Business Profile

Auto Rentals and Leasing

Dollar Car Rental

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Dollar Car Rental requests and BBB recommends that if you have any complaints or concerns, please contact Dollar's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Dollar Car Rental's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Dollar and its locations throughout the world.

Complaints

This profile includes complaints for Dollar Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,699 total complaints in the last 3 years.
493 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/08/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Dollar on 4/4 and returned it on 4/5 2023. Upon returning, I received a receipt stating I was charged ***** for limited coverage (which I didnt ask for and asked to use my own insurance. I never get this coverage and told the last helping me at *********** that I didnt need this.I received the receipt ********* and upon reviewing, saw the charge.I have reached out multiple times and still have yet to get my money refunded. I signed that I was using my own insurance or so she told me and now not only was I blatantly lied to, I cannot get my money refunded back. Please help!
Business Response
Date: 02/10/2023
BBB Case #: 19343625
Dollar RR#: 143483616

This correspondence is being sent in response to a query made by **********************

I am sorry for any misunderstanding regarding the optional charges billed on your ***********, ** rental. In a review of your rental, I was able to confirm the Loss Damage Waiver (LDW) was accepted on your Signed Rental Agreement (SRA). This coverage was utilized during the rental from February 4th through the 5th. With this optional coverage being accepted should an accident occur, we would have honored the conditions of the selected coverages.

We encourage our customers to review the Signed Rental Agreement before leaving our facilities. If a discrepancy is found by the customer, they can have the agent remove the discrepancy and reissue and new agreement.

After my thorough review of our records, I can confirm a credit of the Loss Damage Waiver was processed back to the credit card on your account on 02/07/2023. The credit of $97.81 will post back to your **** Card within seven business days.

Please know that we take all customer concerns very seriously.
Customer Answer
Date: 02/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:02/08/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Reserved a ***** Equinox or similar months in advance. I refuse to rent from ***** Because the last 2 times they gave me a **** escape which has a dialog for it's gear shift I do not like these kinds of cars when I went to pick up the ***** equinox I was told my car was not ready They tried to put me in a big SUV that look like a gas guzzler so I said no I will wait I had to wait about 20 minutes and she said they had a **** Edge ready I said does that have a dial k*** the Representative told me I don't know and I said well I don't want it if it has a dial k*** After waiting 20 plus minutes they pull the car up And it had that dang dial k*** I was told if I wanted a different car I would have to wait longer I was not going to wait any longer Beings I already waited over 20 minutes for 1 car I wasn't told I could come back the next day and switch the cars out and I said I'm not gonna do that on my vacation spend my time at the airport So I figured I would deal with the dial k*** On the last day Of our vacation I looked down and notice the tire was bald on the driver side and it had a crack so I then went around to every side of the car and noticed all 4 tires were very bald We didn't do much that day we just sat in the hotel room until the next day when I returned the car back to the car rental place
Business Response
Date: 02/10/2023
Complaint ID: ********
RR#: 129318884

Thank you for contacting us. Please accept my sincere apology for any inconvenience you experienced due to the wait and your preferred vehicle not being available. I can understand your frustration in receiving a different vehicle than reserved. Our available fleet is affected by late returns and vehicles that must be serviced and are briefly not available on a given day. Your requests are important and we try to maintain a fleet that meets your preferences and needs. When a reserved vehicle is not available, it becomes our priority to ensure you receive a vehicle;however, I am sorry this did not meet your expectations.
The condition of the vehicle you received is a concern to us, and I apologize for the inconvenience you experienced. We always want to provide quality vehicles to our customers and we appreciate you letting us know of your experience.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Customer Answer
Date: 02/11/2023

Complaint: 19340208

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
Date:02/06/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged for additional services for a rental car and the company refuses to remove those charges because the agent typed "accepted " but I did not authorize those particular services. This is an additional $200 charge for services I did not use.I am unhappy with the response of the customer service representatives and I believe they are purposely trying to take advantage of customers by adding charges without the customer's knowledge.
Business Response
Date: 02/06/2023
Complaint
ID: ********
RR#: *********

This is in
response to Veronica Stinson.

Thank you for your
patience while I review this matter. After review of your query, I have
confirmed that as a gesture of our good-will the additional services have been
refunded to you in the amount of $208. 12. Please allow 5-7 business days for
processing.

