Complaints

This profile includes complaints for Dollar Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dollar Car Rental

  8501 Williams Rd Estero, FL 33928-3325

• 

  Dollar Car Rental

  1410 N West Shore Blvd Ste 800 Tampa, FL 33607-4547

• 

  Dollar Car Rental

  6327 AVIATION DRIVE Sacramento, CA 95837

• 

  Dollar Rent A Car

  1 Airport Blvd Bentonville, AR 72712-7162

• 

  Dollar Rent A Car

  4501 Abbott Dr Omaha, NE 68110

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $250 for lost keys even though I returned the keys with the vehicle on 06/18 at around 9pm CT (see Dollar E-Return). I placed the keys in the hand of the waiting attendant. My rental agreement number was *********. Dollar at ****** Love Field airport said they dont have a record of making new keys and another customer rented the car soon after I returned it, at 10pm CT from 06/18-06/29. That customers reservation number is 1592-7042799. A Dollar employee wrote this information down for me (see handwritten reservation number, attached). I called customer service on 06/21 at ******* CT and was told the charge would be removed. It wasnt. I called on 07/05 and was told the charge was being disputed and to call back in a week. I followed up on 07/12. I was told that customer service had emailed ******************** locally but received no response. So I went to Dollar at ****** Love airport that afternoon. There, they told me they had no record of a new key being made and the car was rented soon after I returned it. They provided the reservation number that followed mine, attached. They said to call customer service to remove the charge. I called customer service again on 07/12. I talked to ***** who said to go to the location and have them share with customer service directly that no new key was made and the car was rented out soon after I returned it. I asked ***** to do a 3-way call with the local office. ***** connected me to the wrong number and disappeared from the call. I filed a written dispute on 07/12 and received no response (see dispute and confirmation of receipt, attached).My credit card returned $250 to my account after I disputed the charge. But Dollar billed me $250 again on 09/09 and a month later. I called Dollar ************************** to resolve complaints prior to contacting BBB on 10/18. I spoke with ******* who put me on hold and then dropped the call. I want Dollar to stop sending this unjust bill and to cease communication.

  Business Response

  Date: 10/20/2022

  Complaint ID: ********

  RR#: 589193404

  Thank you for contacting us. We appreciate the opportunity to assist. 

  I have reviewed this matter and based on the information you have provided, along with our research I can confirm you were incorrectly billed for a key. Our records indicates you did a chargeback with your credit card company, therefore you received a refund from your credit card company. This resulted in a balance due to Dollar. I have closed the balance due. Please allow up to 10 days for the record to reflect this update. 

  I sincerely apologize for any inconvenience caused. 

  Customer Answer

  Date: 10/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed for additional add on that I definitely did not ask for or agree to.

  Business Response

  Date: 10/20/2022

  Complaint ID: ********

  RR#: 915184432

  I have reviewed your signed rental agreement (SRA) which indicates your acceptance of the Loss Damage Waiver (LDW), Premium ************************** (PERS) and the prepaid fuel option. As these options were accepted and in the event of an accident or damage Dollar would have honored the coverage, we respectfully decline your request for a refund in question 

   

  Customer Answer

  Date: 10/20/2022

   
  Complaint: 18241862
  
  I am rejecting this response because: yes I signed because I was told to sign on the small electronic screen and you will be on your way.  We discussed the fuel prepayment and that I have no problem with. We discussed adding a driver to the car and we de lined. We NEVER discussed the Loss Damage Waiver and I wouldnt of agreed to it because I had spoken to my car insurance guy and he said I was covered on my insurance policy.  And we NEVER discussed the Emergency Roadside. This is very deceptive,  telling you to sign and get on your way and not having you initial or something on the extras THEY added. And when we discussed the other driver and the fuel we asked the prices and my husband and I discussed it before agreeing. We wee not given any prices on the extras they claim I accepted.  VERY DECEPTIVE. If this is not corrected they will lose me as a customer and I will tell everyone not to use them. They dont even try to negotiate which gets me even madder. I NEVER agreed to those extras!!!
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/21/2022

  BBB Case 18241862
  RA No: 915184432
  
  This is a response to *************************
  
   I was able to issue a refund of $784.06 to the card on file for the *** and PERS charges.Please allow up to 10 business days for the funds to post to your account.
  
  Thank you for contacting us.

