Business Profile

Auto Rentals and Leasing

Hertz

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Important information

Customer Complaint:
Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.

Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,217 total complaints in the last 3 years.
2,210 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned the car on time. It was in running condition when I returned it to the thrifty car return center. The two things I explained to the supervisor were the smell of someone smoking in it and the rear plates coming off.
I handed the keys to the thrifty attendant that processed the vehicle at the Thrifty return center. And he directed me to the supervisor.
The car was returned. It was perfectly running and I drove it into the thrifty car rental return center around 2 PM Sunday, May 22, 2022.
The supervisor (a former baseball player kind of built a black guy) took us to his booth to process the paperwork and explained to me that he was not able to reduce my bill because I had fully paid. He then handed me a certificate for $90 for my troubles, along with a return receipt. They did not close my account.

A copy of the $90 certificate I forwarded to you guys earlier. I still have the hard copy of the certificate he hard printed from your thrifty station at the Dallas Fort Worth return center. The receipt shows issued date of May 22. 2022.

It is common practice to receive an email when you return the car. In this case, the thrifty team failed to process the return of the vehicle and did not close my account for some reason.

I have been explaining to Hertz and Trinity team that someone from the return center must have taken the car and abused it. I would check and investigate thoroughly.

To falsely charge your customers and keeping a running tab only leads to a huge lawsuit where you're going to be paying folks like me lots of money.

I strongly recommend you do a full investigation and look at some videos from 5/22/2022 to help you close this matter successfully.
Business Response
Date: 08/08/2022
Business Response /* (1000, 5, 2022/07/22) */
BBB Case # XXXXXXXX
RR# XXXXXXXXX

This correspondence is being sent in response to a query made by ****** ******. Thank you for allowing us the opportunity to review your concerns.

At Thrifty, we aim to provide the highest level of service before, during and after a rental. I appreciate the time you have spent in reporting this to us.

Hertz company records are considered confidential and are not available to the public. Therefore, we are unable to provide information regarding any disciplinary action taken with our employees. We hope you can understand our position on this matter.

However, we do want to assure you that it's not in keeping with the service we are renowned for, and we hope to have the opportunity to serve you again soon.

Thank you for contacting us.
Initial Complaint
Date:07/13/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car on 6/15 and I could keep it through 7/8.
I returned the car on 7/9 and was charged $110 'towing fee' despite the car never being towed.
I called and asked about it, and was told the rental was due back 6/21, but this was never communicated to me.
In fact when I received calls from the corporate office saying the rental was overdue, I called my local Hertz to confirm that the car was not due back until July and was not told I needed to make any further action.
Hertz refused to provide me a copy of that phone call upon request.
Business Response
Date: 08/12/2022
Business Response /* (1000, 9, 2022/07/27) */
BBB Complaint #XXXXXXXX
RR# Unknown

This is in response to ******* ********.

I am unable to location your information just by your name. Please provide me with the eleven-digit reservation number starting with the letter K or your nine-digit rental agreement number so that we may further assist. Thank you for contacting us.
Initial Complaint
Date:07/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Needed a rent a car for our 3 night stay in Bozeman and we decided to give this franchisee a chance considering they have very bad reviews in pretty much every app available. Rented a car before and never had such a nightmare of an experience. Once you get the key to your rental car, they will give you a piece of paper and ask you to take a picture of damages instead of them going outside with you to show you the car and guarantee there are no dents or scratches. Me and my wife went outside to pickup the car and the mustang had a chip on the windshield. I was ok not a big deal even called the agent "Shane" and he said it should be fine as long as we took a picture and the damage is not anything major. Mind you the car's condition was like that when we picked it up (windshield already nicked). We prepaid for the car on Expedia and this company still charged our bank 757$ plus 44$ of "hold" per their customer service. We called to ask what's going on and rude lady said "we're all humans making mistakes" and they will return the money at the end of our trip. I'm not the kind to complain about anything but their customer service and the way they do their business is very shady. They try to rip off all their customers and I feel bad for the older people. Fast forward to 1 week later we received an email from someone by the email of "***************@purco.com" saying it's us who did the damage. That car was nicked before we even took it out the garage as evidenced by this photo. I have the time stamp. Stay away from this business. Rent from someone else. Don't give these people your business you will regret it.
Business Response
Date: 08/16/2022
Business Response /* (1000, 10, 2022/07/30) */
BBB CASE#: XXXXXXXX
Hertz RR#: Unknown

This correspondence is being sent in response to a query made by *** ***** *****. Thank you for allowing us the opportunity to review your concerns.

