Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i order this as a trial than they send the 2nd order before the trial time was not completed i called and stop the refill that i still do not recall seeing auto refill i sent the 2nd back to them the received it 3/21/25 at 221 pm and they have not refunded me yet.

  Customer Answer

  Date: 04/02/2025

  ****** refunded me ***** so i am not happy with this outfit but you can close it since i recovered the money.

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancel my ordernow.

  

  Business Response

  Date: 04/11/2025

  April 1st, 2025
  RE: 23130689
  ******* ********
  
  To Whom It May Concern,
  
  We are responding to the complaint from our customer Mr. ******* ******** regarding his account. Upon reviewing the account, we can confirm that a Mrs. ******** ******** contacted our company on March 26, 2025, requesting cancelation of Mr. ********* account and was advised to use our online live chat or call our customer care department for assistance. On March 28, 2025, we observed that there was an attempt to call our customer care department;however, it seems that Mrs. ******** ended the call before being connected to a representative.
  Nevertheless, upon receipt of this complaint the account was canceled as requested. Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.

• Initial Complaint

  Date:03/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the commercial Omega xl said and displayed you get 2 bottles plus D3 for *****. I ordered it and only received 1 (one) bottle of Omega xl and the D3. The *** said that on the first order you only get 1 bottle of Omega xl and when you reorder or subscribe you get the 2 bottles of Omega xl. That is NOT what is advertise on TV. The commercial says you get 2 bottles of Omega xl. The *** would not send another bottle of Omega xl. I paid the $***** plus $6.95 for shipping and handling. I would like the second bottle of Omega xl to satisfy this complaint and a refund. Thank you.

  

  Business Response

  Date: 03/13/2025

  March 10, 2025
  RE: # ********
  *** *******
  
  To Whom It May Concern,
  
  We are addressing Mr. ********* complaint regarding his experience with our company. After a thorough review of the account, we can confirm that Mr. ******* placed an order with our representative on March 2, 2025. During this interaction, Mr. ******* was informed that our Buy One Get One Free promotion, which includes two bottles of OmegaXL and a complimentary bottle of VitaminXL D3, was only available with enrollment in our autoship program. Mr. ******* declined the option for the automatic shipment and was advised by the representative the promotion he was receiving only included one bottle of OmegaXL.      
  
  On March 7, 2025, Mr. ******* reached out to us to express concern about not receiving part of his order,specifically noting that one OmegaXL bottle was missing from his shipment. Our representative clarified that the order Mr. ******* placed did not include the complimentary OmegaXL bottle, and therefore, we were unable to send it as it was not part of the original purchase.
  
  Following this complaint, we attempted to contact Mr. ******* but were unsuccessful. However, the money-back guarantee terms remain valid. To process a refund, the complete order, including all bottles (empty, partially used, and unopened), must be returned by May 1, 2025.Refunds will exclude shipping and handling costs, as per our terms. We also ask that Mr. ******* allow us up to 30 days after receipt of the return to process the return and issue a refund.  
  
  Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or ************************************** hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23038895
  
  I am rejecting this response because: The TV commercial does not say a customer must subscribe to auto-ship to receive the second bottle of Omega XL.  This is false advertisement as the person (**** *****) does not say anything about only receiving one bottle of Omega XL would be sent if you do not use auto-ship.  I would like to receive the second bottle of Omega XL to satisfy this complaint.  Thank you for your help.
  
  Sincerely,
  
  *** *******

  

  Business Response

  Date: 03/24/2025

  March 10, 2025
  RE: # ********
  *** *******
  
  To Whom It May Concern, 
  
       We are responding to Mr. ********* feedback concerning his experience with our company. Our infomercials indicate that the Buy One Get One Free promotion is available only with our monthly auto-ship program. In addition to that, when Mr. ******* contacted our company on March 2, 2025, and asked to opt out of the automatic shipment option, he was informed by our representative prior to placing his order that the promotion he was calling about was limited to those who enroll in our monthly auto-ship.  He was then instead offered the alternative offer (consisting of one bottle of OmegaXL and one free bottle of VitaminXL D-3) that he elected to purchase after being clearly told that this offer was limited to one bottle of OmegaXL.