  Customer Answer

  Date: 10/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Thank you
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a car rental using 3-rd party company Expedia. Booking was from 1.10.22 11:30 to 8.10.22 13:30. I paid for 8 days and plus two hours extrs (about 30 usd), because I wanted to do my vacation more comfortable. Total booking amount should be 379.46$ (pre-paid via Expedia 262.88$ and 116.58$ I had to pay tax on pick up counter).I arrived to ***************** (**********, ***) .dollar office 30 minutes before, and was in the line two and half hours. I got to counter and Payment was made at 13:48 (I have document, where is time is fixed). I asked agent from ".dollar", if she can remove extra two hours from my order, because I was in the line and don't want to pay extra. "Sure! I'll help you!" - told agent. And she changed my order. "Do you want add full protection?" - "No" - "Ok. Done! I removed two extra hours, now need to pay and you can take the car". I paid by card, didn't checked details. I trusted her. First night I found, that I was charged about 560$ in addition to my pre-paiment, applied to .dollar customer support regarding mistake. Not successful. When I returned a car on time, from my account charged 446.19$ (instead 116.58$ (tax of Expedoa booking) + 15 $ fuel ), I wrote to support again. Recieved answer, that dollar made additional charge because I changed my booking: "Hello *****, Thank you for your patience. I can confirm the Loss damage waiver, ******************* supplement, and the fuel purchase option were selected and signed for at the time of rental. Therefore, we fine the charges are correct. ~ JR". ******** Got my holiday ruined because of this lot. Filling bad all the time, can' t sleep and eat. Paid extra 350$ for this "service".I think the agent knew that I would pay more and did it on purpose. she saw that a tired person was standing in front of her after a long flight and a huge queue. I consider this case a scam.

  Business Response

  Date: 10/19/2022

  Complaint No.: 18240418
  Rental No.: 918902994
  
  
  This is in response to **************************
  
  Thank you for allowing me the opportunity to review this matter.
  
  I sincerely apologize for the confusion surrounding this issue. I have processed a refund for all the added services that were billed to you in the amount of $305.28, please allow 5-7 business days for funds to post back to your account.
  
   I regret your recent experience with Dollar at our ********* AP, ** location and that we did not meet with the high standards of service we strive to maintain. As a service-oriented company, we rely on customer feedback to help us maintain and improve our service performance standards.
  
  Thank you for being a valued Hertz/Dollar customer, we look forward to seeing you on your upcoming adventures. Please know that we take all customer concerns very seriously and again I want to thank you for allowing me the opportunity to review this matter.
  
  
  Thank you for contacting us.

  Customer Answer

  Date: 10/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/18/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $48.40 to Dollar Rental Car to reserve a car for 9/24/22 (Confirmation #: K25339366D6). When I arrived at the ********, **, airport to pick it up, they had no rental cars. Dollar Rental Car told me to just go ahead and rent from another company since they had no available cars. They also said I could get a refund for my $48.40 by calling their ***** number. So I called the number that day (9/24). The agent over the phone told me he'd process my refund. When no refund showed up on my credit card I called again on 10/1/22. That agent also told me my refund was on the way. When no refund showed up on my card, I called again on 10/10/22. That agent told me it had to be approved by a supervisor and would show up in 3-5 days on my card. Still no refund showed up, so I called again on 10/17/22. That agent said to wait longer and the refund would show up. I don't know when, or if, the refund will ever show up, and I cannot keep scheduling calls with them.

  Business Response

  Date: 11/01/2022

  Complaint ID: ********
  ******************** Res#: ********************** correspondence is being sent in response to a query made by ***************************. Thank you for allowing us the opportunity to review your concerns. 

  We sincerely apologize that our ************ location was unable to provide a vehicle to meet your reservation on 09/24/22. We also regret this situation has been compounded by the delays in receiving a refund of your prepayment. We have confirmed an error occurred when the reservation was cancelled in that the full prepayment was forfeited as a cancellation fee. Rest assured, this error is being addressed with appropriate management internally for their full review and corrective action where deemed necessary.  At this time, we are processing a manual credit of the amount to your charge card ending in xx-6056.  

  If alternate transportation was utilized as a result of our branch being unable to fulfil your reservation, please provide the final invoice from the alternate rental company, rideshare or cab service so that we may review for further compensation in the difference in cost. 

  Customer Answer

  Date: 11/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I agree with their plan, but this response isn't satisfactory until I get the money they are promising (the refund of my $48.40 plus the difference in the other rental car I had to rent from another company, which was $41.16, for a total refund of $89.56). So far, they have told me several times I am getting some type of refund, but they just don't ever issue it. 

  I have added the Fox Rental Car receipt to show what I paid for that car, when Dollar could not rent me a car. 