Thank you for contacting
us.
Customer Answer
Date: 02/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******
Initial Complaint
Date:02/06/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a car from Dollar under reservation number K3523446557, and selected and payed the pre-pay amount of $142.32. The email i received once I paid stated I owed an additional $40 upon receiving the car. When I landed in ***************, ** on January 20, 2023 I went to the Dollar counter and was told that, because i was a Dollar Express member (**********), to head outside to the Hertz booth, and so I did. The gentleman at the Hertz Counter found my reservation, and asked for a credit card to put a "hold" on the car for any damages. I had no problem with that, and told him I had pre-paid a certain amount for the rental. He handed me back my card, and gave me the documents with stated a total estimated charge of $180.81 dollars, which seemed right for the ***** bill. What i didn't see what that this amount was what the document said i still owed, which is clearly wrong. So after only 4 days and 100 miles of use, I returned the car to the airport. There was a group of people there who were doing the same thing, and we stood around waiting to be checked out. An employee told us to just leave the cars and we would be emailed a final bill. My final bill was for an additional $193.52, and my credit card was charged at some point later that day. This amount is wrong, plain and simple, and I have not been able to get anyone to just refund what I am owed. I no longer have the email with the breakdown for the reservation, and no one will send me the email I originally received when I rented the car back in December 2022 with that reservation breakdown. My understanding is that when you pre-pay, you pay the rental rate in advance, and then pay additional taxes, fees, etc. when you get the car. As you can see, this is not what happened in my case.
Business Response
Date: 02/06/2023
Complaint ID: ********
RR#: 126926376

Thank you for allowing me to review and assist. A review of our records indicates the correct rate wasn't applied to your rental. I have corrected your charges and issued a refund of $153.18 to your credit card. Please allow up to 7 business days for the refund to post to your account.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Customer Answer
Date: 02/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:02/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding a car rental record # *********. We were unfairly charged for an additional fee of $111.16 for insurance, without prior notification.
Business Response
Date: 02/07/2023

Complaint ID: ********
RR#: 111908580

This correspondence is being sent in response to a query made by ****************************

I sincerely apologize for any misunderstanding regarding your final invoice billed. After my thorough review of our records I can confirm the $111.16 charge in question is for the ******************* Supplement added service. This was accepted and signed for at the counter by you. With this information we find the charges are valid and must respectfully decline your request for a refund. I have attached your signed rental agreement for your review and records.

Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Initial Complaint
Date:02/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Aug. 27, 2022, I reserved a Dollar Rental Car through *********** Travel. I made the reservation and designated my husband ********************* to be the only driver. The estimated amount due was $***.63.When we arrived in ********* to pick up the car on Nov. 17, 2022, the representative at the counter pressured me to buy all sorts of add ones like a car upgrade and insurance, etc. I said no to all. I saw a printed statement come out of the machine on the desk and saw the anticipated amount due to be #***.63. He asked me and my husband to sign the blank signature pad. He asked me for my license and I provided it assuming it was to confirm my credit card signature. He never asked if I wanted to an authorized driver and I would have said no. He then walked away from the desk to an area out of sight. He returned with the folder and sent us to the car. Only after we pulled out of the garage we saw a new statement printed with an estimated amount due to $195.54. We found the *** added for $61.10 plus taxes and fees. Again, this was never authorized and I never drove this vehicle.Upon return, we were told to call customer service. No one answers. I emailed and was dismissed.I contested the charge with ***********. They credited my account $80.91. I recently learned that Dollar Rental accepted the dispute. And then they send me a bill for $80.91. On Jan 12, 2023, made a second complaint to hertz executive customer service as I saw requested on their BBB page. I receive an acknowledgment of receipt and a promise of response within 6-8 days. I have received no response. On Feb 2, 2023, I received another notice of billing for $80.91.
Business Response
Date: 02/03/2023
BBB Case ********
RA No: *********

This is a response to Rachel Nelson

I apologize for the inconveniences this issue has
brought. As previously advised, our records show that this charge was accepted
and signed for as documented on your Signed Rental Agreement (SRA). By signing
the rental record, you are agreeing the terms, conditions and rates billed for
the rental. As such, no adjustment is warranted. While I understand this is not
the desired outcome, we stand by the final charges billed.

Please be advised that your spouse can only be added
onto a rental for free if you book with a Gold or AAA Membership

Thank you for contacting us.
Customer Answer
Date: 02/04/2023

Complaint: ********

I am rejecting this response because:
1. my original reservation (attached) designated my spouse **** ****** as the driver with the agreed upon price.
2. I saw the agreed upon price on the first receipt printout and was then asked to sign a blank electronic pad multiple times. I was never told that I was signing for the additional driver fee that was added later and a new receipt was printed and put into my folder. I was never shown the second print out before or after signing
3. only one person drove the car: **** ******
Im asking for a billing adjustment of $80.91, removing the additional operator charge and associated taxes and fees.

