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Business Profile

Composting Toilets

C-Head LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Composting Toilets.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered and paid for a composting toilet from this company on March 12th 2022.Have not received toilet or refund even though I have called and emailed them more times than I can count. They corresponded with me by email months ago stating that they were having problems with help and materials. I just want my money back. Thank you

  • Initial Complaint

    Date:09/22/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 17, 2022, I placed an order for a C-Head Shorty for use in our sailboat. I received an immediate thank you for my order, as well as having $975 charged against my credit card. There has been no shipment or response of any other kind in the intervening weeks and months, in spite of numerous attempts to reach the company via email, phone calls and web-site messages. It's not clear to me that the company is still in business. At this point I will accept either delivery of the product or refund.

  • Initial Complaint

    Date:09/17/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/7/2022 we ordered a composting toilet from C-Head for $875.00. We were told that it would take 4 to 6 weeks, but we would not be charged until it shipped. When we received our statement, it showed that we had been charged on 6/7/2022. We began trying to contact the company by email and phone with no response from them. We have tried to contact them seven times with no response. It has now been 13 weeks with no product and no response from them.

  • Initial Complaint

    Date:09/14/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered their C-Head product on Apr 15, 2022 for a total of $1145 shortly after the order I went back to the website to notice they were moving and there would be a delay, no issue to me. But have gotten to response to my emails and online messages. Order No.*******

  • Initial Complaint

    Date:08/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a composting toilet from C-head LLC ON 3/5/22. I paid $915. in good faith. It was to be delivered in 4-5 weeks. I didn't get it. I contacted the company and was told due to moving to Eustis FL and covid issues I would have it by the end of May. I didn't get it. I have contacted the company several times with no reply. They did put a statement on their website on 6/7/22 stating all orders would be 10 weeks out. I still don't have my toilet and still can't get any response from the company. [email protected] 888-851-8824 Moved to *******************************

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two toilets from C-Head LLC on March 28, 2022. The order number is *****. C-Head immediately charged and was paid $1,750.00. At time ordered was told would be shipped *** Priority (3-4 Weeks + 3-5 Days Shipping). I emailed C-Head on May 14, 2022 to ask status of my order. I received an email back on May 16, 2022 stating "Your order is currently on track to be sent out around the 20th of June". I received a box on June 20th that I thought was one toilet. IT WAS NOT! I began trying to contact C-Head again on July 7, 2022. I have sent numerous emails, phone messages, and have asked on the website for a response to my inquiry of order *****. I HAVE NOT received any response from C-Head. I need these TWO toilets to be delivered or a Refund.

  • Initial Complaint

    Date:08/24/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I work with Boho Camper Vans and we placed an order on May 20 ****** for a C Head Shorty Toilet. On our receipt it says that it will be shipped *** Priority 3-4 weeks + 3-5 days shipping. It has been 13 weeks. I have reached out over 5 times via email and also have left 3 voicemails. I have not had a response back as to the ETA of my order. A client of ours also placed an order on May 16 #***** and this order has not showed up either, and they have reached out to the company multiple times as well and have heard nothing in return.

  • Initial Complaint

    Date:08/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a toilet on 4/28/22 for $915 or order******** My credit card was immediately charged. We were told (3-4 Weeks + 3-5 Days Shipping). We have yet to receive the product. I have called and left a voicemail. I have emailed countless times and messaged through their online chat platform. CHead has not responded once nor provided any information on when we might see the product. It is now 8/23/22 and we have clearly been ripped off. Any help collecting either the product or a refund would be appreciated.

  • Initial Complaint

    Date:08/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Mar 16, 2022 C-head took my $950 for an order. They explained it would be several months. I have attempted numerous x's to cont. them via e-mail & phone.. No response. website said On June 7 website said we are 10 wks. out. that is now past .I listened to your recording about this company , so I'm guessing tough luck. I would still love to get my product as I need it and from what I can discern their product is good if you can get it. I spoke to Michelle at [email protected] once and she told me not to contact her again. Whoa! Please advise

  • Initial Complaint

    Date:08/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a c-head shorty in May 2022 with an expected 6 week lead time. Paid 975 for the product up front. I sent an email confirming that I would receive my purchase on or before July 15 and received confirmation this would happen from the business email. Since then I have followed up several times via email, phone, and chat with no response. The due date confirmed by the company has come and gone without a single message from them. At this point I am very concerned that this has been a scam and I will not receive a product at all. My absolute last date for pick up is September 1st and I am looking for confirmation this will happen.

C-Head LLC is NOT a BBB Accredited Business.

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