Unfortunately, there were no specific details included in your query and we are unable to locate your rental with the information provided. We would like to make a meaningful investigation into this matter but will need more information to do so. Please provide us with your 9-digit Hertz Rental Record number or your 11-digit Hertz reservation ID number (begins with H or J). Once received, we will be able to further review your concerns.
Initial Complaint
Date:07/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 18, 2022, we thought we "purchased" a 2019 Ford Fiesta from Hertz Car Sales at 1133 W Bell Rd., Phoenix, AZ. We signed all the finance paperwork, tax, licensing and purchase paper work. Above anything else, we put a $3,000.00 down payment towards the purchase of the vehicle.Two weeks later, Hertz contacts us to tell us the lender could not qualify us for the purchase of the vehicle. A few reasons given. We mutually agreed to return the vehicle and Hertz agreed to refund us back our full $3,000.00. We returned the vehicle on July 8, 2022. Hertz DID not refund us our $3,000.00. They are giving us excuse after excuse after excuse. "It will take us 3 weeks to get you your money back". "The store manager needs to approve the refund, but he, Jason, is on vacation so it will be awhile." "We can't refund back on debit because we don't know how to use the new Clover system." "We can't refund the debit card because it's a debit card". "It's been too long since the charge on the card (actually is has been under 30 days).My family is now not only without a car to get to and from work, but still out our $3,000.00. This has been such a stressful, poor experience, They let us drive off their lot thinking financing was approved, took our $3,000, only to take back the car and keep our money. We are not receiving any type of resolution.
Business Response
Date: 07/27/2022
Consumer Response /* (3000, 11, 2022/07/27) */
Update on this complaint: Hertz out of Oklahoma did reimburse us our $3,000. We received a check from them on July 14, 2022.
Initial Complaint
Date:07/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a car online at 3 different locations in Colorado. Broomfield, Thornton, and Arvada. When I arrived at one location, and then called the other two locations I was told there was not any cars available. Customer service including supervision would tell me that another location had cars available and let me book there only to find out they were out as well. This cost me purchasing a ride and making hours of phone calls and still not getting any kind of resolution. They just told me to check with local store before going there which is hard to do especially if I had to reserve in advance. Not sure how anyone can trust there system if they continually let you book services they don't have.
Business Response
Date: 07/29/2022
Business Response /* (1000, 5, 2022/07/15) */
BBB CASE#: XXXXXXXX
Hertz Res#: KXXXXXXXXXX

This correspondence is being sent in response to a query made by Warner J. We appreciate the opportunity to review your concerns.

We apologize for any frustration caused when we were unable to provide a vehicle for your reservation. Our records show your reservation was booked as a last minute reservation for pick-up on July 12, 2022. Unfortunately, we are unable to guarantee a vehicle is available for a reservation which is made for immediate pickup at the branch as the fleet availability is not immediately updated in our reservations system.

Rest assured, we will ensure your concerns are shared with appropriate management.
Initial Complaint
Date:07/13/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rented and reaerved a car from hertz for 6 days through expedia(pay at prvoider on puckup).
I returned in 6 days, but hertz is saying it was kept a week longer than I reserved for(not true, computer error on their part).
They charged me double, and trying to get more through collections.
Business Response
Date: 08/22/2022
Business Response /* (1000, 5, 2022/07/26) */
BBB Complaint: XXXXXXXX
RR# XXXXXXXXX

This is in response to *********** *****.

We are no longer seeking payment from you and have been removed from collections. Please contact us at XXX-XXX-XXXX and reference case XXXXXXXX with your Drivers License number so that we may complete this process.

Thank you for contact us.

Consumer Response /* (3000, 7, 2022/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thats a good start,but they are only offering to remove from collections, ignoring the fact that I was charged hundreds of dollars more than the reservation.

Business Response /* (4000, 9, 2022/07/29) */

BBB CASE#: XXXXXXXX
Hertz RR# XXXXXXXXX

This is in response to *********** *****.

We apologize for any misunderstanding. As your financial institution paid only a portion of the total charges invoiced, the balance of $552.74 was the outstanding amount referred to our Direct Billing team which has now been waived per our previous response.