   

  Sincerely,
  
  ***************************

  Business Response

  Date: 11/02/2022

  Complaint ID: ********
  ******************** Res#: *********************** you for your response. However, the documentation provided from Fox Car Rental is the original rental contract which shows the estimated total only and no the final total billed. In order to consider reimbursement of additional charges incurred, we must have the final invoice that is date and time stamped and shows the final total billed to the charge card. 

  Customer Answer

  Date: 11/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I have attached a new document which should be a proper receipt as they have requested.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18237322
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I have attached a new document which should be a proper receipt as they have requested.
  
  Sincerely,
  
  ***************************
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/03/2022

  Complaint ID: ********
  ******************** Res#: *********************** you for providing the requested documentation. 

  At this time, a credit of $41.16 is being processed to your Mastercard ending in xx-****. Though processed today, please allow 1-2 billing cycles for the credit to show on your account balance. 

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18237322
  
  I am rejecting this response because: $41.16 is merely the difference between the rental car I reserved from Dollar and the one I rented from Fox. It does not cover the $48.40 I paid to Dollar Rental Car to reserve the rental car which was not available, for which I have not received a refund. So my total credit from Dollar should be $89.56. I have attached again the Dollar rental car receipt and the Fox rental car receipt. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/08/2022

  BBB complaint: 18237322
  Res ID: ***********
  

  This is in response to ***************************,
  

  Please accept our sincere apologies that we were unable to secure a vehicle on your recent rental. Please rest assured this will be addressed with the Area Manger to prevent future recurrence.
  
  A review of our records shows a credit of $48.40 was issued to the credit card on your account on 11/02/2022. If you have yet to receive the funds, we recommend reaching out to your bank directly as they are responsible for releasing funds back into their customers account and therefore the processing time may vary.
  
  Please know that we take all customer concerns seriously,please do not hesitate to reach us directly for future inquires.
  
  Thank you for contacting us. 

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were charged for an amount we declined, the service agent continued to charge us for the amount and tell us the amount would be returned. When we returned the car the amount was not returned and we charged an additional $300 on the amount we had already paid for the rental. When we tried to address the issue management was no help, we would like for the employee to not be able to do this to another customer. We find it unfair to pay for an amount that is unexplained or told that would be returned.

  Business Response

  Date: 11/01/2022

  Complaint ID: ********
  ******************** RR#: Unknown

  This correspondence is being sent in response to a query made by ***********************. Thank you for allowing us the opportunity to review your concerns.

  Unfortunately, there were no specific details included in your query and we are unable to locate your rental by name alone.  We would like to make a meaningful investigation into this matter but will need more information to do so.  Please provide us with your 9-digit Dollar Rental Record number or your 11-digit Dollar reservation ID number (begins with J or K).  Once received, we will be able to further review your concerns.

• Initial Complaint

  Date:10/17/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from Dollar on the 14th of October 2022 at the Grand Rapids Airport. When I picked up the vehicle they had a flier with insurance options none of which indicated that insurance was optional. I was told that any changes could be arranged via the phone number indicated on the receipt. After checking with my auto insurance and finding that I had coverage with them I called the number on the receipt to remove the additional insurance. The only two options on the automated system were to extend the rental time and to report an accident or breakdown. When I finally got hold of a person they indicated that any changes would have to be arranged at the pick up location. Also they could not provide a phone number of the location. The conduct of this policy is deceptive and it is apparent that these insurance options are set up intentionally to prevent any modification that the customer may desire. The customer should be given a full description of what costs are required and those that are optional. And if desired a fair method to adjust or modify.

  Business Response

  Date: 10/31/2022

  BBB Case 18230816
  Dollar RA# *********

  
  
  This correspondence is being sent in response to a query made by ****************************

  I sincerely apologize for any misunderstanding regarding the Loss Damage Waiver (LDW) additional added services.  During a thorough investigation our records confirm this added service was selected and signed for at the counter by you.  Therefore, in accordance to the terms and conditions of your Signed Rental Agreement the charges are valid.  I have attached a copy of your Signed Rental Agreement for your review and records.

  However, as a one-time goodwill gesture I have issued a credit in the amount of $111.26 for the Loss Damage Waiver (LDW).  This was processed back to the credit card on your account.  Please allow 5-7 business days for processing.
  

  Please know that we take all customer concerns very seriously.  Thank you for the opportunity to address your concerns.

