Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hertz

  8501 Williams Rd Estero, FL 33928-3325

• 

  Hertz

  5405 Airport Service Rd Tampa, FL 33607-1419

• 

  Hertz

  4500 E Speedway Blvd Ste 40 Tucson, AZ 85712-5325

• 

  Hertz

  Ontario International Airport Ontario, CA 91761

• 

  Hertz

  5800 Gasoline Alley Dr Bakersfield, CA 93313-3741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting on my refund for a month and it's an emergency that I receive my 150 refund asap. I have no gas or food money and planned on this being back in my account within 2 weeks but it has been a month. Everytime I call they say it will be in there in 2 days and I have to keep calling. This is causing me seriously mental health problems with my ongoing conditions with the VA.
  

  Business Response

  Date: 08/01/2022

  Business Response /* (1000, 5, 2022/07/15) */
  BBB CASE#: XXXXXXXX
  Hertz Res#: KXXXXXXXXXX
  
  This correspondence is being sent in response to a query made by ******* ******. Thank you for allowing us the opportunity to review your concerns.
  
  We regret any concern or inconvenience caused by your refund not being received at this time. We show our Customer Service team put in a request to have the refund expedited on 07/13/22. We have also notified our management team for their assistance in ensuring this process is completed as expeditiously as possible.
  
  
  Consumer Response /* (3000, 7, 2022/07/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have not received my refund yet and now have no money for five days. If there is a process to instantly debit the money to my card I would recommend that. As soon as I receive my refund I will follow up with a response.
  
  Thank you
  
  
  Business Response /* (4000, 9, 2022/07/20) */
  
  BBB CASE#: XXXXXXXX
  Hertz Res#: KXXXXXXXXXX
  
  This correspondence is being sent in response to ******* ******.
  
  We apologize for any inconvenience caused by the delay in receiving the refunded amount. Unfortunately, once a refund is credited Hertz has no control over the time line in which it posts to a customers account. This timeline is determined by the financial institution over the charge card in which the credit was processed. Please be assured that we have confirmed the refund processed on our end at this time.

• Initial Complaint

  Date:07/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 8th at 5pm car pick up to July 9th car drop off. Car was picked up at Hertz Corporation
  16055 Emerald Coast Pkwy #113, Destin, FL 32541 location and dropped off at Hertz Corporation
  16055 Emerald Coast Pkwy #113, Destin, FL 32541 location. Total amount paid was $493.57 in which $400 of this payment was due to a bogus smoking fee. We incurred this charge from the drop off location. We have been in communication with the pick up location and the main Hertz to take this extra charge off because we DID NOT smoke in this vehicle when it was in our possession for less than 24 hours. It is a ridiculous attack on our families character and no one seems to be able to provide proof to me (whatever that could be because anyone can take a picture of what they want after the car was out of our hands.). I have continually asked for their "picture proof" that they say they have and I have not been provided any to date. I also did a little research where this seems to be a nasty trend for Hertz rental customers to be charged a "smoking fee." I am at wits end with this ridiculous accusation and will continue to fight it and let everyone know that this happened to my family. I also have a dispute in with my bank. The company has disregarded all of my disputes and basically told me I was out of luck. I need help getting this resolved but I am not sure you can help since they are not under BBB..... Hertz Rental record XXXXXXXXX. Please let me know if I have any other avenues of recourse if you cannot help. Thank you!

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 10, 2022/07/28) */
  BBB CASE#: XXXXXXXX
  Hertz RR#: XXXXXXXXX
  
  This correspondence is being sent in response to a query made by ****** *****. Thank you for allowing us the opportunity to review your concerns.
  
  Hertz vehicles are serviced and cleaned before being assigned to customers. Customers should return the vehicle in the same condition as rented. We completely understand a customer may not wash/vacuum the vehicle prior to return to remove normal road grime, etc. However, smoke odor/ash and other similar impurities require more time and detail to remove. In such instances as with your rental, Hertz will assess a cleaning fee.
  