       Unfortunately, we are unable to provide Mr. ******* with a complimentary bottle of OmegaXL. However, the terms of our money-back guarantee remain applicable: To initiate a refund, Mr. ******* must return the entire order, which includes all bottles (whether empty, partially used, or unopened), by May 1, 2025. Please note that refunds will not cover shipping and handling fees, in accordance with our policy. We also request that Mr. ******* allow us up to 30 days from the date we receive the return to process it and issue the refund."

       Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.

  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************
  

  
  

  

  Business Response

  Date: 03/24/2025

  March 10, 2025
  RE: # ********
  *** *******
  
  To Whom It May Concern, 
  
       We are responding to Mr. ********* feedback concerning his experience with our company. Our infomercials indicate that the Buy One Get One Free promotion is available only with our monthly auto-ship program. In addition to that, when Mr. ******* contacted our company on March 2, 2025, and asked to opt out of the automatic shipment option, he was informed by our representative prior to placing his order that the promotion he was calling about was limited to those who enroll in our monthly auto-ship.  He was then instead offered the alternative offer (consisting of one bottle of OmegaXL and one free bottle of VitaminXL D-3) that he elected to purchase after being clearly told that this offer was limited to one bottle of OmegaXL.

       Unfortunately, we are unable to provide Mr. ******* with a complimentary bottle of OmegaXL. However, the terms of our money-back guarantee remain applicable: To initiate a refund, Mr. ******* must return the entire order, which includes all bottles (whether empty, partially used, or unopened), by May 1, 2025. Please note that refunds will not cover shipping and handling fees, in accordance with our policy. We also request that Mr. ******* allow us up to 30 days from the date we receive the return to process it and issue the refund."

       Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.

  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************
  

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23038895
  
  I am rejecting this response because: It is the same response as the first one. They just keep sending the same response.  This should tell you what this company is all about  The advertisement does not say you only get 1 bottle of Omega xl.  The ad says you get 2 bottles.  This is FALSE advertisement on the company's part to **** customers to buy in.  The government should be aware of this ad as well as the state of Missouri.  The only way to satisfy this complaint is to send another bottle of Omega XL.  Lets hope they will do the right thing on this.  Thank you.
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from them for $59.86. Then they wanted to send me continuous orders of this but I told them I didn&#**;t want anymore. I would like for them to stop sending me this product. Also, I don&#**;t want it to show up on my next bill.

  

  Business Response

  Date: 01/30/2025

  January 17 2025
  RE: # ********
  ******** J Stanek 
  
  To Whom It May Concern,
  
  We are responding to the complaint received regarding Mr. ******* account. After reviewing Mr. ******* account, we can confirm that Mr. ****** contacted our company on January 13, 2025, to purchase our Buy One Get One Free promotion of two (2) bottles of OmegaXL with a complimentary bottle of Vitamin D3, in addition to promotion for (1) bottle of TurmericXL. The promotion included a subscription to our convenient auto ship program, which could be canceled anytime. At that time, a representative provided Mr. ****** with the customer service number should any changes need to be made on account. Mr. ****** contacted us 3 times on January 16, 2025, however Mr. ******* only waited on the line for less than 30 seconds per interaction and never had the opportunity to speak with anyone.
  Upon receipt of this complaint, we contacted Mr. ****** and are happy to have spoken with him. We explained that the account was cancelled, so moving forward no additional billing or orders will be received. No additional assistance was requested.
  
  Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************ 
  
  

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 7, 2024 I notified via email Omega XL to Stop AUTOSHIP as I am out of country from 12/24-5/25. I received the email confirmation from them my auto-ship will stop. They continue to bill me and send products while I am out of the country. I cannot get through via their ************ when selecting option 2 for the existing customer it auto-drops me.Charged as **********/14/2024 $76.93 1/13/2025 $76.93 1/14/2025 $76.93 Total: $230.79 Please help me get my autoship to stop.

  

  Business Response

  Date: 01/27/2025

  January 27, 2025
  RE: #********
  ******** *****
  
  To Whom It May Concern
  
  We are writing in response to Ms. ******* complaint regarding her auto-ship being already canceled and her request for a refund for shipments she received. After reviewing the account, we confirm ******** had two different subscriptions. Ms. ***** called our company on December 24, 2023, and purchased our Buy One Get One Free promotion, consisting of two (2) bottles of OmegaXL and one (1) complimentary bottle of VitaminXL D3.Additionally, Ms. ***** made the second purchase through our website on August ******* for the same Buy One Get One Free order.
  

