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Business Profile

Customer Relationship Management

Interval Servicing Co, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Customer Relationship Management.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WE HAVE NOT RECEIVED OUR "RESIDUAL RIGHTS" FROM INTERVAL SERVICING FOR THE ************** RESORT OF WHICH WE WHERE OWNERS. WE RECEIVED FROM INTERVAL SERVICING ON OR ABOUT MARCH 1, 2024 THE "INSTRUCTIONS" FORMS [SEE ATTACHMENT], COMPLETED THEM AND MAILED THEM BACK ON MARCH 3 2024 . WE HAVE CALLED SEVERAL TIMES FOR UPDATES ONLY TO BE LEFT ON HANGING FOR HOURS, WE HAVE ALSO EMAILED THEM SEVERAL WITH NO RESPONSE. WE NEED ASSISTANCE TO RECEIVE OUR MONEY

    Customer Answer

    Date: 07/05/2024

    I have not had this issue resolved, I have contacted interval servicing and the just keep saying its gone I accounting department.

    whats my next course of action?police investigation for fraud?

    please Advise 

    Customer Answer

    Date: 07/20/2024

    After numerous phone calls to various supervisors and company representatives the final residual payment has been received . Please consider this matter closed   

    Thank You

    *****

  • Initial Complaint

    Date:06/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Regarding account status and ability to execute a transaction on the property.My account was delinquent due to COVID impacts but brought back into good standing based on the statement provided in Jan/Feb of this year. I tried multiple *********************** and via email to set the property at ************ June to trade for a future week. Every attempt online failed and was assumed to be a processing issue as there was no clear reason given online. As June arrived I finally called and after waiting 2 hrs was told there was an additional ****** fee to reinstate the property. I paid that. I also then requested to bank this property for future trade (within the trade rules) as was told I could do that online after a few days. I still can not execute that trade (for 2024). Its now within 1 week of my date of ownership. I have sent more emails, used the form provided online and still can not do the trade (it will only allow 2025 to be selected). The wait for a phone call has been over 4 hours for the last several attempts. Emails and the form submission thru the website all go unanswered. Contract Number *******

    Customer Answer

    Date: 06/18/2024

    I FINALLY got thru on the phone after 6hr 23min.   The company has offered to swap the week, but only after another ****** payment (which I asked to be waived but was denied).  At this point my personal issue is begrudgingly resolved.  However, the company should still be ashamed of the extraordinary wait times, lack of email and form submission responses.  Still a far below expectations result in my opinion and unfortunately stereotypical of the timeshare industry.

  • Initial Complaint

    Date:05/31/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to have ownership of a timeshare contract correctly assigned to me and points awarded to be made available in the company's Royal *********************** This transfer of ownership from my ex-husband to me occurred a year ago and they have yet to reflect it properly for exchange use (although the billing was made my responsibility!) With the sale of Royal Uno, I was awarded additional points which are not reflected anywhere and therefore cannot be used at this time.I have called and emailed multiple times and have waited 4+ hours on hold before they eventually must leave for the day as no one every answers. When you call you are between 15th and 20th in the queue and then hours later you are still not the next to be served.

  • Initial Complaint

    Date:05/29/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We notified by Interval Servicing that we, as owners/members, where entitled to the Residual Amount $5079.00.

  • Initial Complaint

    Date:05/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is an error in my account. I have been making calls for two weeks to fix the problem. I have tried every avenue to resolve my issue including email and chat. I have yet to reach a real human being. I have been on hold for hours at a time. I have 2 timeshares, one is annual and the other is only on odd numbered years. I paid my annual maintenance on May 2 and when I look at my account I see the payment was credited to next years condo. I'm trying to fix my account so that my guests don't have any issues checking in.

  • Initial Complaint

    Date:05/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WE HAVE NOT RECEIVED OUR "RESIDUAL RIGHTS" FROM THE **** OF THE ROYAL ISLANDER RESORT OF WHICH WE WHERE OWNERS. WE RECEIVED FROM INTERVAL SERVICING ON OR ABOUT MARCH 1, 2024 THE "INSTRUCTIONS" FORMS [SEE ATTACHMENT], COMPLETED THEM AND MAILED THEM BACK ON MARCH 3 2024 . WE HAVE CALLED SEVERAL TIMES FOR UPDATES ONLY TO BE LEFT ON HANGING FOR HOURS, WE HAVE ALSO EMAILED THEM SEVERAL WITH NO RESPONSE. WE NEED ASSISTANCE TO RECEIVE OUR MONIES.

  • Initial Complaint

    Date:05/07/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Re: Membership # ******* - ************************************************************************** My late *********** have owned a timeshare at the ************* in ************* for several years which is serviced by Interval Servicing. The property was recently sold and the residual payment in the amount of $5059 is due to the owners in good standing - but only after proper forms are completed by each owner will the proceeds be released. I have made numerous attempts to obtain from the company a Title Modification form since they have failed to release my husband's name from the title after he passed away in Nov 2018; and they have failed to change my address when I moved in Oct 2022.I have notified them on several occaisions of my husband's passing and my new address. They have failed to respond, make the corrections or provide me with the proper documentation so that I may recieve my residual proceeds.I am requesting assistance from the BBB to obtain the Title Modification form and the proceeds for which I am entitled.

  • Initial Complaint

    Date:04/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/23/24 Waited in a queue of 18 calls ahead of me, took 4 hours. Talked to Interval Servicing, they charged $20 each for the contracts to be emailed electronically within 24 hours. I confirmed the email addresses before paying the $40 4/25/24 sent follow up email asking about the contracts I'm expecting that haven't been received 4/26/24 Called interval servicing multiple times between 9-10 am eastern and was told they are closed. Called back again at 11:45AM eastern and was number 22 in the queue. When I waited on 4/23 for 4 hours I was number *********************************************************************************************** 24 hours and it's now been three days. They had two email addresses for me and I confirmed both with them, had them spell the email addresses on file out to me.Payment Auth Codes Supplied below, and I've attached the credit card showing the payment along with the latest bills for maintenance fees to show these are my units and I'm just waiting for receipt of the contracts promised to me.Week 49: ******* - Payment Auth Code: 02551D Week 50: ****** - Payment Auth Code: 09842D

    Customer Answer

    Date: 04/26/2024

    Hello, today I received the electronic contracts, you can close this complaint.  Thank you.

  • Initial Complaint

    Date:04/25/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to contact Interval Servicing for weeks and there is no response. They owe us $5059, however nobody responds to multiple emails (including forms submitted thru their site which generate an automated response that "One of our customer service professionals will reply to you shortly." The phone number, ************** or ************** (option 5) always responds with "our offices are now closed. Goodbye". No matter what time of day or whatday of the week.

    Customer Answer

    Date: 05/28/2024

    The company has finally gotten back to me after I found a client relation persons email address on Facebook.  I received the money owed to me and there is no further resolution needed. 

     

     

     

  • Initial Complaint

    Date:04/19/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Holiday ***************** has recently purchased the Royal Cancun. I have been a member since 1984 and have never had a problem. Since Holiday Inn purchased this property, there is no response from Interval Servicing. I am trying to do a Payable Upon Death as part of my estate planning. I have called only to be told I'm in a long wait. I wait and wait and finally am disconnected. I have sent emails on March 9th and March 18th. No response. I am filing this complaint with the hope of getting a response.

Interval Servicing Co, LLC is NOT a BBB Accredited Business.

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