Reviews
This profile includes reviews for BrandsMart USA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 122 Customer Reviews
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Review fromPatrick Q
Date: 04/01/2025
1 starThe entire company is deplorable. They do not value customers' time nor the complications their mistakes have in our lives. No one should ever spend money here. I dealt incompetence from the sales person to, customer service to the delivery team. After explaining to the salesperson that my delivery requires 4 men because I have steps, he still screwed up and did not notate that on the sales order. So, my original delivery had to be rescheduled after waiting over an hour past the end of the delivery window. The driver finally showed up just to tell me they could not provide the service. So, delivery was rescheduled and I had to readjust my schedule again. This time they successfully installed the appliance but the dryer did not work. After making multiple phone calls and going back to the store no one would schedule a technician to come the day to at least look the appliance. No one I spoke with cared enough about a dissatisfied customer to resolve this issue the same day.I decided the next day that I value my dollars too much to spend with this horrible company. I requested a refund and pick up of the appliance. I had to find out that refunds are not process until after the appliance is picked up. The same salesperson who screwed up the first delivery processed the pick up. Somehow this incompetent human managed to mess up again. I was scheduled for pick up on April 1st. I purchased a appliance from a better company and scheduled delivery for April 2 because I was given the April 1 pick up date. I came home home during the pick up window time and to my chagrin the company rescheduled my pick up without contacting me. So, now Im stuck with an additional appliance taking up room and slowing down my delivery. After speaking with the store, delivery team, customer service and an uncaring store manager, I was again pushed aside. No one would adjust the pick up schedule to remove this appliance so I can move ***** one is professional. Worst CompanyReview fromYasir K
Date: 03/20/2025
1 starYasir K
Date: 03/20/2025
BE AWARE BUYERS all the Sales People at the *********** location are scammers. They will sell you something thats not available or its back ordered and they will promise you it will get delivered in two days. I bought a refrigerator and it got delivered in 10 days with dents on there and the delivery people left all the broken glass of there truck in my driveway. I am also reporting them to BBB this is not right how they scam hard working people.
BrandsMart USA
Date: 03/25/2025
Hello ***** ****,
Thank you for your review. We are sorry to learn this as mentioned in your review.
If you are in need of any assistance please feel free to contact us at *******************************************************************************
It would truly be "our pleasure"to assist you, please do not hesitate to contact us.
Sincerely
BrandsMart USA
Customer Service Team.Review fromJeffrey P
Date: 03/01/2025
1 starTerrible company with terrible customer service. Bought a sofa for my 92 year old father going into assisted living. The delivery guy refused to bring it into the facility. I rescheduled delivery for 3 days later. Came to the place got a text saying it was 15 minutes away. An hour later called the store and was told it wasnt on the truck and could not be delivered for 3-4 weeks. NEVER SHOP THERE AGAIN!Review fromDiana N
Date: 02/10/2025
1 starDiana N
Date: 02/10/2025
I purchased a pair of washer and drier The salesperson made a mistake on my order. He charged me for the wrong part, then, he sent me another part that was also incorrect. One week after the delivery I still do not have the piece (I had to purchase it on line) and for the installers, worst people they do not like to work and I am still waiting for the credit. WILL NOT PURCHASE FROM BRANDSMART ANYMOREBrandsMart USA
Date: 02/11/2025
Hello *****, we sincerely regret to hear about your customer experience. We take our customer feedback very seriously so if you could contact us at ************************************************* we will be happy to assist you. Thank you.
Review fromDavid H
Date: 02/06/2025
1 starDavid H
Date: 02/06/2025
There no honest I bought a recliner paid for it. The next day return it. And they said I had a no return product It said so in fine print on my recipe but I was not given a receipt until they had my moneyBrandsMart USA
Date: 02/08/2025
Hello ***** *****, we sincerely regret to hear about your customer experience. We take our customer feedback very seriously so if you could contact us at ************************************************* we will be happy to assist you. Thank you.
