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Business Profile

Online Retailer

Upright Cane

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Upright Cane's headquarters and its corporate-owned locations. To view all corporate locations, see

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Upright Cane has 3 locations, listed below.

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    Customer Complaints Summary

    • 301 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/14/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a ****** from the business on 9/03/23. When I first made the purchase, we had to call because the website changed the shipping address to the billing address. Company was called and it was corrected. I received a confirmation email that the order was confirmed (#*****) and showed the correct billing address and shipping address. On 9/13/23 a cane was received at my house. I confirmed that no ****** had arrived to the address the ****** was supposed to be sent. The package had my mother's name, her apartment number, but my street address. I checked the tracking number (*************************). It said the item arrived at my house, though the website continues to have my mother's address as the Shipping to address. I have tried to reach the company at both the toll-free number and at ************ multipe times. There is no response. I left a voicemail and received no call back. I also sent two emails and have not received any responses other than automated responses confirming that the emails were received.

    • Initial Complaint

      Date:09/14/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aug. 15 ordered a electric scooter from ad seen on ********* Was advised for $599.99 with free 2 day shipping,had a 5 dollar shipping insurance. Came with a free cane , after two weeks the cane came but no scooter. I text the company and they said it was shipped and they would look into it. We texted back and forth at least six times ,they gave me a tracking number. I called *** and gave them the number was told it was not their number . Ask for a refund and was texted back that they could not give one at this time cause they were being investigated. I used my debit card ,so have filed a complaint through my bank.

    • Initial Complaint

      Date:09/14/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 25, 2023 I ordered a mobility scooter from *********** named Upright Cane. On Sept 5 I received a folding walking cane that was indicated to be a thank you gift from the company, To date I have not received the mobility scooter. I have attempted to call the company numerous times and also have left voice messages as well - no one answers the phone and I have received no responses to the messages left. I have emailed them numerous times and, yes, I have received what I call a "boiler plate" email a number of times from someone named *********Can you help me with this. I gave them $604.90 by **** on Sept 5.

    • Initial Complaint

      Date:09/14/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 13th 2023, I ordered the Upright ******. On august 28th a cane was delivered/ the offer stated that a free cane came with the order of the upright ******. *** date, the ****** has not been delivered.I paid $179.00 I have sent numerous email requests to this company. I have called numerous times, they do not pick up, you are told an agent will be with you shortly...hold times 15 minutes plus/never a live person. This is not acceptable. I am a senior citizen, i do not have money to throw away.I could use that ****** to better my life. Now how do I get my money refunded. This is a serious complaint. Thank you for your attention.

    • Initial Complaint

      Date:09/13/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept 5, 2023 I ordered a scooter Order # ***** for a Disabled Friend *******. It was supposed to be shipped 2 days free delivery and arrive By Friday 9/8/23 or 9/11/23 at the latest. I have been in contact with the *** numerous times. I have been on hold for hours and they will disconnect the calls after long waits of supposedly being on hold for some other **** that is supposed to resolve your delivery of a scooter that has not been in inventory, yet is there now. We needed this scooter and it is ashame that they plague/scam on disabled people. The order taker agents are kind, yet useless. The hours I wasted on hold hearing their lousy music, over and over again. Don't Trust this company with your money or time.

    • Initial Complaint

      Date:09/13/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order # **** Order date July 27th Tracking # ************************** Ordered an upright ****** for $179.95. The company sent only the upright cane. Sent the company several emails, one included a picture of the original package next to the cane. I asked if they had a second tracking number that included the ******. The company keeps asking for patience and insisted my complaint is in expedited status with their proper department. On August 19th, a customer service email promised results by the end of the weekend. Their two day shipping was a joke, even though we live in *******, and expect two day shipping to take the better part of a week. After a month and a half,, I'm asking for the ****** I paid for, or a refund of the money I spent.

    • Initial Complaint

      Date:09/13/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered two mobility scooters on 8/19/2023.Paid $1079.91 with a **** Debit Card.I was told that the scooters were in stock and would be shipped right away. The company says they have a free two-day ship. They included two folding canes free as part of the order for the scooters. I did not order the canes. The canes arrived via **** on 8/28/23. No scooters were with that shipment. I contacted the local ************ and they told me only the canes were shipped and that they would not deliver the scooters because they are over 70 pounds. When I contacted the company, a women told me that they were shipped via *** and she would email me a tracking number, she never did. I talked to her again and she said give me a half hour and I will email the tracking info. That also never happened. They will not take my calls now, so I have emailed my complaints. I told them to cancel the order and refund the purchase price. They advertise a 30-day 100% satisfaction guarantee with a no questions asked refund. One of the last emails I received said that their fulfillment department said the scooters were delivered with the canes on 8/28 and I needed to return the scooters to get a refund. I have checked with the **** and *** and no package with scooters was ever sent out to my address. I have seen many complaints about this company with very similar details to my story,

    • Initial Complaint

      Date:09/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a delivery of an Upright Cane ****** from this company on August 4, 2023. I paid $179.95 through PayPal. On August 17 I received a package with a junky Upright Cane. They refuse to respond to my emails. I want a refund of my money or the ****** I paid for.

    • Initial Complaint

      Date:09/13/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/1/23 I ordered an upright ****** with 2 day shipping for $179.95. I emailed them and they said it was on its way. Today I received a cane--not a ******. I called customer service and they said I had received it. I did not. They said they are investigating.

    • Initial Complaint

      Date:09/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a stand up ******. Indicated it was delivered on 7/30/23. Called 7/31 stating it was not received and was told to wait until Friday. I have continued to call and email. When I have gotten through by phone they stated it was escalated on multiple occasions. On 9/1/23, I was told by ****** that the shipping department would email me within 1 hour with a time to receive a phone call. I did not receive an email. They have Never responded by email despite sending a confirmation that the concern was received. I have requested a refund -No response.

    Upright Cane is NOT a BBB Accredited Business.

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