Sincerely,

****** ******
Business Response
Date: 02/06/2023
Complaint ID: ********
RR#: *********

Please be advised the primary renter listed is the person who presents the credit card in their name. Because the credit card presented was in your name you had to be listed as the primary renter and Mark listed as an additional driver with the additional fee. Based on this information you were correctly billed, therefore the outstanding balance of $80.91 is valid.
Customer Answer
Date: 02/06/2023

Complaint: ********

I am rejecting this response because: when I reserved this car I designated my husband as the driver (as shown in the document initially attached), and provided my credit card for the deposit, and was quoted a balance due. This was the original agreement. When I picked up the car, the attendant changed these terms and added the fee without explanation. If he would have explained this, we would have provided a different card with my husband’s name. Or I would have been the sole driver.

Sincerely,

****** ******
Initial Complaint
Date:02/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I rented a car from dollar on September 30 2022 (*********). When I returned the car on October 2nd they charged me $400 for cleaning fee. I called them within 10 mins after drooped off the car and notice a $400 charge to my credit card. They stated it was for cleaning fee but could not prove i smoked in the car and refund the $400. Later on they try to charge me $275 again i dispute those charges. A month later they charge me again my bank but the charge on my credit card and they put me in collections. Agency for $130. I have called 7 times now to dispute those charges and all I am getting is excuses and now have collection agency calling me none stop.I owe them nothing can you help and assist me with these charges please.
Business Response
Date: 02/03/2023
BBB Case 18971014
RA No: 918564846

This is a response to *****************************

I apologize for the inconveniences this issue has brought. As advised by prior agents, you were issued a refund of $400 for the smoking fee, however we only received a payment of $275 from your card causing the remaining balance of $132.89 to be sent to collections. After this you had initiated a chargeback causing you to be credited the remaining $132.89 and thus you were credited more than what was owed back. As such, the balance is correct,and no further adjustments are due. Please be advise this balance will need to be paid to Viking Collection Service.

Thank you for contacting us.
Customer Answer
Date: 02/03/2023

Complaint: 18971014

I am rejecting this response because:
They did refund the $400 and then charged me another $275 and sent me to credit collections for the $130. So they gave it to me and then charged my credit card again for a lesser amount and sent me to credit collections for the balance

Sincerely,

*****************************
Business Response
Date: 02/13/2023
Tell us why here...BBB Case 18971014
RA No: 918564846

This is a response to *****************************

I do apologize for the confusion; however the charges are correct. Your bank only authorized $275.00 or the $400.00 to be charged. You were refunded $400.00 for the smoking fee. You then initiated a chargeback causing you to be credited the remaining $132.89. You were credited more than what was owed back. As such, the balance is correct, and no further adjustments are due. Please be advise this balance will need to be paid to Viking Collection Service.

While I understand this is not the outcome you were anticipating, I hope you will respect our position on this matter as we consider it having been fully addressed. The decision is final and further requests to revisit this matter will not be considered as we find the matter fully addressed and closed.
Initial Complaint
Date:02/02/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sunday, January 15th we arrived at the *************** to pick up a car we had rented using our **** card for Dollar Car Rental. We waited in line at the airport for more than 1.5 hours. The company had a huge lineup and only 2 people on the desk. Fast forward 1.5 hours and we are finally at the desk. We had to be up at 3:30 am to catch our flight we arrived at 10 am and we did not leave the airport until 1 pm. Regardless, the issue we have with this company is that we were forced into buying basic car rental insurance. When we were at the counter we told the lady we did not want or need any extra insurance because we had $75,000 in collision insurance from our home/car insurance and that our **** card covered us for any liability. We told her no. At that point, she said we had to take it. I reiterated that we did not need it but she continued on saying we have to purchase it or we can't have the car because ******* state does not recognize out-of-country car insurance. Again I stated that we had insurance and then she said well you need to have our insurance so just take the basic insurance. Yes, we signed it but only because she was adamant that we had to have it which we have since confirmed we did not have to have it. I have tried three times to explain to someone via ******* what has happened. Each person keeps telling me that we can't dispute the price of the rental. That isn't our dispute. I have asked on three occasions for them to call us to discuss this, but they refuse. No one should be bullied into paying extra for something they don't need. And waiting in line for 1.5 hours is not acceptable customer service. I would like some sort of resolution to this issue thank you
Business Response
Date: 02/02/2023
BBB Case ********
Res No: ***********

This is a response to Radeana M*********

Unfortunately, there were no specific details included
in your query and we are unable to locate your rental by name alone. We have
also been unable to locate a reservation confirmation by using your provided
email address or phone number. We would like to make a meaningful investigation
into this matter but will need more information to do so. Please provide us with your 9-digit Hertz
Rental Record number or your 11-digit Hertz reservation ID number (begins with
K or J). Once received, we will be able
to further review your concerns.