  Once your concerns were received, we immediately reached out to the return location for their assistance. However, we have been unable to confirm the billing with their offices. Therefore, we are issuing a credit of $400.00 to the charge card originally billed. Though processed today, please allow up to 5-7 business days for the credit to show on your billing statement.

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked this car rental online through Expedia.com. I went to the Hertz located at 1919 Connecticut Ave. NW, Washington DC and was informed that I could not rent with my debit card for 24 hours after booking. When asked if I could go to another location to pick up they told me DCA Hertz had no cars and neither did Union Station. Expedia told me to contact Hertz for my refund. I am requesting a full refund at this time in the amount of 73.73, 53.73 for the rental and 20.00 for the insurance.

  Business Response

  Date: 08/01/2022

  Business Response /* (1000, 5, 2022/07/17) */
  BBB CASE#: XXXXXXXX
  Res#: KXXXXXXXXXX
  
  Thank you for contacting us. I apologize for any inconvenience you experienced. Per our rental terms and conditions you must book 24 hours in advance when using a debit card.
  
  Considering this information, we respectfully decline your request for a refund. Also please be advised the reservation does not show as prepaid, therefore any funds you paid were paid by you to Expedia.
  
  While I understand this is not the outcome you were anticipating, I hope you will respect our position on this matter as we consider it having been fully addressed.
  
  Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
  
  
  Consumer Response /* (3000, 7, 2022/07/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  That should be explained at the time of booking and it was not.
  
  Thanks so much.
  
  
  Business Response /* (4000, 9, 2022/07/21) */
  BBB CASE#: XXXXXXXX
  Hertz Res#: KXXXXXXXXXX
  
  This correspondence is being sent in response to ****** ******.
  
  This information is outlined during the booking process when booking directly through the Hertz website or mobile app. In addition, we provide this information to all third-party booking sites as well so that customers are informed of our Rental Qualifications at the time of reservation. However, Hertz has no control over how the third party displays or shares this information with mutual customers. As we have confirmed your booking was made through Expedia, we regret if the third party booking source did not include this important information at the time of booking.

• Initial Complaint

  Date:07/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a car reservation for next week. Checked the reservation today and there was an offer to upgrade for only $9 total. I upgraded, and was charged $366. I tried to revert back to my original reservation, which they refused to do. They refused to credit my account for the $366. My only option was to cancel the entire reservation (which they wanted to charge me$100 for, but they "waived" it). They said they would refund the total amount but they have not done so. This was an unauthorized transaction of $366, and I feel that it fraud. Total refund should be $926. Many attempts to resolve this with customer service. Had to beg to speak to a supervisor after an hour on the phone with a representative who couldn't resolve the issue. Bottom line, I want my money back and I don't want them to do this to another customer. Thank you.

  Business Response

  Date: 08/01/2022

  Business Response /* (1000, 10, 2022/07/17) */
  BBB CASE#: XXXXXXXX
  Res#: KXXXXXXXXE4
  
  Thank you for contacting us. We appreciate the opportunity to assist.
  
  I apologize for any misunderstanding regarding the additional charge to upgrade. A review of our records indicates when the reservation was modified to upgrade the vehicle in the amount of $366.30, it was cancelled the same day, therefore Hertz never collected the additional $366.30. Hertz did however refund the amount collected for the original reservation in the amount of $560.32. This refund was processed on 07/13/22 but can take up to 7 business days for the credit to post to your account.