  On November 7, 2024, Ms. ***** contacted our company via live chat and communicated with one of our representatives. At the time, Ms. ***** informed the representative that she wanted to cancel her account since she would be out of the country from December 2024 to May *******. ***** provided her first and last name along with her email address. This email address only located the subscription created on December 24, 2023. The representative successfully canceled the subscription at that time. However,during this interaction, the email address for the second subscription was not provided, and unfortunately, that caused the second subscription to remain active.
  

  Upon receipt of this complaint, we attempted to contact Ms. ***** but were unable to do so. We also reviewed the phone number Ms. ***** called. This is not our main customer service number, but it should have routed Ms. ***** to a representative to assist her. Since we are unable to confirm how Ms. ******* call was routed, we will refund the orders in full as requested. We ask that Ms. ***** allow 1-3 business days for processing.
  

  Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or ************************************** hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************ 

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed my request to Great Health Works to cancel my Omega XL subscription on 12/19/24. I received an acknowledgement of this by email the same day. Then on 12/23/24, I received an email congratulating me for placing another order. I did not make this request. An unauthorized payment of ***** was withdrawn from my account. I called the company and requested them to cancel this order which I did not place. The representative attempted to convince me to simply pause the subscription. She also offered to provide future orders of the product at a cheaper cost. When I was adamant that I wanted to cancel, their was silence, then I was disconnected. I went online to file my request through their website, but the email would not go through. I kept getting a message saying that an error occurred while processing my form,so please try again later. I want this unsolicited subscription cancelled. The current order has not been delivered to me yet, but the money for it has been withdrawn from my bank account. I want the company to retrieve that product from those who are scheduled to deliver it to me and my money returned to my account.

  

  Business Response

  Date: 01/07/2025

  January 6, 2025
  RE: #********
  ******* *****
  
  To Whom It May Concern,
  
  We are writing in response to Ms. ******* complaint regarding her experience with our company. After reviewing the account, we acknowledge that Ms. ***** submitted a request to cancel her subscription. The confirmation she received was an automated response indicating that her request had been received; however, it did not confirm that her cancellation was processed.
  
  On December 27, 2024, Ms. ***** contacted our company and explained to our representative that she had emailed us to cancel her account, but then subsequently received an email notifying her of a shipment being sent. The representative informed Ms. ***** about the benefits of using OmegaXL and offered her options to continue receiving the product, ultimately proceeding with the cancellation as requested.
  
  Upon receiving this complaint, we attempted to reach Ms. ***** directly but were unable to make contact. We also discovered a system issue that had prevented her cancellation request from being processed. We sincerely apologize for any inconvenience this has caused and have issued a full refund for the order that was sent. Please allow 1-3 business days for the processing of this refund.
  
  Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************
  
  

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:12/15/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed the order only company website, 12/8/24, in the order came incomplete according to the web page, I have spoken to two different person once said he can send me the same product but not the one on the web page that I order. The other one said he can see the ad on that web page but when the order is placed it's two different things and he said that's strange but it's nothing he can do, so I suggested that the first thing they do was stop running that ad if it's not correct, which is Omega XL/***** *********. So I go back to the site 12:15/2024 and it is still up there, I asked the company if y'all don't see the same thing I see but cannot fulfill the order. Isn't that false advertising? They said it is just strange. It said one thing but won't let them put the order in the correct way

  

  Business Response

  Date: 01/07/2025

  January 7, 2025
  RE: # ********
  ****** ****  
  
   To Whom It May Concern,
  
   We are writing in response to Mr.***** ********* regarding his experience with our company. After reviewing the account in question, we can confirm that Mr. **** placed an order on our website, **************************, on December 8, 2024, and purchased our Buy One Get One Free promotion, which consisted of two (2) bottles of OmegaXL. The offer selected did not include VitaminXL D3. At that time, our website also featured a separate Buy One Get One Free promotion for OmegaXL that included a complimentary bottle of VitaminXL D3;however, this was not the offer Mr. **** selected when he placed his order.
  