After this chargeback was processed, a balance of $963.70 remained for your rental. As we see your estimated total charges were $437.60, we will process a manual credit for $526.10. Though this is being credited today, please allow up to 7-10 business days for the amount to show on your billing statement.
Initial Complaint
Date:07/13/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to resolve a serious billing issue (Contract No. RR HXXXXXX). I have repeatedly contacted both the local branch (Clayton HLE), as well as the Hertz Billing Department, but I have been unable resolve the problem on my own.

My insurance company arranged for me to pick up a rental car from the Hertz located at 216 S. Bemiston Ave., Clayton, MO 63105. I picked up the vehicle on May 11, 2022, and returned the vehicle yesterday, July 12, 2022.

When I returned the car, I requested to change the credit card on file for the purpose of final payment. The representative at the local office, Lexi, updated the card, but noticed that there was a $200.19 discrepancy in the billing. I waited at the office for more than an hour while Lexi called several local managers to request assistance with correcting the discrepancy. When Lexi determined that she could not explain the error or fix the issue herself, she suggested that I contact the Billing Department. Lexi said she would not close out the final charges on the contract until the discrepancy was resolved. Prior to leaving, I confirmed that Lexi had the credit card information for the correct card.

I contacted the Billing Department today, July 13, 2022. I spoke to a representative who walked me through the charges, explained the next steps, then directed him back to the local office to make the final payment.

When I returned to the Clayton location this afternoon at approximately 3:15 pm, the same representative who assisted me yesterday told me to that it appeared that someone else closed the contract out and mistakenly billed the rental charges to the wrong card (the total bill is ~$1,820.10). Lexi provided me with a receipt, and once again directed me to call the Billing Department.

I immediately called the Billing Department and a billing representative named Tonye (Reference No. XXXXXXXX) said that she could not assist me because I am not a Gold Plus Member.

I just want to pay my bill! Nobody will help.
Business Response
Date: 08/12/2022
Business Response /* (1000, 9, 2022/07/29) */
BBB CASE#: XXXXXXXX
Hertz RR#: HXXXXXXXX

This correspondence is being sent in response to a query made by ***** *******. Thank you for allowing us the opportunity to review your concerns.

We apologize for any frustration caused when you requested to change the form of payment used on your rental. In order to assist with updating this information, and transferring the charges to a new card, please contact us by phone at XXX-XXX-XXXX between 0700-1900h CST Monday - Friday to provide us with the new charge card number and expiration date. When doing so, please reference Hertz Case XXXXXXXX. Once this information is received, we will process a transfer of the charges to the new card.
Initial Complaint
Date:07/13/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a victim of fraud by Hertz.I have been wrongfully charged for a lost key, and I have been charged for a late return that was repossessed , even though I have been to the hertz office multiple times asking if I need to return or owe money on the vehicle.I was told to get an oil change and emissions test, which I did.After I got messages about the vehicle I was finally told my account was good,, but a recall was enacted for my rental vehicle and I should service it.I made an appointment for the service but instead, hertz towed the vehicle while it was parked outside of my house.I took the key back to the office, and they charged me 300 dollars for a lost key.Hertz is also changing me for a week of using the rental while it was in Their possession along with the key..I'm a victim of predatory business practices used by Hertz.. as well as neglect to customers and withholding information in order to intrap clients into debt..HERE ARE PICTURES PROVING I HAVE TRIED CALLING THE COMPANY MULTIPLE TIMES ON MULTIPLE DAYS. I will sue for video recordings of the 2170 Mannheim Rd, Des Plaines, IL 60018, hertz To prove that I have been there on multiple occasions and have spoken to the employees, who assured me that I did not have to return the vehicle, even tho I was at the return location, willing and ready to return the vehicle..I have messages telling me to service. Instead of telling me to return the vehicle, I was promised credit to my contract. I have been lied to, and mislead. I WILL SUE THE HERTZ COMPANY FOR FRAUD MY LIFE HAS BEEN PUT IN DANGER, because of hertz neglect. MY JOB HAS BEEN COMPROMISED The MENTAL , EMOTIONAL , AND FINANCIAL DAMAGES this has caused is significant.I was assaulted by Hertz employees for no reason, when trying to get information to comply with hertz requirements. I have suffered mental and physical anguish, anxiety, trouble breathing, heart and chest pains due to attacks by the Hertz. I can't pay my other bills
Business Response
Date: 08/12/2022
Business Response /* (1000, 9, 2022/07/29) */
BBB CASE#: XXXXXXXX
Hertz RR#: XXXXXXXXX

This correspondence is being sent in response to a query made by ******* *****. Thank you for allowing us the opportunity to review your concerns.