• Initial Complaint

  Date:07/14/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HERTZ DECEPTIVE RENTAL PRACTICES / REFUSAL TO REVERSE UNWANTED CHARGE
  Wed Jun 22, 2022
  I submitted the following to Hertz Customer Care via webform
  https://www.hertz.com/rentacar/misc/index.jsp?targetPage=CustomerSupportForm.jsp Dear Hertz,
  RENTAL RECORD: *********
  I'm caught in a Kafkaesque nightmare! I did not want the "Loss Dmg Wvr" and have been unable so far to have the $359.91 charge
  reversed.
  * My family and I arrived at the Portland International Airport early Tuesday afternoon, Jun 21, 2022, and walked to the Hertz rental counter
  to pick up the minivan I had reserved for me, my wife, our daughter, son-in-law, and two grandsons.
  * The desk agent asked if I wanted the "standard" rental plan. To me that meant no added insurance (I've always been specifically asked if
  I wanted it) so I said yes.
  * The desk agent printed out a strip of paper with the details of the rental agreement. The itemized list of charges was very tiny, and my
  family was eager to get to lunch, so I accepted and signed for the agreement on an electronic pad.
  * In the evening, I received an emailed agreement, expanded the itemized list and saw that I was charged $359.91 for "Loss Dmg Wvr."
  * I immediately called the Rental Extensions/Changes ************ number listed at the bottom of the itemized charges.
  * None of the phone tree options seemed to address my issue, but I finally contacted a live person. He said he had no ability to change the
  rental agreement, that it could only be done at a Hertz rental office. I told him I was in Beaverton, miles away from the Portland Airport. He
  said I could do it at any office and let me know there was one near me.
  * Early Thursday morning, I visited the Beaverton office and was informed that they had no authority to reverse the charge and that I
  should call Customer Service at ************. I did and encountered the same phone tree as the -4174 number.
  * I then called the Portland Airport office at ************ and got a "voice mailbox full" message.
  Fri Jun 24, 2022
  Received email reply from Hertz’s Jaymarc N: I am very sorry if you were charged for the Loss Damage Waiver. I regret to inform you that
  Email Correspondence is assigned to post-rent concerns only.
  Thu Jun 30, 2022
  I returned the vehicle as planned to the Seattle Tacoma Airport in the state of Washington.
  Mon Jul 4, 2022
  * I emailed Hertz Customer Care: Hi Jaymarc. Now that we're in the post-rental period, I'd appreciate it if Hertz could refund $359.91 for
  the unwanted Loss Damage Waiver as detailed in the statement I submitted.
  * Jayler L replied: I understand that you did not clearly see the charge due to small print, however, once the charge has been accepted by
  signing the rental agreement, I regret to say that we are unable to process any refund....As a gesture of our concern, I have enclosed a
  $50.00 rental certificate.
  * I replied: No need to mail a $50 rental certificate. If you're not able to refund the disputed fee, I will never rent from Hertz again and plan
  to spread the word on social media so that others may avoid your agents' deceptive rental practices and Hertz's bureaucratic ineptitude
  and stonewalling.
  Tue Jul 5, 2022
  I filed a credit card dispute with *********** to reverse the $359.91 charge. Unbeknownst to me, the *********** agent, despite my clear
  instructions, reversed the entire rental amount. As soon as I saw this, I contacted *********** and spoke to a different agent who added a
  note about the error to my file. However, to make any changes, he said they must wait for Hertz to respond to the dispute.
  Sun Jul 10, 2022
  Received email reply from Hertz's Arrah M: We regret that you found our previous response unsatisfactory. Adjustment credits are based
  on information which, in this case, did not support an adjustment or compensation in your favor. Hence, the charges are valid as we
  reviewed the time you booked the reservation and your signed contract.
  

  Business Response

  Date: 07/18/2022

  Business Response /* (1000, 5, 2022/07/15) */
  BBB CASE#: XXXXXXXX
  Hertz RR#: XXXXXXXXX
  
  This correspondence is being sent in response to a query made by **** ********. Thank you for allowing us the opportunity to review your concerns.
  
  We apologize for any misunderstanding regarding the Loss Damage Waiver (LDW) billed on your rental. We understand you reached out to our Customer Service team as well as a Hertz location during your rental to have these charges removed from the contract and regret you were unable to be assisted. Please note, our Customer Service team cannot alter the rental contract while the rental is taking place. As the LDW pertains to legally binding coverage of the vehicle, if the customer wishes to have this service removed it must be done at a Hertz location and a new contract printed. This must be done at a corporate location. Please be assured that we are following up with our Area Manager in Beaverton for their review and corrective action where deemed necessary.
  
  With this in mind, and while the charges are considered valid, we are issuing a goodwill credit for the LDW in the amount of $407.11. Though processed today, please allow up to 5-7 business days for the refund to show on your billing statement.
  
