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Average of 549 Customer Reviews
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Review fromMichelle M
Date: 10/17/2024
5 stars**** responded quickly to my request. She was professional and courteous and processed my request to cancel my father-in-law's subscription quickly. A pleasant customer experience.Review fromFilma U
Date: 10/17/2024
1 starFilma U
Date: 10/17/2024
Omega XL didnt work for us after 2 bottles. Surprisingly, without our permission they automatically sent and charged for 2 bottles. That was ok but called to cancel the subscription. The agent ******** was trying to sell us again the product. I told him bluntly that we want to cancel after apologizing I hate to be rude that I dont want him selling the product again and just wanted to cancel. He was supposedly processing the cancellation and never came back to talked again. I waited almost 30 mins on the phone. I chatted but this companys chat is broken you cant send messages as it should. I also got cut off chatting. **** something fishy about this company. Beware its hard to cancel and they automatically charge you. I think its a violation to keep credit card number.
Great HealthWorks, Inc.
Date: 10/22/2024
Thank you for sharing the review with us. We appreciate the feedback shared. After reviewing the account in question, we can confirm that on September 3, 2024, you purchased our Buy One Get One Free promotion of two (2) bottles of OmegaXL with a complimentary bottle of Vitamin D3 on our website. The promotion included a subscription to our convenient autoship program, which could be canceled anytime, and a 60-day money-back guarantee. Purchasing from our website requires acceptance of the subscription terms before purchasing.
Upon receipt of this review, we attempted to contact you directly but were unsuccessful. We apologize for any inconvenience experienced when speaking with our representative. We would like to confirm that the account was canceled as requested. When you spoke with our live chat team, the period of inactivity caused the chat to end. However, an email was sent confirming the actions that took place on your account. We welcome future inquiries via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.Review fromCathie G
Date: 10/15/2024
5 starsToday I was chatting with customer service representatives **** regarding on issue I had. **** took the time to look into my situation and she was so understanding and was so helpful in taking care of me. Fantastic service from ****. Thank youReview fromDawn D
Date: 10/08/2024
5 starsWonderful help and very simple process thank you its a pleasure to work with omega xlReview fromLinda M
Date: 09/24/2024
5 stars**************** was very helpful. I was extremely happy with results.Review fromCarla B
Date: 09/17/2024
5 starsI was satisfied with the online customer service. Thank you for adjusting to my needs.Review fromDon G
Date: 09/13/2024
5 starsHappy the agent gladly assisted me modify my shipping schedule as requested. Very pleasant and gracious response.Review fromVeronica T
Date: 09/06/2024
5 stars**** was Very professional and easy understanding what I wanted and needed! We need more people like her in this world tku mimi *** bless you always!Review fromSherri W
Date: 09/04/2024
5 starsI was very pleased with the live chat customer service.Review fromBrett L
Date: 09/03/2024
5 starsBrett L
Date: 09/03/2024
Your representative was nice and fast. She helped me postpone my autoship very quickly.Thanks **** :)Great HealthWorks, Inc.
Date: 09/05/2024
Hello
Thank you for sharing your experience! We're delighted to hear that our customer support team was helpful and provided the change you needed.
Thanks,
Great HealthWorks
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