Business Profile

Auto Rentals and Leasing

Dollar Car Rental

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Dollar Car Rental requests and BBB recommends that if you have any complaints or concerns, please contact Dollar's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Dollar Car Rental's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Dollar and its locations throughout the world.

Complaints

This profile includes complaints for Dollar Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,705 total complaints in the last 3 years.
496 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/20/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/18/2022 ************************************************* ************ ********************** Re: Formal Complaint on Thrifty confirmation number K2590431829 and Demand for reimbursement of extra expense including additional rental car from ACE for $169.75 Dear *******************, and **************** This letter will serve as a formal complaint against your manager and agent at your *********** location on 10-15-2022 at around 11:00 am CST. I arrived via plane flight from ******* Saturday morning. I proceeded to the Thrifty location and was directed to the dollar location. Upon arrival and speaking with the female agent I ran into multiple issue with her attitude and unwillingness to help me. The first instance was the she was rude in the fact I declined the insurance for the vehicle and I have my own business insurance. I also have a tax-exempt status with the Secretary of the **************, what she was unwilling to apply. The next issue I needed spilt charges on 2 different cards, one for the deposit and one for the tolls and fees, as I did not have enough on one card to cover the deposit. The next instance was that I could only give her my flight information for the debit card purchase on the return flight home., She was unwilling to work with me on this. The final issue with her was the fact that she ask how I want to give my social for credit cheak. I asked if I write down my social what will happen to the number and she stated my credit check will be an inquiry on my credit score. She got made and stated I am not renting to you and to leave. I was upset, and the manger chimed in and said do not yell. I stated rthi is not yelling, if you want I can yell if you want. This is not even the most disturbing part yet. The manger told me to leave and he is calling the
Business Response
Date: 10/26/2022
Complaint ID: ********
RR#: K2590431829
Thank you for allowing me to assist. I am especially concerned you believe you were treated in a discriminatory manner/this matter was racially motivated. We consider any complaint of possible discrimination to be a very serious matter. Hertz/Dollar has a long-standing, very strict policy of non-discrimination and our employees are well aware that discrimination of any kind will not be tolerated. Please be assured your comments have been forwarded to the General Manager at DFW for review with the employee involved to ensure proper customer service procedures are being followed.
In regards to your request to split the amount on separate credit cards, unfortunately this is not allowed at the inception of your rental. Our policy does require the full deposit on one credit card at the inception of your rental. The payment can only be separated on two different credit cards upon closing of the rental at return.
When using a debit card it does require your social security number as a credit check is required as part of our debit card requirements.
We would like to offer to refund the difference in cost between your Dollar reservation and the competitors rental. So that we may do so please provide a copy of your Expedia reservation details which shows the amount you prepaid to Expedia.
Customer Answer
Date: 10/28/2022
I have attached the in the amount of $115.37 from Dollar/Thrifty/Hertz, the *** purchase was $169.75. I am not really concerned about the name calling, what i will not stand for from the "Manager" is be threated to be stab and either killed or injury me. That's something that I will not stand for. Your shift manager told me to he will Stab my cracker white boys ***. please read complaint in entirety, please refund entire amount from ***
*********************
Business Response
Date: 11/01/2022
Complaint ID: ********
RR#: K2590431829

Thank you for reaching out to us once more. I appreciate the opportunity to revisit your concerns with your recent attempted rental experience.

As previously stated, your comments were forwarded to the General Manager at DFW for internal review to ensure proper customer service procedures are being followed.

Upon review, we do not feel that the staff's actions were borne out of any malicious intent. Although we are sorry for any misunderstanding, there has been no evidence of discrimination.

Thank you again for providing the requested documentation. In review of the documents, it has been confirmed the difference between your Thrifty reservation and the rental you secured with ACE was $5 before taxes and fees. We can either refund the $5.00 difference and send you a $25.00 Rental Certificate provided. It is my sincere hope that this gesture helps restore your faith in our brand moving forward. We ask that you confirm your mailing address for the receipt of the certificate and allow 15 business days for processing.

Please contact us at ************ to provide your 16-digit credit card number so that we can process the refund expeditiously.

