Reviews
This profile includes reviews for BrandsMart USA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 122 Customer Reviews
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Review fromKlelia C
Date: 07/01/2025
1 starHorrible experience with customer service, technician cause damages to my property, dropped top unit, a complaint has been filed to customer service , no response from Ms. *****Review fromMarie P
Date: 06/30/2025
1 starProbably one of the worst companies *** ever had to deal with in my life. I bought a refrigerator. I bought an extended warranty. My refrigerator has been out now for more than three weeks. I have spent countless hours on the phone with Brandsmart and with the warranty company that they recommended that we buy from they are both blaming each other and nobody wants to fix the issue. The customer service is extremely rude. If they answer the phone they will hang up on you. Please buyer beware do not buy from Brandsmart. Do not use their extended warranty. They will find any excuse to not live up to their obligations.Review fromAtalie D
Date: 06/18/2025
1 starOn Monday June 16th,2025 a technician from Brandsmart USA came to my house to check my stove the Technician was on his Phone the whole time he was in my house instead of fixing the stove he made it worse he left one of the big burner on .I called the store they can't send no one out Until next Tuesday. THIS IS A SAFETY ISSUE .CAN SOMEONE FROM BRANDSMART UPPER MANAGEMENT RESPOND TO THIS MATTER..I'M VERY UPSET.Review fromDerek N
Date: 06/13/2025
1 starDerek N
Date: 06/13/2025
Zero stars. What a joke. I ordered a firestick over a week ago and they charged my credit card. I didnt receive the item so I texted the company, if you can call them that . No one got back to me. ******** I did a live chat and the rude customer service agent said the item was out of stock! Why didnt they tell me this before? Because they dont care I guess. No apology or nothing. I was counting on getting my item or I would have gone elsewhere. No one ever told me it was out of stock, so if I didn't inquire they probably would have just taken my money without giving me the product! Terrible communication and service!
BrandsMart USA
Date: 06/16/2025
Hello *****,
Thank you for your review. We are sorry to learn this as mentioned in your review.
If you are in need of any assistance please feel free to contact us at ********************************************************************
It would truly be "our pleasure"to assist you, please do not hesitate to contact us.
Sincerely
BrandsMart USA
Customer Service Team.Review fromRobert T
Date: 05/28/2025
1 starI bought a washer on 5/25/25 and was expecting a delivery on 5/28/25. When the driver came to the door he express his concerns about the washer and labeling it as defective. When he called the delivery department to get the next available date they responded 6/2/25 with no time frame. I think they should rethink how they go about rescheduling a delivery when a product comes defective. A simple solution will be fitting the delivery the next day or offer a refund for the delivery when waiting a certain amount of days especially 8 days and counting. I can give no stars because it doesnt let me.Review fromCarla C
Date: 05/25/2025
1 star
Ordered a stove top 3/29/25, $5000.00. Sales person asked when we needed it delivered by. Our date was 4/11/25. That day came and went, we followed up with sales person on 4/12/25. He went from being my husbands best friend to a nasty-rude person, he told my husband it was a special order and it could take up to a month to six weeks. He did not tell us that at all when buying this stovetop. We would not have pursed it. So we had to put our contractors for kitchen on hold for two weeks. Two weeks later No Stove Top!!! 27 calls later,( I would Type all the name but they would block them out.) today May 24,2025 No stove top, We have been asking for our money for a week now. My husband went in person, they still would not take to him. finally they sent someone out with a # and he went to casher to get a refund. Out of those 27 calls I was on the phone passed around and never told the truth what happened to stove top. No one will call you back EVER!!! 1st Time buying from Brandsmart and It will be my last. Please if you value your time and money don't shop there. I have documented all calls and name and will keep them, because so much of my time was wasted.Review fromAmy C
Date: 05/22/2025
1 starAmy C
Date: 05/22/2025
The whole experience was a nightmare. The first fridge I had delivered did not dispense water or ice after the delivery guys left so I had to call brandsmart back to get help. Then while the first delivery guys were here he told me tips were appreciated. After waiting on a tech to come to my house to check out the fridge, they called me and asked what was going on and said we just needed a new fridge and then said to call back brandsmart and tell them what he said. So he never showed up my house, then I called brandsmart and they said I needed a claim number so then I called the tech back asking for the claim number and he said I didnt need one. After countless times of speaking with both, a representative finally called me and said they would be delivering a fridge on that Saturday and would pick up the malfunctioning at the same time. I said okay great! Saturday rolled around and I never got a call or confirmation when they were coming so I called them back and they said they werent sure who I spoke with but the brandsmart drivers do not come to my area on a Saturday and it would be Monday. I was very distraught considering I keep getting told different things. I asked to speak with a manager who was **** *** and he said he doesnt have drivers to go out there Saturday and he cant do anything. I also spoke with a representative named ****** and she was terribly rude as well. I work in customer service and to experience such bad service then your team is not going to make it right is terrible. We emailed the manager email with our concerns and havent heard anything back. I wish I wouldve never bought this fridge from your company. I did not speak to one pleasant person. Terrible customer service and experience. Will not be ordering again.BrandsMart USA
Date: 05/26/2025
Hello ***,
We are sorry to learn this as mentioned in your review.