Review fromRosetta H
Date: 02/02/2025
1 starBUYER BEWARE!!! DO NOT BELIEVE WHAT THE SALESPEOPLE AND CASHIERS TELL YOU!!! YOU MUST READ YOUR RECEIPT!! BUT BY THEN IT'S TOO LATE!!!I bought a ************************ scooter for my husband for Christmas on 12/28/2024. He is older than me and sometimes has issues with vertigo. The scooter comes with a seat and a basket and has a wide platform so he thought it might work for him. We asked the salesperson if it could be returned if my husband found he would not be able to balance himself on the scooter. We were told yes, it just needed to be within 30 days of purchase and returned in "new" condition i.e. clean tires, etc. We also asked the cashier about the return policy who also told us we could return it within 30 days. I inquired again and she mentioned electronics can't be returned but this could be, so we bought it. We brought it home opened the box and my husband looked at the manual - the scooter was never removed from the box. He told me today he is uncomfortable with the idea of a scooter. We tried to return it today and were told we can't...the receipt says 0-day return. No one in the place could understand why the two people would tell us it could be returned. The girl in the *********************** spoke to me like I was a child saying, "is this your original receipt?" after she used a highlighter to mark the 0 days. I remarked to her so I as a customer should not trust what 2 of your employees tell me when they answer the same question the same way? Also, if the item is 0-day return and I learn this only by reviewing the receipt after it's purchased, it's too late for me anyway!!! Obviously, we will not be purchasing the family room furniture we were looking at there the same day we bought the scooter!Review fromSimone K
Date: 01/27/2025
1 starNo stars. What happened to me should not even happen. This is absolutely the worst experience ever. Claim filed since July 2024 and STILL NOT PAID by BrandsMart who uses a 3rd Party company, Broadspire to process claims.Luckily, I have renter's insurance and Citizens did an amazing job with covering what my policy allows. Then Citizens has submitted subjugation files to Broadspire for BrandsMart so they can be reimbursed since September 2024, October 2024, November 2024 and again December 2024. The Broadspire agent has been sitting on my claim due to other claims taking priority meanwhile I am out over $10K and my tenant over $7K. No rent received for me for months and counting.Maintenance bill of $2,700 is past due.Quarterly Property taxes of $1k is past due.Growing interest rates on my credit card for out-of-pocket expenses not yet reimbursed by BrandsMart/Broadspire.Pain.Suffering.Disgust.Extremely poor client experience after I bought new stackable washer/dryer combo and BrandsMart sent incompetent workers to install and caused flooding in my 2/2 condo, creating over $30K in reconstruction repairs. At this point, I should be reimbursed for the washer/dryer too, $1,400.00-- unbelievable. Personally, I'm dealing with my spouse diagnosed with brain cancer and I'm getting faster replies and approval from the healthcare plan vs. a retail giant who aspires to exceed customer satisfaction, which is clearly not happening in my case. Tired of getting nowhere! Reimburse me so I can restore my condo, pay outstanding vendors. #lawyer is my next step.Review fromKathy T
Date: 01/13/2025
1 starKathy T
Date: 01/13/2025
I would give this a negative star if I could. I am extremely disappointed with BrandsMart. I placed an order for a hoverboard and scooter on **November 29, 2024**, hoping to receive both in time for Christmas. The hoverboard arrived on **December 14**, but the scooter never showed upand as of today, **January 13, 2025**, I still havent received it. To make matters worse, I gave the hoverboard to my daughter for her birthday on *************, only to find out it was **used, defective, and completely non-functional**. It makes loud, alarming noises and sounds like it might explode! When I contacted customer service to return both items, I was told that the hoverboard couldnt be refunded because it was beyond their **15-day return window**, even though the item is clearly defective. Meanwhile, I have had no updates on the missing scooter. I spent **$360** on this order, and I cant use either item. The lack of communication, poor customer service, and refusal to address these issues are completely unacceptable. I will not be shopping with BrandsMart again and strongly urge others to avoid them unless they want to deal with similar frustration and disappointment.BrandsMart USA
Date: 01/14/2025
Hello *****, we sincerely regret to hear about your customer experience. We take our customer feedback very seriously so if you could contact us at ************************************************* we will be happy to assist you. Thank you.
Review fromIlya K
Date: 01/01/2025
1 starIlya K
Date: 01/01/2025
Dont waste your time and dont buy online with brandsmart. Ive placed an order for an iPad for Christmas gift over a week before Christmas. No shipping confirmation for over a week. Contact them though their online chat and all of their representatives have no customer service skills, horrible communication, no apologize, not offering any solutions their answer was that they are on back order and I have to wait at least two more weeks. Really? How are was supposed to know about that? No notes when placing the order, no emails letting you know that there is a delay horrible service. Wont ever use them again.BrandsMart USA
Date: 01/02/2025
Hello Liya Ki, We sincerely regret to hear about your experience. We take our customer feedback very seriously so if you could contact us at ************************************************* with your order number we will be happy to assist you. Thank you.
Review fromCamden D
Date: 12/27/2024
1 starGetting appliances from Brandsmart is fine, but furniture has been a living nightmare. I ordered appliances and furniture in store on July 31st. I received the appliances before the estimated ready date, which was about two weeks later. The furniture (queen bedroom set) has yet to be successfully delivered. I had to call countless times. The corporate office gave me the runaround and was completely disjointed from the store level. I ended up speaking to someone on the store level over the phone, which did not add much help. I eventually went back to the store in person, and that is when the ball began to roll. The set was supposed to be delivered the Thursday before Christmas, but when I called the on day that it was supposed delivered to find out why I had not received notification, I was told that it appeared that my order had been canceled as if it was already completed. Needless to say that was untrue. So I ended up getting it rescheduled for delivery again for the day after Christmas. I received a call on the day it was supposed to be delivered informing me that now it has been pushed back to the next day. The day next arrived, then I received a call informing me that the mirror was missing, which was the initial problem. I agreed to have everything they had on hand delivered. I was so frustrated that I did not think to ask if they could pick up the mirror from the location it was at before heading to my home, so I ended up calling back immediately to ask just that. I was waiting on the line for over 15 minutes and asked my mother to call from her number because perhaps they recognized my number and was avoiding answering, but she also waited on the phone for almost 30 minutes before the call disconnected. The delivery and installation personnel arrived, but soon discovered that the footboard was damaged and a foot on the dresser was missing. I asked for compensation for this disastrous experience from two furniture managers and never received a callback. BAD!!
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