Kind Regards
Customer Answer
Date: 11/01/2022

Complaint: 18253306

I am rejecting this response because: Your Shift Manager directly told me as i was walking away I am going to stab your a** you cracker a** white boy. He then proceeded to follow me around the entire rental ********* felt fear for my live and it was a discriminations tactic as well. There is more than a $5.00 difference from $ ****** from dollar to $ ****** from ACE the difference needs to be refunded in the amount of of the two. I personally want you African American manager fired for threats to stab a customer. and follow me

Sincerely,

*********************
Initial Complaint
Date:10/20/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been charged $250 for a key that was handed to the attendant when I returned the vehicle.
Business Response
Date: 10/24/2022
Complaint No.: 18250313
Rental No.: 966297463

This is in response to ****************************

I sincerely apologize for the inconvenience regarding the lost key fee billed to you. As a gesture of our goodwill, I have processed a refund in the amount of $250.00, please allow 5-7 business days for funds to post back to your account.

Thank you for contacting us.
Initial Complaint
Date:10/20/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
REGARDING RENTAL AGREEMENT NO. ********* I am writing to contest to $587.85 of extra charges allotted to me by the facility based near the **************. The expected extra charges that were quoted to the organization I work for,****** the **** ***************** were only $104.44. The only agreements I made verbally in person were to an extra insurance coverage of $79, and I also agreed to have Dollar refill the gas tank.When I looked at the agreement after pulling off the lot, I was shocked to see a price tag of $589. The traveling assistant with ****** the King called and said I had been signed up for 4 additional coverages!I called mid-trip to see if I could change the policy over the phone, but they said I would have to interrupt my travel plans make the hour drive back to the airport to fix the problem and come to find out that wasnt true. When I returned to drop-off the car, I was told that the contract is inflexible 15 minutes after driving off the lot. Im glad I didnt interrupt my plans and drive back during the week, only to be disappointed and frustrated when I got there.I am asking that Dollar Rent-a-Car reduce the invoice amount to the reasonable amount $250 that would exceed the amount of $104.44 + $79 extra coverage + fuel cost.This contents of the above information was sent in a letter to Dollar Rental and we have heard nothing back other than a collections letter from ********** Systems and a notice that I am no longer allowed to rent from Dollar Rental Car.
Business Response
Date: 10/31/2022
Complaint No.: 18248758
Rental No.: 594405523

This is in response to ************************

I apologize for the confusion regarding your final bill. After further review and consideration, I have proceeded to have you removed from collections and the balance of $587.85 has been written off and is no longer owed to us. I regret the inconvenience this has caused you, and we appreciate your business.

Thank you for contacting us.
Customer Answer
Date: 10/31/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/20/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car online and got a confirmation. When I arrived to the location at 11:45 am , there was a sign that says closed from **** however there was no one at the desk. I waited along with another couple until 12:05 and no repress was available to assist us. We left and came back after 1pm to pick up my car and was informed that there was no cars available. The representative was very rude when I asked him why he was not here at 11:45 am when he was supposed to be, he then got very defensive and argumentative. He then told me that there wa no cars available and I would be put on a waiting list. He refused to give me his last name when requested, only his last name. I now after $50 Uber and 30 minutes , I still have no car.. the reps name was ****** at the ************************ in *********.. VERY RUDE AND UNPROFESSIONAL!!
Business Response
Date: 10/21/2022
BBB Case 18248694

This is a response to *************************************

Thank you for letting us know about the difficulties you experienced. I apologize for the negative attitude of our representative,who failed to handle the matter in a courteous and professional manner. We are concerned about the quality of our service and appreciate your bringing this matter to our attention. Please be assured that appropriate management will be sent a copy of your comments for their review and corrective action.

Normally our inventory of vehicles is more than sufficient to meet confirmed reservations; however, on occasion, customers don't return vehicles as expected, and the resulting shortages and or delays cannot be overcome immediately. Additionally, the travel industry at large is experiencing high demand in travel. These circumstances have provided strain on our typical customer experience including longer than normal wait times. We appreciate your feedback, please be assured we are taking steps to adapt to the new demands within the travel industry.

Could you please provide your Reservation Number starting with a K or J as well as your Uber receipt(s)?