Thank you for contacting us.
Customer Answer
Date: 02/03/2023
Tell us why Rental Agreement - *********
Rental Location - ORLANDO AP, FL
Date - 2023-01-22
Renter - ROBERT M*********

can you confirm that this is dollar rental.
Business Response
Date: 02/06/2023
Complaint ID: ********
RR#: *********

This correspondence is being sent in response to
a query made by Radeana M*********.

I apologize for any misunderstanding
there may have been regarding the Loss Damages Wavier. After further review of your Signed Rental Agreement, I can confirm
that you did accept the Loss Damage Waiver (LDW) at the counter. When the Loss
Damage Waiver is accepted and agreed to per your rental contract, the charge is
valid, in addition, the rental agreement outlines each estimated charge and if
it is a daily fee.

However, as a onetime gesture of
customer service, I have issued a 50% credit in the amount of $122.46 back to
the card on your account. Please allow 7-10 business days for processing.

Please know that we take all customer concerns very seriously and
I want to thank you for allowing me the opportunity to review this matter.
Customer Answer
Date: 02/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for hearing my complaint and I appreciate your response and settlement on this manner.

Sincerely,

Radeana M*********
Initial Complaint
Date:02/02/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a three-day car rental on 1/25 (Dollar Rent A Car Confirmation Number:K38339321E6). It's a compact car for $166. When I arrived at the counter, the representative told me they don't have a compact car. She asked me to upgrade to a mid-size SUV for $206. I was exhausted from the flight and didn't want to go through the trouble to book another car rental from a different car rental company, so I paid $206 for the upgraded car. I just don't think it's right for Dollar Car Rental to advertise a compact car for $166 if they don't have it. If it's an error, they should accept the responsibility. I rent cars 5-6 times a year. This kind of error happened before. Other car rental companies, such as Budget or SIXT, if they don't have the car you booked, they give you an available better car at no extra charge. They wouldn't ask the customer to pay for their mistake.
Business Response
Date: 02/02/2023
BBB Case 18966599
Res No: K38339321E6

This is a response to *************

I apologize for the inconveniences this issue has brought. Normally our inventory of vehicles is more than sufficient to meet confirmed reservations; however, on occasion, customers don't return vehicles as expected, and the resulting shortages and or delays cannot be overcome immediately. Additionally, the travel industry at large is experiencing high demand in travel. These circumstances have provided strain on our typical customer experience including longer than normal wait times. We appreciate your feedback, please be assured we are taking steps to adapt to the new demands within the travel industry.

As a gesture of goodwill for this experience I was able to issue a partial refund of $40 to the card on file to match your original rate. Please allow up to 10 business days for the funds to post back into your account.

Thank you for contacting us.
Customer Answer
Date: 02/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************
Initial Complaint
Date:02/01/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a rental car confirmation number: K36200514E9 for ***** January. When I arrived at the Dollar counter, they had no cars. They told me the wait was going to be hours long with at least 30 people ahead of me. Instead of offering to get me a car from another company, I was forced to get an alternative vehicle from a different company at a much greater cost to me. When I called Dollar support, they offered to give me a $150 certificate for future use after being on the phone for ****************************************** the mail today and it was for only $50! (Reference ********). Horrible customer service. They not only refused to carry out the terms of my car rental, they sent me the wrong certificate to help cover my large amount of out of pocket expenses. I am now wasting even more of my time filing this complaint due to yet another Dollar mess up. Please make this right and get this fixed.
Business Response
Date: 02/02/2023
Complaint ID: ********
Res#: K36200514E9

Please accept my sincere apology for any inconvenience you experienced. A review of our records indicates the representative did offer you $150.00 in rental certificates. The certificates are in denominations of $100.00 and $50.00. Please allow up to 7 days to receive the $100.00 certificate in the mail.
Customer Answer
Date: 02/07/2023

Complaint: 18961599

I am rejecting this response because:

I appreciate you confirming that Dollar promised $150. It has been well over 7 days since I received the first check. The $100 check must not have been mailed correctly? Can you please re-send the $100 one?

Sincerely,

***************************
Business Response
Date: 02/07/2023
Complaint ***********
Res ID: ***********

This is in response to ****************************

I apologize for the delay in receiving your rental certificate. I have confirmed that the $50.00 rental certificate was mailed 01/24/23,and the $100.00 rental certificate was mailed 01/31/23. After further review there was a typo in the input of your address for the $100.00 rental certificate.I have proceeded to update your address correctly, and I have resent the $100.00 rental certificate. Please allow up to 7 business to receive certificate by mail.

Thank you for contacting us.
Customer Answer
Date: 02/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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Dollar Car Rental is NOT a BBB Accredited Business.