If you are in need of any assistance please feel free to contact us at *******************************************************************************.
It would truly be "our pleasure"to assist you, please do not hesitate to contact us.
Sincerely
BrandsMart USA
Customer Service Team.Review fromTed C
Date: 05/09/2025
4 starsI had a unique experience with an item I purchased a washing machine, which as it was delivered , but didnt work !! I contacted the customers service ***** and for a bit I was getting unclear answers !! I did finally.get some assistance with clearing up this situation, & getting another washing machine delivered, once I did reconnect with my initial customer service *** a lady named Mamtaz,, who did assist with getting a new washer delivered after a week or so passed !! Thanks to her assistance with this matter, I did finally after a two week period , finally did get my working washing machine !!Review fromOphelia M
Date: 04/12/2025
1 starI placed and order for $1,320.85 for a washer and dryer that ended up becoming unavailable due to the apt complex I was moving to pushed my move in date and switched building. Well someone named ******* ********* helped me find a new washer and dryer to be delivered to the correct address on April 9, 2025. With this washer and dryer he tried to price match to what I paid and due to the dryer not needing this part my original order needed it made the total being $1,289.47 with a REFUND difference of $31.38. Well I get the notification about my delivery should come between 9am-1pm. Well once its past 1pm time I contact them back to find out it was never loaded onto the truck due to the dryer being in stock but the washer was not. Whoever I spoke to told me **** *** would call me back after 10am on April 10th. Well April 10th comes he never called me and I get an email saying Im only getting $1,289.47. I still never received the $31.38 difference. I called the customer service today and the lady was extremely rude and tells me I was refunded the full $1,320.85. I told her I get instant notification once any refund for my bank account that I only received $1,289.47 she told me that its not a them issue and to take it up with my bank. I am upset **** *** never called me like I was told. I will never support this store ever again.Review fromNoe E
Date: 04/04/2025
1 starNoe E
Date: 04/04/2025
Please be aware this company lies about returns. I bought a Polder ironing board that came damaged. I contacted customer support and they told me to email the returns department, so they could issue me a pre paid return label. ***** ***********, Customer relations manager said, she was sorry about the damage on my item and she offered me a $20 to keep the item, which I refuse. I told her I would put a complaint with the BBB to which se replied, "please be on the look out for a call tag for pre paid return labels". A day went by, no email with tags. Emailed her again saying I had not received the tags. She said the manufacturer was supposed to have send it to me. She said she would make sure I would for sure get it the next day. Nothing came in, emailed her again, she said she was going to issue the tags her self, nothing came into my email. Emailed her again, no response, so this is why I'm here writing this review. This company is horrible, should be banned from doing business with customers. Do not shop here, go somewhere else.BrandsMart USA
Date: 04/07/2025
Hello *** ********, We are sorry to read this as mentioned in your review. We were able to locate your information by your email address. We see that this order was refunded back to your method of payment on 04/03/2025. If you are still need of any assistance please feel free to contact us back at ************************************************** we will be happy to assist you.
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