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Business Profile

Collections Agencies

Prime Recovery, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prime Recovery calls incessantly. They call my cell, my job and emails. This company even sent an email to my email address but addressed it to my employer asking if I am employed there, how long I've been employed and my pay rate. This is harassment and it needs to end. I am disputing whatever loan they claim I owe and I want the constant attempts to contact me to stop immediately.

    Customer Answer

    Date: 06/16/2025

    It's the Ft. *****, ** location. 

    Business Response

    Date: 06/18/2025

    We are in receipt of the complaint, we have closed the account, in our office, and sent it back to our client.

    Customer Answer

    Date: 06/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:04/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company claims they are calling regarding a debt from 2018/2019. When I stated I did not know of any debt they got loud and wanted to overtalk me. They said they had my birthdate and social security information and I said my information has been stolen so many times that does not prove anything. They have no proof and is sending out letters asking people where I live or stay. So, I call and they just keep me on hold.

    Customer Answer

    Date: 04/22/2025

    Prime Recovery in ***************

    Business Response

    Date: 04/28/2025

    We have closed the account in our office and returned it to our client.

  • Initial Complaint

    Date:11/18/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a debt collection company that has harassed me regarding a debt from over 6 years ago. The debt was originally sold to another company but they never sent verification of debt per the Fair Debt Collections Practice Act. This company, Prime, has contacted me and also refused to send verification of debt. Additionally, the companies are contacting my family members and I have asked them to stop. I believe this debt was included on a bankruptcy yet the company will not leave me alone. I want the account closed and the debt written off.

    Business Response

    Date: 11/18/2024

    We are in receipt of the complaint, we have closed the account in our office and returned it to our client.

    Customer Answer

    Date: 11/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:05/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email from this debt collector claiming I owe The check cashing store $1200 dollars and now they are handling my case. I went to The check cashing store which I have been a client for over 10 years. They were shocked and confused as I was with this email. The manager called the corporate office which also confirmed I DO NOT owe or have NEVER been in collections!!!! This is a Fraudulent debt

    Business Response

    Date: 05/15/2024

    As she's been told numerous times, her account is closed in our office as a dispute.

    Customer Answer

    Date: 05/15/2024

     
    Complaint: 21707900

    I am rejecting this response becauseThis is a shady company No one has told me over and over  i finally called today since no one answered my email where I disputed this debt but yet they continue to send me emails demanding money. Also the woman told me we will not remove this from your credit report 

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 2, 2024, my father notified me about a voicemail left by a representative named ****** from Prime Recovery LLC on his phone. The message was intended for ***********************************, mentioning paperwork for potential judgment and garnishment. Concerned, my wite called ****** on April 3, 2024, questioning how they obtained the number. ****** replied that they conduct research. When asked about the matter, ****** mentioned a collection from ****** My wife clarified that the debt had surpassed Florida's statute of limitations and was not collectible. ****** insisted on the debt's validity, stating compliance with the ****** Prime Recovery LLC has violated multiple laws when it comes to debt collection! ****** violated my privacy, she is attempting to collect on a time barred account! The last payment was made was in 2018! I live in the state of ******* and that is the state that the alleged debt was made, which is 5 years! My privacy has been violated! This debt is time barred! I have a recording of the voicemail of Prime Recovery or BBB will send me with an option so I can upload it for verification purposes!

    Customer Answer

    Date: 04/05/2024

    The Prime Recovery is in *****************. I am sending the attachment of the voicemail now. 

    Business Response

    Date: 04/18/2024

    This has been closed in our office.

  • Initial Complaint

    Date:03/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by email about a debt settle ment and it would be reported and taken off my credit report, after settling the debt and was sent a letter , its now showing that I still owe on my credit report a balance of $244.00. After contacting the company I was just brush off with no assitant.

    Business Response

    Date: 03/12/2024

    Hi, we are in receipt of the complaint, we have requested the credit report update. It should be complete within 7 business days.  Thank you.

  • Initial Complaint

    Date:01/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company called me about some old Co-Pays from my Dr. who Retired, when I said that I would be happy to set up an arrangement, but first I need documentation of the debit and their possession of the account on company letter head sent via **** mail, the representative **** said, Well we just gonna mark this as refusal to pay, they then blocked my number from call in, but have continued to call me every day 3 times each day to wit I cannot get a rep on the phone because it hangs up every time I press the prompt to be connected. They call RIGHT BACK 2 more times. *** spoken with the retired doctors accountant and have made them aware of this. They knew nothing of the before hand.

    Business Response

    Date: 02/07/2024

    We have closed this consumers accounts and returned them to our client. 

  • Initial Complaint

    Date:09/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every day for the last week I have gotten a txt message - *** is a debt colltor login to your ****** TITLE AND PAYDAY LANS account at ******************************************** or call ************ I have never lived in ****** nor ever applied for a payday or title loan in my life

    Business Response

    Date: 09/18/2023

    We are in receipt of the complaint, we have removed the wrong number from our system

  • Initial Complaint

    Date:09/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received 4 emails about a debt I owe, that I do not owe. I need someone to reach out directly to me to resolve this issue. I dont recall having no such debt. The email itself was in my spam folder, and the email I received has an address listed for *******. I need this account dismissed as I have no receipt of having a debt to a creditor. they wanted me to click a link and verify information such as HR and payroll services. I am not clicking on any links so my information can be stolen. I dont know who or what this company is. I believe it is a fraudulent company trying to get money from me

    Business Response

    Date: 09/08/2023

    We are in receipt of this complaint, the account has been closed in our office, we never asked anyone for their drivers license number, she must have ** confused with someone else as we've never spoken to her

  • Initial Complaint

    Date:09/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I received a call on 8/22/2023 from ************. Then 3 calls & a voice mail 8/23/2023 at which time I blocked the 727 #. I received a voice mail from the same # today 9/6/2023 even though I'd blocked the#. I don't know this company, never heard of them and don't owe anyone an outstanding debt. I believe this company is trying to defraud me. I want them to stop calling and leaving voicemail!

    Addition to initial report: now I'm receiving a text that PRC is a debt collector for the check cashing store which I never use. I have a bank account and never use checks or alternative banking services. I'll be checking my credit report to make sure no derogatory statements have been made.

    Business Response

    Date: 09/06/2023

    We are in receipt of the complaint, we have removed the number from the our system, if she would've let us know when we were calling that we had the wrong number we wouldn't have bothered her.  Thank you

Prime Recovery, LLC. is NOT a BBB Accredited Business.

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