Reviews

Review Details

• Review fromSarah M.

  Date: 12/01/2022

  5 stars
  Tyler was very nice and professional when he came to my door yesterday, he gave me a lot to think about and I was very impressed with the information he gave me! Will definitely consider using this company in the future!

• Review fromStephanie A

  Date: 11/30/2022

  5 stars
  Upon locating locktight to the very first appointment, the professionalism that was held by each and all employee was quite impressive. Due to covid we had many delays and back ordered which was 100% understandable. The installation was done in 2 days and all 3 installers treated my home like it was theirs. They left my home spotless which is amazing considering the work that needed to be done. Inspection had no issue at all. Unfortunately we had one door with an wrap effect and the warranty crew at locktight made the process so easy and effortless. ***** was very professional and had good communication.Definitely will recommend locktight. Thank you.

• Review fromWanda A

  Date: 11/11/2022

  5 stars
  The professionalism, cleanliness, and punctuality of the two installers (Shawn, and Daniel) and we can not forget our scheduler who went above and beyond to get our installation complete (Jerard). We are truly grateful for Locktight and will recommend to anyone looking for storm windows and doors.

• Review fromAdriana H

  Date: 11/04/2022

  5 stars
  Our first contact with LockTight Impact was back in Nov 21 with ***************************. He was attentive, responsive, knowledgeable, and passionate. He made the process easy from the beginning and answered all of our questions and concerns. Engineering plans and permits went very smooth as well, good communication with the people in these departments. Then, it was a long waiting period. Unfortunately, after COVID, materials, supplies, shipment was significantly delayed, but this was expected and understandable. Once the product arrived, installation came quick. Even though there are different crews that do demo, install windows, and doors, I have to say, everyone was efficient and attentive. Garbage pick-up was always within reason. They make their best effort to minimize dirt and damage, but its part of the job. We passed inspection with no trouble at all. We are in the punch-out stages, meaning final details to fix and paint and I anticipate it will go well. Even though I encountered some misunderstandings over a financial matter, as soon as I contacted ****, the Finance manager, he did not hesitate to jump in and try to fix the problem to the best of his ability. Which is how it should be. Communication is the key to client satisfaction. I am also in the business of taking care of people and when the outcome changes from what we planned or envisioned, how the situation was handled is what matters the most. Great Job, and to those I dealt with the most: ******, *****, *******, ****, ****, and now **** and *****. THANK YOU VERY MUCH!

• Review fromCharles B

  Date: 10/26/2022

  5 stars
  In relation to my dealings with Lock Tight and their processes for installation. I would like to express my th**** and gratitude to Mr. Cary R**** for his Outstanding customer service, problem solving skills, and devotion to the customer and Lock Tight itself. I was in the process of cancelling my business with Lock Tight until Mr. R**** came into the picture. Mr. R**** made contact with me after I had called to cancel and complain. He was very tentative to my issues and concerns. He assured me that he personally would look after my account, fix the issues, and run the job to completion. Mr. R**** took his time to listen and understand the issues. He presented real resolutions and got the ball rolling on my installation. He worked selfishly to ensure all people (contractors, financing, schedulers, and more) were coordinated to a point of a well-oiled machine. His efforts made it so that my wife was happy and therefor I was happy in the progress that was being made. This in turn kept me as a customer of Lock Tight. The product itself: Part of my business was to have some windows and a door installed on my daughters condo as well. The door and windows sell themselves. My daughter and her husband immediate saw the effects of having the Lock Tight product installed. They have reduced their AC due to less need, the humidity (remember this is Florida) was reduced to the point of their dehumidifier not being activated, and the noise cancellation was extraordinary. Even in this part of my business dealings with Lock Tight, Mr. R**** rose to the occasion and ENSURED a quality product and installation. In closure, I would like to thank Mr. Cary R**** personally for a JOB WELL DONE, or in NAVY terms BRAVO ZULU! I would recommend Mr. R**** to anyone. Respectfully, Charles B****

• Review fromSusan C

  Date: 10/25/2022

  5 stars
  I recently had new hurricane windows installed by Locktight. They promised install by October of this year but were able to do it in August! I have a two-story townhome with six openings and they got the whole job done in one day. The price was fair, and customer service is responsive and friendly. I would highly recommend this company

• Review fromHoward A

  Date: 10/24/2022

  1 star
  They hire subcontractors from the DIY parking lot. I never seen such a unprofficinals company and their workman ship speaks for itself. I never received key's for the doors and I wont even mention no screens in the living room but I finally got the right window for the living room less screens of course and lots of scratches.The inspector wanted to know where I found them I replied they advertise on channel 10 there commercial is very misleading. Yes they failed the inspection and now the permit with a extension has expired. This company is great at making up stories and a mess out of your home very sloppy in all aspects of there work if they show up. So far I missed 11 days of work and they are not finished. One and a half years latter and still waiting for this job to be finished this might of been to big of a job for them 2 windows and 2 doors. I can not recommend this company. ****** ******* *** # *****

• Review fromBen R

  Date: 10/19/2022

  4 stars
  I contracted with LockTight to install my 2 story house with impact windows a year ago and due to supply issues (I was told) it took 8 months to receive the windows from ********* where they are manufactured. This was a $40K contract. The installers were subcontractors and did an OK job of installing the windows with a few minor flaws in drywall and stucco. The biggest mistake was when they took out my old windows in one room without knowing they had the correct impact window replacements on the truck (and they destroy your old windows taking them out) so they had to board up a large window opening with plywood for 4 months while the correct sizes were manufactured and shipped to my house. This prolonged the project and additional 4 months but at least it got finished! The punch-out crew was just ok and not the experts that I was told would be here. But the best part of the whole experience was the field manager ***** and his partner ***** who cleaned up all the issues and sped up the punch out crew to get out of our house! ***** and ***** should be the punch out crew or at least be on site to assist them at every installation to make the experience 500% better!! I would recommend LockTight for impact windows and doors if you need them but just stay on top of the installation and clean up after inspector is done. And always as for ***** and ***** to be there for your punch out items after your inspection. The worst part of the experience was a guy names ***** in the office who kept calling and hounding me for the cash balance of the contract before the entire job was finished. Also make sure your contract says you can make final payment after they finish the punch out!

• Review fromKJ R

  Date: 10/14/2022

  5 stars
  Our experience so far has been awesome. We have had constant communication form ****** and **** regarding our project. They have been transparent, reliable and communicative. We can't wait to see the finished result. I recommend Lock Tight Impact Windows and Doors. I have already referred them to my neighbours.***************

• Review fromAlejandro G

  Date: 10/10/2022

  1 star
  Worst company in the business!!!!!I had the worst experience with this company. be careful, You will not be satisfied at the end.Shop around, better companies out there for much less money