   On December 14, 2024, Mr. **** contacted our company to report that he had not received a portion of his order because VitaminXL D3 was not included in his shipment. Our representative confirmed that the Buy One Get One Free promotion Mr. **** had purchased did not include the complimentary VitaminXL D3. The representative explained that we would not be able to send VitaminXL D3 since it was not part of the original order but, we could resend the OmegaXL. Mr. **** declined this offer and ended the call.
  
   Upon receiving this *********, we attempted to contact Mr. **** directly but were unable to reach him. As a courtesy, we have processed a refund, minus shipping, and handling fees. Please allow 1-3 business days for processing.
  
   Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or ************************************** hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************
  

  Customer Answer

  Date: 01/22/2025

  I am somewhat satisfied. Did get a partial refund

  Customer Answer

  Date: 01/24/2025

   
  Better Business Bureau:
  
  I am somewhat satisfied. Did get a partial refund.

  
  Sincerely,
  
  ****** Rome

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company in march of 2024 by phone. I canceled my order. I was in the hospital when they mailed my order but my PO box had ended they sent all my mail back to sender. When it talked to customer service they said they did get the package and told me they will refund my money. I told them the account they used has been closed they said procedures was to send the payment to original payment and if it comes back they would call to get information on how to sender the payment. They never called it spoke to them today and they act like they don't know whats going on saying they will have a supervisor call me back. This company is a big SCAM! they have a product that was paid for and has not yet gave my money back.

  

  Business Response

  Date: 10/17/2024

  October 17, 2024
  RE: # 22407275
  Charlie Brown
  
  To Whom It May Concern
  
  We are writing in response to Ms.
  Brown's complaint regarding the refund for her returned order. After reviewing
  the account, we confirm that Ms. Brown's product was returned on March 19,
  2024. The order was already outside the 60-day money-back guarantee, and a
  refund was not provided.
  
  On July 26, 2024, Ms. Brown
  contacted our company and spoke with a customer care representative. At
  the time, Ms. Brown was provided a courtesy refund for the order minus shipping
  and handling charges. Ms. Brown asked if the refund could be provided in
  another form. Still, the representative did explain that per our policy, we can
  only refund the method of payment that was originally billed. Ms. Brown was
  advised to call us if she had not received the refund within 3-5 business days. 
  
  On October 10, 2024, Ms. Brown
  contacted our company and advised that she had not received the refund yet and
  was very upset. The representative advised Ms. Brown that, per our records, a
  refund had been issued on August 5, 2024, and there was no indication that it
  did not go through then. The representative also informed Ms. Brown that we
  received a dispute from her financial institution and that she would need
  to speak with them regarding the refund.
  
  Upon receipt of this complaint, we
  investigated the dispute and were advised that Ms. Brown's financial
  institution refused the refund because the account had been closed. We are
  happy to have spoken with Ms. Brown and apologize for the inconvenience. Ms.
  Brown was advised that a check was issued for the last order minus shipping and
  handling and mailed on October 16, 2024. We ask that Ms. Brown allow 7-10
  business days to receive the check.  
  
  Our goal is to provide excellent
  customer service to all customers. We value your business and are committed to
  providing you with the best possible experience. We welcome future requests via
  our Customer Service line at 1-800-488-8082 or [email protected].
  Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  

  Sincerely,
  
  Great HealthWorks
  4150 SW 28th Way
  Ft. Lauderdale, FL 33312
  954-744-7400 

  Customer Answer

  Date: 10/17/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22407275, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Charlie Brown

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first order of OmegaXl was purchased August 24, 2024 and shipped on September 2nd, 2024. The auto-ship was established for following months for the 2nd of each month. I was informed by Great Healthworks that my next order will ship October 2nd 2024. When I received an email from the company with a detailed bill on 10/2/24, I was shocked and angry. Not only that the total cost exceeded my expectations, but they added every tax they could conceive, which I did not even know these existed--district tax, city tax, shipping tax, local tax, state tax, etc.. Although these amounts are small, the idea of being charged all kinds of ridiculous fees, made me decide to send them an email immediately and ask them to contact me the next morning. That never happened. I decided to call the company myself and, after trying 3 times and getting disconnected, I decided to use the chat on their website. I let the agent know the situation and informed her that my account needs to be closed and all transactions cancelled. She replied that auto-ship is being cancelled. I also asked the agent to reverse the charges of this morning, as I checked my bank account showing an amount of $83.78 just posted, to which she replied that the refund will be sent to me 30 days after I receive and then return the order. She told me auto-ship is being cancelled as I wished, but then, she contradicted herself by saying it will be 30 days later. This company is a despicable business for the way they treat their customers and using every means possible to ripoff the consumer. First of all, there should not be any tax charged for medication and, secondly, they never told me the true total for each shipment. as they ********** of their emails confirms that on October 2nd, the auto-ship both 'generated' and also, as per my request 'cancelled.' Then another email was sent later telling me shipment is on the way. So which is which?

