Reviews
This profile includes reviews for PuppySpot Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 167 Customer Reviews
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Review fromCindy R
Date: 08/30/2023
5 starsMy Maltese was so lonely after losing his pal Winston. I reached out to puppyspot and they were nothing but wonderful to work with. From the time I saw l my little Havanese Bentley to delivery it was nothing but perfect! Thank you puppyspot for making our home a lot brighter??Review fromMike M
Date: 08/30/2023
5 starsMy little golden doodle now named Goldie ( previously Victoria) is a fantastic little puppy, healthy and spunky and is going to be a wonderful addition to my home. Her first checkup went perfectly and now am attempting to locate a dog trainer in my area. I would recommend PuppySpot to anyone looking for a nwepet.Review fromKristina Z
Date: 08/30/2023
5 starsMy husband and I have been looking for a black Shih tzu and found our little 3 month old on Puppy spot. The communication was great, no issues, Lily Mae is well adjusted and did great on the car ride home( we decided to go to get her instead of them bringing her to us. ( 9 hours )The only thing I would say that might be a very small negative, is she definitely needed a bath she was quite stinky. We gave her a good bath when we got home, her vet check was great no issues very healthy. We would recommend the puppy spot.Review fromSandra T
Date: 08/30/2023
5 starsWe were finally ready again to open our hearts to a new fur baby! It feels risky to adopt a pet you have not held or met, or from a breeder you do not know, but PuppySpot was there every step of the way. The communication was wonderful and they do not pressure you to do anything you do not want to do. They checked on us frequently throughout the process to make sure we didn't have any outstanding questions or concerns. They took great care to transport our new baby to us in the safest way possible. We even got our puppy earlier than we expected. She is happy, healthy, and learning so quickly! Our little Aussiedoodle has fit right in with the family and we love her and the energy she brings with her!Review fromSusan C
Date: 08/17/2023
5 starsI wanted to write to you sooner, but time just flew by, for that I apologize. Anyway, I just wanted to tell you how happy I was with my whole experience with Puppyspot. From the moment I started the process until I picked Lottie (now Lola) up from the airport everyone was so kind, pleasant, helpful, professional as well as empathetic (I was morning the loss of my previous dog).
Lola has been an absolute joy. She is a very special girl; I can't imagine my life without her. She was/is very socialized. I just cannot thank your organization enough. I have spoken to several friends that are interested in getting puppies about your company. I can't give you enough praise now and always. Thank you from the bottom of my heart.
Sincerely, Susan M. CookReview fromSharon O
Date: 07/31/2023
5 starsMy husband and I were heartbroken over losing our bischon that we were looking online for that special pet. When I couldnt decide PuppySpot called me with the perfect pet. They were very helpful and concerned about our wants in a pet. PuppySpot helped us find a puppy close to us and we are very happy with our newest member of our family. Thank you PuppySpot.Review fromGeorgie K
Date: 07/31/2023
1 starGeorgie K
Date: 07/31/2023
After studying the website, being impressed with their declarations of how much the care about puppies and their owners, their health policies and not using puppie *****, I was very happy to buy a puppy from them. I was very clear to more than one person, I would not be home to recieve it until after the 29th of the month. So they promptly scheduled it for two days before I was due home. It was a location about an hour from my home; very doable. Called them and informed them of THEIR mistake. They were very nice and apologetic and said they would reschedule. And now the only place I can pick it up is having to drive 3 hours away in another state. I belived them when I was told that it would be delivered near to my home and within a 100 miles by the operators I spoke to. The latest person I spoke to said that's not our policy, and it's so hot. We can't ship them by air. So it has to be ground, and that's the Central location for all families expecting puppies. Of course there's absolutely no consideration for the customer. Or the stress it puts on the animal, having to travel another 3 hours back to its new home. Nor is it taken into account that $700 for shipping and then having to pay another $200 in gasoline and making a 6 hour trip to pick up this animal, is not easy on me, a senior citizen. This should at least warrant me some sort of refund on the shipping, especially when the initial mistake WAS THEIRS! I read in another review here that they gave someone a $100 Refund on the shipping. They're not willing to give me one ***** back. The health guarantees maybe worth it for peace of mind. But the shipping issue gets them a ******************* from me. Tell your friends to look for a local breeder and find a puppy close by because this place is not worth the hassle, the pain and especially the money!
PuppySpot Group, LLC
Date: 10/24/2023
We do apologize for the experience ******************* had receiving her puppy - we did indeed make an error with her availability to receive her new puppy on the dates originally planned. However, we did need to move her puppy's travel method from commercial air to ground transportation due to a heat embargo along her travel route. That is imposed by airlines and not something any animal transporter can change. This why our Terms and Conditions of Sale do not guarantee a specific delivery date. We put puppy health and safety ahead of all else when planning transportation. That is why we utilize exceptional private ground transportation partners. All puppies travel this way do so by USDA licensed transport with well-trained staff and dedicated equipment. Each vehicle has redundant HVAC systems ********** are kept in climate control for the duration of their travel with access to food/water and regular cleaning. *********************** puppy - and all our puppies - get home in well under USDA mandated maximum travel times and are cared for the entire trip. We also would like to add that *********************** concerns on this matter were addressed by our team - including a financial accommodation for her travel changes.Review fromMary Ann S
Date: 07/30/2023
5 starsWonderful service from Puppy Spot. Ruby and Rosy came to our home healthy and safely. I highly recommend Puppy Spot. Ruby and Rosy are now 6 1/2 months and thriving and enjoying life. I am so pleased that I used Puppy Spot. All contact with the Puppy Spot agents was professional and informative.Review fromPaula M
Date: 07/29/2023
5 starsMy Cavapoo ***** is the best dog; she is everything I hoped for. I am blessed to have such a sweet, affectionate, healthy little girl.Review fromDani V
Date: 07/27/2023
5 starsAfter encountering several internet scams in trying to find a new puppy I came upon Puppy Spot. Having had to weed out scams already I was a little worried at first it all seemed too easy. I found my dog and clicked the bring me home button. I immediately got confirmation and when I called to follow up was able to speak with someone right away. She gave me the info I needed to access my puppys info on the app. Every day or so I got an updated email about what was next on his path home (vet visit etc) I was assured when each communication would come and was never let down. We chose to have our puppy delivered. I had communication along the way and pick up was seemless. We have our little guy several months now. I highly recommend
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