As your rental was part of a specialized contract between Hertz and Lyft, your concerns were forwarded to our General Manager in Des Plaines for their full investigation. We have since received their response.

Based on our records and the information provided by the location, they have advised that at no time was there any altercation at the branch. During your rental, the original vehicle provided required an emissions test. This information was expressed to you by our representatives at the branch and a credit issued for you completing the emissions test during your rental.

They have advised that you arrived to the branch for a vehicle exchange and at this time a day was arranged for this swap; however, you did not show up to the branch to complete the transaction.

Our General Manager has confirmed that the keys to the vehicle were returned after the vehicle was retrieved and therefore a credit for the key charges is being processed. A credit of $300.17 has been processed and will take up to 5-7 business days to show on your billing statement.

The remaining charges incurred are valid based on the terms of your rental and additional credits not warranted. As the vehicle was kept beyond the return date of 06/14/22, the additional days billed plus the overdue fee are correct.
Initial Complaint
Date:07/12/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello:
I hope all is well. Thanks for making me the best part of Hertz. I chose you for all of my car rental needs. I understand the car shortage and the challenge that COVID-19 has placed on the entire industry. However, I made a reservation under confirmation code: KXXXXXXXXXX four months in advance. A vehicle was not available for two days. I consider this unacceptable. Unfortunately, I was not able to go with you for the provided service and had to go with another carrier at a much more expensive price. However, for the inconvenience, and as an act of goodwill, I would like to request a voucher for $150.00 to be issued to me. This voucher I expect to be used for a future car rental when I expect the relationship and service to be better. I sat around for two days expecting a car to be ready. I called customer service and reached out on Facebook numerous times to no avail. I look forward to hearing from you soon. Thank you for your time and consideration.

Respectfully:
Amondo C., II
(XXX)-XXX-XXXX
Business Response
Date: 07/14/2022
BBB CASE#: 67530047
Res#: K0601931566

Thank you for contacting **. We appreciate the opportunity to assist.

I sincerely apologize for the inconvenience experienced when we were unable to provide a vehicle for your reservation. Although our reservation system is designed to provide a vehicle at the time and place requested, situations can sometimes develop that prevent ** from honoring a reservation. Normally our inventory of vehicles is more than enough to meet confirmed reservations; however, on occasion, customers do not return vehicles as expected, and the resulting shortages cannot be overcome immediately.

As a gesture of apology I am mailing you a $100.00 rental certificate to use towards a future rental. Please allow up to 10 business days to receive it in the postal mail.

Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.

Customer Answer
Date: 07/20/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the business taking the time to resolve my issue. This resolves my issue and I look forward to doing business with them in the future. Have a great week ahead.
Business Response
Date: 07/20/2022
Business Response /* (1000, 5, 2022/07/14) */
BBB CASE#: XXXXXXXX
Res#: KXXXXXXXXXX

Thank you for contacting us. We appreciate the opportunity to assist.

I sincerely apologize for the inconvenience experienced when we were unable to provide a vehicle for your reservation. Although our reservation system is designed to provide a vehicle at the time and place requested, situations can sometimes develop that prevent us from honoring a reservation. Normally our inventory of vehicles is more than enough to meet confirmed reservations; however, on occasion, customers do not return vehicles as expected, and the resulting shortages cannot be overcome immediately.

As a gesture of apology I am mailing you a $100.00 rental certificate to use towards a future rental. Please allow up to 10 business days to receive it in the postal mail.

Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.

Consumer Response /* (2000, 7, 2022/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the business taking the time to resolve my issue. This resolves my issue and I look forward to doing business with them in the future. Have a great week ahead.
Customer Answer
Date: 04/25/2023
Hello. I hope all is well with you. Thanks for taking the time to review my complaint and for making me the best part of Hertz. Frequently, I book a reservation with Hertz 1-2 times per month. Within the last six months, I have booked car rentals and on three occasions, the car was not available. Unfortunately, the facility had no other alternative and I was forced to go with another provider. I reached out to you on ******** over two months ago. After some back and forth, I was offered a $200.00 coupon/voucher. I was told this would reach me by mail. I have yet to receive anything. I have followed up numerous times and have been provided with case numbers: ******** and ********. Every time I call, I have been bounced around. They explain that since I did not initially contact them by phone, I must reach out by social media. When I reach out by social media, you tell me to contact you by phone. Moreover, I have requested a supervisor numerous times and have been largely ignored. In light of these ongoing facts, I would like my certificate issued. I have not received it and I have given it ample time. Additionally, if warranted, please use certified mail. I apologize that it has come to this, however, you have made no good-faith effort to resolve my issue. Respectfully: *******************************
Business Response
Date: 04/28/2023
Complaint ID: ********