  

  Business Response

  Date: 10/17/2024

  October 17, 2024
  RE: #********
  ******** ******
  
  To Whom It May Concern
  

    We are writing in response to Ms. ******* complaint regarding her experience with our company. After reviewing her account, we understand the concern regarding the charges on the order and can confirm that all charges were applied correctly. OmegaXL is not a medication. It is a dietary supplement subject to sales tax in applicable states and jurisdictions. Due to the varying tax rates across different regions, we cannot provide a specific tax estimate upfront.
  
  On October 2, 2024, Ms. ****** contacted our company and requested to cancel the order. We apologize for any confusion. The representative canceled the subscription as requested; however, we are not able to cancel an order that has already been billed and sent for shipping.
  
  Upon receipt of this complaint, we attempted to contact Ms. ****** but were unsuccessful. We also have yet to receive any product back to date. To receive a refund under our 60-day money-back guarantee, we ask that Ms. ****** return the order she received by November 1, 2024, and allow up to 30 days for us to process your return and issue a refund minus shipping and handling.
  
  Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************ 
  

  
  

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22378844
  
  I am rejecting this response because:

  
  This company is dishonest and should be imposed penalties for the deceit and predatory practices. They have received the returned order as I deposited the box inside the post office the same day I received it. The medication is not a supplement, it is intended to help with joint discomfort, as they claim it to be. This is medication and is not taxable. 

  BBB is not doing enough to stop the lies this company is advertising every single day. It is wrong for BBB to rate this company at the level it shows. 

  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 10/26/2024

  October 26, 2024
  RE: #********
  ******** ******
  
  To Whom It May Concern
  

  We are writing in response to Ms.Brisans rejection of our response. After reviewing the account, we noticed that the carrier did not process the return to sender until October 17, 2024.With that knowledge, a refund minus shipping and handling was requested per our 60-day money-back guarantee. On October 21, 2024, we received a dispute from ********************* institution, and it was resolved in her favor. We ask Ms. ****** to contact her financial institution regarding her refund details.
  
  As previously advised, OmegaXL is not a medication it is a natural joint health dietary supplement and is subject to sales tax in applicable states and jurisdictions.
  
  Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or ************************************** hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************ 

  Customer Answer

  Date: 10/27/2024

   
  Complaint: 22378844
  
  I am rejecting this response because:  the tax should not be applied to a product that works to alleviate or improve one's health, but it's more than that. Their tax breakdown shows the despicable way of searching to add more fees, including tax for shipping, local, and multiple others. 

  Sincerely,

  
  ******** ******

• Initial Complaint

  Date:09/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've tried to cancel the subscription several times, they told me the last time that it would cost 28 dollars to cancel. I proceeded even with this fee, and yet they have charged me again for this useless product.

  

  Business Response

  Date: 10/09/2024

  October 9, 2024
  RE: #********
  **** *****
  
  To Whom It May Concern
  We are writing in response to Ms.Salvos complaint regarding canceling her account. After reviewing the account,we can confirm that Ms. ***** made several calls to our company; however, ******** did not stay connected for a live agent to answer the call.Unfortunately, this resulted in the account remaining active.
  
  Upon receipt of this complaint, we have canceled the subscriptions as requested. We also contacted Ms. ***** and are happy to have spoken with her. We assured Ms. ***** that we do not charge fees to cancel subscriptions. Ms. ***** confirmed that the attempt to cancel the account was requested through her financial institution. Ms. ***** was also advised of the terms of our 60-day money-back guarantee, but unfortunately, the account was canceled outside of that period and is not eligible for refunds.
  
  Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or ************************************** hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************