us.
Initial Complaint
Date:02/10/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Dollar Car rental on Jan 16 for a trip to *********************. I paid $171.21 up front and was told I'd owe ~$70 at the counter when I picked up my vehicle. I picked up my vehicle on 2/3/2023 and was asked by the agent at the counter (none of which were wearing name tags) if I wanted "Basic or premium" coverage. I opted for neither but was told my 3rd party insurance would not be accepted and I would be considered an uninsured driver, heavily implying these were not optional coverages. After more forceful sales tactics with no mention of these being optional I ended up paying an additional $200 for my week long rental (doubling my rental price). This didn't sit well with me and after calling customer support I confirmed these were optional coverages, and they'd note on my contract that I was not informed of this, and they would subsequently be removed when I returned the vehicle. I decided I couldn't trust the same agents that lied to me to refund me, so I returned the vehicle on the evening of 2/4/2023 and was informed they would not be refunding me for the additional services they added. My total rental amounted to ~$68. I prepaid $170 and asked if I would be refunded for this due to the early return and was treated rudely by the agent at the counter. After calling the billing department they assured me they'd have the fraudulent services removed (so far no progress or followup from Dollar) and that I could be refunded for my remaining prepay amount by opening a customer support case. I was now informed my prepay refund for $103 was denied. I'd like to be refunded for the $25 LDW I did not want or know was optional and the remaining $103 for my prepayment because I returned the car early due to the blatant fraud on the agents behalf.
Business Response
Date: 02/13/2023
This is in response to ****************************

I regret any inconvenience you experienced at our ********** AP, ** location and the charges billed

Please be advised that the Loss Damage Waiver (LDW) coverages are optional and if a customer does not want to accept them you have the right to decline these options. Based on my thorough investigation and in accordance to the provided Signed Rental Agreement (SRA) it shows the Loss Damage Waver (LDW) was accepted and signed for at the time of pick up.

As we were not present for the conversation between yourself and our representative, we must rely on documentation available. However, after further review and consideration I have proceeded to refund the Loss Damage Waiver for $25.00, and the charge of $103.00, please allow up to 14 business days for processing.

Thank you for contacting us.
Customer Answer
Date: 02/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:02/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When meeting with a representative to pick up a vehicle, the representative asked if I would like to have Dollar fill the tank upon return or pay for tolls. I declined both options. The representative did not ask if I would like to decline insurance.The representative had me sign on the pin pad, but the pin pad did not contain any information about electing to opt in for insurance.Upon returning the vehicle, I received an invoice charging me for insurance.It is extremely deceitful to not ask the customer about the insurance, but then charge them for it. I did not receive any information before that, informing me of the election.I reached out to Dollar to have this resolved, but the rental agreement does have my signature. However, I did not receive a copy of this beforehand. I had no idea of this charge until I received the invoice.
Business Response
Date: 02/13/2023
Complaint ID: ********
RR#: 140567744

This correspondence is being sent in response to a query made by ********************

I sincerely apologize for any inconvenience experienced. After my review of our records, I can confirm a credit in the amount of $232.29 has been issued on 02/09/2023 for the additional added services. This has been processed back to the credit card on your account. Please allow 5-7 business days for processing.

Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Initial Complaint
Date:02/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last week I rented a car from Dollar rent a car at the *************** and I was overcharged a lot more than the agreed price upon pick up.I tried to raise a complaint on the Dollar rent a car website but the form doesn't work.Rental Record ********* The bill I was given when I picked up the car at the *************** was $56.72 To my surprise, after I returned the car, my card was charged $85.88.When I reviewed the bill I saw **************** for $24.88 was added and the other line items' price was hiked.I returned the car with a full tank so nothing extra should have been charged to me,Looking to get a refund of the amount I was charged in excess which is around $30.
Business Response
Date: 02/13/2023
Complaint ID: ********
RR#: 142180006

This correspondence is being sent in response to a query made by ***************************

I sincerely apologize for any inconvenience experienced with the Fuel Purchase Option. This is an added service that was selected and signed for at the counter upon pick up by you. Therefore, this is a valid charge.