Thank you for contacting us. A review of our records indicates a $100.00 rental certificate was mailed to your address on 03/17/2023. The rental certificate has not been returned to **. Please provide a different address we can mail a new certificate to and we will make notes to void the previous mailed certificate.
Customer Answer
Date: 04/28/2023

Complaint: 17877459

I am rejecting this response because:

Thanks for addressing my concerns:
*******************************
***********************************
Apt 1323
****** ** 75209

Please let me know when this has been issued so I can be on the lookout for it. Thanks!

Sincerely,

******************************
Business Response
Date: 05/17/2023
BBB Complaint ID: ********
Res#: K0601931566

Thank you for providing your new mailing address.

I have reissued your $100.00 rental certificate to the new address you provided in your response. Please allow up to 10 business days to receive it in the postal mail. Upon receiving your rental certificate, please read the full terms and conditions of use located on the back of it.

We appreciate this opportunity to further assist with your concerns.
Customer Answer
Date: 05/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************************
Initial Complaint
Date:07/12/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
American Express offers rental car insurance as a complimentary benefit on all American Express-branded credit cards. American Express rental car insurance covers rental car damage or theft, accidental injury, accidental death or dismemberment, and personal property damage. Which Hertz Car Rental Agent charge me for. I have insurance that covered any car that I drive. The rental vehicle ran out of fuel before reach my destination so I fill-up the vehicle gas tank with receipts fail to refund. The vehicle initially reserved for Total of $139.15 not $337.97
RR: XXXXXXXXX Res KXXXXXXXXXX Expedia car rental confirmation - Mon, Jul 11 - (Itinerary # XXXXXXXXXXXXXX) Vehicle type: 19 RAV4 AWD Rental 07/11/22 at 11:03 am Mileage Out: 34566 07/11/22 at 6:24 Mileage In: 34964 Fuel: 8/8 IN Miles Driven: 398
Business Response
Date: 07/21/2022
Business Response /* (1000, 5, 2022/07/15) */
BBB Case #: XXXXXXXX
Hertz RR #: XXXXXXXXX

This correspondence is being sent in response to a query made by ***** ********. Thank you for allowing us the opportunity to review your concerns.

We regret any misunderstanding regarding the Loss Damage Waiver (LDW), Premium Emergency Roadside Service (PERS), Liability Insurance Supplement, Personal Accident Insurance Fuel Option (FPO) and Personal Effects Coverage (PAI/PEC) billed. Our records indicate these services were added to the contract based on your Gold profile preferences. In order to avoid this on future rentals, please update your Hertz Gold profile by visiting www.hertz.com and signing in with your Hertz Gold Plus Rewards number and password. You may then select "My Profile" and proceed with any necessary updates. All charges are correct, and no refund is due.

Please know that we take all customer concerns seriously and I want to thank you for allowing me the opportunity to review and address your concerns. Thank you for choosing Hertz.

Consumer Response /* (2000, 7, 2022/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hertz Gold Plus Rewards is Hertz's loyalty program, which is like a frequent flyer program for rental cars. Hertz Gold Plus is not like frequent flyer program. It's free to join and you can use it to earn free car rentals. The Hertz benefit is a relatively low-key part of the American Express. Amex Offers: Aside from the premium status benefits that come with the American Express Platinum card, any American Express cardholder can check for available car rental discounts through Amex Offers. Hertz Can Rental do not recognized AMEX offers rental car insurance as a complimentary benefit on all AMEX credit cards. as an AARP member can get 30% off base rates at Avis and Budget Rent A Car, 5% off rentals from Payless Car Rental and discounts from other car rental. No, not with Hertz. Hertz Car Rental do not care about inflation- busting options for retirement. Maximum profits at unavoidable for this group be careful. Need refund of gas $40.67

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