  
  Consumer Response /* (3000, 7, 2022/07/15) */
  Providing Hertz follows through on issuing a $407.11 goodwill credit as stated in their response, I consider this case closed.
  
  I truly appreciate BBB's intervention to resolve this issue!

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,
  I prepaid for a rental car with my bank card, and between when I paid for it and when I picked it up, my chip quit working so the bank sent me a new card. When I got to the airport in Flagstaff Az, they would not give me the car because the numbers were different. They wouldn't take my company credit card because it doesn't have my name on it. The lady at the counter made me call the hertz number and the man was rude and not helpful and would not let me speak with his supervisor. I was supposed to be credited within 10 days and I was not. I can't reach anyone at hertz. I had an airline ticket with my name on it and a real Id. This is the worst experience that I have ever had with what is supposed to be a reputable company.

  Business Response

  Date: 08/01/2022

  Business Response /* (1000, 5, 2022/07/16) */
  BBB CASE#: XXXXXXXX
  Res#: KXXXXXXXXXX
  
  Thank you for contacting us. We appreciate the opportunity to assist.
  
  I apologize for any misunderstanding regarding your prepaid reservation. Per our rental terms and conditions you are required to present the credit card you use to prepay your reservation.
  
  I have completed your refund of $474.37. Please be advised it cant take up to 10 days to post to your account.

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was the most disgusting and sickening customer service I have ever received in my life. On the 17th of June, I had a reservation for a full-size vehicle at the West Palm Beach Hertz location. The attitude and condescending tone were extremely demoralizing. Because of the way I was treated, I informed the manager that I would be completing a survey upon the return of my rental. After receiving the vehicle I proceeded to the checkout gate. I observed the agent on a cellphone. With an attitude, she requested the contract and I responded with "where is the customer service, and can you smile?". She replied, " I don't need to smile, I just need to do my job and get the **** out of here". I told her I was not comfortable giving her my contract with that attitude. She went back into the booth and shut the door in my face. I went back inside to file a complaint with the manager. I told the manager that not only will I complete a survey but I will be filing a complaint with the Better Business Bureau. Because I notified the manager of such, she fabricated a story to have me placed on the do not rent list. FYI, if you receive any poor or bad service be sure not to do surveys or file complaints with the BBB because you may experience retaliation as I did. This is the message that is being sent by the managers at this location. Words have new meaning in their entirety if you mention "SURVEYS OR BETTER BUSINESS BUREAU". Examples: Surveys + Complaints to Better Business Bureau = Threatening and Abusive Tone... I have had an e-mail sent to the DNR department but clearly, they do not read these e-mails in their entirety. The person that replied to the e-mail addressed my wife and not me. The e-mail that was sent stated, "this email is being sent on behalf of (My name).

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 17, 2022/08/10) */
  BBB CASE#: XXXXXXXX
  Hertz RR#: XXXXXXXXX
  
  This correspondence is being sent in response to a query made by ****** *******. Thank you for allowing us the opportunity to review your concerns.
  
  We apologize for any frustration caused by the suspension of your rental privileges. Upon receipt of your inquiry, we immediately began an investigation into your experience at our West Palm Beach branch. After a thorough review, we must advise that your suspension is permanent based on record from our Area and General managers based on repeated abusive and threatening behavior toward our representatives. We have also confirmed that our location representatives followed appropriate policies and procedures.
  
  Our management team has advised that upon arriving at the branch you displayed combative and abusive behavior toward our representatives both at the counter as well as the exit gate attendant. The General Manager as well as Area Manager both confirmed that you became upset when they were unable to provide you with an Infiniti vehicle for your Class C reservation. Please note, our locations are unable to provide complimentary upgrades that are several car classes above the reserved class. If a customer wishes to rent a specific vehicle, it will need to be reserved at the time of reservation and appropriate rate billed.
  