  Customer Answer

  Date: 10/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I appreciate your attention to this matter.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/13/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/17/2022, I rented a vehicle online from Dollar Rental Car through Priceline. The Priceline Trip # is 157-214-035-18 (Confirmation #K25336527D0). The trip was dated for 10/7/2022-10/11/2022. Per the payment summary I paid $52 toward Collision damage coverage. I was advised that the remaining balance due when I arrived at Dollar would be $93.79 for TAXES AND FEES and the deposit of $200.00 if paying with my credit card. My card would essentially be charged $293.79, and the $200.00 deposit would be returned after the return of the vehicle. On this trip I brought 2 cards with me. My debit card and my credit card solely for the car rental with a $300.00 credit limit. For some reason my credit card kept declining all though I had available funds. I later found out that my card was declining because the representative kept trying to charge $361.** to the card which only had an available balance of $300.00. He told me the reason my card was declining was because I didnt have insurance on the vehicle, and he would now need to process a new card. I asked him to look at the reservation once more because I should have coverage through Priceline, and he said the $52.00 is a suggestion but I never accepted it. I found it to be odd. I told him that I would need to call Priceline just to double check with them. I gave him a new card to process what I thought was still the $293.**. He advised that because it was my debit card the hold would now be $500 and would be released when I returned the vehicle. I was supposed to receive an SUV instead they gave me the L4 which was a minivan. Okay. . . not what I agreed to, but I tried to make the best of it. After I tried to check into the hotel my bank sent me a text alert for fraud which prompted me to check my bank account where I saw that Dollar held $845.** on my card. What the heck! It should have been $$593.** When I looked at the documents given to me (they were folded and placed in an insert so I didnt look at them right aw

  Business Response

  Date: 10/14/2022

  BBB Case 18210322
  Res No: K25336527D0
  
  This is a response to *********************************
  
  I apologize for the inconveince this issue may have brought. I was able to remove the Premium ************************** (PERS) and Loss Damage Waiver (LDW) charges, issuing a refund of $225.84 to the card on file. Please allow up to 10 business days for the funds to post to your account.Please be advised the Concession Fee Recovery is mandatory at pickup and not refundable as this fee reimburses us for fees imposed on the car rental company by the Airport or Hotel for each rental. It is my sincere hope you understand our position in this matter as it is the third parties' responsibility to provide clear explanations as they may use different terminology than ours,which is why we recommend booking direct for a clear and accurate portrayal of expectations. 
  
  Thank you for contacting us.

  Customer Answer

  Date: 10/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/13/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I flew into *************** on 10/8 with a rental reservation. The company had no cars and didn't notify ** before landing. When we requested a refund we were told 7 to 10 business days but it's not a full refund of what I paid out.

  Business Response

  Date: 10/13/2022

  BBB Case 18210245
  ResID: K0871570024
  
  This is a response to ***************************
  
  I apologize for the inconvenience this issue may have brought. I have waived the cancellation fee, refunding the remaining amount you are owed. Please allow up to 10 business days for the funds to post.
  
  Thank you for contacting us.

  Customer Answer

  Date: 10/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/13/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I flew into *************** on the night of 10/8/2022. I arrived at the counter to pick up my rental car and was told it would be hours because they didn't have any cars. We were not previously notified and when asked if we could cancel our reservation and opt for the shuttle we were told to call the customer service line. We called and were told that we would receive a full refund in 7 to 10 business days. I received the notification of my refund, but it's $100 less than what I have paid. We were not previously notified of the lack of rental cars or notified about the charges for needing to cancel and I'm unfortunately very upset.

  Business Response

  Date: 10/13/2022

  BBB Case 18210173
  ResID: K20010625B9
  
  This is a response to *****************************
  
  I apologize for the inconvenience this issue may have brought. I have waived the cancellation fee, refunding the remaining amount you are owed. Please allow up to 10 business days for the funds to post.
  
  Thank you for contacting us.

  Customer Answer

  Date: 10/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental Location: ****************** Date August 20, 2022 Invoice ********* Rental agreement ********* Reservation ID: *********** I rented car from Dollar Rental as noted above for 10 days. However I returned my car on August 27th instead of scheduled rental of August 30th. I was told by rental representative that I will be given refund for the days I did not use. However, I did not receive any refund. In addition, the car shown in picture at the time of reservation was different and I was given a very basic small ****** car. The car had no basic navigation capabilities such as connecting phone to the screen via Apple phone connection. Any help getting refund and issue with my reservation will be appreciated. Thank you.

  Business Response

  Date: 10/14/2022

  Complaint ID: ********

  RR#: 818342685

  Thank you for contacting us. We appreciate the opportunity to respond. 

  A review of our records indicates your reservation was prepaid via a third party, therefore any request for a refund for the unused days would need to go through the third party. Please contact the company you made the prepayment with as the refund would be based on their terms and conditions and if a refund is warranted they would have to process it. 

  In regards to the vehicle amenities please be advised amenities in the vehicle are not guaranteed and are based on availability.