However, I can confirm a credit in the amount of $39.70 for the Fuel Purchase Option was issued today 02/13/2023. This has been processed back to the credit card on your account. Please allow 5-7 business days.

Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Customer Answer
Date: 02/15/2023

Complaint: 19363607

I am rejecting this response because it contains lies telling that I accepted a charge I did NOT and how they are so nice they are refunding me out of their kinds hearts.... and I have attached proof that they lie... at first I thought it was an honest mistake when they told me they had maeked the car as returned with only 7/8 of the tank but now I fear this might be a money-grabbing scam they play to most customers who unlike me don't have proof.
I do confirm I received the refund and I am good on that end.
Please see attached a scanned copy of my rental agreement where you can see I did NOT take the fueling option they claim here I did. They also attached is email correspondance with their customer support where they tell me the fuek charge was because I returned the tank only at 7/8. Finally see attached two pictures I took from the car's dashboard the moment I returned it where you can see the millage, the time and the gps location proving that the picture was taken the moment I returned the car and both pictures clearly show the tank was ****** than Full.. the gauge is way past F.
I got my money back as it was fair and I couldn't care less about this car rental company I will never ever use again and advice people to avoid it due to their scheme of presenting cheaper prices than competition but then trying to rob you alluding to lies as they did in this case.
So just be aware of this car rental company antics, try to warn potential customers.
Not expecting anything from them but if they have any decency I would expect them to apologize and confirm they refunded me because THEY mistakenly "thought" I had selected a refueling option or that the tank was 7/8 full when i returned the car... both blatant lies as the attached proof shows.

Sincerely,

**************************
Business Response
Date: 02/16/2023
Complaint ID: ********
RR#: 142180006

I apologize the previous representative misspoke. The charge was not prepaid fuel but was in fact a refueling charge because the location marked the vehicle in at 7/8 tank. We will address this matter with the appropriate management to prevent recurrence. Again, I apologize for our error and thank you for allowing me to respond.
Initial Complaint
Date:02/08/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car on January 31st, 2023 from dollar rent with car confirmation code K38637413B7 and rental record# *********. They grossly overcharged us and refused to rectify the problem. They initially confirmed to rent the car to me for ****** for one week and when we arrived to the location to pick up the car, there were additional charges we did not consent to. We asked to have them removed and they only removed one, insisting that the other charges were mandatory. After leaving the establishment we called customer services to see why these charges were added when they were not advertised online. When we got in contact with customer services, we came to find out that these were not mandatory services and we could either go back to the same location or a different location to rewrite the contract. We went back to the same establishment and asked to rewrite the contract, they then informed us that there was a 45 minute window stipulation, even though customer services had informed us we were able to go back. Even though we called them over an hour after we had picked up the car. They then refused to do any contract rewriting because of the time stipulation and because we had prepaid online, even though the person through customer services also knew we had prepaid. When we tried to push the matter further, they refused to let us speak to a superior. They then told us we were out of luck and then admitted that these charges were not mandatory, they said they couldn't do anything for us, contradicting what customer services had said. We could not go to a different location either due to it being the only location in *********. All we would like is a refund for the additional charges we never wanted, nor used. We were charged for an optional loss damages waiver at ****** and an optional premium road service at *****. Totalling ****** for the week we had the car.
Business Response
Date: 02/10/2023
Complaint ID: ********
RR#: 141855092

This correspondence is being sent in response to a query made by ************************

I sincerely apologize for any misunderstanding regarding the additional added services. After my thorough review of our records, I can confirm that these services were selected and signed for at the counter by you. Therefore, the charges are valid. We encourage our customers to review the Signed Rental Agreement before leaving our facilities. The Signed Rental Agreement is given to the customers with their keys. If a discrepancy is found the customer can ask our agent to remove the discrepancy and reissue and new agreement. Please see the attached copy of your Signed Rental Agreement for your review and concerns.

However, as a onetime goodwill gesture I have issued a 50% credit in the amount of $174.33 for these added service fees. This was processed back to the credit card on your account. Please allow 5-7 business days for processing.

Please know that we take all customer concerns seriously and I want to thank you for allowing me the opportunity to review this matter.

Customer Answer
Date: 02/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Dollar Car Rental is NOT a BBB Accredited Business.