Thank you for contacting us.
Initial Complaint
Date:10/20/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August *****, 2022 On 8/3/2022, I was in ********* and rented a car from Thrifty. I returned on the 25th with my daughter to see a show. I did not have a reservation, but i saw the same fella who served me from August 3rd at the Thrifty counter so I approached. I asked if he remembered me, explaining the conversation we had. It was 3 weeks earlier. (He denied it was even him or even working then, because his boss was there and he had been maybe flirting w/me?!) In any event, since I didn't have a reservation i was told they don't take walk **** Ok, fine. I got on my phone and made a reservation! Then, they made me wait 1/2 hr.I got my car rental but like before, (on the 3rd) i declined the extra insurance coverage. My estimate for two days was $141.32 (On the 3rd, for 1 day I paid only $50.30) When we got to the hotel, i noticed he charged me full premium coverage! I am 4'8" I could not see up on the counter where he told me to sign or click with the pen at the time at 11 o'clock at night. My daughter said, "he took advantage of you mom cause you almost got him in trouble!! Call Thrifty right now!! So i did! By that time it was already after midnight about 12:30 am because we had gone to eat after we got the car, but before we went to our hotel. Thrifty Rental Extensions/Changes line was not available so i called back at 6 am. I spoke to ********* ID# **** explained i declined coverage/don't need it. She told me to let them know when i return the car. Thrifty was supposed to remove the charges. They did not. Thrifty would not give me anything in writing or the agent's name, who again, helped me to rent vehicles on both occasions, 8/3/22 & 8/25/22. i drove the car 20 mi. for $ ****** i disputed it to Citibank. Thrifty says i agreed to this! Which i did not. i called 10/17/22 again. The 2nd agent i spoke to was supposed to email a rental agreement. it was blank! ****** ID#**** **The only thing THRIFTY gave me is CASE #"s ******** & ******** for rental *********
Business Response
Date: 11/03/2022
Complaint ID: ********
********************** RR#: 830930380
This correspondence is being sent in response to a query made by ***********************. Thank you for allowing us the opportunity to review your concerns.
We apologize for any misunderstanding regarding the additional charges billed for the Loss Damage Waiver (***) and **************** Services (PERS) on your recent rental. Our records show that these services were accepted and signed for at the time of rental. As such, the benefits of these services were extended for the duration of your rental. As these charges were outlined on the rental contract, which was signed, they are considered valid and a refund not warranted. Please find a copy of your Signed Rental Agreement (SRA) attached.It is the customers responsibility to review the terms of this documentation,which is provided in the rental sleeve, before departing the facility.

However, as a one-time gesture of goodwill, we have processed a refund of the *** and PERS in the amount of $89.39. Though processed today, please allow up to 5-7 business days for the refunded amount to be reflected on your billing statement. This timeline is not determined by Thrifty, but by your financial institution.
We also want to address your concerns regarding the service received at the branch. Rest assured this has been forwarded to our Area Manager in ********* for their review.
Initial Complaint
Date:10/19/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Buyer beware. I was a walk-in customer at the ******************************************* Airport Location on 10/13/22 (returning car on 10/16/22) because of a credit card problem at another agency that left my family and I stranded. After asking for the cheapest car at the Dollar counter, I was offered a midsize car for $750 for 3 days. I denied all extra coverages (gas, insurance, etc.) since my auto policy covers rental cars but the rep insisted I had to accept it, and because of my issue at the other agency was told he was giving me the "economy car" rental even though it was a midsize car. After seeing the printout, I again spoke to him about the "Loss Dmg Wvr" "accepted" @$34.99 per day, and the "***" "accepted" @$18.85 per day on top of the $145/day rental of an "economy" car but he insisted that I needed the coverage and that he was giving me the "economy rate" for the midsize car. Today, 10/19/22, I went online to inspect their rates and pulled up a midsize car and mirrored my pickup and dropoff times (Thursday pickup, Sunday return) to find the rate is $81/day (total estimated for three days: $323.77) versus the $759.19 I was charged the previous week - one equating to $107.92 per day versus $253.06 per day).
Business Response
Date: 11/03/2022
Complaint ID: ********
******************** RR#: 964108261
This correspondence is being sent in response to a query made by *******************. Thank you for allowing us the opportunity to review your concerns.
We apologize for any misunderstanding regarding the additional charges billed for the Loss Damage Waiver (***) and ******************* Supplement (***) on your recent rental. Our records show that these services were accepted and signed for at the time of rental. As such, the benefits of these services were extended for the duration of your rental. As these charges were outlined on the rental contract, which was signed, they are considered valid and a refund not warranted. Please find a copy of your Signed Rental Agreement (SRA) attached.It is the customers responsibility to review the terms of this documentation,which is provided in the rental sleeve, before departing the facility.