  While we understand our previous response was not the desired outcome, we hope you will respect our position on this matter as we consider it having been fully addressed and this matter closed

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18, 2022, we thought we "purchased" a 2019 Ford Fiesta from Hertz Car Sales at 1133 W Bell Rd., Phoenix, AZ. We signed all the finance paperwork, tax, licensing and purchase paper work. Above anything else, we put a $3,000.00 down payment towards the purchase of the vehicle.Two weeks later, Hertz contacts us to tell us the lender could not qualify us for the purchase of the vehicle. A few reasons given. We mutually agreed to return the vehicle and Hertz agreed to refund us back our full $3,000.00. We returned the vehicle on July 8, 2022. Hertz DID not refund us our $3,000.00. They are giving us excuse after excuse after excuse. "It will take us 3 weeks to get you your money back". "The store manager needs to approve the refund, but he, Jason, is on vacation so it will be awhile." "We can't refund back on debit because we don't know how to use the new Clover system." "We can't refund the debit card because it's a debit card". "It's been too long since the charge on the card (actually is has been under 30 days).My family is now not only without a car to get to and from work, but still out our $3,000.00. This has been such a stressful, poor experience, They let us drive off their lot thinking financing was approved, took our $3,000, only to take back the car and keep our money. We are not receiving any type of resolution.

  Business Response

  Date: 07/27/2022

  Consumer Response /* (3000, 11, 2022/07/27) */
  Update on this complaint: Hertz out of Oklahoma did reimburse us our $3,000. We received a check from them on July 14, 2022.

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a car online at 3 different locations in Colorado. Broomfield, Thornton, and Arvada. When I arrived at one location, and then called the other two locations I was told there was not any cars available. Customer service including supervision would tell me that another location had cars available and let me book there only to find out they were out as well. This cost me purchasing a ride and making hours of phone calls and still not getting any kind of resolution. They just told me to check with local store before going there which is hard to do especially if I had to reserve in advance. Not sure how anyone can trust there system if they continually let you book services they don't have.

  Business Response

  Date: 07/29/2022

  Business Response /* (1000, 5, 2022/07/15) */
  BBB CASE#: XXXXXXXX
  Hertz Res#: KXXXXXXXXXX
  
  This correspondence is being sent in response to a query made by Warner J. We appreciate the opportunity to review your concerns.
  
  We apologize for any frustration caused when we were unable to provide a vehicle for your reservation. Our records show your reservation was booked as a last minute reservation for pick-up on July 12, 2022. Unfortunately, we are unable to guarantee a vehicle is available for a reservation which is made for immediate pickup at the branch as the fleet availability is not immediately updated in our reservations system.
  
  Rest assured, we will ensure your concerns are shared with appropriate management.

• Initial Complaint

  Date:07/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented and reaerved a car from hertz for 6 days through expedia(pay at prvoider on puckup).
  I returned in 6 days, but hertz is saying it was kept a week longer than I reserved for(not true, computer error on their part).
  They charged me double, and trying to get more through collections.
  

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/07/26) */
  BBB Complaint: XXXXXXXX
  RR# XXXXXXXXX
  
  This is in response to *********** *****.
  
  We are no longer seeking payment from you and have been removed from collections. Please contact us at XXX-XXX-XXXX and reference case XXXXXXXX with your Drivers License number so that we may complete this process.
  
  Thank you for contact us.
  
  
  Consumer Response /* (3000, 7, 2022/07/27) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thats a good start,but they are only offering to remove from collections, ignoring the fact that I was charged hundreds of dollars more than the reservation.
  
  
  Business Response /* (4000, 9, 2022/07/29) */
  
  BBB CASE#: XXXXXXXX
  Hertz RR# XXXXXXXXX
  
  This is in response to *********** *****.
  
  We apologize for any misunderstanding. As your financial institution paid only a portion of the total charges invoiced, the balance of $552.74 was the outstanding amount referred to our Direct Billing team which has now been waived per our previous response.
  
  After this chargeback was processed, a balance of $963.70 remained for your rental. As we see your estimated total charges were $437.60, we will process a manual credit for $526.10. Though this is being credited today, please allow up to 7-10 business days for the amount to show on your billing statement.