However, as a one-time gesture of goodwill, we have processed a refund of the *** and *** in the amount of $196.00. Though processed today, please allow up to 5-7 business days for the refunded amount to be reflected on your billing statement. This timeline is not determined by Dollar, but by your financial institution.
Regarding the rate provided for your walk-up rental with Dollar, we regret any frustration caused by the rate provided. Dollar provides rates based on several factors. This includes where and when you rent, the type of vehicle, and whether you receive a discount or special rate through your affiliation with a company or organization. Also, Hertz utilizes a ****************** system similar to hotels and airlines, where rates are assigned based on supply and demand. Generally speaking, the earlier you book your reservation, the lower the rates will be. Therefore, the rate provided for a rental in which a pre-existing reservation was not present will be higher than a rental which had a pre-existing reservation booked in advance. As our rates are constantly fluctuating, a past rental rate cannot be compared to a future rental rate.
Initial Complaint
Date:10/19/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car through Priceline for dollar rental in sfo. I prepaid for the rental ****** with the taxes due at pickup or less than 140 dollars. At the counter we agreed for the tank of gas prepay and declined the insurance as we always do. They have you sign a small screen and only after you get a cryptic receipt of various charges. I was shocked it was estimated at 559 dollars and I didnt see my payment anywhere on the receipt. We questioned it multiple times and why are you charging again for the car that I paid for online and why dont I see what I paid coming off. We questioned the double charge over and over. She said that it would be shown removed on the final receipt. What she showed as Ldw on the estimate was presented as the rental charge itself. She never clearly explained she was adding the insurance coverage we clearly denied. It seemed to be purposefully vague. When we returned , the final receipt showed the high amount and nothing reflecting what we paid on Priceline and that is only when we are learned what they did adding the insurance we said no to and that the receipt was only the taxes and all the adders. We tried to resolve with management and they flat out refused.
Business Response
Date: 10/24/2022
Complaint No.: 18247485
Rental No.: 964150902

This is in response to *********************************

I apologize for the inconvenience this matter has caused you. We did not meet with the high standards of service we strive to maintain. As a service-oriented company, we rely on customer feedback to help us maintain and improve our service performance standards. As a gesture of our goodwill, I have refunded you for the Loss Damage Waiver in the amount of $250.05, Please allow 5-7 business days for funds to post back to your account.

Thank you for contacting us.
Customer Answer
Date: 10/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:10/19/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a car rental on line March 22, 2022 with Dollar. The car was a SUV for ****** for April 2-5. (Pic#1). After our plane landed I approached the Dollar desk to get my rental on 4/2/22. All the other car rental vendors had no line to very few in their lines. Dollars line was at least 1/4 of a mile long. (Pic#2 with the red desk). I stood in that line for 3 hours and got to the actual entrance when a staff member announced that there were no more cars available unless you had a reservation. I was encouraged that I was going to be driving away soon after this nightmare wait. About a half hour later the manager came out and announced there were no more cars even if you had a reservation. At this point I had 3.5 hours invested in waiting for a car. We were told we could come back the next day and get a car. Several of us scattered to other car rental vendors and most were closed because it was past midnight. I quickly went to Alamo and waited another 45 min for a car. There were only 2 places left open. By the time I reached the window all they had was SUVs and trucks. The total was ******. (Pic#4). By now its 1am on April 3rd and I have wasted 4.5 hours of my ****. Not only did I use 4.5 hours waiting I had a 2 hour drive to my hotel. I got to bed around 3:30am which ruined my next days plans. I could not just Uber to my hotel because it was 2 hours away. The car that had reserved was not held for me as it was booked March 22 and others around me had booked that day. If I had known right from the start I could have gone to another vendor and gotten a car and gone, but I was misled into thinking a reserved car was mine to have. I could not be picky so I had to take what I could get. I was traveling with my mother who used a ****** and a scooter to get around. This is very poor business!! The credit care I used shows the amount of ******$. ( pic#3). I am requesting the 428$ not ****** as that was what I expected to pay.
Business Response
Date: 11/02/2022
Complaint ID: ********
******************** Res#: ********************** correspondence is being sent in response to a query made by *****************************. Thank you for allowing us the opportunity to review your concerns.
We sincerely apologize for the inconvenience you experienced when we were unable to honor your reservation because a vehicle was not available. Although our reservation system is designed to provide a vehicle at the time and place requested,situations can sometimes develop that prevent us from honoring a reservation that are beyond the branches control. This is usually caused by late returns, extended rentals, damaged vehicles etc.
With this in mind, a full refund of your payment to the alternate rental agency is not warranted. However, we will be happy to process a credit of the difference in cost between your original booking with Dollar and the rental with Alamo. As your original reservation was booked through a third party, we are unable to see the itemization of the charges for the vehicle. In order for us to consider this reimbursement, please provide us with the full confirmation details from the third party booking source that reflects a breakdown of the daily rental charges.
Initial Complaint
Date:10/19/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to dispute a charge of $101.00 on 9/28/22. The charge is in error because the 2019 ****** Sentra was damaged upon pickup. I made Shevon the Dollar associate at the ************ ** Airport that the wheel did have damage and would like another vehicle. ****** reassured me that vehicle was fine and that I could just take a picture if any issues did present themselves to protect myself. Within hours of departing the airport, the tire pressure light turned on. I contacted Dollar and they stated we could exchange the vehicle at a nearby Dollar location. It was a Saturday night and there were no other locations open except the *************** that was an hour away. We were driving to the *************** to exchange the vehicle and pulled over and had a flat tire. I contacted Dollar who sent someone to fix the flat about two hours later and told us to proceed to continue driving to the airport for an exchange after the spare tire was replaced. I should have been given a different vehicle upon pickup when making ****** aware that the wheel had damage. The car was filthy and not cleaned. There were dirty napkins, a metal item in the vehicle, and a musty smell. I was inconvenienced by having to drive out of our way to the *************** and pay tolls to exchange the vehicle on our first day of our vacation with two small children. We missed our grocery pickup at Target because they closed at 10pm.I received a statement from Dollar that reflected a charge on my credit card for $101.00 for roadside service upon return of the exchanged vehicle at the end of the rental period on 9/28/22. I called customer service to request the charges be removed and it was absurd they had charged me for something that was not my fault. I was told the best they could do was to send me a $101.00 rental voucher for the future use by an associate and their manager **** #**** on 9/29/22. I said that was an unacceptable solution and wanted a refund.
Business Response
Date: 11/02/2022
Complaint ID: ********
******************** RR#: 912313286
This correspondence is being sent in response to a query ***********************************************. Thank you for allowing us the opportunity to review your concerns and provide a response.
Our records show our **************** team provided a refund of $101.00 to your Discover card ending in xx-****. This credit was processed on 10/21/22 and we have attached a copy of the invoice for your review and record.
Customer Answer
Date: 11/02/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have heard from Dollar Car Rental and the situation has been resolved.

Sincerely,

*********************************
Initial Complaint
Date:10/19/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've already made an unresolved complaint. I paid for parking and premium parking sent a violation to them anyway. It's been weeks and this issue is still not resolved even though i paid for parking when i had the rental car. I will not pay $156 for something i've already paid for. Between spothero, premium and this company, they refuse to do the right thing and get my name cleared from this made up violation. How hard is it to see that i paid and for them to go after premium for a refund? I'm not responsible for nothing. Never again will i use any of these companies as i'll stick with enterprise and pay the hotel for valet instead. I don't have time to sit up and go back and forth between these companies. It's not my job to fix their mess ****
Business Response
Date: 10/26/2022
Complaint No.: 18244242
Rental No.: 679171603

This is in response to *************************

I sincerely apologize for any inconvenience you may have experienced with paying your parking tickets. We would refer you to please contact Plate Pass at ************ or ATS at 1-877-977-5771for further assistance. Or you can contact the third-party Spot Hero who issued the parking pass. Sorry for the inconvenience.

Thank you for contacting us.
Customer Answer
Date: 10/26/2022
This doesn't resolve anything and they still haven't reached out. Parking pass has nothing to with this and i already spoke with ats who referred me back to dollar car rental. The director at Premium parking sent over proof that they've been refunded, yesterday. I should've never been charged. Dollar Car Rental better not charge my credit card. **************** is definitely lacking. They tend to drag out issues just to charge customers. Go ahead and charge my card on the 31st if you want to and we'll see what happens.
Business Response
Date: 10/27/2022
BBB Case 18244242
RA No: 679171603

This is a response to *************************,

Dollar is not responsible for any parking charges, nor do we issue them or offer any coverages for parking. If you added this coverage through the third party, please be advised you will need to reach out to Spot Hero for further assistance. Otherwise, you will need to reach out to Premium Parking as they issued the charge.

Thank you for contacting us.
Customer Answer
Date: 10/28/2022
You issued a violation and refused to accept the proof that i sent over through email that premium reimbursed payment for. The director of Premium Parking sent over an email stating a refund has been issued to y'all and so did I. But whatever charge my card and i'll see y'all in court and will have my lawyer send something.
Business Response
Date: 11/10/2022
BBB Case 18244242
RA No: 679171603

This is a response to *************************,

As previously advised, you will need to reach out to Spot Hero, Premium Parking, or American Traffic ******************** Services as Dollar is not responsible for these charges.

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Dollar Car Rental is NOT a BBB Accredited Business.